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Business Profile

Newspaper

St Louis Post-Dispatch

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for St Louis Post-Dispatch's headquarters and its corporate-owned locations. To view all corporate locations, see

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St Louis Post-Dispatch has 4 locations, listed below.

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    Customer Complaints Summary

    • 80 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon retirement of ****************** the Post-Dispatch became the direct deliverer of my print subscription on June 1, 2023; service was provided without disruption until September 24, 2023. After a vacation hold, September *****, I received a paper on September 23, but not since. I contacted customer service *************) every day to report non-delivery. Response by customer service has ranged from "we will notify the carrier," to "we will notify the district manager," to "we will request the district manager to contact you." No response or delivery has occurred.I have to continue to contact customer service to obtain credit; the process usually takes **** minutes. I suspect customer service is a contract, not inhouse, since the representatives opening question is "What publication are you calling about?"My wife and I share the print paper and do not use online editions. I have 2 requests: I want print delivery of the Post-Dispatch. I want prompt resolution when delivery does not occur. FYI my print subscription is paid in full through 10/30/23.

      Business Response

      Date: 10/12/2023

      Our response is attached

      The St. Louis Post Dispatch values its readers feedback, and we take ****************** complaint seriously.
      We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
      the St. Louis Post-Dispatch.

      We appreciate your feedback regarding newspaper delivery issues. We apologize for any inconvenience
      you've experienced. On October 30, 2023, we are changing our ******** distributor to enhance service
      quality. We understand the importance of timely deliveries and expect a significant improvement after
      this transition. Your satisfaction is our priority, and we're committed to ensuring you receive your
      newspaper promptly and reliably. We value your continued support and patience during this transition.

      We have requested a refund for two weeks of missed deliveries. You should see a refund check with 6-8
      weeks.

      If you encounter any further issues, please don't hesitate to reach out, and we'll address them promptly
      or if you have any further questions or need any additional information, please feel free to contact us as
      ************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
      ********************. Thank you for choosing us as your trusted news source.

      Customer Answer

      Date: 10/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for our subscription on 04/7.22 with the understanding we would receive the paper everyday. We have had many days missed and would receive credits per the web-site. As of today we have a credit of 296.43...that information is coming from there web-site. When calling customer service they tell me I owe 1017.00...Which is not on the web-site. You can not reach anyone at that location to help or understand what is going on. Instead you get a call center that is unhelpful and don't care about consumers.

      Business Response

      Date: 09/14/2023

      Our response is attached

      The St. Louis Post Dispatch values its readers’ feedback, and we take *** ***** complaint seriously. We are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the St. Louis Post-Dispatch.   Upon reviewing your account we see that that last payment made was on 4/7/22 for the period of 4/7/22 – 4/4/23.  A new bill was mailed of on 5/18/23 for the dates 5/28/23 – 5/25/24 (Attached) It's important to clarify that the $296.43 displayed online is not a credit but rather the outstanding amount owed. However, I want to inform you that your account has been credited for the missed deliveries until May 28, 2023. This adjustment is to ensure that you receive the service you've paid for without any interruptions. To reinstate your account, please submit the outstanding payment of $296.43 plus an additional $99.75 for the next month of delivery, a total of $396.18 at your earliest convenience. We appreciate your continued business and apologize for any confusion. If you have any further questions or need any additional information, please feel free to contact us as ************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at [email protected].   

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is that I paid for a subscription for the paper for a year, they took my money and I have a serious delivery problem. I have to call 2-3 times a week, they tell me they will take care of the problem and I am getting nothing. *** *********** is atrocious. They have destroyed the Post Dispatch. I have been going through this for the last 5 months.

      I would like to have my papers delivered and then I am done.

      Business Response

      Date: 08/17/2023

      Our response is attached

      The St. Louis Post Dispatch values its readers’ feedback, and we take Mr. Timmin’s complaint seriously.
      We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
      the St. Louis Post-Dispatch.

      We apologize for the inconvenience caused by the missed newspaper deliveries. Your concerns are
      important to us, and we have already notified our manager about this issue. We are taking immediate
      steps to address this by speaking with your carrier. Furthermore, we have initiated a refund request for
      the missed deliveries. Your satisfaction is our priority, and we appreciate your understanding.

      If you have any further questions or need any additional information, please feel free to contact us as
      ************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
      ********************.


