Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024 I sent a written email to Nomo Pest Solutions to cancel my service. I provided my name and phone number. I also requested service to be cancelled immediately due to no longer needing it. My contractual obligation to them for 12 months was completed and I was no longer under contract with them. Today 8/14/24 I had a servicer show up to my house from Nomo Pest solutions. I turned the servicer away due to the fact that I had sent a written notification in June of my intent to cancel with the company. I then contacted the company by email and phone asking why my account isn't closed and why they are trying to continue to charge me for services that I did not request or receive. Nomo's excuse was that I didn't tell them "why I wanted to cancel". However, in my original email wishing to cancel states I want to cancel because I no longer need the service. I believe that should be a sufficient enough reason to close my account as requested. Nomo has decided that my written notice was not sufficient enough that I needed to contact them for a second time to confirm I want to cancel. They have gone ahead and charged my bank account $65.00 on 8/7/24 and additionally $130.00 on 8/14/24. These charged were made after my contractual obligation to them has ended, I submitted a written request to cancel their service and did not receive any services from them. I have tried to talk to **** and they have will not work with me. They won't give me and answer that makes any sense and when I call, they continue to hang up on me. When I call everyone, I talk to "is a supervisor". I find it hard to believe that many supervisors are just answering customer service calls before knowing the issue. The company doesn't have an online portal to even check on the account and what they are doing.I would for my account to be fully closed with this company which I have requested many times and the money for services not rendered returned to me.

  Business Response

  Date: 09/06/2024

  Looking over this account, it looks like we emailed the customer back in June and let them know some information about cancellation and said the account would remain open until we received a response. Because we did not receive a response, the account remained open. The account has since been closed in August once we were able to discuss and confirm cancellation with the customer. We tried to come out and complete that last service in August, but the customer kept refusing the service . Per the agreement, the customer agrees to pay for the services scheduled until cancellation. We would prefer to complete the service, but because it was refused, we still had to charge for it. If there are any further questions, we are happy to discuss at ************.

  Customer Answer

  Date: 09/09/2024

  Complaint: 22142605
  
  I have reviewed the business' response and am rejecting it because: I gave a written notice to cancle when my contractual obligations had ceased. I stated I wanted the account close effective immediately in June. The contract states all I need to do is give a written notice to cancel. I had no scheduled service at the time I tried to cancel. The company stated they "left my account open because they wanted to know why I was closing it." The original email stated why I wanted to cancel which should have been sufficient enough. If I sent a physical letter by mail instead of email are you going to make me send a follow-up letter after I already gave written notce? No, probably not. Email should be the same. I tried to sort this matter out company but the were arrogant and hung up on me multiple times. They would lie to me and screen my phone calls. They were completely unwilling to work with me. They also told me they didn't like my reason for why I wanted to close the account so they were just going to leave it open. I had to demand several to close the account. They also threatened to charge me for services I didn't receive while i was on the phone to them. They charged me twice after my written notice to cancle which is post my contractual obligation to them. One charge was for $65 and another for $130. It just seemed like they were trying to do anything to get more money out of me. The customer service was absolutely terrible. Reading reviews online it seems that they have done this very thing to others. 

  Attached, I included my original contract and the written notice of cancelation. 
  
  
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 03/12/2025

  This customer has since been contacted. The account has been closed and any balance remaining was removed by us. 

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, June 10th, I received an email for an upcoming appointment. I emailed to reschedule or cancel the appointment because I would not be home for the service. I have called and made several notes to only schedule appointments on Tuesdays or Thursdays because I work from home. No one returned my call or email until 06/13 after they stated they completed the service which was not completed. My cameras showed the gentleman ringing my doorbell, but not spraying or cleaning the webs off my porch. I asked my neighbor if he had seen him and said he rang the doorbell and returned to the truck. I have called several times to request a refund and to cancel these services. ***** refuses to let me speak to the owner or manager. She also refuses a refund. I am disputing the charges with my credit card company because this is fraud. The service was not performed so I should not have been charged.

  Business Response

  Date: 09/06/2024

  We try our best to accommodate to the customer's scheduling requests. We understand this is not always feasible, which is one reason we offer free reservices. We have record of this service being completed by our technician. From the notes, it looks like the exterior foundation was treated and the ***** were dusted and dewebbed. From his notes, the back gate was locked, so he was unable to enter the yard. We are happy to come out again and figure out a day that will work for the customer. If there are any questions, feel free to reach out at ************.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the fogging mosquito treatment that I did not receive and was still charged for it. When I questioned the company on more than one occasion I was told that the machine was broken. Now that I have one payment left and I once again questioned about the digger I was told that they tried something different so I am not entitled for a refund of the ******. I was told that I received bug treatment therefore I could not get a refund. My problem is Im only requesting a refund for the mosquito treatment. They told me that they did something new so I did get the so-called treatment. I disagree my contract specifically said ****** and thats what I thought I was paying for! I did not sign up for a new experimental thing! Considering I only have one payment left I asked if we could just call it a wash and was told No! Since you didnt do what I specifically paid for I feel like I should get a refund . I have been a customer for 2 years and have called on numerous occasions concerning their treatments. They dont notify when they come and when they leave there is no way to confirm that they have been on the property. I just want my money??

