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Business Profile

Photo Finishing

Inter-State Studio & Publishing Co.

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Inter-State Studio & Publishing Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Inter-State Studio & Publishing Co. has 21 locations, listed below.

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    Customer Review Ratings

    1

    Average of 22 Customer Reviews

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    Review Details

    • Beverly S

      Date: 04/01/2024

      This company is not LGBTQIA+ friendly in any way, shape, or form. They do not back up employees who are being misgendered, instead telling them they, "Are a guest and should act accordingly." They have told employees, "What did you expect?" when the employee was berated by a customer for their gender. They have refused to let these employees use restrooms available to other employees, forcing them to travel to find off site public restrooms. This is unacceptable.

    • Adam K

      Date: 12/20/2023

      Their emails are spam. The link to unsubscribe, unlike the majority of newsletters, doesn't take you to a page with an option to remove your email from their list. Instead, they want you to create an account to give them more information before you can unsubscribe. The link to the Better Business Bureau A+ rating on the bottom of their web site has a "Click to Review" line that's not hyperlinked to the BBB. Their star rating on the BBB website customer reviews is a one-star but they are listed as an A+ operation.

      UNSUBSCRIBE!

    • Charles C

      Date: 12/08/2023

      Awful. Obviously the photographer does not care about the quality of the photos or about the children. It shows in their 'work' .

    • Amber J

      Date: 09/18/2023

      I had to schedule a call with corporate days out. The only working number online is automated telling you if you need help use the computer chat. Corporate office wouldn't help me. Seniors have different packages from the rest of the school, if you have multiple kids you probably want the same package for each of them.I had to order online. Didn't realize every school had a different code, I was already filling out what grade they were in! So instead of actually helping me, they just cancelled my order! Horrible company, hard to get real human customer service, it's not great when you do get it and the prices are ridiculous.

    • Christopher W

      Date: 08/23/2023

      Inter-State Studio made a hideously photoshopped Pose B version of my daughter's school picture where her eyes are on totally different levels, like some kind of ******* painting, and then they choose that photo for the yearbook. My daughter was so mortified that she didn't even go to pick up her yearbook, and this was her senior yearbook. It makes me so sad that their trashy work could hurt her so bad.

    • April A

      Date: 08/07/2023

      I hate everything about this company. Poor quality, overpriced, c*** options, poor editing (cropped out important parts of the image several years in a row), only able to order online, can't preview your pictures before ordering, don't show up for appointments on time, etc. etc. etc. Why do public schools keep using them?

    • Adriana P

      Date: 03/11/2023

      Horrible! Ordered my son's sport picture 1 week prior to picture day. I had ordered the individual packet. To find out a month later that they couldn't locate his picture. Turns out he only took a group picture. I was never told that there was an option of taking an individual or just a team picture. I decided to get the group picture and it's been a little over a month and a half and still haven't received my partial refund or the team picture. To make matters worst I can't even call them. Everything is through email!!

    • John P

      Date: 12/15/2022

      Terrible service, no contact information to speak to anyone, I had to use the BBB to locate a number and then it was a voicemail. I paid for my child's photos and never received them. I tried to call, email, etc. to no avail. Just goes to show that the lowest bidder gets the job no matter how bad the service is.

    • Nicole A

      Date: 11/20/2022

      HORRIBLE! Picture day my child looks scared to even smile for the camera. Retake even more horrible forced smile and hair all over the face. Why doesn't this company hire people that care about their job and actually take decent photos. I am thankful I didn't order any before seeing them. But this is upsetting how a company doesn't have a good team to take school pictures. Now trying to find a different company for school pictures as this one overall disappoints.

    • Talphanita G

      Date: 11/14/2022

      This is the 3rd year and still this company has no idea how to photograph our two very different brown skin daughters. I refused to keep buying pictures and giving them to family members for them to ask, "who took these pictures of them their complication is so much darker". My girls always look forced smiles, who do you have working with our children. ************ to have them look neat and go over how they should have fun and yet the pictures come back and their dull smiles and not even a full picture more of a head shot. I really wish that JCPS school would find another company to use. I'm wasting money with this company being so poor at their jobs and their interaction with our kids. Next year I will not waste my time I will just go find another company myself. This has to be fixed before graduation. Would not recommend anyone to such horrible work.

    Inter-State Studio & Publishing Co. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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