Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  5000 Bass Pro Blvd Leeds, AL 35094-8300

• 

  Bass Pro Outdoor World, LLC

  801 Bass Pro Ln Cary, NC 27513-2420

• 

  Bass Pro Outdoor World, LLC

  100 Bass Pro Drive Pearl, MS 39208

• 

  Bass Pro Shops

  17907 IH-10 W San Antonio, TX 78257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Grill, was recalled see attachments, I paid cash went to returned it and they gave a gift card in the amount of $ ****** I don't want a gift card I want my cash back, I want to go buy me a grill at **** because Cabelas do not have what I wanted.

  

  Business Response

  Date: 04/29/2024

  The recall stated to call and get a repair kit. Customer returned the grill which was three years old. Customer was given a $300 new grill as well as a gift card for $329.99. Bass Pro feels we have taken care of this issue.

  Customer Answer

  Date: 05/01/2024

  Cabela's statement: THE RECALL STATED TO CALL AND GET A REPAIR KIT. I went to Cabelas 3-5 times talked to **** and ******* no-one of them was able to help, and they couldn't find any of the information of the purchase of the ************** 4B-PG, SKU ******* they didn't offer a repair kit, they didn't even provide with the phone number to Mr. ***** to call and request a repair kit. #2) Cabela's stated that I returned a grill which was three years old. #3) Cabela's stated that they gave me a $ 300 new grill as well as a gift card for $ ******. THOSE THREE STATEMENTS FROM CABELAS ARE FALSE AND CABELAS MISREPRESENTED THEMSELVES NOT ONLY WITH THE EMPLOYEES BUT THE MANAGER TOO (******) Mgr.

  I would be able to prove with every element that Cabelas employees and managers are nothing but liars, unless they can prove to me otherwise.

  You will see exhibits:

  BBB1

  BBB2

  BBB3

  BBB4

  EXHIBIT BBB1 states the gas regulator hose with attached fuel gauge can melt if it comes in contact with the bottom of the grill's firebox, posing a fire hazard.

  consumers should immediately stop using the recalled grills and contact MR. ***** for a free repair kit, however for the 3-5 times I went to Cabelas **** and ******* at front desk didn't help at all.

  EXHIBIT BBB2 states the date at the time the Mr. ***** grill was purchased 04/30/22, also showed the amount it was paid at the time of the purchase, $ ****** plus $ ***** Gear Guard 2yr. Cabelas stated CUSTOMER RETURNED A GRILL WHICH WAS THREE YEARS OLD. which is another lie.

  EXHIBIT BBB3 states the gift card Cabelas gave me instead of my cash, if I paid $ ****** plus $ ***** Gear Guard 2 yr plus taxes given a total of $ ****** Cabelas only returned $ ****** they kept the $ ***** plus taxes

  EXHIBIT BBB4 states that I returned  an Explorer 2 Burner Stove in the amount of $ ****** plus Gear Guard 2 yr for $ ***** given a total of $ ****** plus tax.

  Cabelas offered to sell me a Grill for 2***** and I accepted I paid Cabelas $ ****** plus $ ***** with my debit card I paid a  total of $ ****** how is it that Cabelas states that Customer was given a $ 300 new grill. another lie.

  Moving forward here's all the proof that Cabelas is stealing not only from me but from lots of people not returning my cash but instead giving gift cards, also cabalas never returned taxes on the purchased of the $ ****** and kept the $ ***** Gear Guard 2yr along with taxes.

  I am very disappointed with Cabelas, Manager along with the employees which conspire to not to help me the right way should be reconsidered not to stay working at Cabelas. I requested many times my money back while I went to returned the Mr. ***** grill, and Manager (******) stated can't give you your money cash, he stated I spoke with the people high up and they advised me not to give you cash, I don't want Cabelas to tell me what to do with my money, if they sell products that  don't comply with CONSUMER PRODUCT SAFETY COMMISSION money should be returned and I should feel free to go buy another grill to whatever place I want to.

  If I am wrong I would like Cabelas to prove otherwise, I want my money back along my 3-5 times time and gas expenses because I drove up 78 miles back and forth every time  I went to the store to ask for help and **** and ******* in the from desk weren't able to help. I feel they did all this because they thought I didn't have any proof. I tried to resolve this matter in a civil manner without getting involved ********* TIKTOK, *******  AND THE ****** what upset me is that Manager ****** is such of liar, he should investigate and do his homework instead of making false statements and speculating statements.

  see all the exhibits and if you have any other questions feel free to reach me via email.

