Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  3101 Bass Pro Dr Columbia, MO 65202-0000

• 

  Bass Pro Shops

  1935 S Campbell Ave Springfield, MO 65807-2650

• 

  Bass Pro Shops

  1 Bass Pro Dr Branson, MO 65616-2096

• 

  Bass Pro Outdoor World, LLC

  101 Bass Pro Dr Broken Arrow, OK 74012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my boat in for a routine tune up/oil change on the motor. Spent several days trying to contact the manager and left several messages but never got a response. They damaged the motor during the tune up and had to replace the block. I have had nothing but problems since. When finally getting through the manager stated I was "crying" about a problem past warranty. Clearly he is lacking customer service and has a bad attitude. Now I have a damaged motor that they did not fix properly and the manager has no remorse or is willing to correct.

  

  Business Response

  Date: 05/23/2023

  We show record of the customer having brought his unit to our TMBC Tacoma  location on May 3rd, 2017. The customer reached out to our location on 5/19/23 requesting we replace his blown motor block, stating he's had nothing but issues since his May 2017 tune up. However, within that 6 year time frame, the customer has since taken the unit to other repair shops to have both the boat and motor worked on. At this time, the customer has been informed that his unit is beyond the factory warranty, and was advised we are unable to fix or exchange the motor outside of the warranty period without cost. This then resulted in explicit language and threats on part of the customer towards the location. At this time, Tracker Corporate has done everything within their rights to help appease the customer. 

  Customer Answer

  Date: 05/30/2023

  I never received the business response other than what the BBB just sent today, 5/30/23. When the corporate office person contacted me in regards to my BBB complaint, he had an extremely bad attitude and tried to hang up on me twice, stating "I'm done with this conversation" after I tried to explain my side. The motor was not used in 2022 due to the fact I had surgery and it had yet to be used this year. Reality it had only been ran 4 years with problems. You would think a new block would last longer than that. In addition, why would anyone go back to the same business that damaged the motor in the first place? I highly recommend they evaluate their customer service process because when I told the corporate office person I would never utilize their company again. His response was , that's fine, we lose customers all the time. Absolutely no remorse or apology from Bass Pro Shop's. I definitely  would have been fine with an apology but apparently that doesn't exist with the local manager or corporate office. 

   

• Initial Complaint

  Date:05/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the recent purchase of a new boat from Bass Pro Boats in ******* ** and the subsequent service experience. I believe it is important to bring this matter to coporate attention in order to seek a resolution and maintain a positive customer relationship.On 4-1-2023, I purchased a Tahoe T16 from ******** Boats in ******* **. During the walkthrough, I immediately noticed a scratch on the boat's exterior. While I understand that minor imperfections can occur, I expected a new boat to be in pristine condition. Nevertheless, I expressed my concern to the representative conducting the walkthrough.During the walkthrough after I paid for the boat, the representative incorrectly demonstrated how to put down the bimini top, which resulted in significant scratches on both sides of my boat. This incident was distressing, as I entrusted the representative's expertise and guidance.Following the incident, I reached out to Service team to discuss resolving these issues. I was informed that I could drop off my boat for repairs, but no specific timeline was provided due to the current boating season. In an effort to find a suitable time for the repair, I requested information on the possibility of dropping off my boat during the fall season. Unfortunately, despite multiple attempts to contact the Service team and the manager, I have not received any response regarding this matter.Considering the circumstances, I kindly request that Bass Pro Shop address these concerns promptly. I expect either a resolution to the scratched exterior and incorrect bimini top demonstration or a free service to rectify these issues. As a loyal customer, I believe it is reasonable to expect proper service and timely response to my inquiries.

  

  Business Response

  Date: 05/23/2023

  The location has tried reaching out to the customer with no response. The customer can contact the location to set a good time to bring the unit in. At this point, the location will get a vendor in so repairs can be performed. 

  Customer Answer

  Date: 05/23/2023

  Complaint: 20084671
  
  I am rejecting this response because: I have asked if I could drop off the boat in the fall because they could not give me an exact date for the boat completion since it boat season and they have not response to my inquiry.
  
  
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 08/07/2023

             We have told **************** that his boat could be brought in anytime and repaired free of charge. 