  Business Response

  Date: 06/24/2024

  Looking over this account, it looks the the property has been treated for mosquitoes numerous times. We also offer free reservices, so the customer can take advantage of any product and/or treatment they would like done again. Our agreements do not specifically state what equipment will be used, but we do use the best products and machines to treat for specific pests most effectively. We send appointment reminders via email and it does look like they have been opened by the customer. We can also offer text or voice reminders if that is preferred. If there are any additional questions, we would be happy to discuss the account. ************

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from this business solicited at my residence on 5/16/24, explained service, showed prices, etc. I advised the individual that I would discuss whether or not I needed the service with my spouse. I did not sign anything, I did not agree for my home to be serviced, I did not answer any subsequent phone calls or door knocks. On 5/18/24, a worker came onto my property WITHOUT MY PERMISSION OR AUTHORIZATION and provided the service that I did not authorize. I texted the salesperson who had given me his cell phone # on 5/16 and advised him to tell his worker to leave my property immediately and I did not authorize the service. I also emailed this company on 5/20/24 stating that if the company came on my property again without permission or authorization, I would file a police report and that I do not have a service agreement with them. This company is now emailing me an invoice for payment of $99. I would like the BBB to tell this company to cancel the unauthorized account they created for me and stop contacting me, invoicing me and coming onto my property. I do not want this to go to collections and harm my credit.

  Business Response

  Date: 06/18/2024

  Looking over this account, it looks like the account was closed on 5/20 and there is no balance or any pending services. If there are any questions, feel free to reach out at ************

  Customer Answer

  Date: 06/19/2024

  Complaint: 21740886
  
  I am rejecting this response because:
  The "account" (that I never established) was not closed on 5/20 as they allege. When I called their business office on June 4th (2 weeks after they allege the account was closed), the female individual that I talked to indicated that the account was very much open and they expected to be paid because they provided the service (which I never authorized) and if I did not pay the invoice, they would send me to collections. 

  Of course I would obviously accept them closing my account and removing the charges, but the information they have given in response to this claim is false.

  The main issue here is the highly disturbing nature of what occurred: trespassing onto my property without my consent, servicing the property without my approval and then charging me for it and threatening collections. This was predatory and illegal behavior and caused me to feel unsafe.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/09/2024

  Looking into this account, it looks like we waived the balance on June 11th. There is no balance on the account and we have not attempted to collect payment for this service as of June 11th. If there are any further questions, we are happy to assist at ************

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use this company for pest control and they charge my credit card quarterly for $1**. I normally get outside pest control and they are supposed to service the inside of my home as well but no one tells me when I need to be home so they can do this service. I have been having issues getting ahold of a live person so I can verify when the company is coming by and I can make sure I&#**;m home and they can service the inside of my home.

  Business Response

  Date: 03/12/2025

  The customer has since been contacted and the account closed out. 

  Customer Answer

  Date: 03/19/2025

  I have canceled this service 

• Initial Complaint

  Date:05/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im going to make this really easy and my complaint is the same as all the other ones that are on here complaining about the same issues.Saying they came to my house when I didnt schedule trying to get money from me for not even servicing the inside or the outside of my house.Ive given my 30 day notice so we will see How they handled this final service on my contract.They have no desire to work with customers and then they try to threaten to put it on my credit before my contract was even fulfilled and I only paid half of the service in February because I dont even know if they even came out and did it.Honestly, honestly, I dont even know what types of chemicals that theyre even using. It doesnt even seem like there have been any changes so Ive had to buy my own stuff and service it myself after they already serviced it supposedly.And of course they were trying to get me to cancel my contract so they could make more money than me finishing out my contract without doing the work. This is a scam. Do not waste your time at all and try to blow up your phone and send you numerous text messages and emails and try to run your card without even your permission or anything like that so just waste your time, they do not know how to handle their business.Ive so far invested $585 and that is if they dont try to scam me on the initial discount for fulfilling my contract

  Business Response

  Date: 06/07/2024

  It looks like 4 out of the 5 services on this agreement have been completed. The reason the account was closed early, was because there is a balance from a service in February. Accounts are automatically closed if they have a payment over 90 days overdue. We are happy to take off the cancellation fee and finish out that agreement, as soon as that service in February is paid for. In addition, we are happy to treat the inside as many times and the customer requests. The inside treatment is done on an as needed basis, which is one of the reasons we offer free unlimited reservices. If there are any further questions or concerns, feel free to contact us at ************ and we are happy to help!

