Reviews

Review Details

• Review fromDon P

  Date: 12/01/2023

  1 star

  Don P

  Date: 12/01/2023

  Straight up scam designed to steal money from innocent consumers

  Eleras Group, LLC

  Date: 12/06/2023

  Hello Don-At *** Eleras Group, we take pride in offering transparent and legitimate services to our customers. We understand your frustration, but we assure you that your perception does not align with our business practices.Thank you and have a great day.

• Review fromCharles E

  Date: 12/01/2023

  1 star

  Charles E

  Date: 12/01/2023

  Zero Star. $250 a month until **** for insurance on car repairs! The "notice" does not identify the sender. The "notice" has the appearance of an official document from ****** The agent told my wife that she did not need to talk to her husband about such a purchase of insurance because he was "sure she was smart enough to make a decision on your ********** away from these people. This is a marginally legal business.

  Eleras Group, LLC

  Date: 12/06/2023

  Thank you for sharing your concerns about our company, Eleras Group. We are sorry to hear that you had a negative experience. However, we would like to clarify that we do not operate in the manner you described. We genuinely value your feedback and would appreciate the opportunity to address your concerns directly. Please reach out to us at ************, so we can discuss your experience further and work towards a resolution.Thank you.

• Review fromAmy P

  Date: 11/29/2023

  1 star

  Amy P

  Date: 11/29/2023

  I purchased a warranty yesterday (11/28/23) on my *** via of a down payment on my credit card through this company. I decided to use CC instead of debit, just in case. Their name was not on the mailer, so I didnt know who they were until I saw the email they sent after the purchase. Then I read reviews. I phoned this morning to cancel. I hated to do this, but I decided to tell them that I was going to get a new car instead. When I called the number on the mailer, the lady told me, well you need to keep the warranty, but I guess youre rich, then she gave me the ** number. I spoke to ****, who tried to convince me to keep the warranty. He even told me his mgr will deduct $350 from the price and lower my payments from $209 to $190 per month for 18 months. I said no. Then he added that they would give me the employee discount to $142 a month for 24 months. He told me their company was 110 years old and did warranties for ************** and he named other large companies. (According to BBB, it shows as being in business for 9 years.) From reading these reviews, I felt that had I given my real reason, it would have gotten ugly, quickly. He really, really tried to convince me not to cancel. Those of you who wrote reviews, thank you so very much. That is why I am writing about my interaction with them. Hopefully I will have no problem with the refund due in **** days.

  Eleras Group, LLC

  Date: 12/06/2023

  Hi ***-Thank you for addressing your concerns about our company, Eleras Group. We are sorry to hear that you had a negative experience. However, we would like to clarify that we do not operate in the manner you described. We genuinely value your feedback and would appreciate the opportunity to address your concerns directly. Please reach out to yo us at ************, so that we can discuss your experience further and work towards a resolution. This account has been canceled effective on 11/28/2023.The down payment has been issued back to the credit card you had on file and no future payments will be taken from this account.Thank you.

• Review fromJerry K

  Date: 11/27/2023

  1 star

  Jerry K

  Date: 11/27/2023

  We received a letter that was very verbose and misleading. It would seem to imply that our warranty was going to expire on the brand new *** we purchased in 9/2023. It claimed we had to "activate" our warranty as if it were ordered but not activated. We did purchase an extended warranty with the dealer so thought it may be related to that, but ***** (if I recall correctly), informed me they are a different service provider and that the services we have are not reliable and are in business for 2-3 years. When they go out of business the dealership blames the warranty company as their out. I told *****, I was concerned with Eleras' D rating with BBB. ***** asked me if I knew how BBB set their ratings, I said no and was informed that they are paid for; hmmmm, did not know that. Guess when I finish here I will complain to the BBB about the BBB. ***** also told me he does not make money of the sale of a warranty and he does not need my money. In fact, he rode into work on his $66k ******. Also ***** informed me that if I did not accept their warranty while on the phone I would be disqualified from their service eligibility even though their letter said reply by 12/4/2023. While ***** was schooling me on how the industry and BBB work, I was looking up information. Our current provider has been in business since **** and does not sell direct to the public. Also, they have a C+ rating; still not great but far better.I informed ***** that I was going to pass to which he responded: "Thanks for wasting both of our time". On this point he was certainly incorrect as he caused me to do a closer analysis of my warranties. In doing so I decided we would be better off to cancel and invest the money in a CD and use the money if needed after my 5 yr / 60 k warranty expires. Thanks *****, see, you did not waste my time.Needless to say, I'd recommend staying away from this service. But if you choose to use them say hi to ***** for me.

  Eleras Group, LLC

  Date: 11/28/2023

  To Whom This May ************* you for taking the time to provide us with your feedback. We are sorry to hear about your negative experience with our sales agent. This is certainly not the level of service that we strive to provide.We apologize for any condescending or demeaning attitude you encountered while speaking with our sales agent. This behavior is completely unacceptable and does not reflect the standards we hold ourselves to. We would like to assure you that your concerns have been taken seriously, and we will be addressing this matter internally to prevent any similar occurrences in the future.Thank you for bringing this to our attention.