    • Initial Complaint

      Date:08/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant solicitation calls from Post Dispatch, starting at 8:45 AM ending at 8:28 PM. 9 calls in the past 5 days.

      Business Response

      Date: 08/03/2023

      Out response is attached

       Dear  Mr. *****,

      We apologize for any inconvenience caused by the recent solicitation calls aimed at restarting your newspaper subscription. The St. Louis Post Dispatch values its readers’ feedback, and we understand your frustration. Please be assured that we take your concerns seriously and assure you that your concerns have been shared with the relevant teams who are actively working to address them. While we aim to cease these calls promptly, please note that it may take up to 30 days for them to completely stop as we update our communication systems. If you encounter any issues beyond the 30-day period, please do not hesitate to reach out to our customer support team. We are here to ensure your experience with our newspaper is seamless and enjoyable. Thank you for bringing this matter to our attention. We look forward to serving you better and providing you with the quality news you deserve. Once again, we apologize for any inconvenience you've experienced.  If you have any further questions or need any additional information, please feel free to contact us as ###-###-#### between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at *********************

    • Initial Complaint

      Date:07/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We subscribed to St Louis Post Dispatch and paid for subscription about 5 weeks ago. We subscribed for Thursday through Sunday delivery. We have only received 2 papers during that period and they were Sunday editions. We have not received any weekly papers. We have called 5-6 times to report and are told it will betaken care of but no deliveries. We do not know what to do. Please help us

      Business Response

      Date: 08/03/2023

      The St. Louis Post Dispatch values its readers’ feedback, and we take Mr. ******’s complaint seriously.
      We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
      the St. Louis Post-Dispatch.

      We apologize for the inconvenience you’ve experienced with your newspaper delivery. We understand
      the inconvenience caused and apologize for the lack of acceptable service. Rest assured, we have
      addressed the issue with the distributor who manages your carrier to ensure future deliveries are
      delivered. Your feedback is valuable, and we appreciate your patience as we are committed to getting
      your delivery corrected. Since you have only received two papers in the past month, we have requested
      a refund of $55.25 for the missed deliveries.

      If you have any further questions or need any additional information, please feel free to contact us as
      ###-###-#### between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
      *********************

    • Initial Complaint

      Date:05/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had old post subscription which let expire due to unreasonable price increase. Got online and signed up for a new subscription for Sunday delivery and digital access. My card was charged and I got an order number. I have called the post 5 times trying to confirm my subscription and they only access my old subscription which is expired. Every time I call I am either told to call a different number (one time) or put on hold and then disconnected (4times). I even gave the rep my number asking to be called if disconnected which they agreed to do but I have not gotten a call.

      Business Response

      Date: 05/25/2023

      The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ****** complaint seriously. We are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the St. Louis Post-Dispatch.
      Upon reviewing her account we see that she currently has an active Sunday Only subscription to the Post-Dispatch. All subscriptions automatically renew unless cancelled by the subscriber, we do not see that she has contacted us and cancelled her subscription. Since she is an active subscriber attempting to start a new subscription online the new subscription be rejected as she is already a current subscriber. The disclaimer on the order page clearly states this (see below):
      She may have entered her credit card information to place the order but, we did not charge her credit card for this purchase. Please give us a call at the number below and we can discuss options for your current subscription.
      If you have any further questions or need any additional information, please feel free to contact us as ###-###-#### between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at ********************.Our response is attached

    • Initial Complaint

      Date:05/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing today to inform you that my subscription to the Post-Dispatch is about to come to an end.
      This is because the delivery of the morning paper is so very, very poor.
      My driveway is 20 feet wide and about 70 feet long and your delivery person can't seem to get the paper in my driveway almost every day.
      Today the paper was in my gutter about 8 feet past my mailbox and I had a very hard time getting it.
      I am 90+ years old and I have mobility problems which make getting the paper difficult at best.
      If the delivery does not get a lot better soon I will cancel my subscription.

