Complaints

This profile includes complaints for Rawlings Sporting Goods Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rawlings Sporting Goods Company, Inc

  111 West Port Plz Ste 1100 Saint Louis, MO 63146-3018

• 

  Miken Sports

  131 Bissen St Caledonia, MN 55921-1811

• 

  Miken Sports

  PO Box 1 Caledonia, MN 55921-0001

• 

  Rawlings Sporting Goods Company, Inc

  132 Bissen St Caledonia, MN 55921-1814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a personalized glove from Rawlings. Immediately upon getting confirmation I had asked for a copy of my order. A week later they sent a copy of my order...which I realized had an error. I have since sent several email to request the error is corrrected, they told me the only option was to cancel, which I have also requested to cancel in several emails. They won't reply or confirm that my order has been cancelled.

  Business Response

  Date: 03/07/2025

  A refund for the glove was processed to the credit card on 3/5 for the amount of $526.38.   (Order# R01615650)  Apparently, the customers' requests for a refund via email were caught in our Spam filtering system which caused the delay.

   

   

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered custom helmets for my baseball team on 12/22/24 knowing there was a 6-8 week lead time. I have been checking the order status routinely and the order at the 8 week **** still shows pending. I have sent information requests 2 times via email through the Rawlings site with no response despite the notification that someone will reach out ***** hours after inquiry. Latest information request was via telephone in which the agent confirmed my order and was sending a request for information to the custom team with a guaranteed response "within a few hours" 24+ hours later no response. It is unacceptable to ask for information 3 times, 2 different ways without a response from the Company.

  Business Response

  Date: 02/27/2025

  I spoke to Mr. ***** and informed him his order is scheduled to ship on Friday February 28th, 2025.    We gave him a 20% discount on his purchase for his order being delayed.  

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's not so much the bat but it's the warranty process. I purchased one of these bats 7 months ago. The bat was fine until one day it started sounding "dead". I called and they said that it was probably something normal and that it should be fine. I felt like it wasn't so I went back to the facility the next day and with in 10 pitches the end cap came flying off. I then did the warranty claim, took pictures and did everything correctly. A few days later they send me an email that they would like to further see the bat. I called and asked what was going on and the then said it is their policy to ***air the bat instead of issuing a ***lacement. I was then told to review the ***lacement policy (the senior customer service *** was extremely rude about it btw). I reviewed it and it does clearly state that they will ***air it at times. It also clearly states that damaged bats can cause injury to the batter and other people as well. With that said it is 100% obvious that they would rather ***air the bat than ensure the safety of the players and spectators. I would also like to point out that we never hit a weighted ball, hit off of a pitching machine or ever did anything to void a ***lacement warranty. I am very upset with how the warranty ***lacement has been handled and I think EVERYONE should consider this when purchasing a bat from this company. It is extremely sad to think that you can do every right and they don't hold up their end of the deal.

  Business Response

  Date: 03/07/2025

  A replacement bat was shipped on 03/06/2025. via next day air *** tracking# 1ZE469840152888709.    (Order # ******** SN)

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 ADV **** for both of my sons, $350 EACH. My oldest son had 3 broken/cracked ADV **** until it was finally replaced with something else and now my youngest sons ADV *** has cracked/broken. It has a year warranty and honestly the warranty process takes a few weeks (the customer files a claim, waits for a response, shipping etc). Each time my children have had their **** break we have to go out and buy another *** immediately because my children still have games and practices!! Not only did I have to spend additional money on another *** while my $350 *** was broken but then to make it worse your company wont give a refund or credit and you can only receive the *** they choose, no flexibility on the model or size. I dont need the same size *** as before bc I had to go purchase a *** that size when YOUR *** broke. Where is the customer service? Your baseball *** is faulty (the adv *** isnt even made anymore bc there were so many issues) and you all do not make this any easier on the customer.

  Business Response

  Date: 03/03/2025

  Custom requested a different size bat replacement.   We accommodated her request.  Bat was shipped on 2/22/25 via UPS.  Tracking number is 1ZE469840352625757 and the replacement bat was delivered on 2/25.

