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Business Profile

Medical Uniforms

Scrubs & Beyond LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Uniforms.

This business has 1 alert

Complaints

This profile includes complaints for Scrubs & Beyond LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scrubs & Beyond LLC has 62 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on May 19, 2023. Fast forward five weeks I still havent received my order. I called **************** (CS) and they informed they would fulfill and I will have my order in two days. Wednesday came along nothing. Called CS again and the new agent informed me that the order has missing items and they can not cancel order to give it a week. Gave it a week called and canceled my order asking for a refund. According to CS they do not charge my card or gift card until the shipment has been fulfilled since it hasnt my funds should be there and they could not give me a discount for inconvenience because the online store and retail stores are separate entities. Which I could NOT understand that if its the same company. So, the supervisor offered a discount only redeemable online I stated why would I want to that if I desperately need uniforms snd they havent been able to fulfill my first order. Crickets. Two days later went to store they had my scrubs available went to pay and NO FUNDS available. Called CS again they said give them ***** which was on Tuesday 6/13. Checked today 6/20 funds again are unavailable in my gift card. I am tired of the run around this company needs to be investigated on their consumer practices and false advertisement. This unfair for the nurses attempting to work who needs their scrubs because they just had their car broken into and all scrubs stolen. Dont need more drama I need a resolution and my money back.

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a scrub top order #P1112710356 with confirmed shipping on 3/21/2023.Received the top but shipped back for a return 4/5/2023.As of today 6/14/2023, I have yet to receive my money back. Even after 6 phone calls to customer service, 3 if which, with supervisors, all promising my return within 3 days.

    • Initial Complaint

      Date:06/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 06/01/23, and on 06/12/23 I had not received my product. I contacted Scrubs and Beyond to check on the status of my order and was told it was sent to my previous address. I recently ordered from this company (02/2023) and received my order at my correct and current address, so I am unsure why they sent this order to the wrong address. *****, the customer service representative I spoke to, informed me that the company could not help me in any way- they would not be resending my order or refunding my money. My only recourse was to hope the package was returned to the post office so it may be rerouted to me. I do not feel this is an adequate resolution to the issue. I have contacted the local post office regarding the incorrect address. The tracking number I have does not match any packages in their system, and they were unable to provide me with information about the package's location. I will not be ordering from this company again.

    • Initial Complaint

      Date:06/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have orders from March and April I still have never received but have paid for. Every time I contact customer service, they give me the same response about their warehouse. Then perhaps they need to do something about the warehouse, or dont take customers money , or sell items that are not fulfilled. Im very patient but this is horrible business practice

    • Initial Complaint

      Date:05/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order #P1112839986 placed 5/12/23 for $125.24 has literally been pending and stuck in limbo for over 2 weeks. I have placed another order in the interim with total success. This order has just no budged with any shipping beginning or any change since it was placed on 5/12/23. I received ONE item of the 5 total items so I have been charged for this order. I have received NO responses back (out of my FIVE attempts to contact customer service via their messaging system on their website & via their CHAT function) except for ONE response to tell me that the order was delivered because I received ONE of the five items in my order.

    • Initial Complaint

      Date:04/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order March 1st. I was charged $200.92 the day I placed my order. My order did not ship for almost a month due to items out of stock. I told them to ship whats available and the rest could be shipped later when available. I ended up having 2 packages. When the first package shipped they charged me $163. I didnt know i would be getting charged again when I already paid them, so I called and customer service told me that when I placed the order a hold was placed on the money and when I receive my full order then the original $200.92 would be given back to me. A couple more weeks went by after receiving my first package and my second (final) package shipped and another $39 was taken from my bank account. I have yet to receive my $200.92 that was put on hold. I have called them and emailed them a bunch of times asking them about my money and all they said was that the hold was lifted and that I shouldve gotten my money back. I did not get my money back, so I was double charged and paid over $400 for a $200 order. I am extremely disappointed and I will NEVER order from them again.

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase. I got an email notification that it was delivered on 3/27/23. It was no where to be found, after thoroughly searching my mailbox and my porch numerous times. I have sent them 3 messages and no one is answering my messages at all. This is not acceptable. They need to answer me and send me a replacement for my order. I need these items for work!!

