Complaints
Customer Complaints Summary
- 25 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from NPAS Solutions saying I ************************ $870.00. I have called the hospital and I have a $0 balance. Also back in Jan. 2024 I received a bill from ********* saying I owed money to ******************** and ************** same acct. number so I took care of that bill with ********* paying off both hospitals. And now I get another bill from NPAS saying I owe money it already been paid. I see other people have been going throught this as well. Thank you
Business Response
Date: 06/19/2024
We are in receipt of the complaint filed by ********************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on April 30, 2024 by our client, HCA ****************************. After reviewing this complaint with our client,they have asked us to close the account from our office and send it back to their offices for the best interest of the consumer. If the consumer needs further assistance please have them contact HCA **************************** directly. Thank youInitial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received 2 calls from NPA solutions which I did not answer. They stated that they are calling as a debt collector on Behalf of ***************************. I have called this hospital twice and they have stated that they have no account in my name. I have never even been to the city where this hospital is located. In the voicemail they have left, they do not even mention me by name. I would like my phone number to be taken off their call logs. Thank you for your help.Business Response
Date: 06/05/2024
We are in receipt of the complaint filed by ********************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions has reviewed the complainants concern and determined that the complainant is not the intended recipient of these calls. We have removed this phone number from our system on June 5, 2024.If the complainant needs further assistance please have them contact NPAS Solutions directly. Thank youInitial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Veteran and received services at a ************************************* back in 2023. I called the facility and they show no balance on my account because they were paid through the ************************ However, somehow this NPAS company (probably through the hacking of systems) retrieved my information and is now trying to collect on a debt that does not exist and has been calling me daily harassing me to pay. This also does not show up on my credit report, thankfully as of now but would like this resolved to prevent further potential damage to my accounts. Thank youBusiness Response
Date: 05/02/2024
We are in receipt of the complaint filed by ******************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions made several calls to the phone number listed on this complaint. However, ******************************* is not the intended recipient of these calls. We have removed this phone number from our system. Thank youInitial Complaint
Date:04/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke with a ****************** about my "balance" and she informed me this company has just aquired the account at the end of March 2024. The account: ********* was originally with MediCredit and was paid IN FULL. I was offered to pay off at a discounted rate to MediCredit and they allowed me to split the payment (one in January and one in February). I made a $400 payment in January and a $394.49 payment in February which would have satisfied the payment arrangement made with them. This is the second time I have paid this balance as I am now divorced and had no proof we originally paid this debt when we were together after my surgery. I do not like having debts and make sure balances are satisfied when needed, but I will not be paying it a third time. I was asked to provide proof of payment to MediCredit via email. I emailed in the requested documents on April 5, 2024, and this company STILL continues to call and leave voicemails requesting payment. Again, I will NOT be paying this bill for a third time and have provided proof that said balance has been paid. This matter needs to be resolved or I will be speaking with my attorney, especially if my credit becomes effected due to negligence of paid funds. This surgery was two year ago now. Funds have now been satisfied TWICE.Business Response
Date: 04/30/2024
We are in receipt of the complaint filed by *********************** (********) and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on March 30, 2024 by our client, **************** of *******. We have reached out to our client who is conducting research to find out what happened with the consumers payment. Once a thorough review is completed a member of management would reach out to the consumer directly. Thank youInitial Complaint
Date:04/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling me daily since at least January regarding a bill from St. ******* hospital. I have no idea what this bill is for, so when I answered I gave my name and social. I was told my name was not on the account and they could not talk to me. The account was able to be found with my last name and social, but under my fathers name. I was then told I could not be spoken to regarding the account attached to my information. They are calling me with no information for an account in my fathers name.Business Response
Date: 04/19/2024
We are in receipt of the response filed by ******************* and we have thoroughly reviewed this matter. First and foremost, we would like to apologize the consumers experience was not elevated to meet our ************ and values. We strive to provide excellent customer service to all consumers. Although, the consumer feels this was not achieved, we appreciate the concern being brought to our attention so we can review and if needed provide reeducation to **************** provided to all. The account in question was placed with our office on 12/31/2023 by our client, Saint *******. In reviewing the call that took place on April 18, 2024, the complainant requested to cease phone calls. We have applied a cease phone call notification on the account. If the complainant wishes to retract the cease calls request, our offices will be able to better assist.At this time would the complainant like the previously mentioned cease of calls to stay in place? If the consumer needs further assistance please have them contact NPAS Solutions directly. Thank you.Customer Answer
Date: 04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. Please keep the cease call request, and ensure this will not be reported to credit as it is not mt account. Thank you.