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Advertising! They are advertising the 2025 Easton Ghost Unlimited 33in -11 bat as a bat that can be used in college. This is false advertising because this is an illegal bat. I have tried emailing, calling, & online chats only to be ignored. We would like the legal version (33in -10) of this bat sent to us **** since our child is playing college ball now. We would also like for them to remove the false advertising of the -11 being a legal bat.

  Business Response

  Date: 02/13/2025

  A replacement bat is being sent to the customer.   Sales reference number 69629250  SN.  Project ship date is 02/14/2025

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes , *** purchased a bat from ****** . Which Rawlings own, they had a process to order the bat so they didn't over sell and customers get there order. I waited 20 minutes In a online waiting room. Soon as I could I ordered my bat paid for overnight shipping . Well I never received a email after I got my order email like they said they would once it's shipped. 4 emails later with no response I called the customer service and I was informed its on back order because they sold out. Now others received there orders that ordered hours after myself. Then I was told when the shipment comes in they will ship overnight for me on the 31st of January. Ok it's January 31st I received a email with tracking today and I tried tracking my order because I paid for overnight shipping. It says invalid tracking. I contacted the customer service again to be laughed at and said it's shipped. I asked for the proper tracking he said I can't do that and I explained the issue. He responded that's not my problem and I can't give you tracking. Remind you I paid for overnight shipping and then he said well it should be there Tues. Feb4th. I said *** I paid for overnight shipping why is it taking 5 days when I was supposed to receive the bat jan. 24th ? He said I told you that's not my problem very rude. I asked to speak to management, I was told sure I'll send you to his voicemail but I promise he cares less than me and will not return your call so you are wasting your time. So what we have is theft pretty much they charged me for overnight shipping which I didn't receive and the customer service was rude and nasty. They are refusing to get me a valid tracking # for my order.

  Business Response

  Date: 02/06/2025

  The customer's complaint was reviewed, and his expedited shipping was refunded because of the delay in shipping the order. 

  Customer Answer

  Date: 02/06/2025

  I knew it was a waste if my time like everyone else said. Guess it's ok for them to false advertise and tell customers false info to get them to order with them . Then after payment is made they change shipping and delay . Crazy how they lied to me and it's ok . Then I do the proper thing contact you and get Nothing like everyone says . Bbb does nothing for consumer . Thanks I'll never waste my time again while they keep saying lies to get consumers to purchase their goods then take advantage of consumers 

• Initial Complaint

  Date:01/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A digital gift card was purchased and not received. Upon contacting and providing proof of purchase was informed that our family purchased a physical gift card which was not the case. The receipt even showed that an electronic gift card was purchased and did not include shipping costs as indicated on the website for physical cards. I spoke with an employee who cussed at me after I explained several times that the gift card was electronic. We have not received the electronic gift card nor have we received a follow up. Please reference the reviews for this product as indicated; many customers never receive the product. I would like the company to fix this issue and allow customers the ability to receive their item as desired.************************************************************

  Business Response

  Date: 01/16/2025

  There was some confusion if the initial order was to be a physical gift card or an e-gift card.   Customer was contacted today, and an e-gift card was emailed to him.  Issue has been resolved.   The phone conversations were reviewed and there was no vulgar language used by the Rawlings staff. 

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two issues with my order R01554353. The bat I ordered had two prices listed but I could only purchase for the higher one. I asked for a 20 dollar refund and they said no. When I received the bat the grip was applied improperly. Rawlings has the worst customer service Ive ever experienced in my life. The chat is useless you cant get ahold of anyone, the email contact is also useless as you cant get a response and the ******** page is also useless as no one responds. The customer service phone number took a week of calling before anyone would actually pick up and there wasnt a recording. When I talked to someone about my issue with the bat grip they only offered a refund. I told them I wanted the bat with the grip applied right and that if you compared pictures you would see it was off. They said only a refund and I asked if they could just send me a grip and I would regrip it myself. They said no only refund. Why would anyone want part of a bar girl that is smooth where your hand holds its. I ask for supervisor and get a voicemail and left a message. I called back two more times and two more voicemails. I think that was over two weeks ago now. I stated it before and will again the worst customer service Ive experienced in my life.

