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Review fromMonica R
Date: 06/06/2022
1 starMonica R
Date: 06/06/2022
Car Shield is not who they say they are. They have ********* and *******************, the former head coach from the ************** advertising. Car Shield cant afford to have their vehicles under warranty because their car are too expensive . I have a *** X5 my compressor went out. I should of only paid $100 for the coverage. The total for everything would of been $3600. My advisor said that they denied it and I called Car Shield back with my advisor on the phone. The representative wanted to send *** a compressor. My advisor informed them that they dont ship parts. Car Shield was refusing to pay for new Freon. The man on the phone told my advisor to use the old freon. I paid $903. Car Shield isnt a good company. That is why they are so cheap. I had a oil leak which is something they should of covered that portion was $1900. My **** ended up being $2600. I had to get a battery and a oil change but I am aware that those 2 items isnt covered. Car Shield will always find a way not to pay something. My advisor told me at *** that Car Shield has never paid anything for any of his customers. I will be seeking a attorney for what I paid. Car Shield is a SCAM.
CarShield
Date: 06/08/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromJasmine B
Date: 06/04/2022
1 starJasmine B
Date: 06/04/2022
I started CarShield in February cause my grandpa ranked it up so highly. But for me it has been nothing but a headache. I paid for services I did not receive. I was lied to multiple times. My repairs took about 2 1/2 weeks to be completed.They say you pay for rental reimbursement and they do not end up reimbursing you anything. I have waited almost 2 months for my reimbursement to arrive in the mail and nothing. They dont even try to help you track the payment down they just continue to give the same bull stuff of lies. Even the dealer ship got tired of dealing with them on my claim as they was just taking their sweet time response to them. I am highly upset and dont recommend this extended warranty to my cat! She has a better chance at nine lives.CarShield
Date: 06/09/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromGlenn O
Date: 06/04/2022
1 starGlenn O
Date: 06/04/2022
My 2015 Ford Escape needed a new turbo. My mechanic called Carshield and was told that this was covered. He ordered all the parts and completed the repair. He was then told, by Carshield, that because he didn't take picture of the old turbo, the claim was denied. I call that a pretty lame excuse. I would not recommend Carshield to anyone. The repair cost me $2348.00. Buyer beware.CarShield
Date: 06/08/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility. The payment to your repair facility was completed the same day the final invoice was provided to the Administrator.Review fromDavid W
Date: 06/03/2022
1 starDavid W
Date: 06/03/2022
Have paid for platinum plan 36 months .first claim filed internal engine part failure clearly covered according to contract.claims **** contacted denial without inspecting auto did not contact policy owner total rip-off/scam dont believe TV accoladesCarShield
Date: 06/08/2022
******, I have reviewed the claim and it was partially authorized and partially denied, per the terms of the **** Please respond with the following: CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that some of the failed parts are not covered by your Vehicle Service Contract. Additionally, the results of this investigation indicate that part of the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility. The Administrator is currently waiting to receive the final invoice to provide payment for the covered repairs.Review fromAmy D
Date: 06/03/2022
1 starAmy D
Date: 06/03/2022
We've had CarShield coverage since we purchased our vehicle last year. The highest coverage possible. Our A/C went out and we drove back into town with the windows down. When we rolled up the window we found the passenger window was cracked. Called CarShield and they said no problem, these items are covered, just take it to a shop and they will call CarShield and open a claim." When the shop called they said they didn't see a claim and needed the contract owner to open a claim for them to upload documents to. So we went to the portal and clicked the option to start a claim. IT HAS A BUTTON TO START A CLAIM AS A CONTRACT OWNER. We started the claim as the official website stated for us to do, and the shop sent in the documents for the repair. I call today and CarShield claims there is NO CLAIM OPEN and that no documents have been sent in. I am now 10 days without my vehicle. Everyone at CarShield has something different to say in regards to how this is supposed to work and how this is just us not understanding and doing things right. I cannot believe we are getting the runaround like this after paying for a year on a policy that they won't even stand behind.CarShield
Date: 06/08/2022
******, I have reviewed the claim and it was partially authorized and partially denied, per the terms of the **** Please respond with the following: CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that some of the failed parts are not covered by your Vehicle Service Contract. Additionally, the results of this investigation indicate that part of the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility. The Administrator is currently waiting to receive the final invoice to provide payment for the covered repairs.Review fromDevon Kay C
Date: 06/03/2022
1 starDevon Kay C
Date: 06/03/2022
They are thieves that advertise themselves as a Warranty Service, but I feel under False Pretenses they misrepresent themselves, because of underlying affiliates cover or confirming the completed repairs. The wording in contract is not self explanatory. CarShield/********** most recent. Previously Car Shield/American Auto Shield, Mrs. ***- I received your email and will attempt to answer your Mr. * 1. My letter of May 12, 2022 does address the latest contract you provided. 2. The latest contract you provided is from provided a service contract from The **********. To my knowledge, this is not a car shield contract. The original contract you provided was from CarShield from . It is a different contract from The ********** contract, number The CarShield contract was a 1 month contract from 10/25/2019 to 11/24/2019 for $99. It is a month to month plan, so presumably, if you continued to pay, it would continue to be in effect. It is administered by ******** **** ******* ***. The ********** contract is administered by ********** ********* ****** ***. These appear to be different contracts. For The ********** contract: Reimbursement for rental car under the contract is twenty-five ($25) dollars for every eight (8) hours, or portion thereof, of authorized labor time required to complete the covered repair, not to exceed a maximum of five (5) days. The labor required to complete these repairs was roughly 2.4 hours. It is likely, that this company would not pay more than $25 in reimbursement for a rental car. I don't see any way for client to demand $1351.79 in rental car costs under this contract. For the CarShield contract: it states that the reimbursement is limited to $40/day for a maximum of $160 per occurrence regardless of delays. In order to receive any reimbursement, they have to approve four (4) hours of labor. The bill for the car rental far exceeds the reimbursement outlined in the CarShield contract aCarShield
Date: 06/08/2022
Relating to your covered breakdown on 8/27/21 CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that Rental Services were not eligible for this claim.
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