Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  1365 S 5th St Saint Charles, MO 63301-2457

• 

  Cabela's

  7090 Cabela Dr NW Huntsville, AL 35806-2853

• 

  Bass Pro Shops

  112 261055 Crossiron Blvd Rocky View County, AB T4A 0G3

• 

  Bass Pro Outdoor World, LLC

  801 Bass Pro Ln Cary, NC 27513-2420

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an electric buggy from Tracker in August 23. The rear seal developed a leak in June 24. Took it to them mid-July 24. I needed them to reinstall windshield and install new lightbar at the same time. After it was there for a couple months, they reinstalled windshield but said they would have to replace entire rear end. We agreed that I would be back in touch after deer season and that I would pay the $300 for windshield when I brought it back to have rear end WARRANTY work done. Deer season ends, and I begin trying to call them around mid-January 25. On the 28th I finally got ***** on phone who told me he had been trying to call me for months. I had changed phones so I never got any communication from him. Didnt matter. He had already written off the now $600 something for windshield and light and was refusing the warranty work. He was rude and self righteous like he was some bulwark of moral infallibility. Now the warranty has expired and Ill have to pay the full cost for a rear end that was broken and taken to the dealer well before warranty expired. It really looks like he was just trying to find an excuse to not have to absorb the cost of installing an entire rear end, doubling the bad debt amount for tax purposes and then pretending like he was really justified in doing this even though I did exactly what we agreed to and never refused to pay for the windshield and lightbar. This is profoundly unfair and unethical.

  

  Business Response

  Date: 01/29/2025

  We will review the situation and contact the customer.

  

  Business Response

  Date: 01/30/2025

  ***** and I spoke with Mr. ***** today about his unit, we informed him that we will follow up with TOR warranty about it. ***** also told him that we would get the rear end ordered and once the parts come in, we will call him to set up an appointment to do the repairs.  We also informed him that once we finish the warranty work, we will settle the unpaid debt that is owed to **, and we also updated all current information phone and e-mail address. 
  He agreed and we are moving forward. 
  Thanks, 
  Yamada Burks 
  Boat Manager, Tracker Boats 
  ***********************************************************;

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024 I ordered a grill from Bass Pro shops. I did an at store pick where I was instructed to drive to the rear of their store for the grill to be loaded from a storage area. I opened the rear hatch of my suv where the ******** attempted to load the grill into my car. I requested that there be a second ******** help due the grill being heavy. The grill box states two people must lift. The single ******** but the box in my car by leaning it against the vehicle and sliding it in. In return the box struck the headliner and left surrounding of the vehicles inner hatch area. The weight of the box also scratched the inside lower portion of the hatch from the weight being slid. I addressed the scratch with the ******** at the time of the incident and he apologized. At this time I had not immediately noticed the other damage until I got my vehicle at home and was unloading the grill. I in return reached out to the manager of the store and did not receive a response for two weeks. Ultimately at the end of January 2025 the company advised denial of damages. Damages in the denial letter were not even those claimed. Company fails to provide video requests of incident. I requesting repair to my vehicle damaged by the ********.

  

  Business Response

  Date: 01/27/2025

  We turned this over to our outside claim service who denied the claim. The customer did not report the damage until 19 days later. Our employee denies causing any damage. The grill was in a box and the employee stated that he slid it smoothly into her car without any difficulty and the customer was on her way pretty quickly.

  Customer Answer

  Date: 01/27/2025

  Complaint: 22850268
  
  I have reviewed the business' response and am rejecting it because: The damage was reported directly to the employee immediately after the grill was loaded. The employee stopped and apologized for the damage. Revisiting my vehicle after loading grill to view the damage. I am sure this interaction can be seen on a video should the footage be reviewed. I cannot provide the video at this time as I am currently waiting for it to obtained by local authorities. The encounter was quick as the weather was very cold outside. 
  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 01/27/2025

  When the video is obtained, we can revisit the issue. We did not have any video so not sure who is providing the video.