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I would like to report an employee that works at your Gainseville ******* location. His name badge is *******, we happened to be in the store Monday the 15th and my wife and I were at the time looking at bird houses when we were approached by him. He seemed very welcoming as he introduced himself and that he stated there were other animals on display that they moved to other parts of the store, but quickly changed the subject to get us to enter into a twenty five thousand dollar giveaway. We said sure and quickly went over to a computer to sign up, and he was hovering over us to make sure we were inputting the correct details. Then afterwards he tried so hard to get us to buy a vacation package. We were not Interested, he kept pushing us into trying to buy it and wouldnt stop. He then asked me if my wife and I were just friends, and I told him that this was my wife. He started getting into personal details where he was speaking to a customer that he liked and grew fond of and he told us she was fifteen and he had to let her go. Once we told him we were no longer interested in the package, he kept asking us why, when we told him why, he said he would call the manager down to negotiate the price, we continued to say to him, no thank you and once we went on our way, he would follow us around the store, he then caught up to us and said, let me know if you guys decide you want the package, and kept pushing and persisting and pursuing us. Once we came home, the email that my wife used for the giveaway didn't have anything related to Basspro. In fact this is a email that doesn't get messages very often. About an hour or so later, she gets an email that wants her to confirm her email for Pornhub. We did research and nowhere did it state a giveaway of this amount. This needed to be reported as soon as possible to prevent any additional people signing up with this individual. The sweepstakes entry should be honored, and not a scam or freak getting at my wife.

  

  Business Response

  Date: 05/24/2023

  Management is reviewing and will contact the customer.

  Customer Answer

  Date: 05/24/2023

  Complaint: 20068360
  
  I am rejecting this response because: Waiting to hear back from bass pro shops as they have not yet reached out to us
  
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/30/2023

  Customer will be contacted. There was a delay due to the holiday weekend.

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered new boat March 15 during that time I was to receive 1000$ gift card. Received boat end of April still haven’t received Cabela’s gift card. Called dealer and white river marine and all I get is run around several times. They have breached contract and don’t seem to care. I paid 38520$ for boat. I feel at this time they owe me gift card and some for all the trouble they have put me through

  

  Business Response

  Date: 05/22/2023

  This concern has been received and is being reviewed by Corporate Management. 

  Customer Answer

  Date: 05/23/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  This is a cut and dry issue just send me what I am owed 
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:05/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The check out had 2 employees and the one where myself and several other customers were in line, left.
  I asked the remaining cashier who also had several customers in line if she could call an additional cashier. She rolled her eyes at me with disgust and said “that’s just how it is”. I then asked her to call a manager and she ignored me. I then found another employee and asked them to call a manager and he said “why?” About 30 minutes later when a manager from some other department came and listened to my complaint and she said “ok”.
  
  Poor customer service
  
  I’m not sure why this store is so poorly trained on customer service but someone needs to tell them that brick and mortar stores are struggling as it is. The last thing a paying customer wants to tolerate is bad attitude such as this. The cashiers name was Dorie.
  The managers name was Stephanie.

  

  Business Response

  Date: 05/15/2023

  We will contact the customer for more information.

  Customer Answer

  Date: 05/16/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The customer service department simply emailed me to ask for details involving my complaint.  In my opinion, that is not owning or accepting any responsibility on their part. 
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 05/24/2023

  In order to address the complaint, more information was needed as to which store this took place, etc. Once we have the information, we will contact the customer with a resolution.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make an order on the Cabelas app on Android. A quantity of 5 items sku: *******. It shows a sale price of ***** each with a regular price of ***** each. When attempting to use the checkout function the price changes to ***** each. I reached out via email (re:124700), I provided screenshots and was directed to call the customer service line. The email customer service said they could not see any attachments from me. The customer service line ************************ me to email my issue and said there was not anything they could do. They asked me to delete and reinstall the application. Once I did the problem persists. I am including a second screenshot where the price changes further upon adding another sku to my cart.After continuing to advocate I was connected with a supervisor and she was eventually able to access the email case and stated no issue with seeing the attachments sent. The supervisor agreed to honor the price shown by the app but refused to offer this price for more than a single item. This item has special handling charges and the only time I purchase smokeless powder is when I can order enough to justify the additional handling charges. Hence the request to honor for the quantity of 5.I request you honor the advertised price and correct the record prices moving forward.

  

  Business Response

  Date: 05/02/2023

  The smokeless powder has not been on sale for some time and not at the $15.99 price. The screenshots show the total of the powder at regular price and not at the lower price, so we are not sure what happened. We have a disclaimer on our website which states

  Descriptive, typographic, or photographic errors are subject to corrections

  Customer Answer

  Date: 05/02/2023

  Complaint: 20004081
  
  I am rejecting this response because:
  It provides only partial resolution.  My requests were to update the pricing in the app(I verified this was done today) and to honor the advertised price. 

  The resolution offered does not honor the price advertised. 

