Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this business $1200 for lead generation. I completely finished the necessary onboarding 2 weeks ago and have not even received 1 lead and no communication as to why. I was told 24 to 72 hours for leads to start. This company has had 2 weeks to perform the job I paid them for. I am asking for them to either perform or give me a refund.

  Business Response

  Date: 11/15/2024

  We value customer satisfaction and this submission prompted a file review.  It appears that this account is active and receiving leads & that the customer had a discussion with support on 11/08/24.  We encourage the customer to reach out to support for any other issues or concerns.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company promised 8 to 12 verified leads per month. After 3 weeks, I only received 3. They also promised a lead within 48 hours. The first lead didn't come until 5 days later. I was charged $3400 for this service for 12 months. I canceled after the first month because of the poor service despite bringing it to their attention. They won't refund any of money. They are scam of a marketing company and they keep doing this to countless *********** Agents.

  Business Response

  Date: 11/07/2024

   

  We take customer satisfaction seriously and this submission prompted a file review.  It appears that this customer only utilized the system for sixteen days, so any monthly goal would not have had a month to occur.  The conditional refund policy this customer reviewed prior to purchase involves proper use of the system for twelve months and is premature.  It appears that this customer opted to register a bank dispute & a resolution will occur in that venue.  

  Customer Answer

  Date: 11/11/2024

  Complaint: 22500871
  
  I have reviewed the business' response and am rejecting it because: This business said I would receive a lead within 48 hours.  It took 5 days to receive the first lead. In the time that their marketing was working, I only received 3 leads, all of which didn't answer my calls or texts or the business' attempt to reach them. I don't even think these were real people that they sent me.  They falsely advertised their service.  On top of that, I asked them to disable marketing so they would stop spending money in order to get a refund.  I paid for a service that they did not provide and they have since disabled my access to the account so I can't even access the little bit of the supposed services they provided.  This company is a scam and I quickly realized they had no idea what they were doing with marketing once it began and wanted to cut my loses rather than going through a year of terrible marketing leads.  A refund should be issued.
  
  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/18/2024

  This customer contracted for a yearlong program, used the service for 16 days and complains about a monthly number of leads without using the service for a month.  The customer complains about ************************* results however only allows for a handful of days worth of marketing in regards to a yearlong program.  We provide a suite of services including a marketing program of which the business and customer make revenue on sales - there is no option to put things on pause for a year nor was that ever a discussion or option.  Again, the customer has opted to initiate a bank dispute and we will take up the matter in that venue.  

  Customer Answer

  Date: 11/21/2024

  Complaint: 22500871
  
  I have reviewed the business' response and am rejecting it because: In attempting to get a refund, the company continuously rejected my request.  I enacted a dispute in order to get help in the matter.  Unfortunately for me, the credit card company cannot help in this matter.  Again I reiterate how this company did not provide a lead within 48 hours when they said they would, they provided 3 leads which non answered the phone, and now have locked me out of an account that I have paid for.  This company continues to show that it upsells its product and then doesn't deliver on their promise.  A refund should be issued for false advertising since I have not received the services promised.
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, this complaint is about HouseJets egregious breach of contract and unethical practices. On 5/20/2023, I entered into an agreement with HouseJet, which included a refund policy that unambiguously stated: If, after 12 months on the system, you have not closed a transaction with us, you may request your initial fee to be refunded. This is conditional upon the following: 1) You attend and complete every course offered for this program,and implement the strategies. 2) You provide a complete list, direct from your *** and signed off on by your broker, I diligently adhered to all conditions stipulated under this agreement. I attended and completed every required course, including all live event courses. I implemented the strategies provided by HouseJet in good faith, and despite my best efforts, no transaction was closed through the platform within the 12-month period. After fulfilling all obligations, on 5/20/2024, I rightfully requested a refund in accordance with their policy. I confirmed my course attendance and completion with the representative, Ms. ***** ******** ( WHOM HAS NOT WORKED THERE SINCE OCT 2023 AND NEVER HAD A REPLACEMENT FOR ME OR WAS NOTIFIED OF A NEW COACH). Furthermore, I provided a list of transactions from ***, signed off *******. However, instead of honoring the clear terms of the agreement, Market Maker failed to issue the refund. After I initiated my refund request, HouseJet ignored my repeated communications, which were made no less than eight times via emaileach time without response. Furthermore, in an act of particular bad faith, rather than respond to me, HouseJet blocked me from accessing my own account. clear breach of contract but also constitutes deceptive business practices, violating several state and federal consumer protection laws. HouseJets refusal to refund me after I met all the stipulated conditions, coupled with the intentional act of blocking my account, demonstrates a pattern of deceit and exploitation.

