Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of Missouri

  906 N Kingshighway St Perryville, MO 63775-1204

• 

  Bank of Missouri

  1622 N Kingshighway St Cape Girardeau, MO 63701-2120

• 

  Bank of Missouri

  372 S Kingshighway St Cape Girardeau, MO 63703-5710

• 

  Bank of Missouri

  308 Conrad ave Marble Hill, MO 63764

• 

  Bank of Missouri

  Highway 51 and 72 Patton, MO 63662

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have disputed the an account that appears on my credit report associated with TBOM. TBOM confirmed to *******, ********, and ********** that the account was reporting accurately. I reached out to TBOM and asked how they were able to validate the account is reporting correctly when it is reporting differently to all 3 credit bureaus. I have asked TBOM to validate the information that they're providing to the credit bureaus and they have failed to do so. The account continues to report - with errors - and TBOM has become unresponsive.

  Business Response

  Date: 09/07/2022

  
  
  To whom it may concern:
  
  We are in receipt of your letter received August 22, 2022, regarding the above referenced
  individual. We are reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
  receive the response in the mail. Upon receipt of the signed disclosure consent form from the
  consumer, we will forward a copy of the response to your office.
  
  Please do not hesitate to contact our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract Services
  The Bank of Missouri

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. This account ****************, has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
  
  15 U.S.C 1681 section 602 A. States I have the right to privacy.
  
  15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
  
  In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

  Business Response

  Date: 08/29/2022

  
  
  To whom it may concern:
  
  We are in receipt of your letter received August 15, 2022, regarding the above referenced
  individual. We are reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
  receive the response in the mail. Upon receipt of the signed disclosure consent form from the
  consumer, we will forward a copy of the response to your office.
  
  Please do not hesitate to contact our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract Services
  The Bank of Missouri

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. This account ****************, has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
  
  15 U.S.C 1681 section 602 A. States I have the right to privacy.
  
  15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
  
  In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

  Business Response

  Date: 08/29/2022

  
  
  To whom it may concern:
  
  We are in receipt of your letter received August 15, 2022, regarding the above referenced
  individual. We are reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
  receive the response in the mail. Upon receipt of the signed disclosure consent form from the
  consumer, we will forward a copy of the response to your office.
  
  Please do not hesitate to contact our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract Services
  The Bank of Missouri

• Initial Complaint

  Date:08/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint alleges the violations of the Consumer Financial Protection Act of 2010 (CFPA); 12 U.S.C. §§ 5531, 5536(a), 5564, 5565; and the Fair Debt Collection Practices Act (FDCPA); 15 U.S.C. §§ 1692-1692p; in connection with debt collection act and practices.
  
  In accordance with the Fair Credit Reporting act (FCRA); THE BANK OF MISSOURI, has violated my rights. 15 U.S.C §§ 1681 section 602 A. States I have the right to privacy. 15 U.S.C §§ 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.
  
  THE BANK OF MISSOURI has been sending me notices in the amount of $300. The collection has been reported as past due balance. I do not know this company, nor have I ever done any business with this company. This company does not have a contact with my signature.
  
  The complaint alleges the violations of the Consumer Financial Protection Act of 2010 (CFPA); 12 U.S.C. §§ 5531, 5536(a), 5564, 5565; and the Fair Debt Collection Practices Act (FDCPA); 15 U.S.C. §§ 1692-1692p; in connection with debt collection act and practices.
  
  15 U.S.C. §§ 1681 section 602 A. States I have the right to privacy.
  
  15 U.S.C. §§ 1681 section 604 A. Section 2: it also states a consumer reporting agency cannot furnish an account without my written instructions.
  
  15 U.S.C. §§ 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt —
  
  
  I demand the closed, collection/charge off account be deleted from my credit report, and to not have to placed back on in the future.

