Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bank of Missouri

  906 N Kingshighway St Perryville, MO 63775-1204

• 

  Bank of Missouri

  100 S Walnut St Steele, MO 63877-1713

• 

  Bank of Missouri

  3610 Buttonwood Dr Columbia, MO 65201-3721

• 

  Bank of Missouri

  216 W 2nd St Dixon, MO 65459-8048

• 

  Bank of Missouri

  P O Box 1832 Wilmington, DE 19899

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my bill but somehow it didn't post, so I thought I would do the right thing by paying again. Once I realized my payment was pending, I canceled the 700 payment I made. Continental Finance aka Bank of Missouri has given me the run around. They didn't even post my overpayment on my account or contact me. I called and realized it because of the automated service. I was told that on 7/28/22 my payment would be refunded so I was patient. I call today and some Manager FORCED me to call my bank so he could hear it, knowing the payment posted on the account. I was also promised an email stating that I would get a refund, which I never got. Now, they are saying that it will process in days. They have had my funds for about 2 weeks, knowing it was an overpayment and nothing. Please help.

  Business Response

  Date: 08/17/2022

  Hello,

  Please see the attached response.

  Thanks,

  To whom it may concern:
  We are in receipt of your letter received August 3, 2022, regarding the above referenced
  individual. We are reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
  receive the response in the mail. Upon receipt of the signed disclosure consent form from the
  consumer, we will forward a copy of the response to your office.
  Please do not hesitate to contact our office if you have additional questions or concerns.
  Thank you. 

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had credit card services with ********* ********** originated with The Bank of Missouri Account# **************** I feel behind on my monthly payment, called paid my full balance $616 my credit report is still reading that I owe the full amount I have reached out with no resolve. They have sold my account that has been paid in full to a collection agency ****** **** ******* who is contacting me a debt I do not owe I also spoke about having 6 late payments showing on my credit report but only 5 months x
  **** ******** *** ************* ** ***** *** * **** *** ****** ** ***** 
  Late payment removal request regarding account ****************To Whom It May Concern:
  Unfortunately, in January , February, March, April , and May 2022 I took advantage of our relationship and failed to submit my monthly payments on time. It was an exceptional busy time in my life as I was balancing being a single parent of a 14, 12, 4, and 1 year old disable baby, while still trying to work and go to school at night with goals of gaining my college degree. Now that I’ve found a prosperous balance in my life, I honestly cannot associate with the person that let this payment obligation go unattended to. I fully respect my obligations with ********* ********** & have worked diligently to amend my relationship with you by regaining your trust. . I’ve recently began searching for a new financially rewarding career in business and it has come to my attention that because of my late payments with ********* ********** I’m being rejected careers in my field/ As you may know **** scores are being used more in selection of prospective applicants. In light of my new focus and demonstrated commitment of paying the balance in full and with regaining my trust with your company. I’m requesting that you please give me a second chance at a positive credit rating by revising the late payment that are reporting with **********, *******, and ********. I sincerely hope that ********* **********

  Business Response

  Date: 08/12/2022

  Hello,

  Please see the attached response.

  Thanks,

  To whom it may concern:
  We are in receipt of your letter received July 29, 2022, regarding the above referenced individual.
  We are reviewing the consumer’s concerns and sending a response directly to the consumer with
  a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response
  in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will
  forward a copy of the response to your office.
  Please do not hesitate to contact our office if you have additional questions or concerns. 

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a loan from ******* ****** ****, which is a product of The Bank of Missouri. Prior to me signing up for an account online with their mobile app, someone else created it by using my highly sensitive personal information. However, they entered their phone number and email address for security measures. When I noticed I was unable to create my account because it was apparently already created, they offered to send me an email to assist with a forgotten username/password. I didn't recognize the email that was listed. When I called the 1800 number, I was able to change the email and phone number with my actual information but was unsuccessful with changing the user name the identity thief had already created. The representative and the supervisor (which whom was laxed and reluctant to assist me) insisted that because I updated my email and phone number that my account was properly secured. As outrageous as that sounded from a bank, that recommends you to call the same number I dialed to help their customers with fraud, left me and my personal information and account vulnerable. I explained several times that the account was made fraudulently and for them to speak over me while expressing my concerns that my account is "secure", with a username the thief created, is counterintuitive as to why I called them! I'm now forced to wait 5 business days to call them back to see if I'm able to change my username or be able to delete the account and create a new one for my peace of mind. In hopes this thief doesn't make his way back into my account with my address, SSN, DOB & credit card information. I've never encountered such an unprofessional business, argumentative representatives, and nonchalant supervisor that lacked urgency for a case of identity theft.