  Business Response

  Date: 11/06/2024

   

  We take customer satisfaction seriously, and this submission prompted a file review.  It appears that the conditional refund policy was not applicable for this customer in regards to a refund without a ********************.  *his customer attached the conditional policy however not his evaluation - the evaluation reveals that the customer did not complete every course and did not follow the required strategies presented in the courses - including lead follow up.  *he customer also experienced ************************* lock due to inactivity, which also disqualifies per the * & Cs.  *he conditional refund policy also mentions bank disputes - which this customer chose to use to attempt to remedy this matter, which the policy mentions.  Because the customer failed to meet the conditions and chose remedy this through bank dispute, the result will be in that forum.  Per the terms and conditions a bank dispute does lock the account, so that should come as no surprise.

  *his customer can still receive a refund through the successful closing of a supplied lead.  Should this customer wish to explore that option and discuss access - they should contact support and have a discussion.  We look forward to speaking with them should they choose to do so.

  Customer Answer

  Date: 11/07/2024

  Complaint: 22495506
  
  I have reviewed the business' response and am rejecting it because:
  
  I did complete every course that was required of me all the way until my contract ended. They were always constantly adding more and more courses every few months and even their representative *****:

  ***** ******** - Strategic Business Advisor* HouseJet
  Telephone: ************
  ********************************************************** | **********************************

  told me I completed everything necessary course meet requirements for the contract. I would say confirm with her* but she either quit or was fired from them 4 months I was working with them. Also* every lead they sent me I followed up with and ***** even told me it could be logged in later and not in real time. I asked her if wverything was good and NO RESPONSE form her or the compay. After i emailed and called several times thru the year* they respnded 0 times. They never even contacted me to let me know if I was compliant* no email or alerts for any new courses added were never sent to me via e-mail or phone. They clear;y forgot about me* took my money and now want to defraud me. They couldn't even take the time or the decency to respond to any of my emails or calls * yet they wanted to lock me out after my contract is up. They can check the log ins because I made sure on the very last day that all courses were completed* double checked and then they locked me out. Not sure if they added any after* but i completed all courses and again even their Rep * ***** who was my main coach and contact told me I did. How come they can't verify with her and have failed to even mention her anymore? Can we even get an answer or response from Kayla*  Payperclosing or will they just ignore and sidestep that as well? I followed up on every single lead and they stopped sending me leads 6 months in* yet they still want me pay after not sending me leads for 6 months after I keopt contacting them over and over and over? They can say AFTER my contract is up what I supposedly didn't finish terms* lock me out* stop sending me leads for 6 months* but wouldnt even communicate with me since Dec/Jan? This is totally fraudulent and my next stop will be to the *** as well. 
  
  Sincerely*
  
  **** ******

  Business Response

  Date: 11/14/2024

  We have performed another file review to respond to this submission.  This response appears focused on non completion of coursework - although we maintain there was unreviewed coursework, that is not an exclusive reason for non qualification for one conditional refund option.  Other reasons include strategy implementation issues such as; USP not visible on bio, signature block and/or website.  Average calls per lead not between 8-12, did not get face to face with scheduled appointments.  The account experienced marketing lock six times due to inactivity or issues updating.  As to communication, we show communication to and from the customer and business.  We show the customer at times was reaching out to the wrong **** for issues and that the customer did not submit or create any support tickets.  It is noted that the customer can receive a refund upon a ******************** and we encourage the customer to explore that option and to reach out with any questions. 

