Complaints

This profile includes complaints for Rawlings Sporting Goods Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rawlings Sporting Goods Company, Inc

  111 West Port Plz Ste 1100 Saint Louis, MO 63146-3018

• 

  Miken Sports

  131 Bissen St Caledonia, MN 55921-1811

• 

  Miken Sports

  PO Box 1 Caledonia, MN 55921-0001

• 

  Rawlings Sporting Goods Company, Inc

  132 Bissen St Caledonia, MN 55921-1814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a replacement bat February 2023 . The bat was recently used at the start of my daughter college practices and it has cracked . I have emailed asking for it to be fixed or replaced I received an email back which I attached stating what happened and was told to fill out a form for a “ 2nd replacement” I got an email back also attached telling me how to send it back with a RA number . After I asked what information do I send back with the bat that they are saying it’s out of warranty . I called the company and asked for proof that the replacement bat was actually a new bat I find it hard to believe it broke already . The company is not giving me that information instead they were condescending a rude when I asked .

  Business Response

  Date: 09/18/2023

  The bat was purchased on 12/20/21, bat was replaced in September of 2022, made an exception to our 1-year warranty and shipped another replacement in February of 2023.  Customer requested a replacement of the second replacement, and it was denied.   That date is well past the one-year warranty period.    Replacement bats do not carry a one-year warranty.  We look at the original date of purchase and typically will only replace a bat through that one-year period.  

  Customer Answer

  Date: 09/18/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I received an email stating I would get a 2 ms replacement because the bat I received wasn’t new . It doesn’t make sense to tell me to fill out forms and the deny the replacement. This is unacceptable and poor customer service 
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:08/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently, *********** *** **** ** ******* are now owned by Rawlings. Placed (2) separate orders on ********* on Sunday evening, August 13th. Had 3 windows open on my phone. Order #1, Order #2 & New Account/Rewards Sign-Up. Apparently, I finished each window in the wrong order, as (AM the following morning) I opened the MyAccount Tab and it showed “no activity”. I called ***** and was told that the order(s) were placed a “minute or two” before the Account was created, so I will have no Order history/tracking etc… (or) rewards credits for the transactions. The real kicker was not the BS “nothing I can do”, it was actually the sullen, miserable, condescending tone that he took with me, like I’m somehow a jerk for even even bothering him with this. At a time when pleasant, caring and reasonable Customer Service should be a focal point with companies, apparently (after reading some of the other complaints on this site), Rawlings/*****/************ simply doesn’t give a **** about their Customers. 20 Years of Customer Loyalty and repeat business means absolutely nothing to them. Sad.

  Business Response

  Date: 08/15/2023

  Our team reviewed the complaint and manually added 300 customer loyalty point t0 her account. 

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about a bat that my son has. We have spent a great deal of money on sports equipment from this company, not only for our children but also for the baseball league my husband is president of. We purchased is a Rawlings Quattro two years ago. It had a manufacture issue and rattled inside the barrel of the bat. We used the warranty and replaced the bat. Unfortunately it was too late for our older son to use it in that season by the time it was replaced so we kept it until our younger son was big enough this year to use it. It is a rarely used bat only about 5 games this season and at batting practice last night it it broke into two pieces, in half. This is unacceptable and seems extremely wild to break so simply. My son is a small 8 year old who takes great pride in taking care of his things. It was replaced before due to a manufacturing issue I suppose but clearly there is a lack of craftsmanship. We had contacted the company through email and online chat. Each time they have offered no resolution and completely disregarded us as customers. We are simply replied to with the warranty is out and then nothing. They offer no resolution and are extremely rude and dismissive about this issue. I was kicked off of a chat today which I can provide the transcript of at your request.

  Business Response

  Date: 07/13/2023

  The customer's bat was out of warranty and that is why a replacement was not issued.   I reviewed the customer's complaint again and elected to send them a replacement bat.  The replacement is shipping today 7/13/23.

