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Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enterprise Rent-A-Car has 2313 locations, listed below.

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    Customer Review Ratings

    1.4

    Average of 911 Customer Reviews

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    Review Details

    • Minnesa W.

      Date: 12/06/2022

      I have been trying to get a rental vehicle for a week. I have reached out to several locations and I've had no success. I recently have talked to two people in the department of escalations. The last representative **************** transferred me to another store and was not willing to help me at all. I am still without a rental vehicle and need one to get my car fixed. Please be aware that Enterprise representatives are not here for the customers. Enterprise staff do not take the time to really help the customer but pass off the responsibility to the customer to find the owner ********************** vehicle. I do not understand if you are a rental car service why the customer is responsible for finding their own rental vehicle. This has happened a few times. Customer be fully aware ******************** will not help. If I could score them a zero I would.

    • Gala Baham

      Date: 12/06/2022

      Enterprise rental car has disappointing in every kind of way they could I have reached out to everyone regarding my situation I cant believe that they have not gave me a ******************* to this day they will not come to the phone when I call them at ************* hills offices I had bae who is supposed to be a manager who called my phone screaming at me I am a 54 year older woman what type of company are they running here corporate doesnt call you back at all

    • Latice S.

      Date: 12/05/2022

      I originally rented a car at East hartford CT location through my insurance liberty mutual. The white corolla 11/21 5 days after having it while I was with my 1yr & 13yr old. They missed school. I got told to wait 4hrs for a tow truck after they already told me contact uber. I took uber to the airport rd hartford ct location got a Kia soul swapped out. The Kia soul was hit while parked on 12/1 which means I have no rental 12/2 & 12/3 & I called 12/1 & 12/2 providing Corona auto parts where car was towed + claim number + report# was told get a car 730am today from west Hartford.After taking a lyft was told I could not get a rental because east hartford is still open. Instead of the csr calling he told me to call or go there. I have no transportation &3 kids.
      After waiting on hold with the East Hartford Connecticut Enterprise for over 1 hour the manager rudley got on the phone and told me I did not report the accident as I was supposed to. I call 12/1/22 accident occurred and recorded for proof meanwhile the other driver is threatening to shoot us I still called enterprise. I called again Saturday morning and was told everything was fine and it would be reported to the regional manager and I can pick up a new rental on 12/5/2022. The manager at the East Hartford Connecticut deliberately acted and insinuated I was lying about contacting them and snapped on me and told me if I want to rent another car from them I have to pay a $500 deductible although the person who hit the rental that was parked at my home address om file has insurance. He said they would handle that but there was no way I would get a rental without paying them that $500. He had no remorse or respect and would not look further into things. I am taking legal actions as a result because this treatment is not right. As a black woman we are not all rude I was being kind respectful honest and courteous and that is not enough.

    • Tiffany R.

      Date: 12/02/2022

      Ridiculous! Worst customer service ever! Left us sitting on lot for 3 hours!! Had reservations for a month!! Couldnt find the reservation, wasnt willing to put the effort in to finding it. Contacted insurance company and they confirmed the reservation has been in for a MONTH. Was suppose to have a truck, they assured us they would have one. Get here and they have no trucks which was what the reservation was for. No trucks available while workers were steadily driving a truck around. They said the truck had wrong tags on it, but yet they was driving it in and out of the parking lot, down the road multiple times! Absolutely horrible. Would NEVER recommend, or ever go there EVER AGAIN!!

    • Yvonne O

      Date: 12/02/2022

      After I had an unpleasant conversation with a woman who at the time worked at the West Colonial location, I believe her name was ******* cannot remember her name I'll refer to her as ***** she placed me on a do not rent list. Wow I've been a customer for years well I guess it all worked out for her I hear she now works for enterprise corporate my suggestion to you is that you please keep these self entitled *****'s out of the local areas she obviously was not used to people standing up for themselves (She was totally disrespectful) or she wasn't going to allow me to speak up for myself , Enterprise you are not too big to fall #Do Better

    • Tyler C

      Date: 11/30/2022

      I rented a vehicle from enterprise and received a confirmation email. Upon arrival, I was informed that they were out of rental cars and there was nothing they could do. Horrible customer service.

    • Maria R

      Date: 11/25/2022

      We rented a car and had to swap it 3 times due to mechanical issues and on top of that the employees would give me attitude and accused me of just wanting to swap int cars because I feel like it so I called corporate and told them so they swapped the car again but its still the same problem..the car shakes to much and tire pressure goes too low everyday..they dont maintain their car on checks and gave you attitude when it comes to safety concerns.

    • Dale D

      Date: 11/25/2022

      Enterprise has consistently let me down. They have not been able to 'Pick me up' when they said they would and they have taken reservations and given me confirmation numbers several times and not had any cars available when I arrived to pick them up. When I attempted to complain about their service, the Sales Rep told me that I was being rude and hung up on me. This particular millennial robot was named ******** and 'worked' at the Uniontown, Pa. location. I say 'worked' with quotes because she obviously doesn't know how to rent a car, has zero people skills or any consideration what-so-ever. She just talked over me and then hung up. Based on Enterprise's overall customer rating of 1.6, I assume I'm not alone. It is truly disgusting that a large company like this can be so inconsiderate and uncaring. Apparently, all that matters is the money.

    • Taylor V

      Date: 11/23/2022

      I picked up my rental from the Enterprise off of Warm Springs and Durango in ********* and I was assisted by *****. If anyone should be in charge of an office, it should be her. She was so kind and understanding towards my situation. I totaled my car and was completely stressed out but she was so kind and patient with me, which made the rental process a breeze. Thanks *****!

    • Kisha T

      Date: 11/23/2022

      This particular location is discriminatory against certain people. I was told to leave after I asked for a different car with WA license plates. I just got in an accident the day before and simply asked for another car at a later date The manager threw a fit in the lobby after I told him he was rude. I have never seen someone so unprofessional and truly rude. He told me he wasn't going to rent a car to me (my insurance is paying for it), he wasn't going to give me a ride home (boo hoo) and Happy Holidays really loud lol. It must be so nice to be extremely rude to a 51 year old African American mother/grandmother and make her walk home an hour away the day after a horrible accident and the day before Thanksgiving. Bravo Enterprise for hiring the future bigots of *******!!

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