  Customer Answer

  Date: 11/15/2024

  Complaint: 22495506
  
  I have reviewed the business' response and am rejecting it because:
  

   

  Other reasons include strategy implementation issues such as; USP not visible on bio, signature block and/or website. THAT IS FAKSE! MY USP WAS VISBILE ON BIO AND YOUR AGENT ***** NEVER TOLD ME IT WAS INCORRECT AND APPROVED IT. - ASK KALYA PLEASE- ***** QUIT 4-  5 MONTHS IN MY CONTRACT WITHOUT YOU NOTIFYING ME OF A REPLACEMENT THAT I PAID $2500 FOR. YOU FAILED ON TERMS OF PROPER SUPPORT. YOUR BROKE TERMS

  Average calls per lead not between 8-12, did not get face to face with scheduled appointments. - I CONTACTED THEM AVERGAE 10 TIMES. MOST *** THE TIMES THEY SAID THEY WERE NOT INTERESTED OVER 50% OF THE TIME SO IT WOULD BE ILLEGAL TO CONTACT THEM, AGAIN AFTER THEY SAID " DO NOT CALL ME" I CONTACTED LEADS OVER AND OVER BY TEXT, VM, CALLS AND EMAILS, IN ONE ATTEMOPPT ALONE THAT EQUALS 4 TRYS! ON TOP OF THAT MY CALL AVEGRA FOR LEADS THAT DID NOT PICK UP WER 10 TIMES. - ***** QUIT 4-  5 MONTHS IN MY CONTRACT WITHOUT YOU NOTIFYING ME OF A REPLACEMENT THAT I PAID $2500 FOR. YOU FAILED ON TERMS OF PROPER SUPPORT. YOUR BROKE TERMS

  The account experienced marketing lock six times due to inactivity or issues updating. - YOUR AGENCY OR ***** MUST OF HAVE UPDATING. I WAS OT NOTIFIED OF LOCK AND ***** NEVER TOLD ME, I CALLED LEADS IMMEDIATELY AND EVEN YOUR OTHER MARKETERS ATTEMLTED TO CALL THEM AND GOT NO REPSONSE AON ANY AFTER I HAVE CALLED THEM. IT PRIVES THAT THE 5+ ATTEMLTS YOUR OWN AGENTS MADE WERE UNSUCCESFUL AFTER PASSING LEAD OVER TO ME- YOU SHOULD OF NOTIFIED ME ABOUYT THESE ISSUES WHEN ***** QUIT 4-  5 MONTHS IN MY CONRTRACT WITHOUT YOU NOTFYING ME OF A REPLACEMENT THAT I PAID $2500 FOR. 

  As to communication, we show communication to and from the customer and business.  We show the customer at times was reaching out to the wrong **** for issues and that the customer did not submit or create any support ticket. - THE ONLY PERSON WHO I HAD EMAIL AND CONTACT WITH WAS *****- ALL MY QUESTIONS RESPONSES AND EMAILS WERE TO HER. SHE NEVER DIRECTED ME TO YOUR WRONG ****** YOU SHOULD OF NOTIFIED ME THAT I WAS CONTACTING THE WRONG DEPARTMENT WHEN ***** QUIT. ***** QUIT 4-  5 MONTHS IN MY CONTRACT WITHOUT YOU NOTIFYING ME OF A REPLACEMENT THAT I PAID $2500 FOR. YOU FAILED ON TERMS OF PROPER SUPPORT. YOUR BROKE TERMS. 
  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They let me pay 1000 and then another 1000 for leads. I paid 1000 and the leads were absolutely horrible. They target very poor people on ********. People came to me with bad numbers and also wanting rent to own houses. I dont know what the ads looked like. But these were the worst leads I ever encountered. I believe this company is a scam. I never decided to go with the other 1000 a month later. I am requesting my 1000 back.

