Business Profile
Auto Service Contract Companies
Eleras Group, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Auto Service Contract Companies.
Reviews
Customer Review Ratings
1.36/5 stars
Average of 169 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromYadira A.
Date: 12/04/2022
1 starYadira A.
Date: 12/04/2022
I'm not sure who tf this company is, but they tried scaring me with a letter about a vehicle I purchased. The only thing I can do is laugh because I haven't purchased a vehicle since almost 10 yrs ago and is paid off already plus I already have a vehicle warranty from a very superb company who I deal with when my vehicle needs fixing. So for them to try and do this to people is a major scam. I hope not many believe the s*** they're trying to do because they're false. I've currently filed a complaint and if they keep pushing then I will have to get my lawyer to contact them. So many have tried to scam and we shouldn't be scared to take them to court if necessary. It's ridiculous by all means trying to take money from people who may not have it especially in these trying times. Get an actual job and make money like the rest of us.Eleras Group, LLC
Date: 02/02/2023
Hello ******-if you call the customer service department @ ************ we will assist you with removing your name.Thank you.Review fromDinah B.
Date: 11/29/2022
1 starDinah B.
Date: 11/29/2022
Misleading letters saying. you are receiving this notice because your factory warranty has expired, or may be about to expire, by neglecting to activate your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires, we reserve the right to revoke your eligibility for service coverage if you do not meet our criteriaAfter I agreed and was charged for the first payment, I found that my warranty had not expired. The Eleras representative told me that factory warranties do not cover everything and that they are not trained to make proper repairs. It is impossible to reach them all by phone. When I called back to cancel, they asked for my customer ID. No one would answer my call. I looked up three other numbers for them. No one would ever answer. The salesman was extremely nice, but he was misleading. He wasnt being truthful. Afterwards, I realized that I shouldnt have believed him.Eleras Group, LLC
Date: 11/30/2022
To whom this may concern-we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. We are sorry if you are having trouble reaching our customer service department. I want to assure you we are not avoiding your call. If you would call our customer service department @ ************ we will gladly help you get this issue resolved.Thank you.Review fromDan C.
Date: 11/26/2022
1 starDan C.
Date: 11/26/2022
I don't have a coverage with you and will not fall for your tactics. Quote "Our records indicate that you HAVE NOT CONTACTED us yet to get your coverage up to date". This is ** and do not send me anymore correspondence.Eleras Group, LLC
Date: 11/30/2022
To whom this may concern-we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. If you call us with ID # on the mailer we will gladly remove you from our mailing list.Thank you!Review fromKevin S
Date: 11/23/2022
1 starKevin S
Date: 11/23/2022
I am on the phone right now with the company ELERAS GROUP to cancel the contract. I already have a 7yr, 100,000 miles warranty so didn’t need it. APMTPY CAR IS A 2022 model with 4000 miles. The woman on the line was so rude and condescending that it made me angry. She hung up on me and accuse me of hanging when I was wearing an earphone and the cell was on a table away from me. She wanted me to know that I am making a foolish decision and this is best for me. ****, I took days to think about and consider
and decide, yet she wanted to tell me what to do. She raised her voice at me telling me to let her finish, when I already told her I just need to cancel the contract. I felt as if I was doing something wrong. NEVER AGAIN,,Eleras Group, LLC
Date: 11/30/2022
To whom it may concern-I am sorry you felt like you were not being heard when you called in and spoke to our customer service representative. It is not often we have a customer set up the coverage to turn around and cancel within a couple weeks. It is the representatives job to get to the reason why a consumer wants to cancel a contract so we can better serve other customer's. We do not condone a representative arguing with customers and this has been brought to the customer service managers attention. I want to assure you this account has been cancelled and refunded to your original form of payment. No further payments will be taken from your account. We apologize if this has caused you any inconvenience.Thank you.Review fromMary E
Date: 11/15/2022
1 starMary E
Date: 11/15/2022
This company is fraud they present themselves as your warranty months before your warranty even expires they overwhelm you in your mailbox with phone calls you have no idea how they even got your phone number so you automatically assume they must be your warranty company and that they know what they're talking about so you sign up pay an astronomical amount of money from the down payment to the monthly payments almost as much as your car payment for months you pay and then you're still getting ads in the mail about the fact that your warranty is expiring and then you find out the ad you're getting are from the actual warranty company and not only have you been paying for months for a warranty that you thought already expired but it doesn't even expire for another month so you call them and tell them you want to cancel the policy that you feel the frauded because you're paying for a warranty that you don't even need yet because you still have one for months and what you're told is by the accounts payable department we don't have the authorization to cancel your policy well who does have the authorization I'm not sure so then you tell them the policy is officially canceled you don't need permission to cancel it you're canceling it and then you get Non-Stop non stop harassing phone calls emails all day long all night long every single day every single day you block all the numbers that you're getting in from the next day a whole new group of numbers from the same exact people none stop harassment about your late payment just a friendly reminder so you tell those people it's canceled stop calling stop harassing me I don't want it you lied you're fraud you block all those numbers the next day whole new group of numbers same people calling you even go as far as to tell them the next time you get a call you're going to take the phone right to the police station and follow the police report they hang up the next day same thing all over again thousands of emails horrificscamEleras Group, LLC
Date: 11/18/2022
Hello- we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements and referral partners. These notices are sent out before the manufactures coverage expires so consumers do not go unprotected. Per the terms and conditions of your contract there is a procedure to cancel your account. Not every department has the ability to cancel accounts. Please call our customer service department @ ************ to get this matter resolved. Thank you.Review fromJimmie S.
