Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  1365 S 5th St Saint Charles, MO 63301-2457

• 

  Bass Pro Outdoor World, LLC

  101 Bass Pro Dr Broken Arrow, OK 74012

• 

  Bass Pro Shops Outdoor World, LLC

  1133 N Dobson Rd Mesa, AZ 85201-7584

• 

  Bass Pro Shops

  2 Commerce Dr Hooksett, NH 03106-2528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible experience. I tried placing an order 3 times online and they would cancel it without notice. Then a supervisor provided me with a coupon code and they canceled the code without letting me know. I called and Tiffany (she wouldn't tell me her last name) from the fraud prevention department wouldn't allow me to speak AT ALL. She was yelling "we canceled the discount because we are not just gonna give you free money". Terrible treatment.

  

  Business Response

  Date: 12/26/2023

  The orders were being placed under different names. We were finally able to speak to someone and gather the information needed to process the order on 12/14.

• Initial Complaint

  Date:12/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today’s date 12/3/23 at 2:20pm at Bass Pro on ***** ******* in ****** *****. My husband, myself and our daughters were inside looking to purchase a gun. The man who we were speaking to was extremely arrogant and aggressive right from the start. He was not listening to my husband, totally ignored him and was speaking over him telling me what I need to do and what gun I need to buy. I understand they have questions in order to help but he was nasty and aggressive. We nicely asked for someone else to help us and the employee named Theodore starts screaming in front of a bunch of people. “We’re not selling these people any guns”, simply because we asked to have someone else help us. There were a bunch of people around and mortified was an understatement. My husband is a veteran who fought 2 wars, the way he was treated by this man was absolutely disgusting. I spoke to the manager Richard and Diane. I also plan on calling corporate. This behavior was so appalling and unacceptable.

  

  Business Response

  Date: 12/05/2023

  We will contact the customer.

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been given 2 bass pro gift cards and recently tried to purchase something to find out they were empty so I called fraud prevention and they used the cards the same day I call them and got the balance and they couldn’t tell me the state or any information but that whoever used them was a part of there loyalty program I don’t give about that they say it’s apart of the privacy to tell me the state no it’s not I work for the government I can tell you it’s not so then they advise they can’t do anything about them because I don’t have the receipt wtf would I have the receipt for cards that were given as a gift

  

  Business Response

  Date: 12/05/2023

  Under our gift card terms and conditions, we will replace the Gift Cards if satisfactory proof of purchase is provided. Gift Cards cannot be replaced or refunded without the store receipt or proof of purchase.

  ********************************************************************************************************
  

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new crossbow from their website, I received a product that was an obviously used return. The box was re-taped and had holes in it, all of the pieces and screws, everything, was loose in the box, there was no packing material of any kind and there were cut zip ties in the box. Looks like a box of someone’s trash! I filed a complaint with ******, and the resolution they have offered is for me to pay to return the item, in “new” condition, and I might get a refund. I don’t think it’s fair that I should pay return shipping on this, plus I can’t return it in better condition than it arrived! I’m not even sure if all the parts are in the box, I also question the safety of this product.

  

  Business Response

  Date: 12/05/2023

  We are sending the customer a prepaid return label to return the bow.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a tracker 2022 800 sx utv and the extended warranty. The machine was in the shop from November of 2021 until February 2022 for the main clutch. When I got it back it still had some of the same issues it progressively got worse. I called the Hampton roads bass pro shop and told them of the issues. ***** who is one of their associates assured me it is under warranty until 2027 and made an appt. for November 3rd 2023. They didn't even look at it until November 20th. Now saying it's not covered and I have to pay for parts $1,173.56 but they will "eat the labor". I have been lied to multiple times and treated very poorly. Any and all help will be appreciated. Thank You

  

  Business Response

  Date: 11/22/2023

  We will check on the status of the repair and contact the customer.