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in January, the Easton Bat cracked during the warranty period. Filled out the extensive claim form and uploaded all the required documents, which required proof of purchase as well as several pictures confirming the defect and ones that show the serial number. We believed that once it was approved, they would send a replacement under warranty. The images we sent were extensive, so they could see clearly what happened. Once we submitted the claim form, we recycled the bat. Then after a few issues with their website and emails with their customer service got the approval back. The issue is they were now asking for us to actually ship the bat back to them. Their website and form had several issues and was difficult to even get it to go through. The original form does not go into any detail about where the bat would need to be shipped and it seems like a standard form for both returns and warranty issues. This is an area of opportunity for this company to improve on that form and process. We never thought they would want to ship this broken bat back to them so they could trash it since most companies are environmentally conscious and reduce unnecessary shipping when possible. Using the same form for both returns and warranties does lend to confusion and should have had a more clear process.

  Business Response

  Date: 06/08/2023

  Easton bat claims require the bat to be returned for inspection.   Bat was not returned by the customer and therefore we cannot process the warranty claim.  Customer for sent a 20% discount to use on future purchases.

  Customer Answer

  Date: 06/10/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: It did not satisfy the request to replace Eastons failed product. 
  
  
  Poor customer support and Policy is not clear especially on mobile deceives, website had numerous errors and Easton required pictures of the damage, pictures of the serial number and receipt to be submitted then wait for approval and then only after that and acceptance of the claim, they send you a notice with details to send the bat back at the consumers expense when they already had detailed photos per their request and proof of purchase as well as a picture of the serial number. It is unlikely their is any inspection needed, they simply are causing unnecessary shipping and wasting resources to minimize the amount of successful claims in an environmentally unfriendly manner.  It appears they put several unnecessarily septs in place to discourage consumers following thought with claims in a deceptive manner. 
  
  
  
  Sincerely,
  
  
  
  *****

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Rawlings ****** Gloves are totally failing on the outside. They have not been used just stored in a house in a closet. The glove is supposed to be leather and as you can see in the pictures it has something that is not leather. Rawlings will not support their product because it is older than a year.

  Business Response

  Date: 03/09/2023

  We warranty our products for 1 year.  Our records indicate this glove was last shipped to our distributors around 2005; so we will be unable to replace the glove.

  Customer Answer

  Date: 03/10/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Yes the two gloves that I have are made from a material that is falling apart. Even the gloves are older they should not be doing what they are doing. The company is using time as an excuse to sell gloves that are junk to make a profit. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our daughter a softball bat from *******Rawlings 9/2021 that cracked at the handle. The company honored the warranty and replaced the bat in 7/2022. The replacement bat now broke this month 2/2023 and they say that there is no warranty on the replacement bat. For one, no one told us that when they replaced it and for two, how can a company not be liable to replace a product that is clearly defective!? My daughter is only 11 and certainly did not mistreat the bat showing that it’s a certain defect twice now. It’s a very pricey item and we ended up having to buy another one for her outright and we don’t believe this is good customer service.

  Business Response

  Date: 03/01/2023

  The bat carries a one year warranty from the date of purchase.  If necessary,  we will replace the bat multiple times within that one year period.  However, if the replacement bat breaks  past the one year warranty period; it is not covered.    In this case, the custom has had the use of a bat for over one year.

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 2/13/2023 online order of -Prowess Pant Solid Black XL total cost $28.58
  Company Rawlings- Items shipped 2/15/2023 and I received them 2/18/2023 standard *** ground. I emailed on 2/20/23 asking for the steps to return an item. No response was received. I emailed again 2/21/23 from my work computer. No response was received. I called on 2/23/2023 customer service ************ and was told all returns are processed online and follow the instructions at Rawlings .com. I have since followed the instructions and I am being told my order # doesn't exist. I've tried the CHAT with live agent -which says it's after hours? And directs me back to customer service- where they direct me back to the website. Seems to be a big scheme to keep consumers form processing returns.

  Business Response

  Date: 03/09/2023

  The customer has been contacted.  A return authorization has been set up for the customer with a shipping label.  Once the product is returned,  a refund will be processed 

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ****** ***** ******** fastpitch softball bat in May of 2021. The bat barrel cracked in less than 3 months of use. I sent the bat back and received a replacement in 8/21, the same model despite asking for a different model because everyone that owned that bat said they broke within months. This bat cracked as well after less than a year use. I received another replacement in in 8/22. This bat cracked in 3 months as well. I filed a warranty claim and sent the bat to California. They rejected my claim due to the 1 year warranty being expired. My complaint is each bat should carry a 1 year warranty. None of the bats they sent me lasted more than a few months, yet they continued to replace it with the same model bat. The bat retails for over 400 dollars. A bat that expensive should not break in 3 months when being used by a 12 yr old girl. Having a defective product and replacing it with a defective product is not fair business practice. The company knew this bat was poorly designed and would not last. If they replaced the bat, the 1 year warranty should reset because it is a new bat. I just want a product that lasts a reasonable amount of time.

