Complaints

This profile includes complaints for Rawlings Sporting Goods Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rawlings Sporting Goods Company, Inc has 4 locations, listed below.

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  Rawlings Sporting Goods Company, Inc

  111 West Port Plz Ste 1100 Saint Louis, MO 63146-3018

• 

  Miken Sports

  131 Bissen St Caledonia, MN 55921-1811

• 

  Miken Sports

  PO Box 1 Caledonia, MN 55921-0001

• 

  Rawlings Sporting Goods Company, Inc

  132 Bissen St Caledonia, MN 55921-1814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online for $489 gear. Paid with affirm which they accept. Two days later get email order was cxl. No reason so I call, rep said non pymt to call Affirn. I called them they had sent pymt. call Rawlings back was told oh yes we are having problems processing that so we canceled. 2-3 bus. Day refund. Placed a 2nd order same thing. Cxl non pymt but money was sent. Now I have two charges over $1000 and still no refund. For a company like Rawlings this is unacceptable. Ive emailed multiple times no response. Chat tells me 2-3 days. No one on the phone will assist with the refund. It was to be escalated but clearly not.

  Business Response

  Date: 11/08/2022

  We were having issues with the new system that was implemented that created a delay in processing a refund.   I have been notified by my team that the refunds requested have been processed. 

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Rawlings canopy from ****** in February. Before summer was even over the product was failing. I contacted their customer support and they refuse to process the warranty and claim it can only be processed through ******. Their warranty policy simply states that products must be purchased through authorized retailers and did not list any exclusions, but they are claiming they have a special policy that applies to purchases from ******, even though this exlusion is not listed anywhere for customers to see. As their products are subject to any and all written warranties, their failure to honor the warranty qualifies as breach of warranty, or breach of contract.

  Business Response

  Date: 10/13/2022

  Rawlings was sent pictures of the defective canopy and the receipt.   ($49.97).  Purchase date was not visible however.   Our evaluation team determined that there was no manufacturing defect.  Defect was likely caused by canopy being constantly exposed to the weather conditions for an extensive periods of time.  

  Customer Answer

  Date: 10/24/2022

  Full receipt attached. The date, 2/28/22 is displayed in 4 places on the receipt, verifying it is within the 1 year warranty period.

  
  

  As I stated in my email communications with the company, the canopy was not constantly left up, but was frequently used as here in Texas this past summer we had nearly 2 months over 100 degrees, and with 4 young children we like spending time outside. Their warranty does not outline any specific time limits for use, so implied warranty would apply to their product and would dictate that their product should hold up to reasonable use. If we are going to parks almost daily in weather that is consistently between 100-112 degrees, it is reasonable to use the canopy for its intended purpose of providing shade. As the heat did not pick up until May/June, that's a couple of months of minimal use followed by several months of more frequent use. Their product didn't last 6 months before materials started to fail, and that is less than half the warranty period. While Texas summers may be more extreme than other regions of the country, that does not limit what would be considered reasonable use of the product. It is still reasonable to use it anytime we want to spend time outside during the summer months. As to their claim that it was left up constantly, it is both untrue and unfounded. Again, I live in North Texas where winds would prevent such use. If it was left up constantly the wind would have blown it away, caused damage to the frame (there is no damage to the frame) or caused more damage to the fabric than a few ripping seems. We have an outdoor Lifetime shed where it was stored when not in use.

  From the moment I contacted Rawlings they have tried shifting blame in any way they can in order to avoid any responsibility. At this point I do not anticipate any cooperation or acceptance of responsibility from Rawlings, and feel that the public should be made aware of the deceitful nature of the company. In conjunction with this complaint to the Better Business Bureau, similar complaints have been filed with the Texas Attorney General and the Federal Trade Commission outlining Rawlings breach of contract and subsequent shady business practices.

  Business Response

  Date: 10/31/2022

  The item should be returned to Costco for reimbursement.

   

  Customer Answer

  Date: 10/31/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Once again Rawling's is falling back on the claim that anything Rawling's sells through ****** is not warrantied by Rawling's, and that ****** doesn't allow warranties to be serviced by the manufacturing company and that all warranties must be serviced through ******. As a former ****** employee who handled many returns at different points of the process, and also as a ****** customer for years I can verify that this claim is false. Some warranties for products sold at ****** are not handled by ****** at all. For other items, ****** will ask customers if they have tried working with the company prior to returning the items and may suggest trying to do so first. But in the majority of cases the warranties from both companies apply. I have had my ********* blender, purchased from ******, serviced by the ********* manufacturer in Orem, UT. I have had my ***** knives serviced by ***** themselves. While I could have taken these products and returned them to ******, that does not limit or exclude any warranty from the manufacturing company. Rawling's, however, is seeking to pass the buck in any way they can. They deny the product has any warranty through them, until evidence is provided otherwise. Then they claim the product was used in a way contrary to their warranty. When that was disproved they went back to their original claim.

  The written, posted warranty for their products is on their website for anyone to read. Nowhere in their warranty does it provide any of the exclusions they claim. If they cannot abide by their own warranty policy then they should be held responsible for their breach of contract with the customer. I believe their actions and behaviors have demonstrated sufficiently a pattern of disregard for their contracts, and for their customers. Because of this pattern, I do not believe they will fulfill their warranty, and that they will continue to take advantage of their customers. While I do not believe I will receive any service from them, I believe my case can serve as a warning to other potential customers, and that it can help establish a long term pattern as others have similar issues with their company.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12th around 10pm i placed an order for a custom glove costing a total of $499.95 and then realized the address I was having it delivered too doesn’t receive postal mail. So from the 13th of august to this current time being august 26th I’ve tried contacting them. And everytime their customer service line was in a meeting. I’ve tried their online customer service which always stated to contact within their business hours which is what I was doing. I’ve tried emailing them and no response. My email won’t even be sent through to them. I’ve tried every possible way to contact that to fix my order and haven’t received any help. On top of that. I have my order number which is #*********, the order doesn’t even show up on their website even tho I have an emailed receipt of my purchase.

  Business Response

  Date: 09/06/2022

  Customer was contacted,  notified him that the glove order has been processed and let him know the projected ship date.   Customer was happy with the information and has elected not to cancel the order.  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order R01022032 for a custom glove on Sunday July 31st at 2:20PM. I realized I selected the web of the glove to be white which is an illegal glove for a pitcher. Therefore, I decided to place another order R01022038 on Sunday July 31st at 2:44PM to correct the glove as Rawlings website would not allow me to make any changes. The company was closed on Sunday so I could not get ahold of anyone. Therefore, I sent an email to ********************************** on July 31st at 2:50PM requesting that order R01022032 be cancelled. I never received an email confirmation back from Rawlings customer service. I tried calling ********************** several times throughout the week to confirm they received my cancellation request. Unfortunately, I only got ahold of a customer service rep named ****** on Aug. 5th. ****** informed me he would submit to cancel my order and that I would hear in a few days if my order was cancelled. I received an email today Aug 9th stating that the manufacturer process was started on my order R01022038 and that they could not cancel my order and provide me a refund of $427.95. I ended up purchasing 2 gloves and was charged a total of $855.90. I want a full refund of $427.95 for my order I requested to be cancelled within 30 minutes on a Sunday when they were closed. It is unacceptable that a company such as Rawlings could not respond to my email request and cancel my order in a timely manner that would of prevented my custom glove from entering their manufacturing process.

  Business Response

  Date: 08/12/2022

    The customer was issued a refund on August 10th totaling $427.95; for their initial glove order     R01022032

  Customer Answer

  Date: 08/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************