Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  1365 S 5th St Saint Charles, MO 63301-2457

• 

  Bass Pro Outdoor World, LLC

  101 Bass Pro Dr Broken Arrow, OK 74012

• 

  Bass Pro Shops Outdoor World, LLC

  1133 N Dobson Rd Mesa, AZ 85201-7584

• 

  Bass Pro Shops

  2 Commerce Dr Hooksett, NH 03106-2528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have had my recreational boat for five months due to warranty issues and nothing is being solved Im paying on a loan for something I cant use there service department is absolutely ridiculous Ive called them several times get same response every time

  

  Business Response

  Date: 02/14/2024

  Management will review and contact the customer.

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Has taken to canceling my orders with zero notifications. Will attempt to give me the run-around when I inquire. I also have several orders which did not arrive that I do not believe I've been refunded for.

  

  Business Response

  Date: 02/12/2024

  We are showing all orders have been refunded. We will verify with customer.

  Customer Answer

  Date: 02/17/2024

  Complaint: 21278823
  
  I am rejecting this response because:  All orders were not refunded.  I am still waiting to verify receipt of those found to be missing.  More importantly, the business seems unwilling of answering the following questions.  
  
  - The reason they chose not to inform me of their decision to not ship my orders.

  - The reason they chose to issue purchase notifications for orders they had no intent of shipping.

  - if it is their policy to refuse shipment/orders due to their package carrier of choice, on multiple occasions, never attempting a delivery?

  - Assuming the last question has something to do with the previous, as they refuse to answer, why not simply ship my order **** as they've stated was possible, and is stated on their website.

  Questions I had been willing to ignore and forgive before being treated like the above were unreasonable requests to make?

  - The reason for the extreme delay between returned purchases and refunds.

  - The reason why they had previously sent me refund notifications for the refund found to be missing, and then picked one to claim wasn't refunded due to being returned from *******, the same as the rest.

  It is currently their position that I am no longer allowed to make purchases on their website, due specifically to ******* silly silly games, which they appear to have been an active participant in. For these reasons, but mostly due to their insistence on continuing the behavior, I must reject their response.  Had they simply began conducting business in a reputable fashion, I likely would never have even noticed the missing refund, and certainly would have had no reason to make a BBB complaint.

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/20/2024

  We corrected our mistake of missing one refund and processed it. Due to all of the orders being returned for whatever reason, we have chosen not to accept any more orders. 

  Customer Answer

  Date: 02/22/2024

  Complaint: 21278823
  
  I am rejecting this response because:  Bass Pro Shop is one of the growing list of retailers who has chosen to conspire with ***** in order to deny me service.  I do appreciate that they are at least admitting that they have chosen to deny me this service due specifically to ***** defrauding them through no fault of my own, and due to their choice of package carrier.  While it is true they corrected their mistake from over 3 months ago, after numerous attempts via email, and finally a BBB complaint.  Why on earth would I accept a response that includes continued harassment.

  I do thank them for the valuable information they have been able to provide.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a St. Croix fishing rod in January of ****. Estimated delivery date was between 2/1-2/6. I purchased the item and paid for shipping. Bass Pros website has a suggested address for shipping that will automatically generate an address that many times is invalid. The purchaser must physically click off this feature to keep the address they entered. I didnt catch it on my first order. I placed the order using the address Bass Pro suggested. I tried calling customer service on multiple occasions and couldnt get the computer system to transfer me to a human representative. I filed a review at Bass Pro online. The customer service representative emailed me and told me I have to call ***** to fix Bass Pros problem. I called ****** and they threw the blame back on Bass Pro. Last I heard from the representative a couple of days ago, Bass Pro would call ***** and get the package released. ***** has not heard from Bass Pro several days later. No communication from Bass Pro to me since. Im leaving for vacation tomorrow without my St. Croix rod nor my money that I paid Bass Pro because of their unacceptable low-quality customer service.