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Nomo salesperson came by and spoke very highly of everything nomo could do for me. They guaranteed their services as well. Decided to give them a shot.
  Services started in July 2022. I was charged 79$ for first service in July. 149$ in August then 149$ quarterly.
  
  The very first service I complained. They didn't spray everything they were supposed too or do alot of stuff the sales person said. I complained about this to nomo. They apologized and said they would fix it on next appointment which was less than a month away.
  
  When it was time for the next appointment they charged me money but never showed. I called and complained they told me they were there. When I informed then that nobody was home and if they did indeed go in and spray then they broke in to do so they change their tone. They sent someone out again. Was a different tech this time but same result. Didn't do what I was told he would.
  
  After this I tried to cancel as it was clear nomo was a scam. They were rude and told me that was fine but I would be charged 200 for early cancellation fee. I have to pay cancellation fee because they can't do the job I paid them too?
  
  So I kept it. Never even seen them after that. I do have outdoor cameras so would have known. They kept charging me money without showing though. Finished out my contract. Ended in August of 2023 according to the email nomo sent me. The email states no more services will be performed as of august 2023. Yet they charge me 149$ on August 19th 2023.
  When I contacted nomo about this i got more rudeness and was told to bad. They weren't going to refund my money.
  I challenged at the bank and provided the bank with the email as proof of my contract being over. After a few months the bank sided with me and gave money back.
  Few weeks later 11/29/23 I get an email and a text from nomo of an invoice for 204$. Called them and they told me pay it or be sent to collections.
  
  (Not enough room to explain all)

  Business Response

  Date: 12/11/2023

  As per the agreement, services continue at the same frequency until cancelled by the customer with a 30 day notice. Once we received that notice, we closed the account out, and that August service was the last to be done. At the time of services, our technicians treat all accessible areas, which can sometimes mean just the exterior. We are always happy to send someone out again, if the interior is wanted. As for the balance on the account, that is because a chargeback was filed, so that was automatically added back on. If there are any questions, we are happy to go over the account. 314-624-1404

  Customer Answer

  Date: 12/18/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  My contract was done as of August 1st. You guys don't agree even though you sent me an email stating that. 

  Even if we go with the date of August 19th (which is what you guys are going with) as contract end. When did the charge back happen? After the 19th. I was no longer under contract at that time. 

  Plus as I told you on the phone and every one knows. Just because you file a complaint with bank doesn't mean they auto give your money back. They investigate. Collect information from both sides then make a decision. Which is exactly what happened here. You guys just don't like that they sided with me. 

  It is petty and insulting that you guys try to send me to collections for money you are not entitled too even after a third party investigsted and found me in the right. 

   

  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:11/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reporting my mothers death to this company and stating she no longer needed their services, they informed me she would still need to pay for not fulfilling her contract. So knowing she passed on October 12, 2023 they still charged her credit card. The credit card company is aware of this and we both will be filing a report of fraud.

  Business Response

  Date: 11/13/2023

  We are sorry about the unfortunate news of your mothers passing. There is no sensitive way to mention this and I apologize if it doesn't sound sensitive. We gave a discount to the customer and deserve to be paid for that service in full. The discount was only worth it to give if the customer stayed for the full 12 months of services. This is similar to a home mortgage of someone deceased. The bank isn't able to forgive the remaining balance on a mortgage because someone passed away. There are a lot of expenses that would need to be taken care of to make sure the bank doesn't lose out on loaning the money out. Many people have differing reasons of why they might want to cancel and not pay, and their reason is important to them. The only fair thing we do is treat everyone the same and we decided to expect to be paid for the work we do and follow the agreement. Please reach out if you have any further questions.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOMO Pest Solutions, specifically *********, approached us this summer. We were initially happy with the service and the company responded to phone calls and emails. Just had a scheduled service on 10/31/23. Someone came to our home, "completed" a service, and left within minutes. I had requested rodent traps be changed out and one moved into the detached garage. This was not completed. I have called and emailed asking for clarification as $129 for virtually nothing done on a very cold morning at 8:00 AM (I saw the tech on our RING) is not acceptable. When this contract is up I will not be renewing. I'd ask to get out of the contract; however, NOMO is not helpful in that area. All you have to do is read the numerous reviews of them virtually everywhere. This company is not what they led me to believe they would be and I would not recommend them to anyone, anywhere, anytime.