  Customer Answer

  Date: 11/22/2023

  I will wait for their response 

  

  Business Response

  Date: 11/22/2023

  Hi *****, 
  
  Thank you for your email. Please note that I have emailed ***** to advise him that no further warranty coverage is available for this claim. 
  
  Thank you for your assistance with answering my questions. 
  
  If I can be of further assistance, please let me know.
  
  Thank you,
  
  Karine
  Customer Service Case Specialist
  
  
  *****,
  
  We have strong evidence to support the clutch was replaced by the Richmond store as it was called back for inspection here in Augusta. The store shipped the replaced clutch back to us and our warranty team reviewed it and the following was determined:
  
  Reviewed case information on this machine in salesforce and case ******** is a clear indication of what caused the drive clutch to fail. The customer was driving the machine in the incorrect gear position leading to the belt slipping which created heat leading to the melting of the clutch weight blocks. This should not have been a warranty covered repair as it is customer abuse/neglect.
  
  The clutches below show evidence that the customer is subjecting the vehicle to high loads while in high gear, such as pulling rugged terrain at slow speeds, driving in high gear at low speeds, or towing in high gear. The clutches will not fail in this manner shown below, when the vehicle is used in low gear while the loading conditions are high. The owners manual covers which gears the vehicle should be operated in within loading condition parameters. Warranty is committed to covering parts that fail due to defective workmanship or materials, however this case does not meet that criteria. I hope this helps.
  
  Regards,
  
  *****************
  Technical Service Lead
  
  ***************************************************
  *******, ** 30906
  (p) ************
  (m) ************
  [cid:[email protected]]
  

  Customer Answer

  Date: 11/27/2023

  Complaint: 20902275
  
  I am rejecting this response because:
  
  I have not heard a word from the business
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A complaint against Bass Pro Shop for its partnership with Bluegreen Vacations, leading to a distressing experience for veterans. Address the deceptive practices employed by Bluegreen during the sales process, to highlight the role that Bass Pro has played in contributing to the issue, particularly in targeting veterans. The contract# is ******* executed on 1Sep2023 with a down payment of $2,430 and $17,820 remaining for ***** points. Upon entering into a timeshare contract, it became evident that the representations made during the sales pitch were misleading and, in many instances, false. Points were revealed to not be able to be saved for years and the promised RCI options turned out to be nonexistent. Despite attempting to resolve these issues directly with Bluegreen, they have shown unwillingness.Bass ********************** played a pivotal role in the deceptive sales tactics, emphasizing an exciting collaboration with Bluegreen for outdoor family vacations. As a veteran, I feel targeted and deceived, Bass Pro Shop known for its pro-veteran stance, was the setting where my service dog and wife were approached by *********. This targeted approach, coupled with misleading information, exploited our trust as veterans in Bass Pro Shop.I seek an investigation into the deceptive practices by Bluegreen through their partnership with Bass Pro. Clear communication regarding the misrepresented benefits and a commitment to rectify these issues. Bass Pro Shop to reevaluate their partnership with Bluegreen to ensure that consumers, especially veterans, are not lured into deceptive practices. I believe that a resolution to these matters will protect Bass Pro ********************* the reputation of Bass Pro Shop as their association with timeshares has contributed to the harm experienced by countless individuals, including veterans.I trust that the BBB will conduct a thorough investigation and work towards a fair and satisfactory resolution.

  

  Business Response

  Date: 11/21/2023

  We will check with Blue Green and someone will contact the customer.

  Customer Answer

  Date: 11/21/2023

  Complaint: 20895950
  
  I am rejecting this response because:
  
  I appreciate your prompt response to my BBB complaint against Bass Pro Shop and its partnership with Bluegreen Vacations.

  However, the provided response lacks clarity on the specific actions Bass Pro Shop will be taking to address the issues outlined in my complaint. The statement, "We will check with Blue Green and someone will contact the customer," does not specify which company will be reaching out and leaves room for ambiguity.

