Reviews

Review Details

• Review fromMerimawnie S

  Date: 02/23/2023

  1 star

  Merimawnie S

  Date: 02/23/2023

  This is the by far the worst company I have ever came across Fake dealership post card with FALSE INFO and failed to tell me its ****** a month after realizing that once I received my package. They made it sound like its a one time payment. When I called customer service to cancel and told him what had happened he made it sound like it was my fault for not realizing t wasnt a one time payment if it sounded to good to be true If they cant be up front with you ITS A RED FLAG!!!! Then trying to cancel it turned into a 20 minute debate because he cant take NO for an answer! So unprofessional and so desperate, it Screams out RED FLAG ALERT!!!!

  Eleras Group, LLC

  Date: 03/02/2023

  To Whom It May *********** our calls are recorded for quality assurance. We did ask ***************** to pull this recording and what the results were of these calls.Our findings were: Our sales representative explained in detail the down payment amount and the additional 24 monthly payments. You called back in 2/17/2023 and spoke to our customer service representative he explained in detail the terms and conditions of the contract. At that time you agreed to keep this coverage in place for your vehicle. You called in on 2/23/2023 upset that the coverage would not cover unlocking a friends vehicle. We do apologize, the coverage is for your vehicle and only covers your vehicle.This account has been cancelled per your request on 2/23/2023 and the refund was credited to the original form of payment.We are sorry if this has caused yo any inconvenience.Thank you.

• Review fromJohn G

  Date: 02/21/2023

  1 star

  John G

  Date: 02/21/2023

  Postcard mailers designed to look like it came from ****** so the owners will believe that they are going to loose their already paid for service contract will become null and void if you don't respond to the postcard.

  Eleras Group, LLC

  Date: 02/22/2023

  To Whom It May ********If you call our customer service department @ ************, we will gladly remove your name from our mailing list.Thank you.

• Review fromKirshod H

  Date: 02/17/2023

  1 star

  Kirshod H

  Date: 02/17/2023

  Poor customer service, very combative and confrontational about cancellation. Please review there ****** reviews before going with this company

  Eleras Group, LLC

  Date: 02/22/2023

  To Whom This May ********** are sorry you felt you were not being heard when you requested to cancel. It is our reps *** to get to the reason why a customer wants to cancel, especially when they have invested so much into the policy.The Eleras Group does not condone rude or combative behavior from our representatives. This will be addressed by the proper department.This account has been cancelled.Once again we are sorry for any inconvenience this has caused.Thank you.

• Review fromGarry F

  Date: 02/14/2023

  1 star

  Garry F

  Date: 02/14/2023

  According to the wording on the mailer that was posted to us, my wife was under the impression that this was a genuine *********** contract. I looked them up online, and found out it is a scam.I spoke to the most argumentative person it has ever been my misfortune to talk to whilst trying to cancel, and he was very rude. Please cancel the contract that you have scammed us out of!It is a disgrace that company's like this are able to operate.

  Eleras Group, LLC

  Date: 02/22/2023

  To Whom It May ********** apologize for the encounter you had with our representative. The Eleras Group does not condone rude or argumentative behavior from our representatives This issue will be addressed accordingly.I want to assure you The Eleras Group is not a scam. We take great pride in selling VSC contracts to cover repairs for our customer's vehicles.This account has been cancelled and refunded.We are sorry for any inconvenience.Thank you.

• Review fromJared P.

  Date: 02/06/2023

  1 star

  Jared P.

  Date: 02/06/2023

  When this scammer called, they answered with a completely different name than their caller ID. They then insisted to speak with my mother saying that I was the "secondary number." There's only one problem with this. She didn't even know who they were. I immediately called back just to call them out on their bull and THEN they answered by "Eleras Automotive Group." I immediately called them out, calmly telling them how suspicious it was, and the woman on the line immediately became angry. She began to rant and I just slowly took the phone from my ear, hung up and blocked the number.

  Eleras Group, LLC

  Date: 02/13/2023

  To Whom This May ********We do not condone poor or rude behavior from our representatives. If you will provide us with the ** # on the mailer we will remove your mother from our mailing list. Once we have the ** number we will be able to see who you spoke to and will address this issue. We are sorry if this caused any inconvenience.Thank you.

