Important information
- Customer Complaint:Better Business Bureau has received complaints from Bass Pro Shop customers who allege difficulty obtaining recently purchased merchandise, experienced long delays for purchase deliveries, company failed to honor its warranty, and experienced poor customer service. Bass Pro Shops has addressed all complaints brought to its attention.
Complaints
This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 274 total complaints in the last 3 years.
- 88 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for two items which were on a great sale. I never received any additional emails after the order confirmation email- no order pick up email, order cancellation, nothing at all. I finally called the store to ask about my order and they advised that the sale price marked was a mistake and they would not be fulfilling the item at that price. They said an email was sent with a gift card for $50. I know someone else who also ordered this item, had to call and then received the email. They aren't sending the email with the gift card- they're waiting until we call (to see if we even call). After I called and they said I would receive an email, I still didn't receive anything and I had to call back again. How many times do I have to call for their non caring and errors?? It's very frustrating as I wanted these products at the sale price. I don't feel that a $50 gift card is suffice for the inconvenience caused. I should be given something more substantial such as a gift card for the regular price of the item ($329). These were supposed to be Christmas gifts that I now need to go out and try and buy with no sale at all..
Business Response
Date: 12/11/2024
The gift card is being emailed to the customer today.Initial Complaint
Date:12/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/1 I placed an order (#W240937488) through my Cabela's Club account for the ******************** XPS Fillet Knife **** ******* which was on sale for *****. On 12/2 at 5:04 PM I got an email that you cancelled my order because it was out of stock. I was offered a 10% coupon for my trouble - which is nothing. I reached out to customer service the morning of 12/3 when I woke up to the email because I saw that the filet knife was still in stock on the website but you had changed the price back to $*****. The customer service representative wouldn't redo my order because she said it would just cancel again because it wasn't in stock & "would never ship". I said I'd take my chances without her assistance & place the order again. I placed another order (W241274725) for the **** ******* filet knife on 12/3. I paid the ***** for the item I had bought on 12/1 for ***** that you told me wasn't in stock. It just shipped today 12/4 & I want the difference between what I paid on 12/3 & what I paid on 12/1 because this is the worst business practice I've ever seen & a complete scam.Business Response
Date: 12/05/2024
Customer was refunded the price difference on 12/5.Customer Answer
Date: 12/05/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** ********Initial Complaint
Date:11/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to order a ixe fishing chair and the add was deceptive saying in smalle print starting at ***** a table was listed at ***** and three chairs with no price shown. when you go to the web page its a much higher price $29.99Shipping$5.00Tax$2.45Total$37.44 Order Item List Bass Pro Shops XPS 4-Legged Ice Fishing Chair Qty: 1$29.99 Bass Pro Shops XPS 4-Legged Ice Fishing Chair Edit Cart stop using deceptive sales tactics. I wanted to use up a bass pro card and a gift credit card ! I called and was told oh well thats the price. More research shows multiple better business bureau complaints and poor business practices. the supervisor was well im not alllowed to do anything. she stated she had worked fore cabellas. I will be posting this on multiple social media sites I could drive to my closest ****** fifty miles but they dont have much inventoryBusiness Response
Date: 11/26/2024
In the copy of the ad, the first folding ice fishing chair, SKU *******, sells for $19.99 and can be found on our website at the stated price.
