Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/4/2022 I sign up with ***************** for a lead referral program. The salesperson (****** ****) explained the program but left out the details of an additional monthly fee of $97.00 per month to access vital assets via ***** **t to help make the program successful. The company set up an onboarding zoom call which I did attend on day two of the transaction. However, during that call, it was expressed that the program will work best with ***** *** and if we did not use it results will wain. During the call, I contacted the salesperson to cancel the program because (1) I cannot pay the additional $97 per month on top of $1497 I already paid and let him know that I would like to cancel the program and refund the $1497. I had not completed the onboarding nor did I set up or use the program during the first two days of the transaction.
  
  I contacted one of the owners (supposedly) via email to cancel the program and get a refund. He had another representative contact me to try to sell me on the program and convince me that the program will work without ***** ***. I also told her the same thing - that I would like to cancel the program and issue a refund. She told me they will not issue a refund.
  
  I feel that their business practices are deceiving as they do not explain the program in full up front and have consumers believe that the service is all-inclusive.

  Business Response

  Date: 11/17/2022

  We are sorry for any miscommunication that occurred with this consumer. However, we put significant work in automatically creating an account and begin the setup processes immediately after someone purchases from us. This is for their benefit so their system is up and running as quickly as possible. We also ask that the consumer sign an agreement with us that clearly states our refund policy, which I have attached the document signed by this consumer. After she voiced her complaints about the additional $97/month, we offered to waive the monthly charge and give her the additional features for free. She declined this offer and insisted on being refunded the full amount, which we then informed her once again of our refund policy. We strive to keep all our clients satisfied but it seemed with this individual, there was nothing we could do to make her happy.  

  Business Response

  Date: 11/18/2022

  We are sorry that this consumer once again is limiting a possible resolution to just one option.  Additionally, we have attempted to reach her several times since this complaint was originally filed to attempt to come to a amicable solution but she has yet to return any of our calls. As I mentioned previously, we make a significant investment and obligation with every client and only ask that they adhere to the obligations they have agreed to in writing with us.  At some point, we simply have to fall back on both parties contractual obligations, which we have chosen to do with this customer. 

  Customer Answer

  Date: 11/18/2022

  Complaint: ********
  
  I am rejecting this response because:1. I do not want the service and stated this in the initial conversations with two of the companies representatives in an attempt to resolve the matter.  I am not sure what the company doesn't understand and what else is there to discuss. The company attempts to sell me on their service is off the table since the original conversation with their sales representative did not fully reveal the nature of the program. At this point I do not trust that the company will deliver on their verbal promises.

  2. The only way this can be resolved is to offer a fair refund.
  
  Sincerely,
  
  ***** *************

• Initial Complaint

  Date:10/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the company to provide real estate leads for $999.00. They guarantee leads (each month 8 to12) for one full year. I received leads as promised but 7 out 10 are not active phone numbers. For two months they stop sending leads altogether and said it was because I didn't check in on their website. But, yet they took my money. I have received one legitimate lead out of some 38 supposed leads and they were not actually looking either. I want my money back. The information is all on their web so I can't download it to send.

  Business Response

  Date: 10/10/2022

  We apologize for any misunderstanding this customer had regarding our product.  We generate online leads where the interested party has to fill out a form with their contact information to receive additional information.  As you can imagine, not everyone inputs accurate information, which we go over with all of our customers before they begin to receive leads.  Additionally, the attached document that was electronically signed by the customer, discusses our refund policy and explains the process that can result in their marketing being shut off.  We'd encourage him to keep working as we have quite a few agents who have closed multiple transactions on this platform. 

