Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a stay at *********************** and requested 3 times that I receive financial assistance for the bill I received. I was out of work for 5 months following my stay. I am now being harassed by NP Solutions for the debt. This is medical debt and *********************** sending my private health information to a third party such as NP Solutions is a HIPAA violation. I demand this debt be cleared, and any impact on my credit score be erased due to such a violation, and not receiving the financial assistance I requested multiple times.

  

  Business Response

  Date: 01/08/2025

  We have received the complaint filed by ******** E ****** and have conducted a thorough review of the matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on December 21, 2024, by our client, ***********************. Upon reviewing the account with our client, we found that a financial assistance application was sent to the consumer in July 2024 at the complainant's request. However,the complainant did not provide a mailing address in the BBB complaint, so we are unable to confirm if the address on file is correct. If the complainant can verify their mailing address, we can request a new financial assistance application. Additionally, we are unable to locate any request made to NPAS Solutions for a financial assistance application. If the consumer needs further assistance, we encourage them to contact NPAS Solutions directly. Thank you.

  Customer Answer

  Date: 01/08/2025

  **************

  ****************

  

  Business Response

  Date: 01/10/2025

  We have received the response from ******** E ****** and have confirmed that the address listed on the account matches the address provided by the complainant. We again apologize for any confusion or inconvenience experienced by the consumer. A request for a financial assistant application will be mailed to the address listed. We ask the complainant to allow ***** days for the application to arrive. If the consumer needs further assistance, we encourage them to contact NPAS Solutions directly. Thank you.

  Customer Answer

  Date: 01/10/2025

  Complaint: 22778941
  
  I have reviewed the business' response and am rejecting it because:
  
  As stated in my original complaint, I have contacted *********************** on my own and requested financial aid multiple times, even once with my insurance company. 
  

  Now I am being harassed by your company weekly on behalf of ******** for this debt which is a violation of *****. ******** cannot give my private health information to a third party without my consent and that is what theyve done by giving my information to your company. 
  

  Unless both companies (the collector and ****************) cease attempting to collect on this debt, I will not have to move forward with a case for a violation of my HIPAA rights. 

  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 01/14/2025

  We have received the response from ******** ****** and have reviewed the consumer's concern. Again, we apologize for any confusion or inconvenience experienced by the consumer. After confirming the address on file, the financial assistance application was sent to the consumer on January 10, 2025. However, due to the consumer requesting us to cease attempting to collect on this debt, NPAS Solutions has placed a cease and desist on this account and the consumer should not receive further contact. Due to this cease and desist, our offices are legally unable to send any documents or communications. If the consumer wishes to retract the cease and desist our offices will be able to better research and respond to the complaint. If the consumer needs further assistance, please have them contact our office directly. Thank you

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I was taken by ambulance to the ******************. In the ** the doctor told me that they will not treat me since my surgery was done at *********** in ***************. I was transferred many hours later. My health coverage is ******** and *****************. I have a small copay. In November **** contacted me saying that nonpayment bill was turned over to them for collection. I needed to pay them now. Since that knew about the date I was in the hospital I thought they must be correct somehow. So I checked my bank and they did get the money from my account. Today I got another bill for another $100. In trying to call the phone number on the bill. The call would not go through. The phone company said check the number and dial it again. Same thing happened. I believe this to be a scam and seek a resolve.

  

  Business Response

  Date: 11/22/2024

  We are in receipt of the complaint filed by ****** ******* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 5, 2024 by our client, HCA *************************** On November 12, 2024 our office mailed a notice of this account being placed with us to the consumers address on file. Based on our review of the account, on November 13, 2024 the consumer called NPAS Solutions and paid this account in full. It appears the consumer received our notice after communicating with us on November 13. At this time, the account is displaying a $0.00 balance and has been returned to our client. The consumers account was not submitted to the credit reporting agencies while placed with NPAS Solutions. If the consumer needs further assistance please have them contact the creditor directly. Thank you

• Initial Complaint

  Date:11/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making payments as I am able on medical debt from a surgery I received in August 2023. At my last payment, the balance was significantly reduced by almost $4,000. I did not pay this amount, but the account reflected this discount. I have the receipt where this discount was applied and saw the remaining balance significantly reduced on the website. I went back in today to make another payment, and the balance has gone back up completely. Seeing as I have receipt evidence stating I was receiving a $3,959.06 discount, I feel this company needs to honor it.

  

  Business Response

  Date: 11/15/2024

  We are in receipt of the complaint filed by ******* **** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on June 21, 2024, by our client, ******************-********************* We are currently working diligently to research the consumer's concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. A member of NPAS Solutions management team will reach out to the consumer once completed. Thank you

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NPAS solutions is attempting to collect a debt that is incorrect. My insurance paid for all seevices. The billing is incorrect.

  

  Business Response

  Date: 10/03/2024

  We are in receipt of the complaint filed by ***** ******* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 9/9/2024 by our client, *******************. We have advised our client of the consumer's concerns and they will have a customer service representative reach out to the consumer directly. If the consumer needs further assistance, please have them reach out to our office. Thank you.

  Customer Answer

  Date: 10/04/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This stupid company has kept calling us to collect a debt we don't owe. ************************************************** never sent us any bill, but we were noticed by own Insurance that there were some unpaid balances. We paid the clinic on April 28, 2024, so the current balance is 0 and we don't owe any debt. However, we are continued to be harassed by this company even after we asked them to stop many times. We did not authorize the sale of any said debt, nor do we *** any debt to this company or collection agency. This is harassment.