  Business Response

  Date: 02/09/2023

  Our bats carry a one year warranty from the date of purchase.  We will replace the bat multiple times if fails within the one year time period.  O   The one year warranty starts from the original date of purchase; it does not start over when a replacement bat is received.   In this case the original date of purchase was 05/06/21 and is not eligible to be replaced.    

  Customer Answer

  Date: 02/13/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Each bat should carry a 1 year warranty.  If the original bat has a 1 yr warranty, why would the replacement not be covered for a year as well?  Not one of the 3 bats lasted a year, the most recent lasted only 3 months.  Your company should stand by the product they are selling.  The ***** bat was defective.  I deserve a product that will last a full season.  Three bats that all broke and I had to go thru the process of returning all of them is not the equivalent of having a good bat that lasts a normal duration.  Do the right thing and stand by your product.  I deserve a replacement or a credit toward a new bat.
  
  
  
  Sincerely,
  
  
  
  ******* **********

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # R01065854 Purchased a customized glove valued at 400$ on November 16th. When I went to buy the glove, I went into chat and asked if it would be here in time for Christmas otherwise, I would buy elsewhere. Was assured by the Rep it would be delivered before Christmas so proceeded to buy. A few days before Christmas when I did not receive the glove I again went into chat where I was informed it would not be here before Christmas but delivered by January 6th. I was told cutoff for Christmas delivery was The 8th of November and I had ordered 8 days later! I explained to him I was told it would arrive on time and felt they just wanted to me buy the item and misled me on delivery just to make the purchase. I was very upset! This was the only item my son wanted , and it did not arrive on time as promised. January 9th comes, still no glove I call in. Rep tells me it's not coming until end of January maybe first week in February. I told (******) I was promised it for Christmas, then first week in January now you're telling me end of January or first week in February. He said oh these are just estimation, and we are severely behind. I said Well you can't promise a customer one delivery get them to buy and then item never comes! I said it will be too late in February my son plays D1 Ball and will be traveling then. I asked to speak to a manager, he told me they didn't have managers. I asked for a corporate number he said they didn't have one! I asked for a refund he said no refunds on customization. I said even if you don't deliver it twice as promised? He said no refunds. If I knew the glove was not coming til February I would of never bought it from here. Rawlings cannot simply do whatever they want and deliver items when they feel like. I paid for a product to be delivered before Christmas and still have not got it. February is not what I was guaranteed, and I am seeking a full refund! I had to go buy it elsewhere. I ordered it later and it arrived before this one!

  Business Response

  Date: 01/17/2023

  As requested by the customer,  a refund has been processed to their credit card

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Also want to thank Rawlings for the apology. Terrible customer service, as to how I was treated, terrible business practices, no manager ever calls you back. It will not be unknown to many a college baseball teams I associate with. I hope none of them do business with you in the future! Sometimes you just get that one person who has a bunch of pull and you treat them badly and I will not tolerate it! 
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Softball bat on September 27, 2022 for $541.20, I was called and informed the bat was on back order and asked if I would like refund on September 27, 2022. I have never received refund to this day, I have talked to Rawlings **************** with guy name ***. I was asked to send my bank statements proving the money was not refunded. So I sent bank statements after sending bank statements I was asked to set up conference call with my bank and Rawlings. After talking to my bank for 45 min Rawlings has still failed to give me my refund. They say it was already sent. Then 3 days later they ask for last 2 months of my personal bank statements to prove I didnt get refund, even after already sending 1 month of statements and Rawlings talking to my bank for 45 min. During this process I have been on the phone with Rawlings a total of 9 hrs and 27min. Its ashamed that this is taking place. All Im wanting is my money back. But after after all this time I still havent received my money.

  Business Response

  Date: 11/22/2022

  We had some technical issues with the processing of credit card refunds.   This issue has been resolved and the customer has been refunded their money.

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************