  Business Response

  Date: 08/12/2022

  Hello,

  Please see the attached response.

  Thanks,

  To whom it may concern:
  We are in receipt of your letter received July 29, 2022, regarding the above referenced individual.
  We are reviewing the consumer’s concerns and sending a response directly to the consumer with
  a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response
  in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will
  forward a copy of the response to your office.
  Please do not hesitate to contact our office if you have additional questions or concerns. 

• Initial Complaint

  Date:07/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of Missouri as not sent one billing statement for a line of credit to show a paided down debit. *** ****'s a Mortgage l oil an officer commited Fraudulent actions in a Mortgage or HELCO loan. I dont bank with bank of Missouri so how would I be inform of non payment from a partner if she made or miss a payment. *** **** states it's like a Credit card in reality it's a helco loan with collateral which in her mind. *** ****'s might be suffering from memory loss. Bank of Missouri as also commited Violation of FRCA Violation of posting illegal information to Experience as well Transunion credit bureau. Pentaily is 100.00 up to 1000.00 dollars per Violation. I would recommend a CLASS ACTION LAW SUIT FILED IN FEDERAL COURT UNDER THE FRCA VIOLATION TO all that been effective by Missouri Bank Violation. The Bank of Missouri as already been sued in federal court as well Transunion for such violations. *** ****'s in the Springfield Missouri branch off Kansas expressway should be immediately fired as well her supervisor for illegal activities. I have them on Recording in such illegal activities as well a bank manger agreement with my position in Bank of Missouri illegal activities. Strange a whistleblower action could take place as Moles or clearly in place to give further information. I have also contacted the FDIC with supporting documentation to support illegal activities. I am disabled with a disability of PTSD which caused severe health problems according to my Primary Care That put me on Heart Medication as a result of High Blood pressure.

  Business Response

  Date: 07/20/2022

  Good afternoon, 

   

  Please find attached our response to the BBB on this complaint.  We will be reaching out directly to the consumer. 

   

  Thank you! 

  Customer Answer

  Date: 07/20/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:  I will accept communication by telephone, or an in person meeting with all pertinent parties.  I will not respond to letters.
  
  
  
  
  
  
  
  Sincerely,
  
  
  ****** ****

  Customer Answer

  Date: 07/21/2022

  I never received the disclosure form from the company. 

  Business Response

  Date: 08/01/2022

  July 20, 2022

  Better Business Bureau

  *** ** ********* ***** ****
  
  *** ****** ** *****

  RE: Better Business Bureau Case #********: ***** ******

  To whom it may concern:

  We are in receipt of your letter received July 17, 2022 regarding the above referenced individual. We reviewed the consumer’s concerns and have sent a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

  Please do not hesitate to contact our office if you have additional questions or concerns.

  Thank you.

  Customer Relations

  The Bank of Missouri

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  BK OF MO/TV ACCT #: **************** BAL. $0.00
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 08/03/2022

  
  August
  3, 2022
  
  Better
  Business Bureau
  211
  N. Broadway, Suite 2060
  St.
  Louis, MO 63102
  
  RE:
  Better Business Bureau Case # ********* ****** ******
  
  To
  whom it may concern:
  
  On August 1, 2022, we received a
  complaint from your offices, on behalf of the customer, identified in case
  number ********. We are reviewing the customer’s concerns and sending a
  response directly to the customer with a disclosure consent form. Please allow
  5-7 business days for the customer to receive the response in the mail. Upon
  receipt of the signed disclosure consent form from the customer, we will
  forward a copy of the response to your office.
  
  Please do not hesitate to contact
  our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract
  Services
  The Bank of Missouri

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  BK OF MO ACCT #: *****************BAL. $0.00
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 08/11/2022

  July 29, 2022

  
  

  Case # ********: ****** *****

  To whom it may concern: We are in receipt of your letter received July 15, 2022, regarding the above referenced individual. We are reviewing the consumer’s concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.

  Thank you.

  Customer Relations – Contract Services The Bank of Missouri