Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wish to stop receiving these inquiries. Starting to believe my identity is compromised.

  Business Response

  Date: 04/18/2024

  We apologize for any inconvenience this situation may have caused you. In order to resolve your complaint, we have removed your information from our marketing database and have added your information to our internal Do Not Mail list. ****** communications from our company will cease, however, please be aware that we may not be able to prevent additional mailings that have already been processed or stop similar mailers from other entities. Additionally, please note that mailers are generated using general platforms and are not created with, nor do they contain, any personally identifying information such as SSN or otherwise. 
  
  If you have any further concerns, please do not hesitate to reach out to us at **************.

  ***************************

  Client Relations Manager 

  ***************************************************

   

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cannot contact the business at all, to just let them no I don't own the vehicle they want to sell me a warranty for and stop with the mailing advertisement.

  Business Response

  Date: 10/04/2023

  To who this may concern, We do apologize for any hold times. I have found his file and taken him off any more mailing correspondence. We do want to add there might be other companies who send out similar mailer if she receive anything going forward it will not be from Nationwide Automotive Service Center. 

  **********************;

  Client relations Manager 

  ***********************

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a contract with them for 2 years. My transmission went out and now they are refusing to fix my transmission and are threatening to cancel my subscription with them after 2 years. I have never had an issue with my car until now. I gave them all the necessary documents they requested. They are now threatening to drop me still. The car has been here a the mechanic shop for 3 weeks and they are only waiting for the Ok to fix the car. So we are going to have to fix the car and bring it home. We cant get anywhere as this is our only means of transportation.  I am missing doctor appointments because of all this.  I have paid them every month for 2 years and they are refusing to honor the contract I have with them.

  Business Response

  Date: 09/05/2023

  Hey BBB, We are still trying to contact the customer on this complaint. We reach out to the administrator who has full control of Claims. What information we have gotten so far from the Administrator is that they are asking for Service records for the vehicle nothing has been denied, We have tried to reach out the customer to explain the situation, We have also reach out to the shop to get all the Recorded Needed. We will update you on this matter further once we have gotten a hold of the customer.

  Thank you 

  **** ********

  Vice President

  Nationwide Automotive Service Center

  Business Response

  Date: 09/07/2023

  To who this may concern, We have tried to contact the customer we did get **** **** on the phone 9/5 to explain that we are a selling broker of the policy, We continued to explain that Car Guard administration Underwrites the Programs and has full authorization to approve and deny claims. As of right now the claim is not denied, They have requested a copy of a transmission service that was due at 60,000 miles we have contacted the dealership on behalf of this customer, We were told that all the records that they have sent is all that they have and there was no service performed on the transmission at this particular Repair facility.  We have contacted the customer numerous times to try to help but with no success. We are willing to as a courtesy to cancel out the account and provide a full refund of what she has paid into the policy. We need the customer to contact us at **************. She can request to speak to a manager to come to a resolution on here account.

  Thank you 

  **** ********

  Vice President 

  Nationwide Automotive Service Center