      Business Response

      Date: 03/30/2023

      Left message for customer

      Hello *******,

      I have received your BBB complaint and reviewed your order.  I did find your emails that you sent in and you should have received responses from those emails but the agents did not close out the emails the correct way and that caused them not to get sent out.  I apologize for the inconvenience this has caused.

      I have placed a replacement order, order number OD3325016, I have requested this to shipped on 2-day express shipping.  With this being an internal order, you will not be able see this order on the website and I will send you the tracking information once I receive it from my warehouse.

      Please let me know if you have any questions.

      Thank you,

      ***************************
      E-Commerce Manager,Scrubs & Beyond 

      Customer Answer

      Date: 04/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 9th of 2023 a preauthorization of $75.06 was placed on my card without my authorization. I did not purchase anything from them nor do I want to purchase anything from them. Their customer support was terrible and I had a whole situation with them regarding the return of an article of clothing (which is a whole other situation). I shouldn’t be charged for anything.

      Business Response

      Date: 03/27/2023

      Tell us whHello *** ****,

      I am reaching out to your BBB complaint about a
      preauthorization of $75.06 on 3/9/23. 

      I was looking into your order *********** from 1/18/23 and found
      that that order was shipped back in January but due to a system error we did
      not receive notification from our warehouse that your item was shipped.  When this was corrected and fixed in our
      warehouse system on 3/9/23 that is when we invoiced you for your item on this
      order.  That is why you saw a charge of
      75.06 on 3/9/23 it is from this 1/18/23 order, if you would check your bank
      statement you will see no charges from January when this was shipped. 

      If you do see a charge from January, please send me a copy
      of that charge and I will have this charge removed.

      Please let me know if you have any questions.

      Thank you,

      ****** *******
      ********** ********
      Scrubs & Beyond y here...

    • Initial Complaint

      Date:03/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on March 1st from Scrubs and Beyond a total of $132.64. It is now 9 days after ordering. The confirmation says they ship in 4-6 days. I have called to ask if they have an update and they are unable to give him one. I called to cancel the order. They refuse to cancel the order. Because they have not accepted or denied funds it has not frozen my ****** account and i run an online business myself. Order number- ***********

      Business Response

      Date: 03/27/2023

      Hello ********

      I am reaching out to your regarding your BBB complaint, your
      order was cancelled as requested on 3/10/23.  I have also verified that the preauthorization has been voided in
      ******.

      I wanted to let you know that normally our orders do ship
      with the 4-6 days that you noted in your complaint but unfortunately 1 of your
      items was out of stock at the warehouse and we were unable to fill your order
      and that was the delay on your order.  We
      were waiting for more inventory to arrive at the warehouse to fill the last
      item on your order.  I apologize for the
      troubles this caused, as this normally does not cause issues that it caused your
      account.

      Please let me know if you have any questions.

      Thank you,

      ****** *******
      ********** *******,
      Scrubs & Beyond

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/13/22 purchased a set of scrubs from them, returned the top (wrong size). order#P1112490684 had to pay shipping and handing for return (****). should receive a refund of $9.83. have not received the refund yet.I sent a email as to inquire. they sent a copy of the invoice after what should have been the refund. I started calling on 12/31/22 to tell them I have not received refund. Was told they could not put it back on card that I purchased it with. (pre-paid debit) they asked me for another card number, I gave them one. on 01/07/23 called to say still no refund, was told the portal would not accept. now mind you they never call to tell me this. So they will try again. 01/18/23 called again talked to a manager (********) she said we have not heard from our acccounting ***** I ask why are we trying the same thing and expecting different results. So I gave her another card #.01/24/23 called again she said she would call me back. NO CALL I called 01/31/23. she said she would check and call me back again. 02/03/23 called again, no result.last call 02/08/23. she offered me a gift card for their business if I was going to purchase something else. I told her NO. today is 0216/23. No refund no phone no communication at all. I just want my money back it should not take this long.

      Customer Answer

      Date: 03/13/2023

      I received a email from them on March 7, 2023 which said my refund has been processed .  I sincerely think it is because you wee trying to contact them.  I checked my bank account and it is in there.


         Thank you for your help in this matter

    Scrubs & Beyond LLC is NOT a BBB Accredited Business.

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