   

  If I was in your store and took those 5 lbs of powder off the endcap in big bright and bold numbers that crossed out the original price of $39.99 and noted a sale price of $15.99 each putting them in my shopping cart and I went to check out with my cart would you also be declining to honor the price you advertised?

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/03/2023

  The smokeless powder was not on sale. We have contacted the customer with an offer for the error.

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifetime warranty socks went to return said would replace but after that no more warranty due to merger between Cabelas and Bass Pro. They bought out there competition so they can due anything they want now. These are a Bass Pro Product not Cabelas. So how can they do this. I bought 7 Pairs. False advertisement.

  

  Business Response

  Date: 04/25/2023

  We are letting the customer know that he may return the socks for a refund or a comparable replacement.

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car jump starter battery pack at bass pro shop earlier 4/21/23 12:50pm, the online store says the item is available at this location here in *********. I went on to buy this item and I received an email of the invoice immediately saying my order has been processed. So i waited for 5 hours and then i went ahead to this store to pick up my purchase. When i got there the employee that helped me asked for my order number, my identification and everything on my part was okay. Afterwards they said that they don't have my order yet and it will be delivered to their store at 4/27/2023. I was confused when i heard it but what can i do if they don't have it. So i asked the same employee if they have other brand or model of the same battery pack that i bought and she directed me to the aisle where they are located. I was planning to look for an alternative cheaper item that i can buy because i badly needed it for my car. Then i saw the exact same thing that i bought online right there sitting, so i asked for assistance and went to the register. They said I can't have the item, and they were insisting that the only way i can get the battery pack is for me to purchase it to them for another $99.99. I was there for more than an hour trying to resolve my case but i ended up with nothing. I canceled the online order so that i can purchase the one at the store but they said it will take 24 hours for my refund

  

  Business Response

  Date: 04/24/2023

  A refund in the form of a gift card (store credit) is being emailed today for the order.

  

  Business Response

  Date: 04/24/2023

  We are emailing a gift card for the order today.

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/11/23, I placed an online order for an item to ship to store for pickup. The item was shown as in stock on the website. It stated the item would arrive in **** days. It is now 04/11/23 and my item has still not arrived. Ive been in contact with several different customer service reps, and none of them can tell me where my item is. They continue to tell me it should arrive any day now, but it never does. Theyve offered to reship the item to my home instead of to the store, which I said that would be acceptable, but they just stop responding. I have separate emails with multiple different customer service reps, and all of them have just stopped responding. When I contact customer service again, the process just repeats and I get nowhere. Its been a full month since I placed my order and I have no idea whats going on with it, or where my item is.

  

  Business Response

  Date: 04/12/2023

  We are shipping the order to the customer's home.

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a fly rod. missing parts. was told they had pulled it from back and others were there that had missing parts. it's clear they did not have merchandise labeled as missing parts, and sold them. We returned via *** ** and it was received on Feb 7. I've been trying to get my replacement since, but no luck. I keep being ask same questions, give proof of mailing, tracking, etc. still no resolve. I've been asked again today to send all that again. We paid money, no product. Now months of the run around-still no product. I was seeking to copy BBB and corporate on the email I'm sending yet again to Bass pro customer service, but I cannot get emails for such offices.

  

  Business Response

  Date: 04/06/2023

  Tracking information shows we received the return. Customer was informed on 2/22 that our returns were taking 7-8 weeks to be processed. We hope to have the return processed soon.

  Customer Answer

  Date: 04/07/2023

  ********** ********
  
  
  
  I am rejecting this response because:  Yes, I was told 7 weeks, not 8. However, this time has passed and when I contacted the other day, i was told once again to submit PROOF I had returned the product, so the end result is the poor treatment and continued request for PROOF of everything.  I mailed 2 packets this morning to the tune of almost $20 to have a signature of receipt, to CORPORATE in Missouri and NE.  They are receiving all email correspondence and the ridiculousness that customer service kept requiring of me and customer service not accepting my proof of tracking.  So I do not accept their simple answer.  They need to be aware of the content within the emails and mistreatment of customers.
  
  
  
  
  
  
  
  **********
  
  **** ******

  

  Business Response

  Date: 04/10/2023

  A new fly outfit was shipped on 4/7 and is out for delivery on 4/10.

  Customer Answer

  Date: 04/10/2023

  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  
  The item was only ordered AFTER we have emailed for months, and AFTER contacting BBB.  This still does not address the irresponsible manner in which it has been handled, time spent in dealung with this, and doing without product for so long ..but now suddenly and quickly an order was placed and shipped.  The company has to answer for this poor treatment, irresponsibility, and repeated excuses and requiring us to keep proving we shipped back.
  
  
  
  **********
  
  **** ******