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2022 I signed up for Pay Per Closing to potentially help my real estate career. I was assured by their representative ******* that if I was unsatisfied with their service that I would be given the opportunity to get a refund within 30 days. About a week or two in I decided I wanted to cancel. ******* then got his supervisor **** to contact me. **** then offered me to try it out for the full 30 days and if I still didn't want to proceed then I would get a full refund. The charges were $999.00 and $500.00. A few weeks went by and I didn't get any refund. I then disputed it with my bank which they were no help. I then called Pay Per Closing/Market Maker and had to go above and beyond to get my money that I was promised back. I have the promise to refund in an email by ****. After the matter **** never returned my emails or calls and completely avoided me. I finally talked to *** who worked in accounting. He explained since I tried a dispute that it delays the process of getting a refund BUT there were ways around it so he could issue a refund. He said he would talk to **** about getting a refund issued to me. I finally got $999.00 back, but not the $500.00. I was never reached out to after I talked to *** the first time explaining what happened. I had to continuously reach out to the front desk staff be heard to get the money back I was promised. It is absolutely ridiculous that they promised this and now completely avoid me by not returning any calls or emails and now have my email blocked from the system even though they still haven't refunded the rest of my money. This is very unprofessional and not something a normal professional business would do. Something needs to be done.

  Business Response

  Date: 09/23/2022

  We apologize for the lack of communication and I'm not quite sure why her email was blocked, however I have issued a refund for the remaining $500. 

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed with this company that provides leads for Real Estate Agents. 7/9/22 The leads started coming within 2 days. The leads were called and none answered or they provided a wrong number. I called **** *******, Senior Strategic Business Advisor 2 weeks later to complain about the quality of the leads. I was told they would tweak my marketing and qualify the leads better. I received more leads but to no avail the numbers were not answered or wrong. One was even the number for ***** ******. I was irritated. The last straw was when the announced a new member, **** ******* to the group. I have spoken to **** personally and he works for them. That is misleading and FALSLY presenting new membership to others who have joined the company. ******* ** ******* - Senior Strategic Business Advisor, Market Maker™   I asked **** for a refund and he said he would call me. We made a time of 12pm EST today 8/1/22 but I have yet to receive a call. I only wish for a refund of $998 which was the amount charged to my ******** **** to join the company. I have spoken to another member who joined after me and asked how they are finding the leads. As of today that person said NOT one lead has answered his call. I provided ****'s info to that person. I'm not 100% sure of the exact name of the company. I was charged by Market Maker. But the ** group is called *** *** *******. This is the ** page. ************************************** You can see by the dates of the posts the ones announcing new members with **** on there and where I called him out for being an employee were removed as were all the comments on all posts. This company is deceiving the members. I do not have access to the private ** group for members only, I was removed.

  Business Response

  Date: 08/25/2022

  We are sorry this customer felt she had a bad experience with our company.  Part of the training process with any new customer involves our CEO explaining where these leads come from and that there is a 1 - 3% conversion rate and we provide a robust training platform wherein we give our customers the tools needed to convert these leads. The person she mentions is one of our salespeople and would never represent himself as a customer, if he was added to the group, it's because we made him an administrator to help manage it. We can't control how or when ******** announces a new member.  I'd also like to point out that this customer did not reach out to our customer service department even one time to express her concerns or see if we could help her through them. The first we heard of her was when she initiated a dispute with her credit card company on 8/4.  We recently won this dispute and our money was rightly returned to us, which I am assuming is the reason for her recent attempts to slander us via various social media channels. Lastly, I have attached our standard agreement, signed by the customer, which clearly states our refund policy.  She had adequate time to review this document and should be familiar with our policy.  Again, we are sorry that she felt she had a bad experience but, had she discussed her concerns with the proper department, we could have gladly worked with her to ensure her success. 

  Customer Answer

  Date: 08/25/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: I had indeed called their regional sales rep, **** ******* (2nd time) who said he would call me back to discuss

  only to say he was too busy to call me for the appointment we set. He said he sent the complaint to their customer service department who NEVER 

  reached out to me. I have screenshots of the conversation to prove I reached out to him and made an appt to talk. He did NOT respond to me.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ******