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Business Profile

Garbage Removal

D C S Waste Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am complaining about the lack of regular service from this company. On December 30, DCS picked up our trash 2 days late. Our contracted pickup day is Wednesday, except for some holidays.Since December 30, it has been 45 days and during that time there has been only 2 more pickups in my neighborhood. That means our trash is left on the side of the street, waiting for pickup indefinitely. We have never been called by this company to explain why they have delayed this service or when it will be resumed. I have personally called the company many times during these 45 days, and have been given many excuses and always told to just leave it out by the street and we will get to it. I have no way of knowing how many other customers have been affected, but there are three customers on my street alone who have. I feel that I have been patient enough by waiting more than 6 weeks for DCS to resolve any issues that have caused our lack of contracted service. My last payment for once a week service was $66 for ********March.

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid quarterly bill through bill pay service in early January. Bill covers Jan-mar. Second week of Jan called to cancel service, request refund since only one pickup was handled for the quarter, and have rented cart picked up. Was told, refund would be handled the end of the month and could not tell us when cart would be picked up since thats hired out. Cart was finally picked up 2/11, refund has not been received. Expect credit of at least $65.00

  • Initial Complaint

    Date:02/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved here in May 2023. We were told that this was the company to use for our community, but each home owner contracts with them. The service has gone down--they are not picking up on scheduled days. They started putting recycling into the trash despite the fact that we pay two different fees. We have called the company about that these issues and others and got all kinds of excuses. We decided to cancel in January (on the 10th). My husband was told that in two weeks, the bins would be picked up. They are still sitting in our driveway. I called again last Thursday. I was told a third party to pick those up. We were also told that by the end of January that we would get a prorated check as a refund. Have never received it.

  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trash has not been picked up for the pat 3 times on a weekly cycle . When people we know have called to say we need the trash picked up they are told. Our guys are tired . WTH does that mean. Im tired and I go to work they owe us the money that would be broken down to weekly pick ***

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have issues with them collection the trash. We pay every three months, $60, we paid it last month and they haven&#**;t picked up our trash or the neighbor&#**;s trash.

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DCS ************* not being performed. Has been 3 weeks since last trash pick up. Last completed quarterly payment made January 12, 2024 in the amount of $60.00. DCS refuse to answer the phone or perform the job of removing trash as they were paid to do.

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay every three months for once a week trash service, my trash has been picked up once in the last five weeks. The neighbor who has the same company same service day has called and is always assured they are coming. Today at 6:00 pm they have missed another week.I have three weeks of garbage sitting at the end of my driveway that I have to constantly chase down the street because of the high winds.

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has not picked up my trash in ********************************************************************* on top of my other can, but I pick up trash from my front yard daily due to my neighbors trash and my trash being picked through by animals. This has become hazardous with no end in site.

  • Initial Complaint

    Date:01/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past 4-5 months this trash company has not been picking up every month like they're supposed to. Everyone in our neighborhood who uses this trash service has had the same issue and have reached out over and over without any resolution. They will pick up 2 weeks late constantly. We are all paying for a service we are not receiving without warning or refund. One or two times is one thing but has been a reoccurring issue for months.

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our street has a contract with this company This is the worse service ever and has got progressively worse. There is always a reason they do not answer the phone. We pay for a service and we do not get it. They choose what they will pick up and what they wont pick up. I have caught them going through our trash. I think its because we are a lonely street. They are not meeting our standards at all. Our yard waste has been sitting there for over a week. We have 5 trash cans right now in our yard sitting and its really ridiculous that this continues to happen.  I have called repeatedly and nothing has been resolved. We still have the same issues with out trash not being picked up. 

    Business Response

    Date: 07/21/2023

    DCS Waste Systems office is open daily Monday through Friday 7:30 a.m. to 4:30 p.m. daily. We provide personal service to our customers during those hours. Our contract on this street is to pick up 95 gallons of every day household trash per home. If our employees see that there is construction materials or other items that are not legal to go to the landfill they have the authority to remove these items before loading. Every service industry in today's corporate world has its own set of demands and challenges. In the current economy where there are challenging circumstances such as labor shortages and supply chain issues we have continued to work diligently to deliver all services.

    Customer Answer

    Date: 07/24/2023

    Complaint: ********

    I am rejecting this response because:

    We are within our limits on what we have. They just don’t come when they are supposed to. Just a few weeks ago, we had yard waste, recycling and normal trash out all sitting out. You don’t even bother to call anymore because when you do, there’s always a reason why they don’t come you. Yes, there are labor shortages, but when you see all neighboring streets who have different trash haulers manage to have their items picked up in a timely manner, then you realize there is a problem. Problems have been going on for years, but has escalated in the past year, 

    We are paying for a service that we aren’t getting. They are not upholding their end of the contract.


    Sincerely,
    ****** *******

D C S Waste Systems, Inc. is NOT a BBB Accredited Business.

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