Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bass Pro Shops has 101 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  1365 S 5th St Saint Charles, MO 63301-2457

• 

  Cabela's

  7090 Cabela Dr NW Huntsville, AL 35806-2853

• 

  Bass Pro Shops

  112 261055 Crossiron Blvd Rocky View County, AB T4A 0G3

• 

  Bass Pro Outdoor World, LLC

  801 Bass Pro Ln Cary, NC 27513-2420

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/10/22 I purchased an ******* *** ATV from Bass Pro Shops in ******* ****, AL for a total purchase price of $9658.21. On 11/18/22 the ATV shut off and would not restart, I took it to the Service Center where I was first told it was a sensor. Then I was told it was a starter, then something was wrong with the engine, then a part of the frame broke when they were replacing the engine. This essentially brand new ATV sat in the service center for TWO MONTHS. I had to make several calls to both the store manager and corporate to get any type of urgency. Bass Pro blamed *******, ******* blamed Bass Pro, it was a complete nightmare. Finally on 1/20/23 I got the call that the ATV was fixed, we picked up drove the hour and half back home, drove the ATV for all of 15 minutes and it started smoking and throwing off service codes. I immediately contacted Bass Pro, took it back and advised at this point I did not want this unit. This almost $10,000 unit got literally 8 days of use. I battled back and forth and finally got Bass Pro to agree to exchange it after another two months. I picked up the new ATV on 3/22/23. On 3/29/23 the new ATV started making funny noises and not accelerating and once again throwing off service codes. I have tried reaching out to the corporate office and only get transferred to different voicemails. The product is HORRIBLE. The customer service is HORRIBLE.

  

  Business Response

  Date: 03/31/2023

  We will review the complaint.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Bass Pro Shop (***) in Springfield on Oct 31, 2022 and was looking for a pair of lifetime warranted sunglasses at the Sunglass Hut, which is a vendor selling within the *** store. I was helped by a young man and told him what I was looking for. He stated that the only brand they sell with that type of warranty was ***********, they cost $210.00 which I figured was an OK price because I knew I could warranty them if they ever broke or were scratched. I chose a pair and paid the total of $******, including tax and left.That night I looked up Maui *** online and found out that they did NOT have a lifetime warranty and not even a scratch guarantee. I called up *** and talked to their store manager. I explained to them what I was told and that the glasses had not even been taken out of the case. She told me to return them and they would refund my money. I told her I lived three hours away and she said whenever you are in town, bring them back. On 3/13/23 I was in Springfield on business and brought back the glasses. The rep said she was not authorized to do that and called her manager, ******** *************). The glasses had still not been taken out of the case or worn; this was verified by the rep that day and she even told her manager when she called her. ******** (manager) denied ever talking to me or telling me to bring them back. Additionally, she said they have a 30-day return policy that I was never told about; neither by the rep who sold me the glasses, the manager I spoke to the night after I bought them, nor is it on the receipt.I simply want the store to honor what I was told and return the glasses for a refund (******) due to faulty information given to me by the sales representative. I am not looking for a ***** more, nor damages, time or travel expenses. Just a refund on the glasses that are still brand new, unworn and re-sellable.Invoice number is: ************* Thank You,*********************

  

  Business Response

  Date: 03/30/2023

  We will review and contact customer.

  Customer Answer

  Date: 04/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm seeking a full refund for poorly manufactured waterfowl shotgun shells purchased on 5/14/22 and used in Nov-Dec 2022. BassPro can see the review I posted three months ago for ******** brand of shotgun shells that BPS owns. My one-star review is titled "No No No - Don't Even think of Buying ********". I spent $204.71 (including tax) and request a full refund.
  
  Here is the text of the review "The BBs in these shells are not round! Kid you not. After missing and not knocking down a number of easy birds, we opened a shell and were super surprised to find many of the BBs were oval, rough, deformed, and had holes in the BB. The first pic is ******** #3 shot - heck they wouldn't roll on a table let alone come out of the barrel with any consistency. Other pics are of nice round shot from ********** and ****** #3 shot. Lets face it, your time and hunting opportunities are too valuable...don't buy ********...ever. Bass - I want a refund on the case of ******** I bought!!!"

