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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 452 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm liable for this debt with Bank of Missouri, I do not have a contract with Bank of Missouri, I did not sign paperwork stating I will pay them or owe them money. They did not provide me with original contract as requested.

      Business Response

      Date: 07/11/2023

      July 10, 2023


      ****** ******** ******
      *** ** ********* ***** ****
      *** ****** ** *****

      RE: Better Business Bureau Complaint ID #******** – ****** ***********

      To whom it may concern:

      We are in receipt of your correspondence received June 26, 2023, regarding the individual listed
      above. We are reviewing the consumer’s concerns, and sending a response directly to the
      consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The collection reported for [ bank of Missouri] is inaccurate. I have contacted the original creditor and the credit bureau's to fix these issues but have not been provided with any details. They have stated that the accounts are accurate but I believe I was victim of identity theft Wich has been reported to the FTC and will be reported to the CPFB as well.

      Business Response

      Date: 07/07/2023

      RE: Better Business Bureau Complaint ID # ********: ******* ********

      Dispute Resolution Department:

      On June 26, 2023, The Bank of Missouri received a complaint from your offices, on behalf of the
      consumer identified in ID ******** (the “consumer”).

      We are reviewing the consumer’s concerns, and a response will be sent directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri


       

      Customer Answer

      Date: 07/09/2023

      Complaint: ********



      I am rejecting this response because: everytime they have contact with me the account never gets taken care of or no solution is met. IV have contacted this company several times to take this account look at the information and have it deleted off of all 3 credit agencies but they still have not complied. They have also verified my information to the credit reporting agencies but I don't know how that can be when I do not own a card through this company I have never signed anything with this company or made a legal agreement with this company!. I have also asked for them to send proof of my actual signature or what they have on file that makes the debt mine and they connot provide any proof!. 







      Sincerely,



      ******* ********

      Business Response

      Date: 07/24/2023

      Dispute Resolution Department:
      On July 11, 2023, The Bank of Missouri received a message from your offices, on behalf of the
      consumer identified in ID ******** (the “consumer”), wherein the consumer expressed
      dissatisfaction with The Bank of Missouri’s July 7, 2023 response to their concerns.
      We are reviewing the consumer’s concerns, and a response will be sent directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received email from “Fortiva Credit Card” on 6-22-23 offering credit card on my paid-off account from a couple of years ago. Letter said I could refuse, and provided phone # to do so. I called to refuse the offer. Agent collected my personal info to verify my account, and asked if I prefer to refuse the cc offer. I confirmed. Agent said please hold while I transfer your call to proper department. I held on. 2nd agent again collected my personal info, and asked if I prefer to refuse the offer. I confirmed. 2nd agent then told me I had to be transferred to different department, etc, etc. 6 times I was treated this way, wasting almost an hour of my time and trouble.
      I am livid.
      I attempted to directly contact Fortiva but their contact information was nowhere to be found in the email that was sent to me.
      I hope the BBB will crucify these idiots.
      By the way, I was able to get one of the agents to confess to me that she is calling from the Philippines. All agents I talked to had very heavy, nearly unintelligible accents.
      Thank you people for providing a method of policing scammers like these.

      Business Response

      Date: 07/05/2023



      Better Business Bureau
      211 N. Broadway, Suite 2060
      St. Louis, MO 63102

      RE: Better Business Bureau Complaint ID: ******** – ****** *******

      To whom it may concern:

      We are in receipt of your correspondence received June 22, 2023, regarding the individual listed
      above. We are reviewing the consumer’s concerns, and sending a response directly to the
      consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:06/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 20th Fortiva Credit Card issued by Missouri Bank debited my checking account for $663.15 without my authorization. I called them to try and resolve the issue however they hung up n me twice and when I asked for a supervisor I was tranferred to some person who began arguing with me that I scheduled the payment which is untrue and I am able to prove it. They are very shady and unprofessional and sneaking in my account is not legal

      Business Response

      Date: 06/30/2023

      To whom it may concern:  We are in receipt of your correspondence received June 21, 2021, regarding the individual listed above. We are reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.   Please do not hesitate to contact our office if you have additional questions or concerns.  Thank you.  Customer Relations – Contract Services The Bank of Missouri 

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Afternoon,

      My wife and I were victims to our bank account being hacked and drained in January '23. We had to get a new account, along with a new account number, debit cards, etc. Our previous account was linked to almost all of our accounts including my Fortiva Credit account. Amid the chaos of trying to reconnect all of our previous accounts, I let my Fortiva Credit account become late, because my Fortiva account was connected to AutoPay. I typically don't have to worry about it because of that, but in this case it became late. There's a 90 day late on my credit report that is very, very damaging to me and my wife. I'm hoping that you would consider removing the 90 day late payment, it would be greatly appreciated. Thank you very much for your consideration. (Account ending in ****)

      Business Response

      Date: 06/30/2023

      July 3, 2023

      Better Business Bureau 

      *** ** ********* ***** ****

      *** ****** ** *****

      RE: Better Business Bureau Complaint ID: ******** – ***** *******

      To whom it may concern:  We are in receipt of your correspondence received June 20, 2023, regarding the individual listed above. We are reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.   Please do not hesitate to contact our office if you have additional questions or concerns.  Thank you.  Customer Relations – Contract Services The Bank of Missouri     

