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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 453 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S. Code 1692e - False or misleading representations A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt This Account was Closed last yesterday with a $0 Balance and it is be reported inaccurately on my Credit. *******, ***********. And Experian do not have the same exact information. I want this Account To say paid as agreed and $0 Balance

      Business Response

      Date: 05/21/2025

      Attached, please find our response to Complaint ID: ********.

      Thank you.

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Run! Regarding FIT Mastercard. They will take your money and run. Change dates and stories every time you call and flat out make things up to suit thier needs over yours. Dont bother. Go with someone else. ??

      Business Response

      Date: 05/21/2025

      Attached, please find our response to Complaint ID No. ********.

      Thank you.

    • Initial Complaint

      Date:05/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The Bank of Missouri. I do not have a contract with ******************************, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/19/2025


      May 19, 2025


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ******* ******

      To whom it may concern:

      We are in receipt of your correspondence received May 4, 2025, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt it has been charged off and paid for less. I have not received a copy of the original contract per my request I have no knowledge of this business. This claim is fraudulent and a scam

      Business Response

      Date: 05/09/2025


      May 9, 2025


      Better Business Bureau
      ******************************************************************************************************

      RE: Better Business Bureau Complaint ID: ******** ****** *****

      To whom it may concern:

      We are in receipt of your correspondence received May 2, 2025, regarding the above-named individual.
      We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow
      5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer ****************************
      ********************

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with the bank of Missouri. I do not have a contract with *****************************. they did not provide me with the original contract as requested.

      Business Response

      Date: 05/07/2025


      May 7, 2025


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ***** **********

      To whom it may concern:

      We are in receipt of your correspondence received April 28, 2025, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called because I was getting charged for a car I do not have interest rate. They clear the chsrges and it affected my credit. Now they are recharging me for interest and again affecting my credit again.Concora credit Pi box ***** *********, NC ***** *************

      Business Response

      Date: 04/25/2025

      The Bank of Missouri (TBOM) is the bank issuing holder of Acima Private Credit and the business associated with this BBB complaint. We encourage Ms. ******* to send her complaint to the correct business for assistance. To contact **** directly please call **************. 

      Business Response

      Date: 05/07/2025


      May 7, 2025


      Better Business Bureau
      ***************************
      ************************

      RE:Better Business Bureau Complaint ID: ******** ***** *******

      To whom it may concern:

      We are in receipt of your correspondence received April 25, 2025, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Another issue with a different credit card company same scenario making payments and they are not being applied to the account. Also sent in hardship application due to myself being unemployed effective 1/24/25 and would like to get the ball rolling on my credit protection plan. I've worked very hard to build my credit up and I am not going to let it be destroyed.

      Business Response

      Date: 05/02/2025

      Hello,

      Please see the attached response.

      Thanks

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was behind on payments to my Aspire Credit Card. I was receiving regular emails about a match pay program, where I could make a payment and they would match 50% of the payment to give more credit back to the user with a lower payment. While I was aware the account was behind, there was no indication online, or in monthly statements that the account was closed. After making the payment, the available credit on the account did not update, it stayed at $0, despite showing a $720 credit limit (see image). After contacting the Live Chat support, I was told that my account was closed on 1/16/2025 and that a letter was sent via mail. I never received any letter and there was no other indication anywhere that my account was closed or that the credit would not become available. When I checked on the status of the payment through live chat previously, it just said it could take 3-6 business days to show up, again, never mentioning that the account was closed. I asked for a refund of the money, as I intended to use that credit to buy groceries when it cleared, but they refused, saying that they could not provide a refund. This payment was made under the false pretense that the account was still open and the funds would be available. If I had known the account was closed, I would not have made a payment yet. I need that money for food.

      Business Response

      Date: 04/25/2025

      Hello,

      Please see the attached response.

      Thanks,

      Customer Answer

      Date: 04/25/2025

      Complaint: 23206970

      I have reviewed the business' response and am rejecting it because:

      Nothing has been done or said.

      Sincerely,

      ***** *******

      Customer Answer

      Date: 04/26/2025

      I actually received a refund. I did not have this information in the BBB response, or couldn't see it when I got the email, so I assumed nothing was done. I am happy with the refund and no further action is needed now. 

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you that a fraudulent account has been opened in my name with TBOM/Fortiva. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: TBOM/Fortiva Opened Date: 5/6/2019 Account Number: ****************High Credit: $2,055.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 04/18/2025

      April 18, 2025


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** ***** ****

      To whom it may concern:

      We are in receipt of your correspondence received April 8, 2025, regarding the above-named individual.
      We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow
      5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer ****************************
      ********************

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my Aspire Credit Card account a few months back and was paying down the balance. I go today to review my balance only to find that an Annual fee of $29 has been added to my account. If I canceled the card, why in life would I be charged an annual fee? I don't want your card anymore. When I reached out via chat to inquire why the annual charge, I was told that any balances over $25 will incur the annual fee regardless if the account is closed or not. WHAT A RIP OFF!! GLAD I CANCELED!

      Business Response

      Date: 04/11/2025

      Attached, please find our response to Complaint ID ********.

      Thank you.

    Bank of Missouri is NOT a BBB Accredited Business.

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