• Review fromVeronica K

  Date: 11/20/2023

  1 star

  Veronica K

  Date: 11/20/2023

  I want tobfile a complaint this company is a ripoff, and they want cancel your policy. I'm filing a lawsuit with this company. I called to cancel November 20, 2023 and twice I was hung up on. The employee **** told me I was making a big mistake with leaving them and I didnt know what I was doing and that switching from them to my new group was stupid on my part. I'm very upset with these people. I just wanted to cancel this policy and they was very angry with me including the so called ***************************. I got transferd to her she does the same thing telling me I shouldn't leave them they had the best policy they can lower my payments I told her no I want to cancel. People beware of these people they are vultures. Run from these people and don't look back. If they are such a good company why is it so hard to cancel the policy. Real companies don't take you through all of this headache they just cancel. That's it That's all. THIS COMPANY IS A SCAM. DONT DO BUSINESS WITH THEM CAUSE YOU WILL REGRET IT

  Eleras Group, LLC

  Date: 11/21/2023

  To Whom This May *********** calls are recorded for quality assurance. We take your concerns seriously and would like to address them. We understand that canceling a plan can be a difficult decision, and we apologize if you felt harassed during this process. It is the representatives job to get to the reason why a customer wants to cancel so we can better serve other consumers.We will have this call reviewed and sent to the proper department to have this addressed. We want our customers to be heard and not harassed. We will review our procedures to ensure thta our team members handle cancellations with professionalism and respect.Thank you.

  Eleras Group, LLC

  Date: 11/21/2023

  To Whom This May *********** calls are recorded for quality assurance. We take your concerns seriously and would like to address them. We understand that canceling a plan can be a difficult decision, and we apologize if you felt harassed during this process. It is the representatives job to get to the reason why a customer wants to cancel so we can better serve other consumers.We will have this call reviewed and sent to the proper department to have this addressed. We want our customers to be heard and not harassed. We will review our procedures to ensure thta our team members handle cancellations with professionalism and respect.Thank you.

  Eleras Group, LLC

  Date: 11/21/2023

  To Whom This May *********** calls are recorded for quality assurance. We take your concerns seriously and would like to address them. We understand that canceling a plan can be a difficult decision, and we apologize if you felt harassed during this process. It is the representatives job to get to the reason why a customer wants to cancel so we can better serve other consumers.We will have this call reviewed and sent to the proper department to have this addressed. We want our customers to be heard and not harassed. We will review our procedures to ensure thta our team members handle cancellations with professionalism and respect.Thank you.

• Review fromWilliam C

  Date: 11/18/2023

  1 star

  William C

  Date: 11/18/2023

  This company is a scam and I dont understand how its legal for them to say that theyll cover any automotive repairs and then after they get your money, they send you a document that states that they wont pay for literally anything. From glass to light bulbs to exhaust system to sales tax, its clearly listed that they will not pay for or reimburse you for. AND THEN theres 3 pages of things they also wont pay for, in bold. How is this legal to blatantly lie to people to turn them into customers, and then give them a hard time when they want to cancel?They get you by spooking you into calling them with their FINAL NOTICE mail and then scaring you into buying a policy with high prices of repairs that they know they wont be paying for. Please dismantle this horrible company that is robbing people of hundreds of dollars a month. This kind of thing shouldnt be happening to people.

  Eleras Group, LLC

  Date: 11/21/2023

  To Whom This May ********** are sorry to hear you were not satisfied with the coverage provided for your vehicle. When it comes to claims on vehicles every claim is different. We do not approve nor deny the claims. That comes from the administrator of the policy. We do not show where a claim was ever filed.I can assure you the account has been canceled effective 11/12/2023.Once again we apologize for any inconvenience.Thank you.

• Review fromJosh T

  Date: 11/17/2023

  1 star

  Josh T

  Date: 11/17/2023

  I had my name taken off their list maybe four or five times. Still getting mailers and when I call to make sure they do it correctly I am treated extremely poorly, hung up on, and it turns into a yelling match.

  Eleras Group, LLC

  Date: 11/21/2023

  Hello ****-I was able to confirm that you have been removed from our mailing list. I know other companies have similar mailers and it could be the advertisements you are receiving are from other companies.I want to assure you, your name has been removed from our mailing list.

• Review fromRickey l V

  Date: 11/16/2023

  1 star

  Rickey l V

  Date: 11/16/2023

  This is a scam and sending letters to my home about vehicles that no one in my home has never owned or even heard of these people need to be stopped immediately shut them down ASAP it is annoying and a waste of paper

  Eleras Group, LLC

  Date: 11/21/2023

  Hi *****,we obtain consumer information froma avariety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. If you call our customer service department @ ************ they will gladly assist you with removing your name from our mailing list.Thank you

• Review fromMichel C

  Date: 11/11/2023

  1 star

  Michel C

  Date: 11/11/2023

  Intentionally misleading company, basing their advertising on threat, awe and fear!What a shame!

  Eleras Group, LLC

  Date: 11/13/2023

  Hello-

  We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.

  If you call our customer service department @ ************, they will gladly assist you with removing your name from our mailing campaign.

  We are sorry for any inconvenience.

• Review fromJonathan M

  Date: 11/11/2023

  1 star

  Jonathan M

  Date: 11/11/2023

  Received a deceptive letter telling me I did start my service contract. Made to look like its from dealership. How can a brand new car have its factory warranty expired, How can I have a customer Id with a company I never talked to, just scammers looking through purchase records.

  Eleras Group, LLC

  Date: 11/13/2023

  To Whom This May ***************** obtain information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.

  If you would like your name removed from our mailing campaign, please call our customer service department M-F ******* and they will gladly assist you with removing your name.

  We are sorry for any inconvenience.

  Thank you.