Business Profile

Newspaper

St Louis Post-Dispatch

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for St Louis Post-Dispatch's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Basically I am not getting my papers delivered. I am sorry if it is shorthanded but I paid for newspapers and have not received them. The last time I received one was this past Sunday the 19th. and did not receive any the previous. week. It has been hit or miss, I am surprised when I get one. I actually bought a paper at the grocery store this morning since I did'nt get one delivered. I enjoy reading the paper and may not renew if this does not change. I hope this can be resolved. ******* ******** March 22 2023
Business Response
Date: 03/23/2023
Our response is attached.
The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ********’s complaint
seriously. We are sorry for any inconvenience this has caused and want to thank her for being a loyal
reader of the St. Louis Post-Dispatch.
Upon reviewing her account we see that she has a Friday, Saturday & Sunday subscription. This is why
she has not received delivery since Sunday the 19th. If you would like to upgrade your delivery service to
7 day delivery please contact us using the information below.
If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
********************
Initial Complaint
Date:03/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been receiving my newspaper for the last **** days although I have paid for my subscription. I have called customer service to address this issue, but have gotten different answers each time about it being addressed.
Business Response
Date: 03/22/2023
Our response is attached.
The St. Louis Post Dispatch values its readers feedback, and we take Mr. ******** complaint seriously.
We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
the St. Louis Post-Dispatch.
We have discontinued carrier delivery to your address effective 3/20/23. Your subscription has been
moved to US postal delivery effective 3/23/23. We have mailed you a letter regarding this change to the
delivery of your newspaper.
Per your request in your complaint, we have cancelled your subscription and requested a refund of your
balance plus an additional 10 days which your paper was not delivered. Refunds can take 4-6 weeks.
If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
********************.
Customer Answer
Date: 03/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid for a subscription with the Post Dispatch and they charge me monthly. I have not received my paper 03/15-03/17/2023. I have had to purchase a paper three days in a row at *******'s total $9.81. I would like to receive my paper and be refunded in the amount of $9.81. I would like to receive my paper everyday. No one has cancelled the subscription and we would like our paper everyday.
Customer Answer
Date: 03/21/2023
Please see five receipts for purchasing The Post Dispatch at ******** on March 15-March 19, 2023. We expect to be reimbursed the total of $17.44. We did not receive the newspaper at our home. We have been subscribers for over 70 years. I would like a supervisor to call me. Today, Monday, March 20, 2023 we finally received the newspaper.
Business Response
Date: 03/22/2023
Our response is attached.
The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ******* complaint seriously. We
are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the St.
Louis Post-Dispatch.
We are sorry that you experienced delivery issues with your newspaper. We have requested a refund of
$9.81 for the papers which you purchased. You should see a refund back to your credit card on file
within the next 7-10 business days.
If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
********************.
Customer Answer
Date: 03/24/2023
Complaint: ********

I am rejecting this response because:

Dear Whom it May Concern:
We didn’t get The Post Dispatch on March 21 or March 22. We expect to be reimbursed $6.54 for both newspapers. Please see attached receipts from ******** for purchases.
We still have not heard from a supervisor which I requested from BBB and The Post Dispatch.
At this point, I feel we need our monthly subscription for March credited, as well as, all the issues we haven’t received that we purchased at ********.
This has really been an inconvenience having to allow extra time to drive to ******** and buy a newspaper before I go to work.
Please tell me status of this issue.
Thanks,
*****

Sincerely,

******* *******
Business Response
Date: 03/27/2023
We have attached a copy of her refund receipt dated 3/24/23 in the amount of $9.81. If she does not see the refund posted to her credit card by the end of the week, she will need to contacted them regarding the refund.
Customer Answer
Date: 03/31/2023
Complaint: ********

I am rejecting this response because: the total amount I am requesting is $41.46. I have copies of at least 12 receipts showing the dates and amounts I had to pay for the days I missed the paper. I have requesting almost everyday to speak with a supervisor and I have told multiple customer service reps the amount of the refund I am requesting. I also want to be compensated for the inconvenience in having a subscription to receive the paper everyday but not receiving it and going out early before work to go to ******** and pay for a paper for the day, which at times often did not have all of the parts included in the paper. I would like a supervisor to call me so I can continue with my subscription or possibly get a new carrier. My mother has been a subscriber for 70 years and I would also like to continue to be. We read the paper everyday and would like to continue receiving it. I have not received a paper from March 15-31, which is today and I have all the receipts of the papers I purchased on those days, which is why my should be more than what has been offered.