  Given my previous interactions with Bluegreen's customer care management team, which unfortunately did not result in a resolution, it is crucial that Bass Pro Shop provides detailed information on the steps they will personally take to rectify the situation.

  I kindly request that Bass Pro Shop offers a concrete plan of action, outlining how they intend to address the deceptive practices during the timeshare sales process and the misleading information that was presented to us, especially in the context of targeting veterans.

  Clear communication on the measures Bass Pro Shop is taking to ensure consumers are not subjected to deceptive practices in the future will be instrumental in resolving this matter. I look forward to receiving a more detailed response from Bass Pro Shop regarding their commitment to rectifying these issues. I am aware that Bass Pro Shop is cognizant of Bluegreen's use of high-pressure sales tactics, as evidenced by a dispute in 2019. The settlement included specific enhancements to its customer service policies and procedures, as well as an improved complaint resolution process.

  Thank you for your continued assistance in addressing this complaint.

  Respectfully,
  
  ***********************

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why cant I justl simply purchase a walking stick withthe credit cards that I have and not have to go thriough the lcapital one ******** to get the stick. I dont want credit with your store. I juslt want topurchase the stick. (and would like to think that I would do damage with mm stellar personality)have one of your idiots call me and tell me why I am being discrimanited against because I will not accept your credlilt offer. I just want to purchase a simple stick

  

  Business Response

  Date: 11/08/2023

  We contacted the customer, and this can be marked as resolved.

  Customer Answer

  Date: 11/16/2023

  i AM THE COMPLAINTENT ON THSI CASE    WHY AM I GETTING BOTHERED WITHTHIS   ITS OVER AND I WILL NEVER SHOP AT BASS PRO SHOPS AGAIN    I HAVE NEVER EVEN BEEN INTO ONE OF THEIR STORES   

  QUIT MAKING A MOUNTIAN OUT OF A MOLE HILL   THANK YOU

  *********************

• Initial Complaint

  Date:11/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/17/2023 I shopped in you Kansas City Kansas store purchased a Henry Us Survival rifle. The rifle was to be shipped to the Basspro store in Gainesville Fl store when I arrived at said store I was told there was nothing shipped to their store for me. Several employees was trying to find out where the rifle was shipped to no avail. All I want is for someone the ship what I purchased.

  

  Business Response

  Date: 11/08/2023

  We will contact the customer for more information to check on the status of the rifle.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $500 gift card in the store on May 20, 2023, but found on May 28, 2023 that the gift card had been stolen and the balance was $0. The store informed that the gift card had been used in the store on May 24, 2023, and the payment method was all gift cards. But I have never used it. The store has always told me that they will investigate, call the police, and contact me. However, in the past five months, the store has never contacted me to inform me of the results. I called today to inquire and was told that the gift card had been used on May 24th, 2023 and they were unable to provide me with any assistance. This is extremely unfair to consumers. I have not used it, and I have been waiting for five months of investigation, but they did not give me a correct answer.

  

  Business Response

  Date: 10/18/2023

  We will review the information and contact the customer. Our gift cards do state: Protect this card like cash. Customer states the card was stolen.

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/08/2023 I purchased a **** count box of Winchester (WLP) from your store in Kodiak, TN. I was passing through on my way back to *********, **. Upon opening the box I discovered that one of the enclosed 100 count boxes contained WSP primers. Clearly it was tampered with and a staff member switched one of the boxes. I was many miles beyond the Kodiak store by the time the discovery was made. I do not need the small primers and request that this be made right. I do not have a Bass Pro Shop in *********. Having to drive to the nearest Bass Pro would cost more than a box of 100 large pistol primers.I wish to have the full **** WLP primers I paid for.

  

  Business Response

  Date: 10/09/2023

  We will contact the customer.

  Customer Answer

  Date: 10/12/2023

  Due to a change in my travel plans I was able to return to the Bass Pro cited in my complaint.  The staff there resolved the complaint to my satisfaction.  I now request that the case be dismissed as it was resolved.