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Business Profile

Sporting Goods Wholesale

Rawlings Sporting Goods Company, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Wholesale.

Complaints

This profile includes complaints for Rawlings Sporting Goods Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I go to submit my return on the website it states that I can get a store credit for my sons birthday present. The bat was on back order and we didnt get it until a month after his birthday. Someone else purchased him a bat, so we simply want to return the bat that was delivered on 6/11 to obtain a store credit so he can get something else he would like. However, no one will answer my question via phone or email why they can not honor this. There website should NOT state that this is an option. Also, isnt my childs problem there system cant seem to handle a back order return correctly.

      Business Response

      Date: 07/03/2025

      Customer was contact on July 2nd, 2025, and was provided a label to return the product. 

      Customer Answer

      Date: 07/04/2025

      Complaint: 23549226

      I have reviewed the business' response and am rejecting it because: they have sent a label, but they are not going to give my child a store credit. They are going to refund the person that purchased him the gift. You will see the attached are screen shots of my email to them. They dont even acknowledge my request for a store credit. They ignore my message completely with a you will receive a refund once returned. I dont want a refund it will not go to my child. I want a store credit, per what the website says I will get. Then they closed my order as if it was completed. Im just appalled that a company like this would provide such crappy customer service. 



      Sincerely,

      ******** *******

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 1, 2025, I ordered the Rawlings 2025 Icon baseball bat (RUS5I8-31 ICON -8) on ******. The bat comes with a warranty and I originally contacted Rawlings about the bat breaking on 5/21/25. I was given a complaint number, ********. On 5/22/25, Rawlings contacted me and stated the bat would be covered under warranty. They stated I would receive a replacement shortly and they would send me a shipping label to return the broken bat. I did not receive either. On 6/3/25, I contacted them again. I received an email on 6/12/25, stating the replacement bay should ship 6/16/25, and I would receive an email with tracking info. Again, I heard nothing from them. I contacted them a third time on 6/25/25, with no response. Photos of the broken bat were sent to Rawlings.

      Business Response

      Date: 07/02/2025

      The replacement bat was on backorder and replacement order 71128551 SN shipped yesterday (07/01/2025) via UPS tracking number is 1ZE469840355298516.   The defective bat can be discarded; we are not requiring it to be returned.

      Customer Answer

      Date: 07/05/2025

      Better Business Bureau:



      I have reviewed the business' response regarding complaint ID 23546361 and am satisfied with this resolution. 

       

      Sincerely,



      Sonya Smith

    • Initial Complaint

      Date:05/28/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered custom helmet from company. Online says will ship helmet in 10 weeks. Past 10 weeks. Received no email or phone call. Called and stated will at least be 4 more weeks hopefully. I would have ordered from different company if the timeline is indefinite and will miss majority if not all of summer softball season.

      Business Response

      Date: 06/20/2025

      Order number R01636148 was shipped on 05/30 via UPS  1ZE469841354792741 and delivered on June 2nd. A $30.00 refund was processed to the credit card on June 20th.  Customer will receive an email notifying them of the refund.  

      Customer Answer

      Date: 06/20/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a softball glove that is completely defective and I can not get anyone in customer service to reply to me to help out and get a resolution.

      Business Response

      Date: 05/21/2025

      A replacement glove is being sent today.  (05/21/25)   Sales order 71063953  SN   UPS tracking number 1ZE469840354603240.   Later this evening you will be able to see movement on the package. 

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to ******* customer service on May 5, 2025 about a batting bag I bought my son that is covered under the 1yr manufacturer warranty. The customer service *** emailed the address and information needed to start my warranty claim. I have not received any emails since them and I emailed them again on May 8, 2025 with no response. As of today I still have not received any response on my warranty claim and provided all the requested information/ photos. I did buy it from ****** but Rawlings still covers the item as it is a trusted seller.

      Business Response

      Date: 05/22/2025

      A replacement order was shipped (71082661)   Shipped via *** next day air 5/21/251ZE469841354619787.  Scheduled delivery is 5/22/25  

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a warranty claim for a cracked Easton Ghost fastpitch bat in mid-March 2025. The claim was approved and on April 14, 2025 I received an email stating the claim was approved. I would receive a separate email with tracking information for the replacement bat. The warranty was for a 33" 22 oz (-11) bat. I had to submit photos that prove the size of the bat and photos of the crack. On April 16, 2025 I received the replacement bat. When I opened the box, I immediately saw that I was sent a 32" 22 oz bat. I emailed Rawlings/Easton immediately and informed them of the mistake. I asked how I could get the correct size replacement sent. I received a standard, "no-reply" email stating that I would receive a reply in ***** business hours. By Tuesday April 22, I had not received any communication. I emailed again, explained the issue and again received the standard, "no-reply" email. Today is May 6th, and I still have not received any sort of communication regarding my issue. I have emailed two different email addresses from their site, called the 866 number, and tried the chat feature. I cannot talk to a person or get any sort of resolution. I have emails I can share, but unfortunately they are not the accepted formats for me to attach to this request.All I want is an Easton Ghost fastpitch bat, 33" 22 oz. (-11) bat sent to me to replace the one that cracked and they approved for the warranty. The bat they sent is not what my daughter originally had and it is too small for her.

      Business Response

      Date: 05/09/2025

      The consumer is correct; we processed the replacement bat for the wrong size.    The correct replacement bat was shipped on 05/08/2025 via next day air.   The tracking number is UPS  1ZE469841354314418 and is out for delivery on Friday May 9th.   