       

       

    • Initial Complaint

      Date:06/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Fortiva credit card. According to my records, I made a payment of $1000 to ****** LLC on 2/13/23. However, ****** LLC never received it, which I didn't find out until 5/29/23. On 5/30/23, I logged into my Fortiva account to look for that payment. However, my February 2023 statement was not showing, nor was there any way to find individual transaction activities on *******'s website. Therefore, I sent an email and secure message asking for someone to send me a copy of that transaction and February 2023 statement. However, I was ignored so I sent a second email and message on 6/3 asking for the same things. That too, was ignored. On 6/12, I finally received a voice message from a woman at phone number ************ who said she worked for *******. At least I think that's what she said considering she spoke unintelligible English, and I therefore could not understand anything else she said. I have her message saved in case it needs to be presented as evidence. I then consulted with legal counsel who suggested that I contact the BBB to file this complaint. We are willing to give ******* the opportunity to resolve this matter by having someone who speaks English contact me either by phone. It would save time if ******* would just send my transaction history and February 2023 statement via email instead. Thank you.

      Business Response

      Date: 06/29/2023

      Hello,

      Please see the attached response.

      Thank you,

      June 29, 2023


      Better Business Bureau
      **************************************
      *********, ** 63102

      RE: Better Business Bureau Case # ********: *********************

      To whom it may concern:

      We are in receipt of your letter received June 15, 2023, regarding the individual listed above. We
      are reviewing the consumers concerns, and sending a response directly to the consumer. Please
      allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      The Bank of Missouri
       


       
       

      Customer Answer

      Date: 06/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of Missouri is scamming hard working Americans and stealing their identities. Plus ruining their credit. Please stop them!!!!!!!!

      Business Response

      Date: 06/29/2023

      To whom it may concern:

      We are in receipt of your letter received June 15, 2023, regarding the individual listed above. We
      are reviewing the consumer’s concerns, and sending a response directly to the consumer. Please
      allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri
       


    • Initial Complaint

      Date:06/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with THE BANK OF MISSOURI. I do not have a contract with the collection agency THE BANK OF MISSOURI, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/20/2023

      Attached, please find our response to Complaint ID ********.

      Thank you, 

      July 6, 2023


      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE: Better Business Bureau Complaint ID # ********: ******** ***

      Dispute Resolution Department:

      On June 15, 2023, The Bank of Missouri received a complaint from your offices, on behalf of the
      consumer identified in ID ******** (the “consumer”).

      We are reviewing the consumer’s concerns, and a response will be sent directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

      Customer Answer

      Date: 07/27/2023

      Complaint: ********



      I am rejecting this response because:


      See attached



      Sincerely,



      ******** ***

    • Initial Complaint

      Date:06/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this Debt with The Bank of Missouri. I do not have a contract with Spring Oaks Capital LLC collection agency. They did not provide me with the original contract as requested.

      Business Response

      Date: 06/26/2023

      RE:
      Better Business Bureau Complaint ID: ******** – **** ******* ***

      To
      whom it may concern:

      We are in receipt of your letter
      received June 15, 2023, regarding the individual listed above. We are reviewing
      the consumer’s concerns, and sending a response directly to the consumer. Please
      allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact
      our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract
      Services
      The Bank of Missouri


    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I missed an April payment of 18 dollars on my total visa. 18 dollars that was actually just fees accumulating since I haven’t used the card in over a year. Note: do not get the Total Visa card, you will paying half your credit availability in fees. I woke up this morning June 8th to it being on credit report and dropping my score 90 plus points. I immediately logged in and got my account up to date. Then contacted the bank of Missouri to see if they would remove this small amount from my report. The following is the email I recieved:

      Ms. *****,

      Thank you for contacting The Bank of Missouri regarding your credit card account, issued by The Bank of Missouri.

      Please understand, while we are understanding of the challenges that may result in a late payment, The Bank of Missouri does not change the credit bureau reporting on accounts. We, along with our servicers, are contractually obligated to report the payments as they occurred and while we understand late payments may not be avoidable, we are not able to delete the history.

      If you have any further questions or concerns, please contact your specific card servicer directly or provide them with correspondence as provided for in your cardholder terms and conditions.
      **** ********* **** Contract Services
      Strategic Partnerships/Legal Counsel

      Despite the account being on time for over 2 years, I was given no grace and no assistance to fix this. While I understand they are not obligated to, it should show anyone considering this company what their character is like. DO NOT DO IT! Idc if you think they are your only option, they are not. I also found the response a little insulting to my intelligence as I know they are capable of removing them if they chose, but know they do not have to. No response would have been better, I’m now going to close the account because I regret ever getting it.

      Business Response

      Date: 07/07/2023

      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE: Better Business Bureau Complaint ID # ********: ********* *****

      Dispute Resolution Department:

      On June 26, 2023, The Bank of Missouri (“The Bank”) received a letter from your offices, on behalf
      of the consumer identified in ID ******* (the “consumer”) stating a response had not yet been
      provided to the customer’s June 9, 2023 complaint.

      Please be advised, The Bank did not receive the Better Business Bureau’s June 9, 2023 electronic
      notification.

      We are reviewing the consumer’s concerns, and a response will be sent directly to the consumer.
      Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    Bank of Missouri is NOT a BBB Accredited Business.

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