Business Profile

Newspaper

St Louis Post-Dispatch

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for St Louis Post-Dispatch's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not received my post-dispatch paper consistently for 6-7 months. I have spoken to the Post-Dispatch who states they take the paper every night to a distributing center. I spoke to ********** and they state they deliver the paper every day but I have not received my newspaper and when I do receive something I get 3-4 newspapers at once so I am days behind on the news. I feel I am getting the run around and everyone is pointing fingers at each other but they will not reimburse me for the papers I have not gotten.
Business Response
Date: 05/21/2024
Our response is attached
Initial Complaint
Date:04/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accepted a Sunday paper delivery special from a telemarketer and I accepted the offer. I have only received one Sunday paper and they want you to pay for it before you get it. I would like a refund of $16.92.
Business Response
Date: 05/02/2024
Our response is attached.
Initial Complaint
Date:04/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past 2-3 months I have not received my newspaper. I call the Post Dispatch every week and it seems like I speak to the same person who says someone will call me back but I never hear back. I would like my newspaper delivered.
Business Response
Date: 04/04/2024
Our response is attached..
Customer Answer
Date: 07/01/2024
My paper is still not being delivered on time again and I would like my paper delivered. I have paid twice.
Business Response
Date: 07/10/2024
Our response is attached
Initial Complaint
Date:03/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The news paper has not been delivered or delivered late for the past week.Calls made on week end not answered When able to reach some one they are hard to understand and sound as if saying "deliver tomorrow " ??? (which was done one time)
Business Response
Date: 04/04/2024
Our response is attached.
Customer Answer
Date: 04/05/2024
Complaint: 21472547

I am rejecting this response because: In the 3rd week of March (the MAIN Dates of Problems) After not getting any paper OR very late delivery, on March 24th we got 2 sunday papers( at different times) and the papers for the PAST WEEK (March 18 thru March 23) in ONE LARGE BAG. WE DO NOT GET THE ***** TO READ NEWS A WEEK OLD
At this time( 9 am) I am waiting for paper for April 5th to be delivered.
Since the complaint,we have gotten MOST papers (although late)

If forced to report a missing paper on a week end, we get people who have problems understanding or speaking so we can understand.

Sincerely,

*************************
Initial Complaint
Date:03/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discovered a charge on my bank account for a subscription to St. Louis Post Dispatch in January. I did not give my debit card information to St. Louis Post Dispatch for a subscription at that time or ever. I attempted to cancel the subscription & request a refund at that time, but I noticed another charge in February, at which time I called to cancel the subscription & request a refund again. Today I received another charge on my card. In total, St. Louis Post Dispatch has charged me 2 times in 2023 for $10.97 each & 3 times in 2024 for $21.93 each. I did not authorize these *********** do not want a subscription to their online paper. Reaching customer service by phone is next to impossible & the website is similarly difficult to use. I believe these charges are fraudulent & I want a refund of the payments they've taken.
Business Response
Date: 03/15/2024

Our response is attached with a copy of her refund receipts.
Initial Complaint
Date:03/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My subscription to the St Louis Post Dispatch Digital Edition was up for renewal on March 3 2024. I called the post dispatch on or about February 29, 2024 to indicate I did not want my subscription renewed. I was told that I had already been charged for the month of March as they automatically take money from your credit card 10 to 14 days before the due date. They took the money from my credit card on 2/23/24. I had never been advised of that advanced billing when I subscribed. I asked that the money that had been taken for my credit card be returned immediately.I was told that it would take 4 to 6 weeks to receive my credit back to my credit card. I asked that it be refunded immediately and was refused. However, they did block my access to the post dispatch digital edition.Any other business would refund your money to your credit card within days. I think it is unfair and a fraudulent business practice to take money from your credit card far in advance of the due date and 4 to 6 weeks to refund it on cancellation. They have the use of my money for 4 to 6 weeks and I'm paying interest on it to my credit card company. Any help you can provide will be appreciated thank you
Business Response
Date: 03/08/2024
Our response and refund receipt are attached
Customer Answer
Date: 03/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:02/22/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to cancel the subscription. I have been on hold for 30 minutes at time and then the line disconnects. I have tried cancelling via their website as suggested but the phone number there, is the same number I have used and get disconnected.
Business Response
Date: 02/23/2024
The St. Louis Post Dispatch values its readers feedback, and we take **************** complaint seriously.
We sincerely apologize for the issues you faced while attempting to call regarding your digital
subscription. Rest assured, weve taken immediate action to stop your account on your expiration date
2/26/24. We have requested a refund of your payment made on 2/16/24. During this time, you still
have access to our digital content. However once the cancellation date is reached, your access will be
terminated.