Sincerely,

******* *******
Customer Answer
Date: 04/20/2023
I have yet to be fully reimbursed for the missed deliveries. Attached are the photos of my receipts and the prices. We are owed $48.03.

Dates and Amounts:

3-15-23 $3.27
3-16-23 $3.27
3-17-23 $3.27
3-18-23 $3.27
3-19-23 $4.36
3-21-23 $3.27
3-22-23 $3.27
3-25-23 $3.27
3-26-23 $4.40
3-27-23 $3.27
3/30/23. $3.27
3/31/23. $3.27
4/1/23. $3.30
4/7/23. $3.27

Total: $48.03

I would like to get a supervisor's name and phone number at the St. Louis Post-Dispatch. I have left many many messages with customer service reps at the newspaper and have never received a call back which is quite frustrating.
Business Response
Date: 04/28/2023
Our response is attached along with receipts for her refund.
Customer Answer
Date: 05/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After receiving the second price increase within 9 months, I decided to cancel my subscription to the Sunday and digital Post-Dispatch. First I attempted to cancel online but, when my credit card was still charged on 2/10/23, I called to cancel. Spoke to ***** on 2/13 and, after offering to lower the cost to first $30/month and then $25/month, was told she would process a refund of $34.75 to my card. (Really, if they can offer $25/month, why did it increase at all? But that's a question for another day. The offer just made me more upset.) When no refund was received, I called again and spoke with **** on 2/21/23. She said she would process a refund. On 2/22/23 I received a partial refund of $13.67 to my credit card. On 2/22/23, I called again and spoke with a supervisor, *****. After explaining what happened, ***** agreed to refund the entire $34.75 but said that it would be a check mailed to me (not a refund to my card) and that it would take about 3 weeks. It has now been three weeks and I have received nothing.
Business Response
Date: 03/22/2023
Our response is attached.
The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ***** complaint seriously. We
are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the St.
Louis Post-Dispatch.
We are sorry that you did not receive a full refund of your last payment when you cancelled your
subscription we have requested a refund of an additional $21.08. Refunds can take 4-6 weeks.
If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
*********************
Initial Complaint
Date:02/23/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have been receiving many telemarketing calls from the Post, and have on numerous occassions asked that my number not be called. Today, I answered and a rep named **** began his pitch, and I once again informed him that I did not wish to be called, that I was not interested, and that I wanted my number removed. He then said "but you know I have to ask why did you leave the Post?", I replied that I wasn't interested and to take my number off this list, and yet he persisted by demanding that I tell him why I left, and they yelled "c.mon why did you leave" and hung up. This happened on February 23rd, at 12:49pm CST, and the number that called is ************.
Business Response
Date: 02/24/2023
The St. Louis Post Dispatch values its readers’ feedback, and we take Mr. ****’s complaint seriously. We
are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of the St.
Louis Post-Dispatch.

We understand your concern of receiving unwanted telemarketing calls. We see that you recently
cancelled your subscription to the Post-Dispatch. Our retention team is contacting you in regards to your
recent cancellation. By your request, your phone number has now been added to our do not list and
will be cascaded to all of our telemarketers, calls will stop within the next 31 days.

If you have any further questions or need any additional information, please feel free to contact us as
************ ******* **** ****** **** ******* **** ****** ******* ****** ** ***** ** **** **
*********************
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased an online account on 1-8-23 and still have no access to read newspaper online. i have emailed them and called them dozens of times and have got no where with them. refund my money or fix the problem
Business Response
Date: 02/24/2023
Our response is attached
The St. Louis Post Dispatch values its readers’ feedback, and we take Mr. ******* complaint seriously.
We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
the St. Louis Post-Dispatch.

We are sorry that you experienced issues accessing your digital subscription. The last email we see from
you was a year ago in February 2022. We have requested that your payment made on 1/18/23 be
refunded to you.

If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
*********************
Customer Answer
Date: 02/26/2023
Complaint: ********

I am rejecting this response because:

i want my service restored which they took my money for

Sincerely,

*** ******
Business Response
Date: 02/28/2023
Our response is attached.
Per Mr. ******* initial complaint he requested a refund of his money. A refund of his payment was
processed on 2/27/23. If Mr. ****** would like his subscription restored, please contact us at ********
**** between 6:30 a.m.-4 p.m. central time Monday through Friday and we can update his credit card
on file and reinstate his subscription.