  ALL I WANT IS MY MONEY BACK NOT A GIFT CARD AND A WRITTEN APOLOGY FROM THE MANAGER FOR CALLING ME WHAT HE STATED IN THE RESPONSE TO BBB

  Customer Answer

  Date: 05/04/2024

   
  Complaint: 21635879
  
  I am rejecting this response because: It is a shame how Manager and employees at Cabelas could it misrepresent themselves, as it is with our society we have plenty of liars we do not need more, however I would be able to provide every and single exhibit showing otherwise, I would be able to prove beyond reasonable doubt how Cabelas lied, Unless they can prove me wrong, I will accept their discovery if they have any.

  Cabelas claimed THE RECALL STATED TO CALL AND GET A REPAIR KIT, CABELAS AT THE **** I WAS THERE I WOULD SAY 3-5 ****S NEVER HELPED IN ANY WAY TO GET THE KIT.

  Cabelas claimed CUSTOMER WAS GIVEN A $ 300 NEW GRILL AS WELL AS A GIFT CARD FOR $ 329.00

  Cabelas claimed CUSTOMER RETURNED  THE GIRLL WHICH WAS THREE YEARS OLD. ANOTHER LIE

  I WOULD BE ABLE TO PROVE WITH EVERY ELEMENT THAT THOSE STATEMENTS FROM CABELAS ARE NOTHING BUT LIES.

  EXHIBIT BBB1 Consumers should immediately stop using the recalled grills and contact MR. ***** for a free repair kit.

  EXHIBIT BBB2 MR. *********** was purchased on 04/30/2022 and it was not three years old, I paid $ ****** plus $ ***** 2yr Gear Guard, therefore grill was not three years old. Cabelas did not gave a gift card as they claimed, it was my money the gift card they gave me back is not even covering the whole amount I paid, plus they never returned my taxes.

  EXHIBIT BBB3 here is a copy of the gift card the gave me because they refused to give me my money back. they only returned the amount on exhibit bbb3 not the whole amount plus they kept the $ ***** Gear Gard along with taxes.

  EXHIBIT BBB4 Cabelas claimed they gave me  a $ 300 new grill, which is another lied. see exhibit bbb4 I purchases an Explorer 2 burner in the amount of 

  $ ****** plus Gear Guard 2yr for $ ***** they refused again to give me my money back instead they offered a $ 2***** grill and Gear Guard for $ ***** and I didn't have any other option but to accept their injunctive relief, at the time they refunded the money on the Explorer 2 burner they didn't returned the whole amount plus they kept the $ ***** and taxes. therefore all cabalas claimed is nothing but lies, I don't want Cabelas to tell me how to spend my money, but instead they acted as INJUNCTIVE RELIEF  as my only option. I want all my money back including taxes, I argued why a gift card and not my cash, Manager ******* and employees ******* and **** stated that is the only option.

   

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/07/2024

  The customer was given a full refund minus the ******************** for a 2-year-old grill when the recall stated to call Mr. ***** for a repair kit and did not mention returning the grill for a refund. We also applied a $150 discount to the new grill. We feel we have handled this return in a fair manner. 

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21635879
  
  I am rejecting this response because:

  SEE EXHIBIT BBB5 on the letter I received on 04/29/2024 Cabelas stated as is highlighted THE RECALL STATED TO CALL AND GET A REPAIR KIT. CUSTOMER RETURNED THE ***** WHICH WAS THREE YEARS OLD, My question here for the BBB IS............Are we playing games? Grill was not three years old as they stated from the beginning, now they are saying customer was given a full refund minus the ******************** for a 2 year old grill. FULL REFUND SHOUD BE $ ****** PLUS TAX, $ ***** PLUS TAX what Cabelas returned was a partial payment in a gift card not the full refund. I want my money back not a gift card, also I need the whole amount, why Cabelas is keeping my taxes?

  SEE EXHIBIT BBB4 Cabelas is stating they applied a $ 150 discount to the new grill. No, what Cabelas did is this. I paid $ ****** plus tax $ ***** Plus tax on 

  an Explorer 2 Burner Stove and the Gear Guard 2yr, I returned because malfunction. this was my money $ 149 plus $ ***** total $ ****** not including taxes because Cabelas kept the taxes as well. Cabelas stated on letter 4/29/2024 Customer was given a $ 300 new grill. I was never given a $ 300 grill. why you keep playing games, see attachments and talk to Cabelas and ask them why they keep lying? now they are saying we applied a $ 150 discount.

  this is what I paid $ 149 $ ***** $ ***** not including taxes total of $ ******

  if the grill was $ 299 I don't see the $ 150 dollars applied when the difference between $ 299 and $ ****** is $ ***** not including the taxes Cabela kept from the sale along the 2yr Gear Guard. if you have any questions let me know.

  See exhibit bbb4 at the time I returned the Explorer 2 Burner Stove cabalas only refunded the $ ****** and kept taxes, just wondering if Cabelas has being operating like this, keeping not only my taxes but clients taxes too.

