Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company several times to be provided an itemized list of this debt they say that I am to pay. They continue to harass me by phone instead of sending what I need. Please advise as this is a violation

  

  Business Response

  Date: 10/09/2023

  We are in receipt of the complaint filed by *******
  ****** and have thoroughly reviewed this matter. We apologize for any
  confusion or inconvenience experienced by the consumer. The account in
  question was placed with our office on July 29, 2023 by our client, CJW Medical
  Center. Based on our review of the account, on August 24, 2023, the consumer requested
  a validation letter. On August 25, 2023 a validation letter was sent to the
  address provided by our client. However, on October 2, 2023, NPAS Solutions,
  LLC received correspondence from the postal service indicating they were unable
  to forward the notice sent to the consumer. NPAS Solutions, LLC reached out to
  our client, *** ******* ****** and upon their review, the address on file was
  updated on April 13, 2023 by the ****** ****** ****** ******* due to an NCOA (National
  Change of Address) card on file with them. Based on the complainant’s address
  provided within this BBB, we have updated the address to ** *** ***** *********** ** *****. We have also requested a new debt validation be sent to the consumer.
  If
  the consumer needs further assistance please have them contact NPAS
  Solutions, LLC directly. Thank you

  Customer Answer

  Date: 10/12/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  The company stated they are sending a debt validation letter, during this time communication is suppose to cease but they are continuing to call me. Please see attachment. During this validation all forms of communication are to be halted and they have already failed to do so. 

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 10/13/2023

  We are in receipt of the response filed by ******* ******
  and have thoroughly reviewed this matter. We apologize for any confusion
  or inconvenience experienced by the consumer. Based on our review, the validation
  letter was sent to the consumer on October 9, 2023. To address the consumers concern,
  we will apply a cease and desist on the account and stop phone calls to allow the consumer
  the opportunity to receive and review the validation sent out. If upon receiving
  the validation the consumer would like this cease contact to be removed please
  contact NPAS Solutions, LLC directly. Thank you

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter had service done at St. Francis two years ago. Since then, after receiving in writing and by phone, this service was covered under ******* ***** ***** under my account; the service was transferred to a bill collector. I informed the bill collector that the company should reach out to GPS since I was told by customer service of GPS to present the bill to them on behalf of my daughter. I have tried to contact this company by phone. The listed email only works for collecting payments. I am not sure why the only email is one accepting payments. This company is not to contact my daughter. Written notice is sent to the address listed on the bill. She was 19 yoa at the time. My problem is there is no email communication, and there is no way to know if the company received the written correspondence sent out four months prior. This company needs to seek payment from GPS and remove any outstanding balances from her account.

  

  Business Response

  Date: 08/31/2023

  We are in receipt of the complaint filed by ******* ****** and have thoroughly reviewed this matter. We apologize for any
  confusion or inconvenience experienced by the complainant. The account in
  question was placed with our office on August 12, 2023 by our client, ** ******* ********. Due to the complainant requesting no further contact be made,
  NPAS Solutions, LLC, has placed a cease and desist and no further contact will be
  made. If the complainant wishes to retract the cease and desist our office will
  be able
  to better research and respond to the complaint. If the complainant needs
  further assistance please have them contact NPAS Solutions, LLC directly. Thank
  you

  Customer Answer

  Date: 09/02/2023

  Complaint: ********
   
  
  I am rejecting this response because: I stated in a letter response and email response that the company should only reach out by email or mail response. The company should reach out and seek payment from ******* ***** *****. Since, ***** did not have medical insurance to cover the services rendered outside of family planning. And *** ******* knew this because GPS covered all services under family planning. She should have been placed in a category of indigent low-income/uninsured/underinsured. Hence, why *** stated to have ********** resubmit the bill. The bill was not resubmitted. It was transferred to collections; which is troublesome.  Again as I have stated several times- NPAS should reach out only by email or mail which the company has our home address. NPAS should ONLY reach out by email or mail only. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  Colette Aulder

  Customer Answer

  Date: 09/05/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: NPAS is corresponding under the cease and desist now! The company's response regurgitates what I stated, ie: ********** knew what insurance my daughter had and still scheduled other services knowing my daughter's insurance only covered specific services. Cease and desist has no merit on settling the debt and removing this bad debit. My daughter is categorized under underinsured/indigent. The bill is in collections and it should have been rectified when I advise the company of what *** stated.   
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is to request due diligence regarding continued harassment of a debt collector for a medical bill that was confirmed paid on multiple occasions - 01/15/2022. These debts were paid on 01/15/2022 and I have spoken to confirm payment with NPAS Solutions on 05/16/2002, 09/18/2022, 10/25/2022, and on 11/02/2022. At which time, I also emailed documentation substantiating payment. Yet the debt collector has continued to send notices on 05/06/2022, 10/14/2022, 2/24/2023 being the most recent.
  
  I have also re-confirmed with my healthcare provider *** on 11/2/2022-11/5/2022 via ********* secure message center with confirmation payment was sent to ***** ****** ******** ******* ****** on January 15th 2022 and they advised they would reach out to NPAS Solutions when I spoke with them 11/4/2022 also to provide them with documentation.

  

  Business Response

  Date: 03/03/2023

  We are in receipt of the complaint
  filed by ********* ******** and have thoroughly reviewed this matter. We
  apologize for any confusion or inconvenience experienced by the consumer. The
  account in question was placed with our office on October 1, 2022, by our
  client, ***** ****** ******** ******* ******. We are currently working
  diligently with our client to research the consumers concern. We are requesting
  additional time to fully research this matter to reach an acceptable
  resolution. Thank you.

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was in Nashville on vacation and my blood pressure dropped so I fainted and broke my ankle. Went to the emergency room at ********** ******* ******. We paid our bill in full. We received this letter saying we owed more money. When my wife contacted *** they said that we should dispute the bill because our bill had been paid in full. We sent a letter disputing the bill and now they continue to call and send letters. They harass us daily with phone calls.

  

  Business Response

  Date: 01/04/2023

  NPAS Solutions has received the complaint filed by **** ****** and has
  conducted a through investigation. We apologize for any confusion or
  inconvenience experienced by the consumer. Account number ending in –**** was
  placed with our office on 09/04/2022 by our client, ********** ******* ******.  On 0 9/16/2022, a notice was mailed to the address provided by
  the consumer to our client at the time of service. NPAS Solutions has reviewed
  the consumer’s complaint with our client, ********** ******* ******, and their
  notes show that a portion of the balance was paid by the consumer. However, the
  remainder of the balance is due to the patient’s deductible. In order to
  further review the complaint, we ask that the consumer please provide a copy of
  an explanation of benefits or proof of payment. Per the request of the consumer
  in this complaint, NPAS Solutions has applied a cease and desist to the account
  and the consumer should not receive further contact regarding this account.  If the consumer needs further assistance, please
  have them contact NPAS Solutions directly. Thank you.