Date: 11/14/2022
1 starJimmie S.
Date: 11/14/2022
They Harass you to death you tell them you dont want this anymore they just keep talking to and asking why do you want to cancel this over and over
***** is so rude to you .Eleras Group, LLC
Date: 11/18/2022
Hi *******- we appreciate your concern for the customer in reference. The call was reviewed for quality assurance and our findings were, our representative was just trying to get to the reason why our customer wanted to cancel his vehicle service contract. It is not often we have someone set up the coverage then turn around and want to cancel it four days later. It is our representatives job to get to the reason why a customer wants to cancel so we can better serve other customers. I want to assure you the customer's account in reference has been cancelled and refunded to the original form of payment. We apologize if this has caused the customer any inconvenience. Thank you, have a nice day.Eleras Group, LLC
Date: 11/22/2022
Hi *******- we appreciate your concern for the customer in reference. The call was reviewed for quality assurance and our findings were, our representative was just trying to get to the reason why our customer wanted to cancel his vehicle service contract. It is not often we have someone set up the coverage then turn around and want to cancel it four days later. It is our representatives job to get to the reason why a customer wants to cancel so we can better serve other customers. I want to assure you the customer's account in reference has been cancelled and refunded to the original form of payment. We apologize if this has caused the customer any inconvenience. Thank you, have a nice day.Review fromJohnny A
Date: 11/10/2022
1 starJohnny A
Date: 11/10/2022
Well as of 7 November 2022 the ******* group call the dealership and ask them did the transmission slip. So the question is if I didn't know what slipping was how would know if it slipping or not. Second as a customer when you spend your money you should not be wait on an adjuster to make a decision on weather the customer need a rental vehicle after the technician state problems is confirmed they shouldn't be a hold up for the customer to get a rental. When I purchased this warranty the person said they was affiliate with GMC when they are not affiliated Once the dealership tell warranty company the problem, everything should be OK for customer to get to work people can lose their job cause they got to wait on adjuster to get a rentalEleras Group, LLC
Date: 11/18/2022
Hello ******- we certainly apologize for the inconvenience you have experienced. We are the seller for the policy and the administrator is the one who approves and or denies all claim. Since we do not visually see the vehicle there is a process to get a claim approved, per the terms and conditions of your contract. We are here to help you out and do not want this to be a burden for you. Please call our customer service department @ ************ so we can help you with this process. Thank youReview fromJames S
Date: 11/06/2022
1 starJames S
Date: 11/06/2022
How can my warranty be out and not activated It's a new vehicle and the dealer activates the factory warranty when the deliver the vehicle. This is a ******** after market warranty that does not do what they say they will And if the car needs repair then I shouldn't have bought it, so this immediate response request is ********Eleras Group, LLC
Date: 11/18/2022
Hi *****- we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submission, web advertisements, and referral partners. If you call our customer service department @ ************, give them the ** # we will gladly remove you from our mailing list.Thank you.Review fromK A P
Date: 11/04/2022
1 starK A P
Date: 11/04/2022
terrible customer service called to get information after receiving a flyer in the mail. fast talking flim flam salesman. never answered my questions about the extended warranty that I already have, except to say his was the best. run away from these clowns.Eleras Group, LLC
Date: 11/18/2022
Hello-we appreciate your feedback. If you would like to discuss your experience further, don't hesitate to reach out to us @ ************.We would love the opportunity to resolve any issues.Thank you.Review fromSandranette F
Date: 10/31/2022
5 starsSandranette F
Date: 10/31/2022
Kind, patient, respectful, understanding! This has been my experience with this group!Eleras Group, LLC
Date: 11/18/2022
Hi ***********,thank you for the awesome review. We appreciate your kindness.Have a super day.Thank you!Eleras Group, LLC
Date: 11/22/2022
Hi ***********, thank you for the awesome review. We appreciate your kindness. Have a super day. Thank you!
Eleras Group, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.