  Business Response

  Date: 01/06/2025

  We explained to the customer that grip was applied correctly and if a new grip to him it would be the same situation.  We offered to have the bat returned for a refund, but it appears we did not receive a response from our last email that was sent

  Customer Answer

  Date: 01/07/2025

  Complaint: 22744589
  
  I have reviewed the business' response and am rejecting it because:

  There are no emails sent from Rawlings customer service, that is not true. The only emails are from me to Rawlings, screenshot attached. I already explained I dont want I a refund I want the bat and need a new grip. If you would actually look at the picture I sent versus your website picture you would see the grip wasnt applied correctly. This is the worst customer service I have ever dealt with in my life and its shocking with how big of a company it is. Im still waiting on a call from a supervisor that I left multiple voicemails for and is never available when you call. I have been using Rawlings brands for decades and this just makes me want to switch and never recommend them to anyone. 
  
  
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 01/15/2025

  I finally received an email but they still wont even respond back to me. This is still the worst customer service. I am also dissatisfied with bbb closing the case without getting a real effort a resolution. 

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing in follow up to my October 15, ******************************************* getting a refund for defective Rawlings shoes I purchased.  Unfortunately, I have not heard from you so I am writing again.

  In short, briefly after buying these shoes they started falling apart, yet despite writing numerous letters to the CEO of Rawlings Shoes, ********************************************************************************** asking for a refund of the $31.25 purchase price, I have received no response! In my letters to Rawlings and my last letter to you I included a copy of the purchase receipt. 

  I look forward to hearing from you at your earliest convenience with a resolution to this matter.  I am deeply disappointed by Rawlings failure to even give me the courtesy of replying to these letters!  Please assist me in getting this $31.25 refund. 

  I await your reply. 
  

  Business Response

  Date: 01/21/2025

  We are currently in receipt of a complaint letter from Rawlings Sporting Goods regarding a pair of shoes purchased by a ******* ****, Y39079.

  Please be advised that we have had no communication with Mr **** regarding his complaint.

  There is a procedure which we follow regarding any defective product and / or complaint a customer has.

  It is my understanding that Mr. **** enclosed a receipt for the said shoes; which we are not in possession of.  We also require pictures of the damage shoe so that we can confirm it is from our production line.

  If it is possible, please advise me of either a phone number or direct email address so that I can speak with him to receive the noted items.

  When we receive the requested info and it meets our requirements, we will be happy to issue a refund check.

  Thanking you in advance for your help to settle this matter.

  Regards,

  ******* Del Cielo"

• Initial Complaint

  Date:11/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four pairs of Baseball pants on 9/6/24 and 3 pairs were delivered as expected shortly after ordering. I returned 3 of the pairs successfully through their online return system. However, one pair was on backorder and I received an email on 9/17/24 Notifying me of the back order. In the email it Asked if I would like to cancel the back ordered item. On 9/30/24 I replied that I would like the back ordered pants canceled. On 10/11/24 The pants were delivered. On 10/12/24 I attempted to use their online returns system, but the system said it was not eligible. I emailed customer service and returns department on October 16, October 20 (used their live chat without success), emailed again on October 23, October 27, and November ************************************************* returning these pants. It has been two months now, and I am still attempting to return these pants.

  Business Response

  Date: 11/26/2024

  This issue has been resolved.   Customer has been contacted and sent a label to return the unwanted pants.   A refund will be provided once pants are returned. 

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  I received the email with *** shipping label (Tracking 1ZE469849094291910) and have packaged the item in it's original box and will ship it out tomorrow (11/27/24).  I have reviewed Rawlings response regarding complaint ID ******** and although I would have appreciated an apology for the problems with their returns system, the terrible customer service and wasted time to reach this resolution, I am content with the outcome.   
   
  Sincerely,
  
  ****** *****