  

  Business Response

  Date: 03/27/2023

  We will research this complaint and contact the customer.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My tractor was misfiring, and they changed the spark plugs. They stated that they fixed it. I brought the tractor back home and start it up and it doing the same thing it was doing before. The tractor is miss firing, puttering, and jerking. I did not sign service a agreement I did not authorize for them to fix the tractor, they say they fixed and charged me $540.00. I have video showing that it doing the same thing. I have sent email to ****** ** *******. the address is **** **** *** ***** ***** ******* *****. This is the location I took the tractor to. I would like a refund in the amount of $540.00

  

  Business Response

  Date: 04/10/2023

  We will review the complaint and respond to the customer.

  

  Business Response

  Date: 04/24/2023

  Mr. ****** brought his Tracker 800SX in for repair. He wanted it fixed under warranty. The unit’s warranty had already expired,  so that was not an option. When the customer came to pick up the unit, he brought his mechanic with him to make sure we had repaired the unit properly and to make sure our charges were appropriate. We went over the repairs and showed him the old parts that had to be replaced. He was completely satisfied with the repairs, paid for the repair, and picked up the unit. When the unit left here it was running fine and he had no issue.

   

  Mr. ****** called a few days later and said the 800sx was doing the same thing as before. ***** told him he would need to bring it back and we would check it out for him. He has called ***** several times in the last few weeks and each time ***** has told him to bring the unit back and we will check it out for him.

   

  Mr. ******’s mechanic told him that the repairs we completed and the parts we replaced were needed. He also told him that our labor rate was in line with other shops.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an ugly stik 15' fishing rod for my husband via the Bass Pro website on 02-01-2023. The Bass Pro website gave me the option to pay via ****** ( three biweekly installment payments ) which were automatically pulled from my debit card. There was also an initial upfront ****** payment required at the time of order. I completed all payments on the rod however; my husband decided to go with a different rod not sold at Bass Pro and so we decided to return it. He did not use the rod and it is in original condition with tags and all. When he took it into the Bass Pro for a refund, they wanted to give him a Bass Pro gift card. This did not sit well with my husband as we did not pay with a gift card, we payed cash payments. All he wanted was his money back. ****, the club membership manager was very rude and took the dispute personal. He also did not offer any other resolution other than a gift card while stating that this was company policy. Why should we have to settle for a
  gift card when we payed cash? The order number is **********.

  

  Business Response

  Date: 03/20/2023

  We will contact the customer with options.

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing my first weapon, I decided to go with bass pro shops for my accessory needs. I have recently moved into an apartment complex, and usually ship valuable things to my last address and stop by to pick it up, but this time I decided to ship straight to my address. Upon getting a notification that my package was delivered, I promptly checked my front door only to not find the package there. I went to the carrier's website and see they took a picture of a door, which was not my door. I checked with my neighbors and none of them received it by accident. I contacted bass pro shop support which told me I would be refunded within 48 hours after filing for a lost package with the carrier. Today a VERY rude and arrogant lady called me and said they would not refund me because they are "not responsible" for lost packages and basically told me to pound sand. I am utterly disgusted and most of all, disappointed in the horrible customer service provided to me. I wish I had the courage to say I am not responsible for a mistake I made like bass pro shops does. I tried asking for possible resolutions to fix this issue, and the incredibly rude customer service agent kept treating me like a horrible person, and now I am out of $700 dollars and have not received the items I ordered.

  

  Business Response

  Date: 03/22/2023

  We requested ******* ******* to do a driver follow up. They stated the package was delivered to the address on the order. 

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought three boxes of ammo (herters brand) which is made by bass pro shops. I was supposed to get $20 rebate per box for. Total of $60 rebate. I never received any rebate and looked online and there are a lot of complaints from people with the expats same issue. I believe bass pro is advertising rebates they never intend to honor

  

  Business Response

  Date: 03/06/2023

  We will check with ******** on the status of the rebate and contact the customer.