Customer Answer
Date: 12/03/2024
The company has done nothing they say the one that is twenty dollars is not the item i wanted the items had no prices the priceing was very vaguBusiness Response
Date: 12/04/2024
The ad stated fishing chairs starting at $19.99. One of the chairs was $19.99 as we stated previously. The ad did not state all chairs are $19.99. The customer chose a higher priced chair.Initial Complaint
Date:11/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cabelas accepted my Off Road Utility Vehicle for a safety recall remediation on June 4th, 2024. Since then they've replaced the transaxle 4 separate times requiring complete disassembly of the vehicle. They never contact me to provide updates and they have offered no solution to my problem other than to keep replacing transaxles. I've even offered to buy a newer upgraded vehicle from them. What options do I have to resolve this? I'm afraid the vehicle will no longer function correctly or there will be resulting issues with the vehicle after all this work.Customer Answer
Date: 11/21/2024
This complaint has been resolved with the business.Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting promotional emails from Bass Pro shops. I have repeatedly clicked the link to unsubscribe. It doesnt work. They keep littering my email with spam promotional emails. I want these emails to stop. It has been months of this.Business Response
Date: 11/19/2024
We are having the promotional emails stopped to the email address of *****************************.Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an online purchase on 8/17/2024. Order # W230374221 for a Savage 110 VSX .300 Winchester Magnum with a Vortex Diamondback Scope on it. Its been in the box until this last week. I noticed today that this rifle has a Vortex Crossfire II 3-9X40 Scope on it, not a Vortex Diamondback Scope as advertised. I would either like a Vortex Diamondback Scope exchanged for the Crossfire II I was given, or I want a refund for the difference in price between the two scopes.Business Response
Date: 11/20/2024
Our store exchanged the scope.Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for two camp stoves advertised at $16.98 but after I placed the order I was refunded and told that they made a mistake and I couldn&#**;t purchase the items at that price. I spoke to customer service and they offered me a refund and a $50 gift card but explained I had to order the items at the regular price. I believe they should honor the advertised price and sell the items to me for $16 each.Business Response
Date: 11/07/2024
We are researching the complaint and will respond.Business Response
Date: 11/07/2024
This was a pricing error issue. We have a disclaimer on our website regarding errors. The stove kit normally sells for $329.99 and is currently on sale for $279.98 on our Canadian website.
The customer was sent this email:
We regret to inform you that there was a pricing error in your recent order.
The Camp Chef Wall Tent Barrel-Stove Kit was temporarily erroneously priced at $16.98. As such, we are unable to fulfil this item on your order. Your credit card has not been charged.
As stated in our general policies, typographic, photographic, and/or descriptive errors are subject to correction.
We are sorry for any inconvenience this may have caused. Please see below for a $50 Bass Pro Shops and Cabelas Canada gift card for a future purchase in-store or online.Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bass pro is using dishonest marketing tactics and not honoring their commitments. They promised 20% off waterfowl loads and do not honor their advertisement when trying to purchase.Business Response
Date: 10/29/2024
We are checking with customer for more information.Initial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Earlier this year I purchased a kayak trailer from Cabelas online. Only half the trailer showed up and I called customer service. They told they could do a refund or reship a whole new trailer but could not do parts and they asked me to wait for more parts. I called again and the lady assured me that more parts where on the way and she took off the return. Another week went by and one more box showed up. I'm still missing the main body of the trailer. No ***** or crossbar and other nessasary hardwares. I took what I had to a local shop and they finished building it so I could use it. They charged me ******* to fabricate what was left. Cabelas is now trying to charge me full price for products I did not receive. I have receipts of what I've had to pay the fab shop and I don't think I should have to pay Cabelas full price for something I did not get. They are trying to charge me *******Business Response
Date: 10/08/2024
We will review this situation and contact the customer.
When the customer reported the missing parts, we offered to send a new trailer and have the trailer returned or issue a refund and have the trailer returned. The customer refused a new trailer as he needed to haul his kayak to be able to go fishing. The customer chose to have the trailer repaired.
Customer Answer
Date: 10/08/2024
Complaint: 22395296
I have reviewed the business' response and am rejecting it because: when I called the 1st time they said that they could do a refund or ship a new trailer. After thinking about it I called back and a new ****** told me to disregard what the first ****** said and she told me that she took off the return and there where still more boxes coming so I waited and I did get one more box a week later but I was still missing part of the trailer to make it work. I told the lady I talked to first I could have it fabbed together if they compensated me. Never did I tell anyone that I would not do something that they asked me to do. That's slander on cabelas behalf. I did tell them I'm we didn't get this figured out my summer would be gone and I could not use my new kayak. Also there is still the point that I didn't get all the parts they want me to pay for. And I still had to spend ******* to make it a usable product.