  

  Business Response

  Date: 02/12/2024

  We contacted ***** on 2/8 with the apartment information. We will check with ***** on status since tracking has not been updated. 

  Customer Answer

  Date: 02/12/2024

  Complaint: 21274489
  
  I am rejecting this response because: The item has not been received yet. Once the item is received and Bass Pro has reached out to me to confirm its arrival, I will be satisfied. 
  
  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/13/2024

  The rod was lost in transit. We issued a refund on 2/12.

  Customer Answer

  Date: 02/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While Bass Pro Shops did not reach out to me to find a resolution or help me place a new order, I did receive a refund. Thank you to the Better Business Bureau for helping me resolve this in a fair way that I was unable to accomplish dealing directly with Bass Pro prior to reaching out.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to bring to y
  our attention Bass Pro's business partner, ********* and how they are used as an outlet to help sell fradulent timeshares. We believe that their business practices are unethical, particularly their practice of pressuring customers to attend meetings in exchange for perks such as free admission to attractions. We have already requested that they terminate our timeshare by reaching out to *********, but they insist that the only way to do so is by paying an additional $3090, This is unacceptable, considering we have already paid off our mortgage with them and owe nothing. We should not be required to pay any more money when they are the ones who have wronged us. Their services don't logically add up. They use phrases like 'travel anywhere at any time". I hope you can see how misleading this is. They are taking advantage of people. And when you do purchase, they try to throw the blame on you. I wish Bass Pro would look at the ethics of a company before entering a partnership with them. If we had never gone to Bass Pro that day, we wouldn't be stuck with a fraud company like *********.

  

  Business Response

  Date: 02/08/2024

  We will check with ********* and see what can be done.

  Customer Answer

  Date: 02/16/2024

  I received a phone call from ********* Vacations after three weeks of calling.  I was told that I have an iron clad perpetual contract with them and that now the exit fee is $3500 in addition to losing my initial $35,000. I was told that if I hired an attorney or contacted a third party for assistance in  leaving this contract, they said that they would no longer talk with me.  Refusal of communication seems drastic and may force me to seek legal counsel.

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the drake waterfowl systems guardian elite front zip breathable chest waders. After two wears, the zipper broke on the hand pockets that are lined with felt. If I were to submerge waist deep this would ruin the waders due to the zipper fail. I retuned them within the 60 day period to Bass pro in Cary, NC. Duck season had a little over a week left and I requested 2 day shipping. The pair that I had previously bought on a Black Friday sale was out of stock and I was forced to either get my refund or they ship me a new pair that was 200$ less than the original price of the waders that I had. Because I was eager to hunt I agreed if they could do two day shipping even though I preferred the nice waders that I purchased that were zip up. They were supposed to deliver January 18th I never received them nor did I get to duck hunt due to my waders not arriving. I called customer support to plea my case because I would have waited for my other waders to come in stock had I known the waders I had to get to replace them wouldn’t be received until after duck season. So when I asked if I could just get my original pair they said that they were out of stock. Upon looking on the website they were actually well in stock but had changed the sku number although they were the exact same waders. I asked if I could get those instead and they wouldn’t price match me because they said that I got them on clearance and would only match me for what I paid for even though I bought the exact same product. I can’t help that I bought it on a Black Friday deal and honestly I wouldn’t have bought it at all without the deal. So bass pro screws the customer over by taking my $550 pair of waders and their only solution is to send me back a $350 pair of waders. I spend thousands of dollars at bass pro per year as well as my business and after this I can say I will no longer take my business here. Thanks for wasting my money and ruining my duck season bass pro!

  

  Business Response

  Date: 02/01/2024

  We have contacted the customer for more information.

