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Business Profile

Garbage Removal

D C S Waste Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our trash was supposed to be picked up last Thursday, 4/27. We called late Thursday afternoon to inquiry if it was going to be picked up and were told it would be picked up that day. It is now Tuesday 5/2 and it still has not been picked up. I think we should not have to pay for 1 week of service. In general this company is not reliable. There have other instances in the past that this has happened.

    Business Response

    Date: 05/18/2023

    After reviewing the calls and notes for the day of April 27, 2023, we found we received no call from ********. We did, however, find that ****** ***** called our office on 4/27/23 and he was instructed by our office staff to leave the trash out and we would come by to retrieve it.  We were running on a delayed schedule due to our employees' absences due to the flu. We have been serving this community since 2008 and while we regret the delay, the employees' illnesses are beyond our control.

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DCS employees dropped my trash cart off the back of their truck and broke the wheel off. When I called to ask them to fix it I was told that they are not responsible for personal trash carts but for $25 they can deliver one of theirs for $4 rental each month.

    Business Response

    Date: 02/21/2023

    DCS Waste Systems, Inc. allows customers two options:

    1) Utilize their own garbage cart without paying a rental fee.

    2) Rent a DCS trash cart for a rental fee which we will repair or replace if necessary.

    Trash carts available on the market come in a wide variety of designs and price ranges which hold different volumes and weight loads.

    Our philosophy is that if a customer decides to utilize their own cart we do not repair or replace that cart due to the fact we do not know the exact design, age and

    condition of the customer owned trash cart.

    DCS knows the quality of the  commercial grade product that we rent to our customers and we maintain stock on replacement components for our company owned

    equipment. We are confident that the trash carts we rent are high quality because they come with an extended warranty.

    Customer Answer

    Date: 02/22/2023

    ********** ********
    I am rejecting this response because:

    my trash can was from Midwest Waste and was in great shape until your employee dropped it on the side of the wheel when dumping the trash.  My wife and I both seen him do this. Instead of sending someone out to see what happened, the lady on the phone decided to be rude and not want to listen to what I was saying. Your employee broke the wheel on my trash cart by letting it drop on the side of the wheel. There was absolutely nothing wrong with the can before your employee dropped it.



    ********** ****** **********

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 4th time DCS Trash Service has not picked up our trash. Try calling them to get credit for not picking up our trash. They refuse to give one. They give accuses that they have drivers call in and their trucks are in the shop each time. Unexepectable.

    Business Response

    Date: 08/02/2022

    DCS Waste Systems, Inc. like all haulers has struggled during the COVID pandemic with finding enough drivers to cover the routes. We acknowledge that we have been late on occasion but we have continued to provide service a few days late when necessary in order to service our customers. The flash flooding in St. Louis greatly impacted our business last week. There was a century-old rainfall record broken in St. Louis with showers and storms and it made routing throughout the St. Louis area very difficult. 

  • Initial Complaint

    Date:07/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DCS waste company does not pick up trash on day assigned. It sometimes is more than 3-5 day late. Our max days late is 6. They do not communicate if they are running behind. Therefore our neighborhood trash sits out on the street for days smelling up our neighborhood and attracting animals. It's disgusting. When you call their excuse is ONE guy took a vacation day. I kid you not. One employee. They offer no compensation or credit or offer a resolution.

    Business Response

    Date: 08/02/2022

    DCS Waste Systems, Inc. like all haulers has struggled during the COVID pandemic with finding enough drivers to cover the routes. We acknowledge that we have been late on occasion but we have continued to provide service a few days late when necessary in order to service our customers. The flash flooding in St. Louis greatly impacted our business last week. There was a century-old rainfall record broken in St. Louis with showers and storms and it made routing throughout the St. Louis area very difficult. 

     

D C S Waste Systems, Inc. is NOT a BBB Accredited Business.

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