      Customer Answer

      Date: 05/09/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ******** ***********

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Easton Bat (owned by the Rawlings company) for my daughter who plays softball. The bat was purchased from an authorized dealer in Better Baseball in June 2024 for $529. The bat comes with a 1 year warranty. The bat has been deemed dead by *************** and several softball coaches and players. Better baseball employees and management have told me several times that this Easton Ghost Bat has the highest crack/dead value of any bat and thus have a lot of return issues. I filed a claim with Rawlings on 4-10-2025 to have this bat replaced and sent in the appropriate pictures. I was told it would take 2 weeks to process the return. It has been 3 weeks and neither Better Baseball nor ****** has been willing nor able to help. When I called today- 5-2-2025, the ************************** phone lines had been shut down since Wednesday and I am not able to get any movement nor clarity on this defective product that I bought. The Rawlings company is not adhering to the warranty claim and will not process this order per case # ********

      Business Response

      Date: 05/09/2025

      A replacement bat was shipped on May 7th, *** tracking # 1ZE469840354285335.   It is scheduled for deliver on May 9th.  

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two custom helmets on January 2, 2025. The website said please allow 7-8 weeks for delivery. Its been twelve weeks and I do not know when these helmets are arriving. I emailed Rawlings a few weeks ago and never received a response. I decided to call them and they told me on 3/12 that the helmets would likely ship on 3/28. They did not ship on 3/28. I tried to use that chat function on 3/28 and it did not work. At this point, *** ordered helmets 12 weeks ago and have nothing to show for them. My kids have games next week and we do not have helmets.

      Business Response

      Date: 04/15/2025

      There were unforeseen manufacturing delays, The order shipped on 4/11 *** tracking is 1ZE469840353718575 and should be delivered today.  (4/15)    The customer received a $32.00 credit on this order.

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/28/24 I purchased ****** catchers elite X gear from *********** - seller was based loaded. This was a Christmas gift for my son. Two days into baseball practice the knee pad broke off the leg guard. I emailed the seller at bases loaded who advised me to contact Rawlings/Easton as the equipment was under warranty. 3/6 I reached out to Rawlings requesting warranty claim. I never heard back so 3/12 I emailed again requesting urgent claim as we have already started baseball season. 3/13 I didn't hear back so I called. I spoke with someone who emailed me the rest to start my claim provided photos and receipt. I emailed this back same day, all info requested. I didn't hear back again until today requesting I ship both leg guards back to the company for inspection and they will let me know if they will replace. Then closed my ticket, multiple times during this process they closed my tickets and I had to repeatedly ask for them to reopen. I emailed back and advised that again we are in the middle of baseball season and I would need an interim leg guard while they inspect his, also it's only one and not both. They again closed my ticket and advised me they do not send out interim equipment. I have requested three times to speak with a supervisor provided my email and my phone number without any contact from a supervisor. This is expensive equipment that broke 2 days after using it in practice.

      Business Response

      Date: 03/25/2025

      A replacement pair of Leg Guards is being sent to the customer.    Order number is 70105699.  Shipped via *** on 3/21   1ZE469840353274769.  it is scheduled for delivery on March 26th.  

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom baseball glove which I spent way too much time configuring. Unfortunately the finger pad which was an accent color was made sloppy (too wide, slanted). Since it's a custom glove you can't return it which is agreed upon before purchasing. The problem is I expect the glove to be made like the picture I see on their site. The index pad shouldn't overlap the middle finger welting. This was most likely the last part of the custom glove to be finished and the person rushed or didn't care much to shape it properly.

      Business Response

      Date: 03/20/2025

      The business has been reaching out to the customer and has not received any response from the customer.

      Customer Answer

      Date: 03/20/2025

      Complaint: 23021946

      I have reviewed the business' response and am rejecting it because: 

      To Whom it May Concern,

      Rawlings is being dishonest about me not reaching out to them. They have my original email address ********************* blocked. I did communicate with them over a week ago and their only solution was to give me a 10% discount which is insulting considering how much I spent on this glove.

      I sent them a picture from their site of exactly how my glove was supposed to look and they sent me a picture of a different glove which is not the same as mine showing a different finger pad position. They claim that my glove is built correctly, but anyone with a 2nd grade education can clearly see what I received was not what is shown on their site. 

      If they cant fix it or repair it they should offer a heavy discount of at least 30-40%. I might as well of just bought a normal glove that wasnt customized if they couldnt get it right. I added some extra attachments other than the pics in this letter to show cheaper gloves and how they applied the finger pad. The cheaper gloves have the pad applied much neater than the one I received.

      Sincerely,

      ******** *******





      Sincerely,

      ******** *******

      Business Response

      Date: 03/24/2025

      We have reached out to the consumer several times and explained that there is not a defect in the glove.   We explained to him that is how the finger pads are constructed for the model he chose.  We explained to him if the glove was remade; the remake would be identical to his original purchase. 

      Customer Answer

      Date: 03/24/2025

      Complaint: 23021946

      I have reviewed the business' response and am rejecting it because:

      The problem is caused by the site not showing the image of what the glove will look like. The images I've attached show what I saw during checkout. You can clearly see the finger pad doesn't overlap the welting. Had I know what this would really look like, I would have passed on the finger pad. To me it looks sloppy and it lacks precision. Even the cheaper gloves that I've attached images of have a normal finger pad pattern.


      Sincerely,
      ******** *******


      Sincerely,

      ******** *******

      Business Response

      Date: 03/25/2025

      We have elected to give customer a 30% discount on the glove.    The refund to their card should be processed within 48 - 72 hours.  

    Rawlings Sporting Goods Company, Inc is NOT a BBB Accredited Business.

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