• Review fromAmy W

  Date: 02/06/2023

  1 star

  Amy W

  Date: 02/06/2023

  I had to do multiple complaints with various regulatory agencies regarding the continual communication with a family member who is on the Do Not Call Registry and the DMAChoices list to not receive marketing mail. I would like a copy of the *** policy which should be readily available for public consumption. Several of the business responses say they obtain information from public records, data bases, etc. which tells me they should be accessing the Do Not Call registry and consumer requests to not be contacted which does not include someone having to provide any type of number. This business is unprofessional and as far as I am concerned, unethical. Any continued contact will again result in complaints to the BBB, FTC, FCC, CFPB, and state *************************

  Eleras Group, LLC

  Date: 02/13/2023

  To Whom This May ********once we have the consumer ID # we can remove your family member from our mailing list. The Eleras Group does not make any out bound calls. I would like to advise, we are not the only company that sends out advertising information.Please call our customer service @ ************ and we will gladly remove your family member's name.Thank you.

  Eleras Group, LLC

  Date: 02/13/2023

  To Whom This May ********once we have the consumer ID # we can remove your family member from our mailing list. The Eleras Group does not make any out bound calls. I would like to advise, we are not the only company that sends out advertising information.Please call our customer service @ ************ and we will gladly remove your family member's name.Thank you.

  Amy W

  Date: 02/13/2023

  Where is the copy of your DNC policy I requested? You ignored that request. Also, I should not have to call to have my aunt removed from your mailing list after multiple requests have been made including on the phone already during a cancellation call and in writing on my BBB complaint. The redundancy is ridiculous. Again, any future contact will result in complaints being filed with multiple regulatory agencies.

  Amy W

  Date: 02/13/2023

  Where is the copy of your DNC policy I requested? You ignored that request. Also, I should not have to call to have my aunt removed from your mailing list after multiple requests have been made including on the phone already during a cancellation call and in writing on my BBB complaint. The redundancy is ridiculous. Again, any future contact will result in complaints being filed with multiple regulatory agencies.

• Review fromSoso A

  Date: 02/04/2023

  1 star

  Soso A

  Date: 02/04/2023

  Eleras sent a mailer to my home without indication that it was from Eleras, and branded it in such a way to make it seem that it was sent from my car dealership ********* They framed the extended warranty as something I needed to *activate* rather than *buy* which made sense because I had agreed to buy one from ****** earlier.When I called them to set it up, they repeatedly suggested that they were with ****** (they are a third party) and never introduced themselves as Eleras.When I found out I had been tricked with deceptive marketing and that the coverage I bought from them was redundant to the coverage I had already bought from ******, I called and asked to cancel with a refund. The first *************** up on me. The second said they would cancel and refund but they never did.They are liars and thieves. All online reviews for them say as much.I would like my "warranty" cancelled and my down payment refunded. And if possible, their license to operate revoked.

  Eleras Group, LLC

  Date: 02/13/2023

  To Whom This May ********All calls are recorded for quality assurance. We have no record of you calling in and speaking to a representative. We do have record of you calling in after hours and the call was disconnected by you. We did try and reach out to you on 2/10/2023. The account is active and to this date no refund will be applied to your account as there was a dispute filed with your credit card company and they have returned the funds for your down payment to your credit card.Please call our customer service department @ ************ and we will gladly assist you.Thank you.

• Review fromPeach M

  Date: 01/26/2023

  1 star

  Peach M

  Date: 01/26/2023

  I already have coverage through the company that manufactured my car. These dolts will not stop calling me, harassing me, and mailing letters and notices that say I need this coverage from their supposed Vehicle Service Department. I finally called them to get them to leave me alone. I spoke with a young gentleman who had a very difficult time communicating with me, so much so, that I believed that the company was off shore. They are not. He finally gave me the name of the company and then some other person broke in and said, "I am hanging up this call because we do not do profanity" which was kinda silly. I wasn't swearing at them.

  Eleras Group, LLC

  Date: 01/31/2023

  Hi *****-
  if you call the customer service department @ ************ we will gladly assist you with getting your name removed from our mailing list.
  We are sorry if this has caused you any inconvenience.
  Thank you.

• Review fromEd M

  Date: 01/24/2023

  1 star

  Ed M

  Date: 01/24/2023

  This company is a scam and should be investigated. They sell bogus factory warranty extensions and refuse to let customers cancel phone calls include harassment and bullying. Stay far away.

  Eleras Group, LLC

  Date: 01/31/2023

  Hello ******-I want to assure you, The Eleras Group is not a scam. We sell vehicle service contracts to help customers pay for repairs that would be costly to come out of pocket for these repairs. As of January 24th, 2023 your account has been cancelled and no further money will be debited from your account. Please contact customer service @ ************ for any questions or concerns.

• Review fromAustin Z

  Date: 01/01/2023

  1 star

  Austin Z

  Date: 01/01/2023

  This company has been harassing me and my wife for years. *** called and asked to be removed from mailing lists multiple times but they keep sending.

  Eleras Group, LLC

  Date: 02/02/2023

  Hello ******-if you call the customer service department @ ************ we gladly assist you with this.Thank you.