Sincerely,
******* *****Business Response
Date: 10/10/2024
We are still reviewing this case.Business Response
Date: 10/17/2024
We made an offer to the customer on 10/11.Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
bass pro shop round rock texas bought tracker 8ooxs waterfowl issue since day one over heating issue first refuse cover warranty sent 8 weeks in shop second time over heating and other issue two months third time be shop now over 7 now out warranty because be in there ********* bass pro head service mgr area ***, talk her, boss even talk tracker stating they issue until apirl, and track ask box do steps, but tech didnt do where train correct to work on these.. Tracker ask bass pro shop send to them bass pro has done nothing, the refuse to call back with a update or status this going to cost us..sent over dozen e-mail with no repley and no call back for the store or ******* this time in shop its not repair we replacement or our money back.we use for ranch. costing us money not having our utv that we pay for.Business Response
Date: 09/16/2024
Hello, the unit in question was brought to ** in April with a no start issue. We had our technician look at the unit and swapped out several parts in an effort to get unit running again. We were unsuccessful and contacted Tracker off road. They suggested to take the unit to another dealer to have another technician take a look. They were unable to get the unit running. However, we believe the issue could be a bent rod in the motor. My service technician has contacted the owner several times with updates. The unit was brought in not with in warranty time frame. Tracker off road has not charged the customer for any labor for diagnosis work that has been done up to this point. Tracker off road is willing to send a technician in late October or early November to continue to investigate the issue at no charge. However, if the motor has a bent rod the owner will need to pay for the repair or replacement motor.Customer Answer
Date: 09/17/2024
Complaint: 22282533
I have reviewed the business' response and am rejecting it because: we have not spoken a technician we've spoken to managers but we have never spoken to a technician working on the machine it's been in their possession since February or so they may have never touched it until April that's not my fault because it was under warranty when we took it in to track her Bass pro shop by April we were calling ask you when it's going to be fixed because I was about to have major surgery and we needed it to have it out before May and they said they were still working on it and determining by tracker waiting for diagnostic trackers and tools for the next step. The only time we've got responses from tracker or Bass pro shop is by raising a fit throwing emails and calling and complaining that our machine is not ready now no point did they say it's not under warranty when we took it in they said it was under warrant. The manager at tracker bass pro shop said they've been dealing with warranty department and other things to get this issue cleared up so obviously it's under warranty and obviously if it wasn't under warranty they should have warned us that it was not under warranty and we'd be paying for this whole cost but we've asked for cost of how much it's going to cost us and they said not they have not gave it a price at any time or said what the determination of the problem was that they couldn't find a problem with it or to resolve the issue that's happening. We have talked to upper management at no point has they said that it was not under warranty they said they were aware of our situation and they were trying to get our problem taken care of.
And and in this message is the first time we've heard anything about an engine or a rod being damaged at no point in time where we told that it could be a bad rod or a bad engine. But it still comes under why the machine was constantly running overheated is overheated since we got it and it's been in the shop several times for overheating issues. And overheating issues would cause cause an engine to break a rod because the engine getting too hot. Bass pro shop has told us that it's normal for these things to run about 200 and 210 temperature. Once again no technician has been talking to us only managers have to talk to us and they have never said once has not been under warranty or we have been charged for any service that's been done so far but they have not given us a price or a determination of what's going on at this point in time.
Sincerely,
****** *********Customer Answer
Date: 12/23/2024
121324 JM: Mr. ****** called stated he is talking with his personal Attorney at this time. Will advise if he still needs the BBB help after his meeting.
121724 JM: Left a message with Mr. ****** regarding his complaint and ask him to give me a call regarding his decision.
121724 JM: Spoke with consumer he wants the BBB to drop their investigation and wasn't please with BBB. He is going to file with ********* and use his own Attorney to help get some of his money back. He has asked us to close this complaint at this time.
Business Response
Date: 12/23/2024
121324 ** Spoke with ***** and he advise me that his company has done everything that could to please this consumer and fixed things under his warranty period.
122324 JM: Spoke with ***** and asked us to close this complaint as it is now in the Attorney's hands and his corporate office.
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