• Initial Complaint

  Date:01/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a swimming duck decoy on 1/6/2024 for $149.87. I received it couple days later. Upon opening the plastic bag it was in, the box looked like it had been run over by a tank, torn,parts were missing and the instructions had writing on them indicating that someone else has had this item and from the shipping label it had been sent to me from their return center. When I called customer service I was given a free replacement and it was shipped that day from a ***** facility in Little Rock Ar. It arrived at ***** facility in Olive Branch Ms and I was notified that it was on truck out for delivery 1/12/2024. When it didn't arrive I tracked it and it showed a operation delay and would be delivered the next day. It wasn't. 1/14/we received a snow storm and ***** stopped delivering until 1/23 after which I received 3 deliveries from that facility but no BassPro package. On 1/26 I contacted BassPro by email for the 3rd time that week and received a email from customer service rep that she had called ***** and it was on the truck out for delivery that day and I would receive it before 8pm. which it did not. I then contacted ***** and asked for a supervisor who told me it was NOT on any truck for delivery but at the Olive Branch facility still. The next day I received an email from ***** saying a change of delivery order had been issued and it was being returned to BassPro return center in Wi. I made no change of delivery order. I called ***** again and the order had been issued by the shipper. I called BassPro and they denied making the order and issued a credit and my $25 gift card I had used. I asked for the decoy to be resent to me when it arrived back in Wi. but was told they couldn't do that. I have been a customer with BassPro and Cabela's for many years but if this is the best service I can get I will be rethinking who I buy from in the future.

  

  Business Response

  Date: 01/29/2024

  Per ***** tracking number, ************, they state: This package was returned since we're unable to deliver it.

  As customer stated, he has received a full refund. The customer could reorder the decoy, but unfortunately, we are currently out of stock. The customer can contact us at ************** if he finds another decoy on our website that would work for him.

  Customer Answer

  Date: 01/31/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  They claim to be out of stock but have the decoy that was sent to me then returned to BassPro per their instructions to their shipper, just more excuses 

  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had a major issue in the Gainesville / FL. The firearm department discriminated me. I order a firearm from Savannah / Georgia store, through the phone and they delivered it to the Gainesville / FL store. I drove 2 hours from Jacksonville with my wife and kids to pick up the firearm. First they told me I would need to wait 24 hours to process the firearm in the store after the delivery. After explaining the situation, that I drove from Jacksonville with my family to Gainesville / FL only for that (2 hours), they told me that it could take hours to process the firearm (this was 5:30 pm), and maybe we wouldn’t have enough time because they would close the firearm department at 7:00 pm. Only after I insisted with ******* (manager) , they finally processed the firearm (almost 6:30 pm) and I could see and fill out the paper work to bring the firearm with me. I have a green card, Florida drive’s license and Florida conceal carry permit. For some reason the manager ******* told me I need a document from the USCIS (government) proving that I’m “legal” in the country, so I downloaded the document (pdf) from the USCIS website and sent it to his email (the exactly document that he requested me). After a while they told me that they need the document that was delivered to my house, not the one I downloaded from the website (they asked me to download the documents from USCIS for them), otherwise they couldn’t process my background check to take my firearm. So after almost 4 hours, they didn’t let me take my firearm, they refuse to ship to the Daytona beach / FL store (because it is way closer to my house). The only option they gave me was to refund it. I didn’t want that. I have multiple firearms that I bought from multiple dealers, and I never had a problem purchasing anything, and even worse, I never felt discriminated by anybody before because my race (Latino) like I was at the Gainesville / FL store. And I never was prohibited to purchase a firearm before. So they refunded me. I called the day after that to talk to Bill (he wasn’t at the store when everything happened), the main manager of the store. I explained him the situation and he told me he couldn’t do anything about it. They didn’t even apologized to me. They just didn’t care. I told him I would get back there to show the documentation they required me, but the firearm that I purchased from $1.399.98 was now 1.669.77. I asked him to, at least, after everything, match the price I paid before that they refunded (against my will). And Bill, the highest manager of the Gainesville / FL told me that he can’t do nothing about it, and if I want the firearm, I would need to pay the price from now (not on sale anymore). The firearm is a *** **** *********, UPC: ************ and the serial number is *******. I purchased at 01/11/2024. The only thing I want is to be able to purchase the same exactly firearm (that is still available in the store) for the price I paid originally, $1399.98. The worse experience ever. Can anybody do something about it? Help me? Or it is what it is? Anyone higher than them to help me?

