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Business Profile

Auto Service Contract Companies

American Service Auto Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This mailer is misleading and it's the third I've received. It lists my cat informational and a policy number as if to present it as legitimate. Nowhere does it list it is a solicitation. This is designed to confuse people like the elderly. This mailer is also going to an old rental address and I do not want the new tenants to have my car information even if it is public information.

    Business Response

    Date: 08/16/2024

     

    Thank you for bringing this to our attention. We apologize for any inconvenience or concern. In an effort to rectify the situation I have removed you from our mailing list. Please note, there are many agencies that provide similar service and all mailers are largely identical in layout as the approved marketing format for extended repair coverage. While we have stopped mailers from our office we are unable to stop solicitations from other companies. You will need to reach out to them individually should you receive another mailer. Thank you again and we wish you well. 

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since purchasing my car from a dealership on June 28, 2024, I received a few mailings encouraging me to complete my service agreement. Some appeared to be cheap and fake. The 2 letters I received from Nationwide Automotive Service Center appeared legit, so I called the phone number on August 8, 2024.The gentle*** on the phone had my information about purchasing this car from the dealer. He sounded professional & trustworthy.He convinced me that I needed to pay $199 to activate my service plan. This was consistent with me paying a separate fee days after purchasing the car to activate the *** in my car, which I had done. Or paying for ********* which I have not.So I gave him my billing info, and he told me to check for a text or email from my bank confirming the payment was sent. I received no text or email, and he stated there must be a problem with the bank and the payment had not gone through. I told him to cancel the payment and delete my billing info. He stated that he was unable to do that & asked me if he could transfer me to someone who could help. The second *** tried to be convincing but I insisted that I did not need the service plan. He repeatedly told me that all my repairs would be out of pocket, so it is better to pay the $199/ month. I told him absolutely not. I reiterated that I already paid for the ****** service plan when I purchased the car. He started to read what the service plan covered and I argued that I already have the coverage, cancel my billing info immediately and take me off his list. He laughed and said dont be angry at me, Im just trying to help you. I said Goodbye.I spoke with someone in financing at the dealership. He explained that the Texas DMV sells their lists of new or transferred titles to third party vendors. Nationwide Automotive Service Center is practicing deceptive marketing techniques that put seniors like me at risk for fraud. I am 70 years old and on a fixed income.

    Business Response

    Date: 08/18/2024

    To who this may concern, we do apologize about the misunderstanding. It does look like your account was cancelled the same day it was activated, We do want to add we have removed you from any future correspondence as of today. If you have any further questions please dont hesitate to call our support team at **************. 

    *************************

    Client relations manager. 

    Customer Answer

    Date: 08/19/2024

    Complaint: 22117255

    I have reviewed the business' response and am rejecting it because: it was not a misunderstanding. It was deceptive marketing with representatives who told me that this was necessary to activate my warranty. They had enough details about my car to lead me to believe it was legit. The Toyota dealership finance officer told me that the Texas DMV sells lists of people who have transferred a title. Seniors like me are at high risk for agreeing to pay for a service that is fraudulent in its approach. I explained that I already paid for the warranty & the Nationwide **** kept pushing that I needed to pay to activate my warranty. 



    Sincerely,

    *****************************

    Business Response

    Date: 08/20/2024

    To who this may concern, We have taken this customer out of our mailing system and have cancelled out the policy the same day she purchased it. We do feel like we have done everything the customer has asked of us to cancel the policy, and have taken her off any future correspondence. If she has any further issues she can call us at **************. 

  • Initial Complaint

    Date:08/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others I have received a predatory mail suggesting that if I do not call immediately I will lose some nebulous form of car coverage. The format and the language suggest "official" business but it is nothing other than an attempt to get me to do buy something I do not need. Previous responses from the vendor claim that the form sent is standard practice. It might be the scammer standard but no respectable and transparent business would use these tactics.

    Business Response

    Date: 08/20/2024

    Thank you for bringing your concern to our attention. Marketing mailers are sent in accordance with all local regulations and have been approved by governing parties. That being said, we do apologize that the mailer caused concern. I have removed your information from our database and you will receive no further mailers from our company. Please note* many companies send offers of coverage and most are similar in appearance. While you will receive no further communications from us, we cannot stop, prevent or preclude other entities from reaching out. Thank you and again we apologize for any concern or inconvenience this has caused.

    Business Response

    Date: 08/20/2024

    To who this may concern, No personal information was disclosed. We do apologize any inconvenience this mailer has cause, we have take you off of any future communications. You will no longer receive anything from nationwide automotive service center going forward, If you have any questions please reach out to our customer support team at **************. 

  • Initial Complaint

    Date:07/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nationwide Automotive Service Center send out predatory mailers. These unsolicited mailers are not only persistently pushing unnecessary services, but they are also deliberately made to look official, which I believe is a deceptive and misleading tactic aimed at scamming consumers.Despite having no prior engagement or relationship with your company, I have repeatedly received these mailers which reference my vehicle details and other personal information. I do not appreciate the unwarranted intrusion into my personal life.These mailers are clearly designed to create a sense of urgency and importance, misleading recipients into believing they are from a legitimate or official source when they are not. This is a predatory practice that takes advantage of consumers' trust and vulnerability.I am requesting that Nationwide Automotive Service Center immediately cease sending these mailers to my address. Furthermore, I urge your company to review and amend your policies regarding the acquisition and use of personal information to ensure that such predatory practices do not continue.

    Business Response

    Date: 08/18/2024

    We apologize for the inconvenience. 