  

  Business Response

  Date: 09/30/2024

  We are in receipt of the complaint filed by **** ** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 09/06/2024 by our client, ***************************. Due to the consumer stating that they would like to stop contact immediately, NPAS Solutions has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. If the consumer needs further assistance or would like to remove the cease and desist please have them contact NPAS Solutions directly. Thank you.

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving phone calls daily that this business is trying to collect a debt for Advanced Imaging. I do not owe a balance to this place, the allowed amount was paid by insurance contract. When originally contacted, I asked them to validate the debt and send proof of all documentation, they did not, and I am continued to be harassed by this company. I did not authorize the sale of any said debt, nor do I owe any debt to this company or collection agency. This is harassment.

  

  Business Response

  Date: 08/23/2024

  We are in receipt of the complaint filed by *********************** and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 5/12/2024 by our client, HCA FL ************** Imaging Center. Upon review of the account we were unable to locate any contact made with the consumer and NPAS Solutions has not received a request to validate the debt. However, we reached out to our client and they confirmed that a debt validation letter was previously sent to the consumer on 1/5/2024 to the address on file. To address the consumers request of no further contact,NPAS Solutions has placed a cease and desist and the consumer should not receive further contact regarding their accounts. If the consumer wishes to retract the Cease and Desist our offices will be able to better assist the consumer with their concerns. If the consumer needs further assistance please have them contact our office directly. Thank you.

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by **** on 4/22/2024 for medical services received from *************************** the previous month. I set up a payment plan of $****** that was to last for 6 months and be automatically deducted from my account. First payment was made on April 25th. A month later, the second payment was charged. However two days after the second payment was made, an identical payment was taken out. I did not notice at the time. In June, the third payment was taken out. The next day i called **** to pay my balance in full. I received an email receipt for the transaction and the representative on the phone said I no longer had a balance. The following day I was charged again for the $******. It wasnt until a month later, in July, that I realized I had now been double charged twice. I called **** and they told me that my account had been transferred to their business office. So i called that number. They told me I had a credit in the amount of $556.40 (the sum of the two overpayments) that was being mailed to me. However on 07/25/2024, I was again charged the ****** this time i called the business office and was placed on a three way call with a member of **** and a person from the hospital I was treated at. The **** rep said that they had no idea why I was being charged as my account was showing that it was closed. The **** rep said they would compile the information and send it to their manager who would contact me by phone. Today, I was charged yet again for the ******. I have now made 4 additional payments of $******, a total of $1,112.80 beyond what I owe. I still have not been contacted by the manager. I called them again and they said they no longer have access to my account. I want the payments to stop and to be refunded the additional $1,112.80 that has been taken from my account.

  

  Business Response

  Date: 08/01/2024

  We are in receipt of the complaint filed by ******************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions, LLC.completed a record search using the name and phone number of the complainant.We unable to locate a consumer account or a history of contact to the phone number provided in the complaint within our records. Please provide additional identifying information for the Consumers account. Some items that *** be of assistance are account numbers, address statements are being sent to, and the name of the individual listed on the account or statements.
  
  If the consumer needs assistance please have them contact *************************** directly. Thank you.

  Customer Answer

  Date: 08/01/2024

  Complaint: 22065152
  
  I have reviewed the business' response and am rejecting it because:
  
  The business asked to supply additional information. 
  

  My account number is *******

  Address: ***************************************** Unit 1076

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/02/2024

  We are in receipt of the response filed by ******************************* and have thoroughly reviewed this matter. Again, we apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions, LLC.completed a record search using the information provided by the consumer;however, we were unable to locate an account within our records. We encourage the consumer to reach out to the creditor directly for assistance. Thank you

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company keeps calling me saying I owe money to them from HCA ******* West. However, I have never been to that hospital and due not have a balance with that hospital or hospital system.

  

  Business Response

  Date: 07/24/2024

  We are in receipt of the complaint filed by ********************* and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. It appears that we have a bad phone number listed in our system, we have marked the phone number ************** as invalid. Again, we would like to apologize for the inconvenience.  If the consumer needs further please contact NPAS Solutions.  Thank you.

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to call and mail us documents stating we owe money for a past medical procedure. We have called the hospital and have a letter of Zero balance. They said they have had problems with this company. Please steer clear! Do your due diligent before believing what they are stating.

  

  Business Response

  Date: 07/22/2024

  We are in receipt of the complaint filed by ***************** and have thoroughly reviewed this matter. The account in question was placed with our office on 6/27/2024 by our client, ************************. Upon receipt of this complaint, we reached out to our client and a customer service representative from ************************ will be reaching out to the consumer to review their account.
  If the consumer needs further assistance, please have them contact NPAS Solutions directly. Thank you.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am current receiving calls from NPS regarding ******************. This was already explained to Medicredit that I was incarcerated when I was taken to this hospital. There is no other reason I have went to this hospital. They are not covered by my insurence. The salt lake city Jail told me they would fuly cover the cost when I explained to them that St. ****'s is not in my health insurence coverage. I don't know how many times this was explained to Medicredit with no resolve.

  

  Business Response

  Date: 07/12/2024

  We are in receipt of the complaint filed by ********************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on July 2, 2024 by our client, ******************. We have reached out to our client with the consumers concern regarding their account. ****************** will have a customer service representative reach out to the consumer and discuss their concerns. If the consumer needs further assistance please have them contact our office directly. Thank you