  

  Business Response

  Date: 01/22/2024

  We will review the incident and contact the customer.

  Customer Answer

  Date: 01/28/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  6 days after the company said they would contact me, they still have not contacted me at all via email or phone. This entire experience has been completely disrespectful.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 01/29/2024

  The store manager reached out to the customer and the call was disconnected. If the customer has received the correct paperwork and the firearm is available, the store can help him.

  Customer Answer

  Date: 01/31/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  First of all, nobody contacted me, I never got an email or call from them. I was the one that called the store after I got their answer here in the BBB, actually after 6 days of their answer, I never got a call or a email, so I called them. So it’s not true that they contacted and the call disconnected. In conversation with ****, the general manager of Gainesville - FL store, at 01/30/2024, he told me that the he can’t do anything about it, that he can’t sell the firearm for the same price I bought before, because he can’t sell the firearm for less then the store purchased (so why I bought for that price before). I bought the exactly same firearm for $1,399.00, and they refunded me the same $1,399.00 (against my will). And now they can’t sell me the same firearm for the same $1,399.00 anymore? They can’t honor the same price for the exactly same firearm? Help me understand that. Again, this whole situation has been disrespectful and I expected a lot more from this Company and their managers. Answering here that I can go in the store and they will be able to help me, it's a lie.  I’m sure the company can do better than that. 
  

  Stop playing and start being transparent, come up with a real solution so we can be done with the problem. 

  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife can into bass pro shop in Augusta Ga to purchase a bass tracker boat.The saleman was very professional until he told us that the boat I was looking at that someone else was came in about a week ago and and they didn’t put anything down on the boat but got approved. Then he said if I can put $ 500 down on the boat I will have it lock in.My issue is why did the other person didn’t have to put anything down on the boat but he wanted me to put something down on it. I was planning on going thur the paper work that same day but I was a little mad and we left the store. This was in November 2023

  

  Business Response

  Date: 12/30/2023

  We are reviewing the complaint.

• Initial Complaint

  Date:12/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked BASS PRO/CABELAS TO PRICE MATCH a ****** sale price on a generator. They hung up on me four times before fully finally checking into the price match. They treated me rudely and constantly change the reason for it not being a price match situation which their website clearly says it is. They first claimed it was not sold and shipped by ****** which it was. After that was proven wrong they claimed it was not the same model. It was . Finally they claimed they had the right to refuse any price match as stated in their terms. I asked for them to read it from the website. They agreed it didnt say that. after saying I would contact the bbb they took my info down and said upper management would look into it. They contacted me back and offered a 20$ off coupon because this was a "flash sale" and they don't cover those. The person when confront with a screenshot saying it was a normal sale price classes that ****** listing it as "limited time" makes it so. That is ******s term for a sale. A flash sale on ****** is called a Lightning sale. I want Bass pro to take a rating hit, change their deceptive and rude tactics in their price matching policy. I would still buy the item from them but I know they will not budge with their third party consumer group that runs the price matching. They are deceptive and fraudulent and need to change.

  

  Business Response

  Date: 12/21/2023

  The screenshot of our email sent to Mr. ****** explains our price match policy and the reason why we wouldn't price match. 