    To address your complaint, we have taken the following steps:

    1. We have removed you from our contact list and marketing campaigns.
    2. We will cease all future communications with you.

    Please note that we may be unable to prevent additional mailings that have already been processed. Additionally, while other companies may send you offers, rest assured they will not be from us.

    If you have more concerns, please reach out to our support team at **************. 

  • Initial Complaint

    Date:07/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monthly contract being paid to Nationwide Automotive Service Center; contract renewed 12/23/2023; account current; $160 per month. Called for service regarding my vehicle. All contact numbers for company not functioning. Company closed without notice to me regarding not providing services for my money. Contract number#: NTWMC60045 Vehicle: 2016 ******** CT6 Expiration 01/13/2029 Coverage: Exclusionary Add-On MC

    Business Response

    Date: 08/21/2024

    We do apologize for the late response, We have not gone out of business. which phone number were you calling? Our general customer ********************** number is **************  8-5 CST Monday - Friday . We can reach out to you as well what is a good phone number and time to get in contact to assist you on your policy?

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my policy for Auto warranty. And still haven't been credited to my Discover Card.

    Business Response

    Date: 08/21/2024

    To who it may concern, We do see this policy was cancelled on 6/28/24, We refund the down payment on 7/11/24 for a full refund of everything that has been paid into the account. i have attached a screenshot of the Transaction. If the customer has any more concerns please reach out to our Customer ********************** department at ************** 

  • Initial Complaint

    Date:06/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nationwide Automotive Service Center send out predatory mailers. These unsolicited mailers are not only persistently pushing unnecessary services, but they are also deliberately made to look official, which I believe is a deceptive and misleading tactic aimed at scamming consumers.Despite having no prior engagement or relationship with your company, I have repeatedly received these mailers which reference my vehicle details and other personal information. I do not appreciate the unwarranted intrusion into my personal life.These mailers are clearly designed to create a sense of urgency and importance, misleading recipients into believing they are from a legitimate or official source when they are not. This is a predatory practice that takes advantage of consumers' trust and vulnerability.I am requesting that Nationwide Automotive Service Center immediately cease sending these mailers to my address. Furthermore, I urge your company to review and amend your policies regarding the acquisition and use of personal information to ensure that such predatory practices do not continue.

    Business Response

    Date: 06/12/2024

     

    We apologize for your concern. Our mailers are standard marketing layout and in no way intended to cause concern. To ensure no future mailers are received from us, I have located this file in the system and marked it as do not contact. Please note that there are many other service contact resellers and the mailers may look very similar in nature. While you will receive no future mailings from our office, we cannot prevent other entities from reaching out. We thank you for the opportunity to correct the issue and wish you the best. 

    Customer Answer

    Date: 06/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter with two paper ID cards attached to it. The letter stated I must call to activate my cards so my vehicle can be protected since my manufacturers new car warranty may have expired. I have never heard of this company or know how they got my name and address. Matter of fact I do have an extended warranty so this so call scamming company can leave me alone.

    Business Response

    Date: 05/16/2024

     

    Thank you for reaching out. Our Marketing mailers are sent using the same publicly available information as grocery coupons or a promotional credit laid out like a check for credit towards purchase. No personal information such as birthday, social security or the like are accessed and the consumer is able to simply throw the mailer away as they would with unwanted coupons. In an effort to avoid any further inconvenience or concern, we have removed the address from our system and no further mailings from our company will be sent. Please note that many brokerages send letters, notices, etc. in an almost identical format. We are unable to cease any marketing efforts made outside of our company. Thank you for your time today and again we do apologize for any inconvenience or concern this mailer has caused. 

    Customer Answer

    Date: 05/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************************

  • Initial Complaint

    Date:05/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive asked nationwide automotive service center numerous of times to stop sending me advertisements. First of all Ive never owned a Malibu and 2nd Im just not interested. ******* that always answers the phone suggest I just ignore the notices Im tired of getting them and want them to stop bombarding my mailbox with their junk mail

    Business Response

    Date: 05/06/2024

    We do apologize for any inconvenience . I have found the record and taken him off any more mailing correspondence going forward please allow 30 days for this to take effect. We do want to add there might be other companies who send out a similar mailer, If he receive anything going forward it will not be from Nationwide Automotive Service Center. If the Customer has anymore questions please feel free to call **************.

    ***************************
    Client relations Manager 

    Ext 1004 ************

  • Initial Complaint

    Date:04/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For many years, I continue to get this threatening letter of them, closing up my account, which *** never had an account with them. They send me out these fake cards. I wanted to stop them to take my address off of their list and leave me alone with all these complaints I am so glad I have not fell into their trap. They are not gonna help anybody. They are just a fraudulent company taking money from poor people who are looking to make sure they have help when their car breaks down, and they should feel ashamed of themselves and the BBBshut them down . Is wasting of the trees in the ink they put on the paper to send to all these people every single day!

    Business Response

    Date: 04/22/2024

    We do apologize for any inconvenience . I have found the record and taken her off any more mailing correspondence going forward please allow 30 days for this to take effect. We do want to add there might be other companies who send out similar mailer, If she receive anything going forward it will not be from Nationwide Automotive Service Center. If the Customer has any more questions feel free to contact us at **************.

    **** ********* 

    Client Relations Manger

    Nationwide Automotive Service Center

    Customer Answer

    Date: 04/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I just want you to never send me another piece of mail not even from your co-partners relay the message to them that I did not want any more spam mail from you guys. Thank you.
    Sincerely,

    ************************************

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