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Business Profile

Auto Service Contract Companies

Eleras Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Reviews

Customer Review Ratings

1.36

Average of 171 Customer Reviews

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Review Details

  • Mia M

    Date: 01/31/2024

    Mia M

    Date: 01/31/2024

    They are a scam and need to be stopped!!!!!They are tryptophan sell a 12 year home insurance. This company needs to be stopped Scam scam scam

    Eleras Group, LLC

    Date: 02/01/2024

    Thank you for bringing your concerns to our attention.

    We apologize for any confusion, The Eleras Groups sells vehicle service contracts, we do not sell insurance.

    We assure you we DO NOT engage in any fraudulent or deceptive practices.

    If you have any concerns or further details regarding this matter, we kindly ask you contact our customer service department @************ M-F 8AM-5PM, CST.

    They will gladly assist you.

    Thank you.

     

  • Quincy P

    Date: 01/29/2024

    Quincy P

    Date: 01/29/2024

    This is the worst company to EVER give your hard earned money to they will fight to any claim you make when something goes wrong with your car. I had a engine fail and I have the gold warranty they denied the claim I've paid over 2k to them in 19 months and everything I wanted fix they denied which caused my engine to fail. So now I no longer have a running car plus I have to make payments to a car I thought was covered with a good warranty... DO NOT USE THIS COMPANY look else where!!!!!!

    Eleras Group, LLC

    Date: 01/30/2024

    Hello ******-I am a little puzzled regarding the bad review. I see where the claims department has paid out $1,547.07 in claims on 7/11/2023. We would like to help you get any issued resolved , but we are not ********* what went wrong.Please call our customer service department @ ************ M-F 8AM-5PM CST so they may assist you with this.Thank you.

  • Ryan R

    Date: 01/20/2024

    Ryan R

    Date: 01/20/2024

    Scam. They send a letter making it look like its coming from the manufacturer. Says its urgent. I dont believe any of the positive reviews are real people. Im sure its just them.

    Eleras Group, LLC

    Date: 01/23/2024

    To Whom This May ********** obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submission, web advertisements, and referral partners.Please call our customer service # ************ M-F 8AM- 5PM and they will gladly assist you with removing your name from our mailing campaign.

  • William H

    Date: 01/18/2024

    William H

    Date: 01/18/2024

    I received a letter in the mail today )1-18-2024, from what I thought was the lexus company. It had my name and address. It also had my entire vehicle information, minus VIN number. I called the number and was to it was from Eleras Automotive Group. They were offering to sell me a vehicle service plan. The letter initially said to call and activate the service plan, which makes a person think it came from lexus. I told the woman I was not interested and she said that when my original warranty runs out I would have to pay for any repairs. I'm aware of that. I don't no how they got my information, but if I get any further I will consider it harassment. I'm also going to contact the dealer about this situation. I find their business practices questionable, since the letter does not contain their name and it gives the impression it come from a major auto manufacture.

    Eleras Group, LLC

    Date: 01/23/2024

    To Whom This May ********** obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. Your name has been removed from our mailing campaign.We apologize if this has caused you any inconvenience.

  • George B

    Date: 01/02/2024

    George B

    Date: 01/02/2024

    Eleras provided very good service to us. They have paid all the bills for all the service for **, across the country. I have never had a problem with them. I highly recommend them.

    Eleras Group, LLC

    Date: 01/03/2024

    To Whom This May ***************** are certainly pleased to hear of your positive experience with The Eleras Group.

    Thank you for taking the time to give us a positive review.

    Thank you.

  • Haylee P

    Date: 12/28/2023

    Haylee P

    Date: 12/28/2023

    Zero stars. They started off by sending a predatory letter that matched some of the information on my actual warranty but advised that I hadn't activated my warranty yet and needed to do so before an arbitrary deadline. After getting scammed into taking out a 2nd auto warranty, I tried to cancel over the phone but they kept pushing me to keep my policy with them. When I received my contract in the mail, I followed the instructions listed in the contract to cancel within 30 days to receive my full refund. I contacted customer service through the number listed for cancellations and was advised that my contract was cancelled before the 30 days were up and I would be receiving a full refund at the end of the month. Not only do I not have a refund, they continued to charge my card as if I never canceled. I called customer service again and was informed my contract was cancelled on the correct date. Then they transferred me to a different department where they said I had been working with the claims company and not them directly so the cancellation didn't count until today. They are refusing to refund me anything beyond a prorated amount even though I followed all the instructions in THEIR contract!

    Eleras Group, LLC

    Date: 01/05/2024

    Hello ******:It seems there was a misunderstanding when you spoke with our customer service representative.All calls are recorded for quality assurance and we would like to review this call and see what happened on the call. Please call our customer service manager @ ************ and he will gladly assist you.Our hours of operartion are M-F 8AM-5PM, CST.Thank you.

  • Mary K

    Date: 12/28/2023

    Mary K

    Date: 12/28/2023

    This is a scam, they called stating they were ******** they are not. I specifically asked what this was. One time fee from ******** On a new vehicle. Be aware, scam

    Eleras Group, LLC

    Date: 01/05/2024

    Hello ****,I want to assure you The Eleras Group is not a scam. We do not make outbound calls. Per the notes you called in and spoke to our agent. They discussed the coverage with you. You asked if we work with ******** we do and many other dealerships as well. If you would like to discuss this further, please call our customer service department @ ************. We are sorry for any inconvenience.Thank you.

  • Ted W

    Date: 12/18/2023

    We installed equipment for them at their office and can't get paid - Do not do business with these folks.

  • Alex D

    Date: 12/05/2023

    Alex D

    Date: 12/05/2023

    0 stars. Predatory, misleading, scam. Scum of the earth company. If I was elderly I probably wouldve been fooled by their tactics. Telling you you have X amount of time to call them and its a final notice. Very bottom of letter in light grey print it says its an advertisement, theyre very clearly trying to fool innocent people and take advantage of the elderly/vulnerable people who believe their letter is legitimate/official. Stay away. Very far away. This company should be banned from existence but they continue to prey on innocent victims and scam them out of their money. The fact the **** lets this get through their mail system is baffling.

    Eleras Group, LLC

    Date: 12/06/2023

    To Whom This May ***************** obtain consumer information froma variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.

    Your name has been removed from our mailing campaign.

    We are sorry for any inconvenience.

  • Richard H

    Date: 12/05/2023

    Richard H

    Date: 12/05/2023

    This business is a scam and they falsely claim to be accredited by the BBB

    Eleras Group, LLC

    Date: 12/06/2023

    Hi *******,At The Eleras Group, we take pride in offering transparent and legitimate services to our customers. We understand your frustration, but we assure you that your perception does not align with our business practices.Thank you and have a great day.

Eleras Group, LLC is NOT a BBB Accredited Business.

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