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Business Profile

Garbage Removal

D C S Waste Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 24th I canceled service with DCS. They only picked up one time and it definitely was not the day it was supposed to be. I contacted the office numerous times. Was told no refund until they picked up the trash can. Well, they did that in March. They have their trash can, still no refund. I have asked for the owner, a supervisor, an email to the finance department... NOTHING but excuses!

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trash was paid 3 months in advance for ****Feb-March 2024 service - Only had one pick up in ******* -was lied to multiple times as to why trash was not being picked up - ***************** with them on 01/17 and to date have not rec'd anything but lies when it comes to my refund.

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The service that the company offered was only met 50% of the time. The subdividing had to call because the trash was not pick-up on the day we were assigned during the week and sometime not until the next week. They never has us credit for weeks missed on the bills. The truck were also losing fluid and damaging the street. I called and canceled the service on January 12, 2024 and have followed-up 5 times requesting my refund. They did not pick-up the trash any during the 2024 year so the subdivision cancel the contract with them. I am just looking to get my money back and let others know that they are not reliable on meeting their requirements. When I call about my refund they keep telling me that someone is working on it. I find that hard to believe and I have data and who I talked to each time.

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trash pickup for 1-1-24 thru 3-1-24. Cancelled service 1-12-24 and requested refund for balance of the remaining 11 weeks because they hadn't picked up for 2 weeks straight and they were unreliable for several weeks before. Have called them at least three times since 1-12-24 and still have not received the refund.

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are not picking up my trash. They missed 2/12 weeks in FEB and missed three weeks in January of this year.

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay quarterly for weekly trash pickup on Fridays. In the past three months, there was one period in January of three weeks where there was no pickup at all and almost weekly DCS does not come on our agreed scheduled day. That creates a problem because I can't leave out my trash so they can pick up whenever they feel like it.

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled service with this company before my contract was up. They offered to refund me the total amount but have yet to send the check. It has been since 1/2/24 and still no check.

    Customer Answer

    Date: 04/05/2024

    I have called and spoken to ***** and told her I will not return the trash can until I received my refund. 

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning in Dec 2023 DCS was no longer providing the service we had paid for. In January 2024 they debited $60 for future service. We stopped service after January. We have attempted to get refunded but the company refuses. We were paying for weekly trash pickup. In 8 weeks time our trash was picked up 3 times.

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have used their services for years.  We have had issues with them off and on but they would usually come and pick it up. I pay quarterly and they sent me a bill that was due Jan. 9, 2024. I paid it on 12.30.23 for $55.50 for January * March 2024. On January 8, I called ***** and cancelled our service and requested a full refund. Our services was so bad from Thanksgiving on. I have called *****, ******* every Monday since then. I asked her who the owner of the business was and she said *****************. She said we can't reach him. We did not get any service in December. They have $55.50 of my money for services that I did not receive for January * March of 2024. I would like a refund.

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failed to pickup trash on 2-12-2024. Showed up on 2-15-2024 and picked up trash but failed to get recycling. Failed to get trash or recycling the week of 2-5 thru 2-9 or the previos week of 1-29 thru 2-2. Also a no show for trash or recycling 1-22 thru 2-26. We did have ice on 1-22 but it melted rather quickly and the rest of the week was warm and still failed pickups. I think was another week in January when the didn't show but I dont have it on my camera system. We have subdivision ******** and all my neighbors using DSC can confirm my complaint.

D C S Waste Systems, Inc. is NOT a BBB Accredited Business.

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