   

  Cabelas s
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/10/2024

  what would make you think that the Business complied with my request? are you all doing this to me because I am Mexican? isn't ******* clear that Cabela stole my taxes? I provided more than extra information and proved that Cabelas lied not only once but many times, I still don't understand why BBB claimed that Cabelas complied.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 20 foot 2016 Tracker Fishing Barge from Bass Pro Shops on (***************) 02/18/2016.One of the reasons we purchased this boat was because it came with a bow to ***** 10 year warranty.I took the boat in on 02/27/2024 being the protective coating on the flooring has peeled away everywhere anyone has walked on the boat (barefoot or flip flops) now the flooring is brown and its worn away from the protective film being gone and looks awful. Also 3 of the seats have the stitching coming apart. I was informed today that my claim was denied due to environmental damage.I purchase the fitted cover along with the boat when first purchased. It has always been properly covered when parked in my driveway as recommended when the boat was purchased.The items claimed should have held up on a covered pontoon during the warranty period. They didnt therefore simply put the seller should ***** the warranty and repair the issues reported. The flooring and seats are defective and should be replaced. The buyer took all appropriate steps to protect the boat and has owned boats for 25 years.. We also paid an extra $999 for the premier protection plan.

  

  Business Response

  Date: 03/27/2024

  We will review and contact the customer.

  Customer Answer

  Date: 04/08/2024

  *** stated in the last message received from you that they would contact the complaint and the message from BBB stated that this complaint is now closed.. BPS has not contacted me as of this time.

  

  Business Response

  Date: 04/09/2024

  Good Afternoon,

   

  Please see the below response from WRMG Warranty:

   

  after reviewing the communications it appears that WRMG Warranty has reviewed this case twice and they have determined that the customer concerns are due to environmental damage and the claim has been denied.  

   

  Thank you,

  

  Business Response

  Date: 04/09/2024

  Good Afternoon,

   

  Please see the below response from WRMG Warranty:

   

  after reviewing the communications it appears that WRMG Warranty has reviewed this case twice and they have determined that the customer concerns are due to environmental damage and the claim has been denied.  

   

  Thank you,

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new firearm for my birthday on 3-16-24. The sales persons were very disrespectful and rude. The first guy acted like I was not allowed to handle the pistol i wanted to buy by keeping it behind the counter and would not let me compare the two options I requested to look at. After I picked the one I wanted and completed payment I waited 4 hours for the background check to return. When I returned to collect the firearm I was ignored by the reps until I spoke up and told them my order said it was ready to pick up. While the one rep started the finishing paperwork another customer walked up and I was told I had to wait longer and let him check out this new customer before I could take the pistol that I already paid for and passed the background check. This aggravated me and I asked one of the other reps to finish me up because my family with 2 kids was waiting in the car. He was annoyed by my request and then took my pistol with my ID and concealed permit that had already been seen and approved into the back room for more than 5 mins. When he returned the box had been sealed with red tape and I was told I could not inspect the functionality of it. When I got to the car and opened the box it was apparent that someone had altered the weapon. All of the factory grease was missing from the weapon and marks could be seen on the seer like a buffing wheel had been used on it. The brand new weapon would not reset the trigger. I contacted the store and was told there was nothing they would do for me except send the gun back to the dealer for repair. I explained the issue and was called a liar and hung up on by ******* the store manager in the ***** location with no investigation into my claim.

  

  Business Response

  Date: 03/18/2024

  Management will contact the customer after researching the issue.

  Customer Answer

  Date: 03/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I was insured that the employees that treated me improperly will be retrained on proper customer service skills. They also overnighted me a ***** gift card for having to deal with the horrible employee's and the firearm that was obviously damaged, and was sent back to the manufacturer by myself. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filled a complaint a month ago still no resolution

  

  Business Response

  Date: 03/19/2024

  Response has been submitted directly to the BBB

  

  Business Response

  Date: 03/19/2024

  Update on this boat, When I got in this morning, I went through to find a status of the parts needed and I found both toons and center ********* ( New one not damaged one) the last part was delivered on 3/11/24. I will make sure the boat is in the service department next week to be completed. 

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An item of 350 dollars was ordered and lost/damaged. There was no communication between basspro and myself regarding the issue.14 days later a giftcard for the refund of the item was sent (I paid with a gift card).Was told to just reorder the item by customer service without them understanding that an order going missing and then not being replaced but refunded is very frustrating for a customer.Spoke with the customer service manager ******* who was very rude about the process and had no empathy for my situation as the customer.