  Business Response

  Date: 08/29/2022

  
  To whom it may concern:
  
  We are in receipt of your letter received August 14, 2022, regarding the above referenced
  individual. We are reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
  receive the response in the mail. Upon receipt of the signed disclosure consent form from the
  consumer, we will forward a copy of the response to your office.
  
  Please do not hesitate to contact our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract Services
  The Bank of Missouri

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Inaccurate unverifiable late payment(11-2021 During Covid-19 covered period)
  
  I’ve noticed on my credit report there is an inaccurate unverifiable late payment reporting. I have spoken with several managers and employees letting them know they have mistakenly reported a late payment when in fact I was on time(proof of payment was provided). I even emailed the CEO twice and sent **** mail twice explaining the situation but all I get in return is an automotive mailing response. It's the same response disputing with a representative. I even tried to Fax a goodwill letter in but I got the same response. ******* is reporting 60 days late without prior being 30 days. Five days' notice was never given before putting this Negative Remark on my Credit(Violation).
  
  
  I would like the entire account deleted because this is a defamation of character. I tried to have the one payment corrected in good faith. Let's be clear, the only reasonable thing to do now is Remove the entire account from my credit report and all other 3rd party reporting agencies.
  
  
  I’ve been denied business credit, credit cards for my business(funding), and car loans.
  
  I am requesting damages.
  
  Best regards,
  
  ******* ******

  Business Response

  Date: 08/26/2022

  Hello,

  Please see the attached response.

  Thanks,

  We are in receipt of your letter received August 11, 2022, regarding the above referenced
  individual. We are reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
  receive the response in the mail. Upon receipt of the signed disclosure consent form from the
  consumer, we will forward a copy of the response to your office.
  Please do not hesitate to contact our office if you have additional questions or concerns. 

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my ***** **** account last month and payed the statement balance in which was not correct.***** **** has admitted that over paid by 59.00

  Business Response

  Date: 08/23/2022

  Hello,

  Please see the attached response.

  Thanks,

  We are in receipt of your letter received August 10, 2022, regarding the above referenced
  individual. We are reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
  receive the response in the mail. Upon receipt of the signed disclosure consent form from the
  consumer, we will forward a copy of the response to your office.
  Please do not hesitate to contact our office if you have additional questions or concern

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the Debt with BK OF MO THE BANK OF MISSOURI - .
  
  Please remove this negative item on my report.

  Business Response

  Date: 09/08/2022

  
  
  We are in receipt of your letter received August 24, 2022, regarding the above referenced
  individual. We are reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to
  receive the response in the mail. Upon receipt of the signed disclosure consent form from the
  consumer, we will forward a copy of the response to your office.
  
  Please do not hesitate to contact our office if you have additional questions or concerns.
  
   

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm confuse why you are reporting me differently on the bureaus these is clearly a violation of the Fair Credit Reporting Act that says you should not report differently which is very wrong! Also the Last activity dates are different which is very concerning! I want this to be deleted asap on my credit report!
  
  THE BANK OF MISSOURI
  ****************

  Business Response

  Date: 08/19/2022

  We are in receipt of your letter received August 5, 2022, regarding the above referenced individual. We are reviewing the consumer’s concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit report and noticed I had late payments from **************. At the time, I was transitioning between jobs and going through an economic hardship. As you can see, I have made most of my payments on time so I am asking in goodwill faith for this one time to please remove these late payments from my account. I am trying to increase my score to qualify for a mortgage and I would greatly appreciate if you guys would forgive the late payments.

  Business Response

  Date: 08/19/2022

  We are in receipt of your letter received August 5, 2022, regarding the above referenced individual. We are reviewing the consumer’s concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm really confuse why these company is reporting my accounts on the credit bureau incorrectly. On my credit report all of the accounts have different standing please investigate and make sure that if they don't give proof about my account DELETE THIS ACCOUNT ON MY CREDIT REPORT ASAP!
  
  THE BANK OF MISSOURI
  ****************