  Customer Answer

  Date: 01/28/2025

  Complaint: 22850268
  
  I have reviewed the business' response and am rejecting it because:

  The Bass Pro Shop should provide the video as the incident occurred at their loading dock door. I have requested the video multiple times from the store manager and claim handling adjuster without a response. The business is failing to complete a full investigation to benefit their financial standing. 
  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15/2025, at the ***************************, I went to the front counter to check in a trade-in gun. It was a horrible experience. I visited this store two months prior, to receive an appraisal but decided not to trade due to saving money for Christmas. On the prior visit, the staff was courteous and very helpful. However, this time was different. I checked the trade-in gun at the desk before entering the store and was escorted, with my accompanying family, to the gun counter. What happened next was meeting the rude, and discourteous appraiser. The appraiser came out and stated, "My name is *********, and yes I attend church, and I know you work for a church. I will offer you $250 dollars for your gun" My previous appraisal was $322, and the gun has not been used since. I asked him why the reduced offer, and explained I was about to purchase a $1000 gun. He stated, "Do you need anything else, if not I will ****** you to the front" He said this in a rude fashion. Once we got to the front, I had to ask him to see the contents of the case, to make sure all the equipment was there. He then refused to give my trade-in gun unless I walked outside, the store( the check guns are usually given to the customer at the counter so the customer can exit the store), I walked outside in the cold to get my trade-in gun and he stated, "have a nice day" and wouldn't even look me in the eyes. Maybe he hates his job, maybe he is having a bad day, but who knows. The problem lies in me calling to complain and customer service stated they had no one to take my complaint and no managers on duty. I called their ***** number after and reported the incident and was promised a call back. Still, not an email or phone call. Summary - they do not care for your business, and do not let the wrong employee know you work for a church or they will turn rude and ****** you out of the building.

  

  Business Response

  Date: 02/06/2025

  We will review the situation and contact the customer.

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a bass boat from business during a promotion offered by business around March of 2024. Promotion was a $2,000 gift card to bass pro stores. I was told I would receive gift card in the mail. I have not received card. I contacted the boat supervisor multiple times and ultimately have gotten ignored through email. I would like the $2,000 gift card owed to me.

  

  Business Response

  Date: 01/30/2025

  Customer is being contacted.

  Customer Answer

  Date: 01/31/2025

  Complaint: 22798602
  
  I have reviewed the business' response and am rejecting it because: business has reached out and stated I would receive gift card one week ago. I still have not received it. Its been 7 more days. I emailed **** the boat manager saying I have not received it. His response was Im on it. This is ridiculous his last email was only that and that was a week ago 
  
  
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 02/04/2025

  We are checking with the third party who issues the gift cards and mails them.

  Customer Answer

  Date: 02/04/2025

  Complaint: 22798602
  
  I have reviewed the business' response and am rejecting it because:
  

  This is the exact same response I have been receiving from Bass Pro Shops for almost a year now with no progress once so ever towards the desired resolution. 
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 02/06/2025

  The gift card was mailed today.

• Initial Complaint

  Date:01/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pack of 12 arrows, a backpack, hip pack, bow mount, etc. I got an email stating my package was delivered. No package at my house, checked the neighbors and no package. Im not sure how they missed the sign with our address in the front yard. There has to be photo confirmation of deliveries, I cant be hunting around town because they decided to dump my stuff at someone elses house.

  

  Business Response

  Date: 01/13/2025

  Order was placed on 1/9. 2 packages were delivered by ***** on 1/12 at 9:47 am. Picture of delivery location can be found on ********* by using the tracking number provided on the order confirmation email. Two packages are out for delivery today (1/13) and one package is shipping today (1/13).

• Initial Complaint

  Date:12/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've asked via phone and mail to stop sending magazines to my home address. They told me the system does not allow them to remove my address. I never signed up in the first place. I received 12 magazines on 12/24. This over crowds my mailbox.