Your satisfaction is our priority, and we apologize for any inconvenience caused. Should you have any
further concerns or require assistance, please don't hesitate to reach out via phone or email. Our phone
number is ************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7
at *********************
Initial Complaint
Date:02/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
post dispatch charged my credit card $21.93 on 1/6/24 and monthly subscription is $10.97 not $21.93, refund difference $10.96 on my credit card.
Customer Answer
Date: 02/05/2024
account # ********
Business Response
Date: 02/08/2024
Our response is attached.
Customer Answer
Date: 02/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to cancel a subscription which is an auto payment on one of my cards. I have called ************, which when I ask to cancel subscription says it is transferring me and then just disconnects. I have tried calling ************, which is constantly busy with a fast busy tone. I have tried to cancel online using my account number and various other required information but I only get the result that my account is not found. This is ridiculous. I want to cancel as my rate is going up to more than $21 per month, which is more than my NY Times subscription!! I am outraged at how awful the customer service at the St. Louis Post-Dispatch is now.
Business Response
Date: 01/08/2024
Our response is attached

The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ****** complaint seriously. We sincerely apologize for the issues you faced while attempting to call regarding your digital subscription. Rest assured, we’ve taken immediate action to stop your account on your expiration date 1/21/24, ensuring that you will not be charged for any renewal. During this time, you still have access to our digital content. However once the cancellation date is reached, your access will be terminated. Your satisfaction is our priority, and we apologize for any inconvenience caused. Should you have any further concerns or require assistance, please don't hesitate to reach out via phone or email. Our phone number is ************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at ********************.
Customer Answer
Date: 01/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:11/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have subscribed to the STL Post for decades. We have lived where we do now for 14 years, with a few prior delivery problems, but nothing like the past few weeks. They promise a delivery later in the day, the next day, a credit for undelivered papers, a resolution to the problem (unbeknownst to us), a paper a day old delivered by mail, etc. Nothing changes. Nothing gets "fixed". The only thing that goes on is our autopayment of $78/month on our credit card. A couple of days ago, they had the audacity to send us a bill for 6 months prepayment?!?!?! I fear stopping my subscription might mean not getting a paper when they resolve this?!? Any help would be appreciated.
Business Response
Date: 11/22/2023
We have attached our response along with a copy of the **** complaint which we have filed for Ms. ******.
The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ****** complaint seriously.
We are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the
St. Louis Post-Dispatch.
We are sorry that you experienced issues with your mail subscription we can assure you that your
newspaper is being mailed out daily, once we drop your newspaper at the post office delivery is then
transferred to the **** for delivery. We have opened a **** complaint for you this morning. The
service request number is ******** in addition to the postal complaint, we also suggest that you speak
with the postmaster at your local post office, they may be able to assist you further.
If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
********************.

Dear ****** ******,
Thank you for contacting the United States Postal Service® and taking the
time to share your concerns with us.
Your inquiry has been processed and assigned to Service Request
#******** and has been forwarded to the appropriate management team
for research and response.
We invite you to visit our Frequently Asked Questions page
at: *********************** for help with your future mailing and shipping
needs.
Thank you again for bringing this to our attention, and for your patience
while we investigate this matter.
Regards,
****
ref:****************************
Customer Answer
Date: 12/06/2023
We have not received a STL Post in the mail for over a week now. My husband went to the Troy PO this morning to see if they were "sitting" on our papers and not delivering them. He was told that they have NOT RECEIVED any papers for several days now.

We are caught in the middle where someone is obviously not telling the truth. We are paying $78/month through autopay for the paper we do not receive.

PLEASE help us if you can. We are elderly, and the paper is a great source of information and entertainment for us. Thanks in advance.
Customer Answer
Date: 12/08/2023
How ludicrous to say we stopped paying for our subscription. We have been on Autopay for years. We pay $78/month on our Mastercard. We have done nothing to stop this, and the card is good, as we just used it last night for a $450 charge.

Driving into Troy is a 6 mile plus round trip from our house. We are not morning people, and often by the time my 80 year old husband gets there the paper is sold out.

For over 30 years, while my Mother was alive, she gifted me an annual subscription to my hometown's paper, The Hermann Advertiser-Courier. For over 30 years, it arrived weekly in my mailbox I know I could subscribe to the New York Times or Washington Post, and successfully receive it by mail.

WHY CAN'T THE STL POST SUCCESSFULLY MAIL ME A PAPER?!?!??!?!
Business Response
Date: 12/14/2023
Our response is attached
Dear Mrs. ******,
We sincerely apologize for any inconvenience caused due to the payment issue concerning your
mail subscription. We have addressed the matter and resolved the payment hiccup. Your mail
subscription has been successfully restarted and will resume its regular monthly charging cycle.
Your satisfaction is of utmost importance to us, and we want to ensure a seamless experience
with your mail subscription moving forward. Should you encounter any further issues, have
questions, or require assistance with your subscription, please do not hesitate to reach out to
us at ************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us
24/7 at ********************.
If you are not receiving regular mail delivery of your newspaper please reach out to supervisor
Albulena Freitag at the Troy Illinois Post Office. Albulena can be reached at 618-667-6421 or via
email at Albulena.h.freitag@****.gov. She is dedicated to assisting you and will be more than
happy to help resolve any concerns or queries regarding your mail delivery promptly.
We value your patronage and appreciate your understanding throughout this process. Rest
assured, we are committed to providing you with reliable service and a hassle-free experience
with your mail subscription.
Thank you for your continued support and for bringing this matter to our attention. We aim to
deliver exceptional service, and we hope to restore your confidence in our subscription
services.

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This business has 1 alert

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St Louis Post-Dispatch is NOT a BBB Accredited Business.