We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Enterprise Rent-A-Car has 2292 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.4

    Average of 910 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Joe H

      Date: 01/21/2023

      Awful experience. I need someone to get back to me.
      I originally asked to rent a Rav4 from your site. I get there and the young man offers me minivan. Why on earth did you let me select a suv if there is no availability for a suv ? Why do you make false promises to your customers? You don't even offer the product on your site how unprofessional.
      And then I needed to get a swap because of an accident. I hope you guys also waste your vacation time trying to get a rental back. I cannot believe i wasted so much time and effort. No one communicates. I was told to go in office and they didn't have a car for me until the next day. The Enterprise ( I was TOLD TO GO TO FOR MY REPLACEMENT BY YOUR AGENT) told me to come back the same day.
      And when I DID, they said to "come back tomorrow at the end of the day" and they'll have a car for me then. WHY DID YOU MAKE ME PLAY GUESS AND CHECK FOR AVAILABILITY?
      WHY COULDNT THEY SEND ME TO A LOCATION WITH A CAR AVAILABLE FOR ME? I hope you guys also play guess and check with your vacation time so that someone may understand my situation.
      PLEASE HELP. I am NOT PAYING FOR THE DAYS I DID NOT HAVE A CAR. You did not hold up to your part of the contract. I did everything I was supposed to do. I was told by your service agents SOMEONE WILL CALL YOU WHEN ITS AVAILABLE. NO ONE EVER CALLED ME, I DID YOUR AGENTS JOB AND HAD TO FOLLOW UP WITH EACH PERSON.
      THE ENTERPISE IN SOUTH BEACH MIAMI FOR MY REPLACEMENT NEVER CALLED ME, I CALLED THEM.
      I did your AGENTS job for them and let myself know when the car was ready. I had to follow up on them each time.
      God the lies and miscommunication from your phone service agents, to in person have been awful. I am still waiting for ************** to help resolve my situation. They transferred me to my local branch and have not heard from anyone yet. I never got my issue resolved and now ************** is asking me to rate my support.
      WHAT SUPPORT?! LOL
      PLEASE HELP

    • Theodore N

      Date: 01/21/2023

      just want people to know that when you feel safe renting from this company that they will pulled over in a stolen car ?? issue out, and you will be pulled over by the police ?? /shaiff department and you will get victimized on behalf enterprise by the police by! enterprise rental car and they will not give you any heads up the day of you getting foxtroted! And then they will not communicate with local police enforcement thank you ****** ****** for having a heart and compassion ?? I love the blue for understanding my situation but f you enterprise your lack of compassion and understanding I'm a 6 figure individual ** /farther with ****** my situation is a direct result of failed transmission and a warranty that reference me as my escalade platinum was in the repair shop with process pending at the transmission shop since December 19 thank for your time **** enterprise call me if you need something dh ??

    • Daniel B

      Date: 01/20/2023

      Full of attitude unsatisfactory customer service never seen in the car ********************** companies.

    • Ak D

      Date: 01/18/2023

      I was traveling for holidays and booked my rental car from Enterprise at ***********************************************************. I was helped by the person name ******. She was amazingly nice and very quick to get the rental process finished. Even though it was a busy time because of Southwest Fiasco, she helped us with the car upgrade for a very reasonable rate. When I returned the car, I complained about the smoke smell in the car and she apologized and gave me credit for that. They also helped our family to drop off to the airport. I will highly recommend to rent a car from this location when you are in *****.

    • Fred H.

      Date: 01/15/2023

      My car broke down on me in *********** and my Chysler Extended Warranty stated I had to rent a Chrysler product from Enterprise to get reimbursement. I went online and there were no options for Chrysler products. I then tried to call Enterprise and no one would ever answer the phone. After several hours I gave up. This appears to be an awful company to deal with and a very poor requirement by Chrysler.

    • Valerie R

      Date: 01/13/2023

      I was charged a large fee I did not owe, then 2 if my cards ended up being charged before the correct amount was charged to me. Only to get a letter in the mail today stating I'm 30 days past due on the original overcharged amount! Run from the ******************** ** office!

    • Joshua A

      Date: 01/13/2023

      I think people need to start filing lawsuits against this company. I got on here to complain then realized that major of people actually hate this company. Their ratings are so low and the company does not give two s**** They are corrupt, liars and thieves. It's not just one location it's like they actually train their employees to be that way. It's so f****** sad that corporations are allow to operate this way. Lack of sanitation, lack of customer service, and lack of professionalism. ***** just gotten a multimillion dollar lawsuit and it's time that enterprise gets their such deserves. The more people that files is a higher possibility to save the next person from losing money.

    • Kevin T

      Date: 01/12/2023

      All enterprise offices are closed Sunday and Saturday afternoons. You CANT drop off an Enterprise car on a Sunday. Amazing. And they have offices inside hotels where people check in and out every day. What a bad corporate policy

    • Francisco J V

      Date: 01/12/2023

      I rented a car from enterprise **************************************************************************. Upon the vehicle inspection I pointed out to the enterprise associate about the ice on the windshield needed to be clean. The enterprise associate did not help clear the ice and was very rude indicating I could start the engine and do it myself. Lack and poor customer service is how businesses go under. I will never do business with this place again.

    • Brittany E

      Date: 01/12/2023

      I purchased a vehicle and it seem to electrical issues so asked them to service the vehicle before purchasing and they agreed to send it to the dealership the dealership only rest the car and this Friday it cut off on the freeway while driving the battery would not turn over and the key was not detected

    Enterprise Rent-A-Car is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.