  

  Business Response

  Date: 02/28/2024

  The customer was refunded in full so a new order would need to be placed for the merchandise. The customer was offered additional compensation for the issue.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased camping/hiking gear at the ************* location, for the amount of ******. I purchased these items 1/03/24. I ended up not going on the camping trip, rather a vacation and dropped off the items to be sent to return via mail on 01/09/24. These items were sent to be returned to ****************, ** and was delivered to ****************, which Bass Pro used as their defense for not honoring any sort of credit. I have attached the drop off receipt from where I was on vacation, as we ended up not actually going on the hiking trip, and also have the tracking with proof of delivery. Regardless of what Bass Pro claims, I had sent out all of my items in a timely fashion, and have supporting documentation that proves I sent my items and where I sent them.

  

  Business Response

  Date: 03/15/2024

  ******** was informed in February we did not receive his return. ******* return address was on the *** return label, but *** delivered the return to ****************, ** and not to ****************, **. Customer was advised to contact *** and file a lost claim with ***.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firearm online, went to pick it up, filled out my firearms paper work. Then was told I couldn't purchase the fire arm because I filled out the paper work wrong, I checked a box on question 1 by accident. I have filled these forms out many times and never had a problem. It was filled in by accident. I couldn't change my answer. Now they tell me I'm banned from purchasing any fire arms for life from bass pro. I contacted the *** to apeal the denial to find out that it's not denied it didn't even get sent to them. And that it was stopped by bass pro. I contacted bass pro customer service and they say it's up to the store manager digression. I feel as my 2nd amendment rights are violated due to a simple mistake on my end and I do not deserve to be permanently banned from fore arms purchase to bass pro shops all I want to do is pick up the firearm I bought

  

  Business Response

  Date: 02/27/2024

  We will review the purchase.

  

  Business Response

  Date: 02/29/2024

  We will be contacting the customer after we review the form he filled out and the laws surrounding the question..

• Initial Complaint

  Date:02/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 800sx Tracker during a promotion and was to receive a $500 gift card. I called after 2 weeks had passed and was told the card was being handled by a third party but should be mailed the following week. It will soon be a month since the purchase and still no card or any communication from Bass Pro.

  

  Business Response

  Date: 02/20/2024

  The gift card was emailed today to the customer.

  Customer Answer

  Date: 02/22/2024

  Complaint: 21310683
  
  I am rejecting this response because:
  
  I have not received the gift card in my email box or my junk box
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/23/2024

  The email was sent from email@trackeroffroad on 2/20. There is a link in the body of the email that the customer must click on to enter the *** of the unit they purchased to access their ecard. 

  

  Business Response

  Date: 02/25/2024

  We will mail a gift card because the email gift card is not being received.

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 17th 2024. We drove a long way to make a purchase and was denied the purchase because they were saving it for a sale next month.

  

  Business Response

  Date: 02/19/2024

  We will research and contact customer. 

  Customer Answer

  Date: 02/22/2024

  They contacted us yesterday and said they would send us two chairs and would call us back today and work out details. We have not heard back from them yet. We are waiting for them to call again.

  Customer Answer

  Date: 03/01/2024

  Yesterday Feb. 29th we received a shipment of two chairs at a reduced price. We are satisfied now.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new firearm from the Bass Pro Shop Rocklin CA - Order Number: W206374205 After the background check and holding period I picked up the gun, the gun was boxed and they walk you out of the store. When I got home I started unpacking it and when I removed the forend stock I immediately noticed a *****/scratch through the bluing on the barrel. This area is covered by the forend when in its case and when assembled. I wrote customer service online, but since it's a firearm they were unable to help me. I was then instructed to call the store, the store manager in ******** was extremely nice but unable to help me since it's a firearm purchase. He instructed me to call ******** (the manufacturer) and file a service claim. I contacted ********, and they opened a repair ticket which requires me to mail them the firearm. The gun is still brand new in all of its original packaging, but I was not comfortable shipping it because they informed me that ******** will not be responsible for any damage or lost items in shipping - this is not a risk I am willing to take with a $5000 item. I then talked to their service manager about the issue I have (buying a brand new gun that came damaged) and he told me that ******** can't swap the barrels on this gun because they're all hand fitted to the receivers. Because of this he said they would likely try to repair the existing barrel, and their repair backlog is long so they might need to keep the gun for 6 months or more. Additionally, he could not guarantee I would not be charged for the repair. This is really unacceptable. I purchased a high end item and should not have to deal with any of this. I understand it's a firearm so my options for return of they item are not available, but I would like Bass Pro shop to make this right. I don't know who else to contact since Bass Pro customer service can't seem to help.

  

  Business Response

  Date: 02/15/2024

  Management will review and contact customer.

  Customer Answer

  Date: 02/20/2024

  Complaint: 21294046
  
  I am rejecting this response because: its not a solution just a comment that they will contact me which they have not done. How are they going to fix this? 
  
  
  
  Sincerely,
  
  *************************