  

  Business Response

  Date: 01/16/2025

  We are stopping the catalog mailings. Some shipping labels had already been sent to our printer who mails the catalogs. A few more may be sent, but then the mailings will stop.

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a gift card from Bass pro. They said it was sent out on Dec 16. I reached out to the company on the 23rd of December and they told me I would get the gift card on Dec 26th. It's Dec 26th and no card. Those is not acceptable and I want a full refund asap!!

  

  Business Response

  Date: 12/27/2024

  We are issuing a refund for the gift card that was not received.

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a watch off Bass Pro website. What was shown as shipped was not the model of the product I thought I had ordered. So I refused delivery and it was received back to their returns department and signed for on Dec. 6th. I've called numerous times for my refund and they keep saying it's processing. It should not take 2.5 weeks to process a return. The last person in fraud department, *******, told me they haven't opened it yet to see if it's the product. I explained to her that I never received the package because I refused delivery and returned it to sender. She said I had to wait until they opened it and then they would process return. It's been 2.5 weeks. I have to start paying on the charge on my account for a product I do not even have.

  

  Business Response

  Date: 12/23/2024

  Our return department has a backlog. As soon as they can process the return, a refund will be issued to the ****** account.

  Customer Answer

  Date: 12/25/2024

  Complaint: 22723138
  
  I have reviewed the business' response and am rejecting it because:
  

  They've had the item since Dec. 6th. There is no reason to take 3 weeks to process a return. Dec. 6th is well before Christmas rush. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number ******* I had an absolute terrible experience from purchasing from this company in my order I originally purchased two ******** items Which took almost one week to ship just to find out one item was canceled in my order and one ended up shipping out Just to not end up receiving my order I decided to wait to see if the package will end up showing up and it did not I contacted support Done to message me almost 1 week later stating they will start an investigation Just for customer support to message me later telling me the package has not been lost and a simple thank you on the email I messaged back stating for more clarification and the email I received stated *** has provided us with the information we needed regarding the delivery as well as providing an updated proof of deliver for us to show it has been redelivered at your address end updated proof of delivery that customer support provided me was just the same exact photo of my delivery picture that they sent to me in the previous email when I first contacted which was not an updated photo they also stated that the package was redelivered to my address which wasn't true Then they told me to file the police report after lying to me twice absolute terrible customer support will not spend another dime at this company

  

  Business Response

  Date: 12/26/2024

  *** provided a picture of the delivery which matches the customer's house on ******. Customer was asked to file a police report in case someone stole the package from their porch. Customer refused to file the report.

  Customer Answer

  Date: 12/26/2024

  Complaint: 22712631
  
  I have reviewed the business' response and am rejecting it because: business continues to lie about the issue I will be filing a chargeback
  
  
  
  Sincerely,
  
  ***** Oj

• Initial Complaint

  Date:12/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a drawer full of bass pro gift cards. Its all I ask for for Christmas and birthdays. I competitively fish. Its all I do. I have tried to use gifts cards on several occasions and was informed they were no good. My first thoughts were the gift giver didnt activate them correctly and I have no way of knowing who gave them to me once they hit the drawer. So I threw them away. Then after about four cards not being any good I questioned if I had somehow I spent the money on them. Once about 6-8 cards were no goodover a year or two mixed in with cards that were good. I got firm at the register and said thats impossible. They sent me to customer service and the lady was nasty. She said this card is two years old. Its been deactivated. I said who deactivated it? We do in case it gets stolen. I threw over a $1000 in the freaking trash because they deactivate cards and play dumb when you show up at the register. She said I shouldnt hold them so long but there is no date on the card. I didnt know which is the oldest. I am confident its a scheme to get a percentage of cards thrown out by kind people who trust them. **************** seemed well versed in this issue once I stood my ground. I have about $3000 in cards left and I tell people no more from this dump.

  

  Business Response

  Date: 12/16/2024

  We have procedures in place to check the gift cards and reissue the deactivated cards. We will let the customer know.