Reviews
This profile includes reviews for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 111 Customer Reviews
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Review fromMatt B
Date: 12/03/2024
1 starWe attempted to order a Black Friday ad compound bow for our son early the week of Thanksgiving. We were told by the store *** that this is a Black Friday sale only and there should be no problem ordering it on Friday. I ordered the item at sale price at 5 am on Friday. There were no availability issues when doing so. I was notified via email Monday that the item was not available and my order had been cancelled. We called the customer service number on Tuesday and was told there was nothing they could/would do. This is ridiculous and unethical to advertise items as available, sell them as available and cancel them when the website clearly still shows them as available. I can only speculate this is a situation of having limited stock, not updating your website with product counts in realtime and selling product you don't actually have for the purpose of attracting buyers instore and online for sales/promos. As a result of this, I am returning the other items I purchased and *** is now paying return shipping for those large items. This is deceptive sales practices and customers shouldn't be treated so poorly.Review fromLashana L
Date: 11/17/2024
1 starUnprofessional n disrespectful to someone that cant read or write well ! Its against the law to not make accommodations for disabilitied people not embarrass themReview fromJOSEPH G
Date: 11/04/2024
1 starJOSEPH G
Date: 11/04/2024
Visited Bass Pro in *******, ******* on 04NOV24. I was advised that when purchasing a firearm magazine that I was required to show ID to prove I was an ******* resident, which I am. I asked why they needed my ID and asked if it was state law. I was told verbatim, "Well, We get a lot of Illinois residents and they cant have over 15 round magazines so thats why we need to see ID". Magazines are not regulated interstate commerce. There is no age restrictions for purchasing magazines. We are in ******* where there are no requirements to purchase this whatsoever. Make it make sense. As an Indiana resident of adult age this is ridiculous. Its not the stores job to police state residents to make sure they're not from ********.
Bass Pro Shops
Date: 11/05/2024
We are very sorry to hear about this experience. A member of our team will be reaching out to you.Review fromRobin H
Date: 10/30/2024
1 starI placed a on line order but never got the order when I called them they said they would refund my money in 7 to 10 days. It did not take them that long to get my money so why does it take that long to get it back? I may not order from them again.Review fromLeonard B
Date: 10/28/2024
1 star******* pushes USA and all that but yet uses foreign operators now overseas instead of Americans another liberal corperation!!!!Review fromRobert B
Date: 10/27/2024
5 starsRecently I went to bass pro in ****** ga. Looking for a cross bow because after open heart surgery recently I can't pull back my bow anymore. As i entered i was greeted very warmly by a lady named ***** ** who offered her assistance with anything i needed. This little lady is amazing! She took to everything i was in search of found me several promotions and got me my credit card activated and even offered assistance getting my merchandise to the truck! Yeah I kept her busy for a couple of hours. Thanks bass pro for ***** **Review fromJeff W
Date: 10/17/2024
1 starJeff W
Date: 10/17/2024
Thought I was stealing but I was not.... I spent almost 500 dollars yesterday ..Im sure loss prevention stole my backpack and it had my cashier's check in it for ***** for my inheritance and wouldn't show Camara footage to meBass Pro Shops
Date: 10/18/2024
We are very sorry to hear about this experience. A member of our team will be reaching out to you by email.Review fromBrad S
Date: 10/09/2024
1 starBrad S
Date: 10/09/2024
There exchange policy is theft. Product fel apart and would not exchange for one that did not fall apart. They say if it's a cabela's brand they will exchange for some thing but they don't. Will not buy another item from them. Never again.Bass Pro Shops
Date: 10/10/2024
Hi ****. We are sorry to hear about your experience. A member of our team will be reaching out to you by email.Review fromLouis H
Date: 10/08/2024
1 starLouis H
Date: 10/08/2024
I was denied the purchase of a handgun back in April 2024 due to mistakenly answering question #A on the background check form. I have purchased handguns from ******* before with no issues. I contacted their corporate office to appeal their decision and was told there is no appeal process and I would be banned from ever buying a handgun from *******. I was able to purchase the same handgun at another with no problem. I have been a loyal customer and would like to have the ban lifted. I feel the decision is unfair.Bass Pro Shops
Date: 10/09/2024
*****, we are sorry to hear about your experience. A member of our team will be reaching out to you to discuss this.Review fromPat F
Date: 08/29/2024
1 starPat F
Date: 08/29/2024
************* rips off its gift card holders. If you do not use their gift cards within 2 years, they nullify it. You can get it re-instated, with some effort, email them for the phone number, I can't post it here, but for sure they are making money by telling people that their cards have no value. That's really low-life for a sportsman store! Don't buy Bass Pro gift cards.Bass Pro Shops
Date: 08/30/2024
Hello. This isn't good to hear. A member of our team will be reaching out to you shortly to discuss this with you.
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