  Customer Answer

  Date: 12/22/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a firearm purchase online on 12/2/2023. The rifle was supposed to arrive in the Broken Arrow store within 5-10 days. I chatted in on 12/11 and was told it was at the store and I should give it 24-48 hours for confirmation to come pick up the item. I waited 3 days and chatted in again on 12/14 and by noon I received a phone call explaining they "didn't check it in properly" and that it was ready. I then traveled 1.5 hours to Broken Arrow after I got off work at 5pm. I arrived and checked in to the queue at the gun counter around 7pm. I was 4th in line. I waited in store 1.5 hours and when my name was finally called it was 8:35 and they told me it was too late. I explained that I have a 3 hour round trip to pick up my item and that I waited 1.5 hours but they said sorry. They won't start the NICS check after 8:30. I asked for a manager and by the time he showed up it was 8:43. I was told to "check their store hours online next time." There were 5 employees working the gun counter at the time, but only two customers being assisted at a time. They saw me standing there for over an hour and didn't even tell me that 8:30 is cutoff. If it wasn't for the fact that I bought this firearm for my son for Christmas I would request a refund and would never do business with this company again. I have never been more disappointed or angry at a company in my life. I have spent a lot of money in this store alone and unfortunately this sort of thing has happened before. That's why I made the trip on a Thursday night just in case. I'm guessing that I'm expected to make another 3 hour round trip to pick up the item I already paid for. The biggest issue I have was that the employee and manager I was talking to made it more about having all the firearms locked up so they could get out of there around 9 rather than providing good customer service. This entire experience from start to finish has been awful.

  

  Business Response

  Date: 12/15/2023

  We will review the issue and contact the customer next week.

  Customer Answer

  Date: 12/18/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  This issue occurred last Thursday and there has been no response for 2 whole week days. This is not a reasonable response considering that I will lose access to this complaint in 7 days if I don't respond. Obviously I cannot accept a response of we will contact "next week". When next week? At what point is my time valuable to this company?
  
  
  
  Sincerely,
  
  
  
  Michael File

  

  Business Response

  Date: 12/20/2023

  Our store manager contacted Mr. File on 12/15.They worked out a resolution at that time.

  Customer Answer

  Date: 12/21/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  It appears that this is being perceived as "no big deal" so I will list the issues one by one for your reference:

  1. I purchased an item on the website and it took me nearly 20 days to receive said item.

  2. When I first went to pick up this item I waited 1.5 hours only to be turned away 30 minutes before close.

  3. I was told that it was my fault and that I should have gotten there earlier. (I got there 2 hours before close)

  4. I was told that, "by the time we get all the firearms locked up it will be after closing time." The implication here being that my NICS check would get in the way for these employees closing the store.

  5. Upon asking for a manager, I was confronted by an employee impersonating a manager in order to intimidate me into leaving, which I did because I didn't know that he was an employee at the time.

  6. I was strongly encourage to return the item if I was upset. The implication here being that nothing was going to change this situation so my options were to deal with it or return the item.
  

  7. In total, I have made 3 trips to this store to retrieve my item. This totals about 9 hours of driving and roughly 3 tanks of gas. A tank of gas costs me about $65 so this would total about $195.
  

  8. In total, I have spent about 2-3 hours in the store waiting on my item. (I have received it at this point)

  9. I have requested contact from corporate and so far all I have gotten was, "we will contact next week," and "the GM has already talked to the customer." This indicates to me that, again, my time is not valuable to this company which is the root of the problem.
  
  
  The general manager gave me a 15% discount which totaled to about $250 dollars. I am a service member so this isn't much different than what is normally offered anyway. Also, This hardly covers the fuel that I have been out to make the trips not to mention the time that I have waited in the store and the absolute atrocious behavior of the store employees.

   

  $250 (discount)
  

  - $190 (fuel)

  = $55 / 12 (hours spent driving and in the store)

  It appears that my time is only worth about $4.58/hour.

   

  That is why I will not accept this response. Though I appreciate the 15% discount, I am not seeking monetary compensation. I am seeking contact from somebody in the corporate office so that I can be assured that the employees responsible are no longer employed at Bass Pro. I want to know this will not happen again to me or anyone else.
  
  
  
  Sincerely,
  
  
  
  Michael File