  Customer Answer

  Date: 11/02/2023

  I was able to speak with a customer service representative today.  Hoping to have someone visit on Nov. 6th to make needed adjustments to what was requested on the 10/31/23 visit.  

  Business Response

  Date: 09/06/2024

  Looking over this account, we sent a technician back out to this customer a week after that treatment on 10/31. The issues that the customer mentioned were taken care of, including refilling of bait stations and new bait stations at no extra cost to make up for this. We understand pest control is not always perfect, which is why we offer free reservices. If there are any issues or concerns, we are happy to discuss. Reach out to us at ************.

  Customer Answer

  Date: 09/06/2024

  Complaint: 20814224
  
  I have reviewed the business' response and am rejecting it because:  Their response took 11 months.  I have cancelled my contract with them already.  Again, I do not recommend NOMO Pest Solutions to anyone.
  
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract in May with this company. I gave them a check for $40 and they spent 3 minutes going around my house. although I wanted to quit then I had already given him my check and I thought I would wait until my June ******** they do give you ************************************************************** ***** Finally in mid July I reached out to them. I told them that they did not uphold their end of the bargain and the contract was void. I did not want to spend the year wondering if they were going to come when contracted. they told me it was past the 30 days and I needed to pay $240 to get out of contract. when I told them they did not hold up their end of the contract they told me (in email) they had a busy ***** when I told them that was their problem and not mine, they told me they had issues with my check so they could not schedule in ***** I have been round and round with this company. no one is answering any of my questions. they can't tell me what issues with my check they had (I have never had issues with any of my banking). they just keep emailing my bill and now are adding $10 each month it is not paid. this is the most frustrating unprofessional, business I have ever dealt with. I am not looking to get my $41 back for that first initial treatment, I am looking to have them quit hounding my for the cancellation fee of $250. if someone would just admit they broke the contract and what issues they had with my check (which is their excuse for not coming in June ) (which is in the contract). really who are these people? shame on them. I have all the correspondence via email which you can see their lying, their unprofessionalism, and them not following through with any of my concerns. This is a bad business. I am not sure how to upload all the correspondence but I will find someone to help me if you need the emails. Please just let me know.

  Business Response

  Date: 11/10/2023

  We are sorry to hear that this experience has not been the best. One of the reasons we offer such a discounted price for the first treatment is because the customer is committing to a year. If a customer requests to cancel for any reason before that one year ***** all we ask is to have that first treatment charged in full. We offer free reservices and have a variety of products and treatments if there are ever pest issues a customer is still dealing with. Our system doesn't let services be scheduled if there is a balance on the account, so as soon as we received a check and it was recorded, the next service is scheduled. We are always happy to go over anything or explain the agreement. Our office number is ************

  Customer Answer

  Date: 11/10/2023

  Complaint: 20757058
  
  I am rejecting this response because: NoMo was first to break the year contract by not coming out when they were suppose to via our contract.  I was frustrated they did not fulfill their part of the contract by coming out when stated.  I waited 14 days past the scheduled month and finally reached out to them.  I considered the contract void and therefore should not be responsible for any money for THEIR breaking the contract.  They told me they did not come out because they had a busy month.  When I questioned them on that, they changed it to tell me they had issues with an earlier check.  They are STILL telling me they can't actually pinpoint the ISSUE they are talking about.  They have been looking into it.  While doing so they continue to charge me a late fee every month.  My attorney has left several voicemails to this company and not gotten any calls back.  She recently sent an email so we shall see if she gets any correspondence back.  Interesting thing is no one here locally from this company has knowledge what all is going on with the head based company apparently based in ****.  I will pass along the number on this last message to my attorney.  They never list a name of anyone in particular we should be speaking with.  Then we start all over again with someone new who has no idea what we are talking about.  This message to you for me from Nomo has not really addressed all the concerning facts.  Fortunately for me, I have all correspondence sent via email from this company.  I think someone higher up needs to go over all the conversations to see what the real issue is here.  I will continue this fight because I hate to see this company take advantage of people.
  
  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/14/2023

  The second treatment was scheduled as soon as payment was recorded on the account. One of the reasons we try to avoid checks is because they can get lost in the mail, take longer to get to the billing office to process, etc. We have attached pictures showing that the service was scheduled once payment was recorded. If there are any further questions, we are happy to go over the account.

  Customer Answer

  Date: 11/21/2023

  Complaint: 20757058
  
  I am rejecting this response because:
  I am going to proceed with legal help.
  
  
  Sincerely,
  
  *********************************