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Customer Review Ratings
Average of 3,288 Customer Reviews
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Review fromKevin B
Date: 07/27/2022
1 starThis company is a joke. They look for every possible way to get out of paying for repairs. Don't waste your money buying their coverage, you will be extremely disappointed and frustrated!!Review fromTanganyika J
Date: 07/26/2022
5 starsTanganyika J
Date: 07/26/2022
It was excellent. Everything that needed to be done was done. Thank you! I love Car shield. I haven't had any problems getting my issues fixed.
CarShield
Date: 07/27/2022
We love hearing from our loyal customers. Thanks for the being the best part of CarShield! Customer RelationsReview fromWendy S
Date: 07/26/2022
5 starsWendy S
Date: 07/26/2022
Very happy to have this service! A/C compressor went out and they covered the $859 service and I paid the $100 deductible. I was Uber excited.CarShield
Date: 07/27/2022
Thank you for your positive review. We appreciate your business!Customer RelationsReview fromWADE G
Date: 07/26/2022
1 starWADE G
Date: 07/26/2022
Waste of money, many phone calls, lots of frustration....
Carshield don't want to pay the mechanics, I paid the mechanic out of
pocket & now my car is running perfect. I will not recommend this
company to anyone ......
Very dissatisfiedCarShield
Date: 07/28/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromTerri M
Date: 07/26/2022
1 starTerri M
Date: 07/26/2022
Due to all the bad reviews on Car Shield my husband and I chose to cancel our policy. While trying to do so I was offered the gold package for a much lesser price and then when I said no to him he just hung up on me. When I called back I was cut off while still talking. I finally got hold of someone that actually helped me with cancelling the policy.CarShield
Date: 07/27/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromTeresa J
Date: 07/26/2022
1 starTeresa J
Date: 07/26/2022
! I paid monthly and took my Buick to the Buick dealer and
had a electronic part problem.
No stars is what they should have provided. They don’t cover that
electronic part - aren’t we in 2022?
I would not recommend this company to anyone. I tried to cancel - the
guy kept talking over and over - we can still cover you - **** no! New
cars have electronics parts and he said my part was not covered.
Mr would not let me cancel and kept me on the line - kept saying we can
still cover you over and over again. You have a great policy. Not when I
have paid 3 years without a claim and then you tell me I am not
covered. I literally had to tell him to stop. Then he kept me on hold.
Shame on Car Shield! Not a pleasant experience at all. What cars today
don’t have an electronic part? The whole damn things are electronic.
This is 2022 not 2005 ! I can’t afford to waste my money ! I wasted my
money with Car ShieldCarShield
Date: 07/27/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsCarShield
Date: 07/29/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service ContractReview fromGlenn T
Date: 07/26/2022
1 starGlenn T
Date: 07/26/2022
I opted for Car Shields gold coverage, their supposed top
coverage. I took my car to a local shop for an oil leak and found that
the rear main seal is leaking which requires removal of the transmission
to replace the seals. Our shop contacted Car Shield and found out that
******** **** ****** out of Colorado are the company that handles
claims. They informed the shop they don’t cover seals and would not
cover any of the $2400 labor cost. Before contacting this company I
decided to look into their business practices in Colorado. They have
over 1500 complaints and a F rating from the BBB for deceptive sales
practices. Wish I would have known I would be dealing with a different
company when I signed up for this scam of a company. I canceled the
policy immediately. I’m out over a thousand dollars to these scammers
and am stuck with the repair of the car myself. Lesson learned, don’t
fall for Car Shields deceptive sales tactics because when you need them,
they probably won’t be there. Anyone considering their coverage, look
up ******** **** ****** in Colorado and read the horror stories from
there. This is the company you will be dealing with. Car Shield fails to
tell you this when you sign on with them. If I could give a 0 star,
that’s what I would rate this company at. Consumer beware.CarShield
Date: 07/28/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromSHARLEE B.
Date: 07/26/2022
1 starSHARLEE B.
Date: 07/26/2022
I canceled my contract on 7/11/2022. I was billed on 7/19/2022. They took the money from my bank account debit card. I called them and they refunded it back to another card which is a credit card. It was the card I put my down payment on. They didn't tell me that's where the refund was going. Now I'm out of $160 (cash) I don't need the money on my credit card. They said it's policy to use the original form of payment. That's not where they took this money from! I wasn't even supposed to be charged in the first place I had canceled. They'll never get my business again.CarShield
Date: 07/28/2022
Thank you for reachig out to us again.It is CarShield's policy to refund the card on file. As CarShield has refunded the payment there is nothing further that can be done. We are sorry to lose you as a CarShield customer.SHARLEE B.
Date: 07/28/2022
The policy should be to not charge anyone after they've cancelled their policy. Then you took it out of one card and put it back on another. I understand your policy but it's a ill advised policy. I should've been refunded from the card the money was taken from. Better yet neither cards should've been accessed because I canceled my warranty !
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