  Customer Answer

  Date: 03/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boat from Bass Pro Shops on February 14. A great promotion was going with the purchase, a $1000.00 bass pro shops gift card. I was advised by the sales manager ****** the card would come via email within a few days. The bass pro shops promotional code is 23GC1000. I have attempted to resolve the matter several times with Bass Pro and with ******************* without success. Efforts to contact a supervisor at ****************** has been met with resistance and Ive been told several times no one else can help me. I have a signed buyers order for the purchase indicating the promotional offer.

  

  Business Response

  Date: 05/05/2023

  Management will review and contact the customer.

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-11-23 I was attempting to purchase a trail camera combo for my husbands birthday. I have ordered from **** *** ****** ******* for many years with no issues. However when I added items to my order every attempt came back not in stock. I was not logged into an account, as I do not have one with them. However I always use the same credit card to order from them. Since I needed the item for a gift I decided to get it from a different company. Imagine my surprise two days later when the order from BPS was on my porch. I called and spoke to two different folks, and sent off two emails …they wouldn’t believe me that I didn’t place the order. They finally sent me a shipping label . I took the boxed items to **** and it shipped 1-18-23. Arrived at their ******* ** ***** warehouse on 1-19-23.
  This was confirmed vis both tracking from **** and in an email from BPS.
  I was then sent an email that they were behind on returns and it would be several weeks for mine. Understand they have the items back to already sell to someone else. And are in possession of $272.96 of my money.
  It’s now been over 42 days . Two more emails I sent ..same response …maybe I will see a refund by the second week in March…
  This is not only the most unprofessional business practice, it’s unacceptable.
  In all my years of online shopping and making some returns , never ever have I had to wait this long for a return of my funds.
  Because of the order I had them freeze my account to protect myself from any future issues.
  This is a very large company….with many many sales. Give me my money back!

  

  Business Response

  Date: 02/28/2023

  We are issuing the refund for the return. It may take a few days to post to the ********** account.

   

  Customer Answer

  Date: 03/01/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  When the items I shipped back to *** arrived at their facility on 1-19-23 I patiently awaited for an email advising me of my refund back to my credit card . For the amount of $272.96.

  after not hearing from them I sent off the first of three emails asking when it will be done. I was told in those first two emails that they were behind in returns and not to expect a refund for over 7 weeks. And I should not expect it until after March 9th.

  in a second email to them I was told the same thing…despite the fact they were in possession of their returned unopened property…they kept my money . So I was out both…the products and my credit back. 
  so…I got your message that you had been in contact with them and they were going to credit my card after 3-5 business days.

  yet I then got  another email from them stating it would not be done for 7 to 10 business days which how ironic, that would be after March 9th…or even March 14th. So literally they did nothing other than make it even worse and I am sure they are sitting back and laughing at all this .

  not only is it insulting…very poor customer service, and I have had to make payments on this card for 2 months now.

  They need to give me my refund…no apologies from them would ever get me to not only shop there ever again…but also will lead me to notify on other forums the BS they pulled . I am not the only one who they have done this too. 
  
  
  
  
  
  **********
  
  **** *****

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2023 I went into Bass Pro Shop with my wife and spoke to a sales associate about purchasing a firearm (HK P30SK V3) handgun. He said they do not have it in stock but we can order online. So he proceeded to log onto the Bass Pro website and helped me fill out the order form. I spent $779.03 including sales tax, which was put onto my **** of America Mastercard. It was charged right away and posted to my bank account. I was told that he did not know where it was coming from, but the confirmation# W185252979 confirmed it would arrive in 6-7 days; not business days, but actual days. It is now February 21, ********************************************************************************************************************************************** to pick up. They said they started a claim with ***** as ***** could not locate the shipment. I was told that if I want a refund, to call 800-BASSPRO. I called them. They said they cannot issue a refund until it arrives in the store. I told them it was lost; no one can find it. They refused my refund until such time it arrives or no movement on ***** for 7 days, all the while, they nor ***** still have no idea where the firearm is. Is it stolen? I would like a refund ASAP or my firearm ASAP.

  

  Business Response

  Date: 02/22/2023

  Order arrived at the store today and is ready for pickup. Customer was emailed the information.

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I will be contacting them directly to process a refund.  Thank you!

  Sincerely,
  
  *************************