Customer Answer
Date: 02/28/2023
Complaint: ********

I am rejecting this response because:

i never got a refund, the card i originally purchased it on was closed out beginning of feb

Sincerely,

*** ******
Business Response
Date: 03/07/2023
We have attached a copy of Mr. ****** refund receipt.
Initial Complaint
Date:02/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a 6 month subscription but only received the 1 month of service. I want a refund in the amount of $163.13 for the 5 months I did not receive the paper.
Customer Answer
Date: 02/10/2023
I told them I wanted my missed issues. I went down to try to pick up my refund for the missed issues but they would not give it to me, it was their policy. I want them to send it by express mail.
Business Response
Date: 02/17/2023
Our response is attached
The St. Louis Post Dispatch values its readers’ feedback, and we take Mr. ******’s complaint seriously.
We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
the St. Louis Post-Dispatch.

Thank you for reaching out to us regarding your refund. We apologize for any inconvenience and
appreciate your patience. Please be assured that we are working to process your refund check as
quickly as possible, you should receive your refund within the next 4-6 weeks. Thank you for your
understanding.

If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
*********************
Initial Complaint
Date:02/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After signing up and paying for a 13 week subscription for Sunday only paper. I only received one paper on the 12/25/2022 that was thrown unto my neighbors yard. I have called the business six times, during one of the calls I was informed that one of the supervisors would call me, but I never received the call. On one of my earliest calls I was informed that I would receive a two week extension. I would like to receive what I paid for and they also promise an additional two weeks.
Business Response
Date: 02/17/2023
Our response is attached
The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ******’s complaint seriously.
We are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the
St. Louis Post-Dispatch.

We are sorry to hear of your negative delivery experience with your Sunday subscription. We have
contacted the manager of your carrier and requested that they speak with your carrier in regards to
your missing Sunday delivery. We expect to see improvement with your delivery. We have adjusted
your account for all of the missed deliveries plus we have added two additional weeks which you were
promised. Thank you for bringing this to our attention.

If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
*********************
Initial Complaint
Date:01/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year, I signed up for a 6-month-for-$1 subscription offer that is due to expire Feb. 20, 2023. However, I have been having recurring “phantom” EZ-Pay monthly bills of either $17.97 (the past two months) and $10.94 previously charged to my ******** ******* account. I have called Customer Service twice and have been told that only the promotional digital subscription is active. They say there is no record of the aforementioned charges. I expect all monthly charges to stop being billed to my **** card, and I would like a refund for all unwarranted charges described above and any duplicative charges directed to my ******** ******* account in any previous months during which special offer subscriptions were in place on my account. I will cancel my current 6-month-for $1 subscription by the specified date, and I do not expect any further charges from the St. Louis Post-Dispatch unless I should choose to resubscribe.
Business Response
Date: 01/31/2023
Our response is attached
The St. Louis Post Dispatch values its readers’ feedback, and we take *** ****** complaint seriously.
We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
the St. Louis Post-Dispatch.

We have contacted the finance department in regards to your inquiry of the phantom charges to your
******** ******* account and they were not able to locate any charges to the credit card you have on
file. In order to resolve this please provide us with copies of both credit card statements with all but the
last 4 digits of the account number and all transactions except lines with the charges to the Post-
Dispatch redacted for you privacy. Please make sure you do not redact any information on the line of
the payment to the Post-Dispatch. Please email the requested information to ********************
and reference the *** complaint *********. Once we get this information we can assist you further
with your complaint.
Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a 3-day/week subscription, but discontinued it due to poor service. Then, the PD customer service called me and said that the carrier had been fired due to numerous complaints, and a new carrier had been hired, so I again subscribed for delivery on Friday, Saturday, and Sunday. The first weekend was fine. On the second weekend - Christmas, no papers were delivered, and I bought the paper on Friday/Sunday. When customer service reopened the following week, I called to cancel the subscription, but they refused. I asked for a supervisor but was told that he was in a meeting. The service rep told me "i will escalate your complaint and a district manager will call you." No one has ever called me. The next weekend one day was not delivered, then delivered the next day. Last Sunday the paper was delivered, but the first section was torn at the top all the way through, thus making it hard to read. I am beyond frustrated. Please have a district manager call me.
Business Response
Date: 01/30/2023
The St. Louis Post Dispatch values its readers feedback, and we take Mr. ***** complaint seriously. We
are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of the St.
Louis Post-Dispatch.

The manager of your carrier has spoken with your carrier in regards to you deliver. We have asked the
manager to contact you in regards to your delivery concerns.

If you have any further questions or need any additional information, please feel free to contact us as
************ between 6:30 a.m.-4 p.m. central time Monday through Friday or email us 24/7 at
********************.
Customer Answer
Date: 01/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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This business has 1 alert

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St Louis Post-Dispatch is NOT a BBB Accredited Business.