Sincerely,
*******************Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been contacted by NPAS Solutions claiming to represent **************************************. However, I don't have any outstanding accounts in collections, nor have I ever visited ************************************** or owed money to any medical provider. Upon contacting **************************************, they confirmed they have no association with this collection agency. It appears that NPAS Solutions is a fraudulent company.Business Response
Date: 03/01/2024
We are in receipt of the complaint filed by ************************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. NPAS Solutions placed a call to the phone number listed on this complaint. However, ************************************* is not the intended recipient. We have removed this phone number from our system and the complainant would no longer be contacted. Thank you.Initial Complaint
Date:02/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter by NPAS Solutions stating I owed $2236.32 after receiving services at ********************************** under account *********. This false debt was already disputed with MediCredit who failed to review the evidence I was told to send on June 26th 2023 via email with an attached explanation of benefits showing my member share with ******** as $0. I then did my due diligence in following up numerous times via telephone to confirm it was being reviewed (confirmed received & being reviewed by agent) after I continued to receive letters demanding the amount. It seems it never was and the same amount of $2236.32 was passed over to NPAS Solutions who appears to be either the same or a sister company. Therefore I would like to submit my evidence formally here and in the attached files to show that the $2236.32 is exactly the amount of "disallowed charges (contract discount)" by my health insurance plan and I am essentially being illegally balanced billed as per CMS for an in-network and in-contract service that this hospital has with my healthcare plan whom has already paid out in full in the amount of $765 on 1/18/2023. Please see the highlighted amount on page 7 of the attached EOB, as well as pages 4 & 8 for more clarity. I have also attached evidence of the attached EOB evidence sent via email to medicredit on June 26th 2023.Business Response
Date: 02/26/2024
We are in receipt of the complaint filed by ******************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 14, 2023 by our client, **********************************. We are currently working diligently with our client, to resolve the consumers concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. Thank you.Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Weekly calls to my cell phone. They say they are calling on behalf of Doctor's ******************** ** whom I have never seen nor heard of. They need to stop calling me and find the person who owes the debt. Please be assured it isn't me. I don't know how they got my cell phone number. I always use my landline phone number when filling out any kind of forms. Other than filing a complaint against them, I don't know how to get it through their heads they are calling the wrong person. I have left my landline phone number with them.Business Response
Date: 02/12/2024
We are in receipt of the complaint filed by *********************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions has removed the phone number ending in 3528 which will prevent any further calls. Again, we want to apology for the inconvenience. If the consumer needs assistance please have them contact NPAS, Solutions. directly. Thank you.Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not owe any money to a medical provider and I would like to stop receiving calls.Business Response
Date: 02/01/2024
We are in receipt of the complaint filed by ******* **** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. NPAS Solutions placed a call to the phone number listed on this complaint. However, ******* **** is not the intended recipient. We have removed this phone number from our system and the complainant would no longer be contacted. Thank youInitial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received calls from NPAS SOLUTIONS. I don't have any accounts in collections or owe money to a medical provider. This company is a fraudulent companyBusiness Response
Date: 12/12/2023
We are in receipt of the complaint filed by ****** ***** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. NPAS Solutions placed a call to the phone number listed on this complaint. However, ****** ***** is not the intended recipient. We have removed this phone number from our system and the complainant would no longer be contacted. Thank you.Business Response
Date: 12/12/2023
We are in receipt of the complaint filed by ****** ***** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. NPAS Solutions placed a call to the phone number listed on this complaint. However, ****** ***** is not the intended recipient. We have removed this phone number from our system and the complainant would no longer be contacted. Thank you.
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