      Business Response

      Date: 05/11/2023

      The St. Louis Post Dispatch values its readers’ feedback, and we take Mr. ********’s complaint seriously. We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of the St. Louis Post-Dispatch.
      We apologize for the unsatisfactory delivery experience of the carrier not delivering the newspaper in your driveway. We understand the inconvenience caused and apologize for the lack of acceptable service. Rest assured, we have addressed the issue with the manager of your carrier to ensure future deliveries are delivered in your driveway every day. Your feedback is valuable, and we appreciate your patience as we work on getting your delivery corrected.
      If you have any further questions or need any additional information, please feel free to contact us as ###-###-#### between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at ********************.

    • Initial Complaint

      Date:05/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in Jan, I stopped getting the paper because my carrier was not delivering the paper correctly. In April, I get a letter from the VP about the issue and told me I would get one month free of the paper. I called and spoke to someone who said I would get my paper that following Monday. I did not receive it. I called and complained. The man I was speaking to said "Oh you are one of them" he then said I had to pay $91 for three months and then they would give me the free month. I paid the $91 on April 7 and did not receive my paper. Apparently the carrier said I would get the Saturday paper on Sunday because there were only 2 houses on my street that wanted it so she said it wasn't worth it. I don't think this is right but we are still fighting about delivery issues.

      Business Response

      Date: 05/11/2023

      The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ****** complaint seriously. We are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the St. Louis Post-Dispatch.
      We sincerely apologize for the late or missing newspaper deliveries. Our utmost apologies for the inconvenience caused. We understand the importance of timely delivery and have taken immediate action to rectify the situation. A manager from the distributor has personally contacted you to address the issue and ensure future deliveries are prompt and reliable. We see that your expiration date has been extended until the end of July for the missed deliveries and poor service. Thank you for your understanding and patience.
      If you have any further questions or need any additional information, please feel free to contact us as ************ ******* **** ****** **** ******* **** ****** ******* ****** ** ***** ** **** ** ********************.

      Customer Answer

      Date: 05/16/2023

      Complaint: ********



      I am rejecting this response because:



      I've gotten the paper twice since filing a complaint and have had to call everyday about the issue. 



      Sincerely,


      ******** ******

      Business Response

      Date: 05/25/2023

      We have again discussed this delivery issue with the
      distributor and upon reviewing her account it appears her delivery has been corrected as
      she has not reported a missed delivery in the last 7 days.

      Customer Answer

      Date: 05/30/2023

      Complaint: ********



      I am rejecting this response because:

      I get 4 papers a day, 3 papers in the morning and 1 paper around 1:30pm, this makes it 4 papers.  I only need 1 paper per day.  





      Sincerely,


      ******** ******

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm reporting on behalf of my 92 year old father who is paying for daily delivery (7 days/week) of the Saint Louis Post Dispatch newspaper but is not receiving daily delivery. Newspaper delivery is erratic, at best. He has not received delivery for at least 1 week. Also, I went to the local *****'s convenience store this morning (located in Sparta, IL) and was told by someone who works there that they have not received the Post Dispatch for at least 2 weeks. My father DOES NOT have access to the internet for access to the electronic subscription service and relies on the daily hard copy of the newspaper.

      I'm seeking an immediate resolution to this issue and a resumption of regular and reliable daily delivery of the newspaper as well as a prorated reduction of the monthly rate to compensate for papers not received.

      The Post Dispatch has a toll rate customer service line to report customer service issues but this toll number routes to an overseas customer service center and results in excessive hold times and thus excessive toll telephone charges.

      I need this issue resolved ASAP or I will have no other recourse but to cancel the newspaper subscription. I see no sense in paying for a service he doesn't receive!

    • Initial Complaint

      Date:03/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had a subscription for St. Louis Post Dispatch that I didn't make. They've been charging my bank account every month since April of 2022. My bank statement shows they have been charging me $40 a month, but according to their records they've been charging me $20 a month. When I called customer service I was told they would provide a refund for $20, but not the $40.

      Business Response

      Date: 03/27/2023

      The St. Louis Post Dispatch values its readers’ feedback, and we take Mr. Bell’s complaint seriously. We
      are sorry for any inconvenience this has caused.

      If he didn’t subscribe to the Post-Dispatch, he will need to contact his credit card company and report
      the fraudulent transactions. Someone provided us with his name and credit card information for a
      subscription. We have stopped his account and requested a refund of the balance on his account.

      If you have any further questions or need any additional information, please feel free to contact us as
      ************ ******* **** ****** **** ******* **** ****** ******* ****** ** ***** ** **** **
      *********************

       

       

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