  Business Response

  Date: 11/06/2024

   

  We take customer satisfaction seriously and this submission prompted a file review.  It appears this customer purchased our software license / suite of services based on a payment plan.  The customer appears to have made the first payment - began to utilize the system including a custom advertising campaign but then failed to complete the payment plan.  When purchasing the product, this customer was informed of the conditional ways he could have his purchase refunded to him - and has failed to meet any of the conditions at this early stage, and failed to complete the purchase.  If the customer would like to discuss their account and options to re-join the service, they are welcome to contact support.  We look forward to speaking with this customer should they choose to reach out.

  Customer Answer

  Date: 11/07/2024

  Complaint: 22494542
  
  I am writing to formally reject the response provided by Housejet in relation to my BBB complaint. Housejets claim that I failed to uphold a payment plan does not accurately reflect the core issue: the quality of their service and the misleading nature of their offerings.
  
  
  In good faith, I initially paid $1,000 for a month of lead generation services, expecting that Housejet would provide leads that matched the value of this significant investment. Unfortunately, the leads I received were of exceptionally poor qualityperhaps the worst leads I have encountered in my professional career as a Realtor. These leads were not only unqualified but also completely failed to meet the standards advertised by Housejet.
  
  
  Upon realizing this, I publicly requested a refund, as the service did not fulfill its promises. Housejets response was not an offer to resolve or improve their lead quality but instead an insistence on additional payments for a service that had already proven ineffective and untrustworthy. I believe this approachcollecting initial payments without delivering quality, then attempting to secure further funds through a payment planis a tactic designed to take advantage of real estate professionals. In my opinion, this business model borders on deceptive practices and deserves scrutiny.
  
  
  I am requesting BBBs assistance in ensuring that businesses like Housejet are held accountable for their claims. I caution other professionals to carefully consider my experience before engaging with Housejet. I respectfully request a full refund of the $1,000 paid, as the service provided fell far short of any reasonable expectations.
  
  
  Thank you for your attention to this matter.
  
  
  Sincerely,
  ****** *********
  

  Business Response

  Date: 11/14/2024

   

  We have performed a file review to respond to this submission.  This customer agreed to purchase a software license / suite of services, that included a marketing component.  The customer activated the ************************* component on April 22, received approximately 15 leads through May 2 (eleven days) at which time the marketing locked due to lead lock from inactivity/follow up issues.  The business spent hard costs creating a custom marketing campaign as well as employing staff to create content and service included in the purchase.  This customer received an exception to make payments - the hard costs for the business do not receive exceptions.  Eleven days without the normal communication and refinement of a marketing campaign is not a requisite amount of time to make any sweeping determination.  The second payment is then missed in June, with a message from the customer in August assuring that a payment is forthcoming and that the customer has had a busy schedule.  The payment however, never happened - and therefore the account is in limbo.  The business has hard costs and staff hours invested in this purchase.  If the customer would like to make payment arrangements they are welcome to reach out.  

  Customer Answer

  Date: 11/15/2024

  Thank you for allowing me the opportunity to respond. I would like to address the claims made by the business in their response.

  
  

  1. Marketing Campaign Results: While the business claims to have delivered "approximately 15 leads" within 11 days, I want to highlight that none of these leads were of quality or viable for my real estate business. I followed up diligently, but these leads either provided incorrect contact information, were not seeking services in my market, or were completely unresponsive. This reflects poor lead generation quality, not a lack of effort on my part.

  
  

  
  

  2. Lead Lock Due to Inactivity: The assertion that "marketing locked due to inactivity/follow-up issues" is misleading. The leads provided were of such low quality that further activity on my end would not have changed the outcome. The leads provided during that time failed to meet even the most basic standards of usability.

  
  

  
  

  3. Hard Costs and Staff Hours: While I understand the business incurred costs, the service provided did not fulfill the promised outcomes. As a customer, I relied on their assurances of quality marketing, which they failed to deliver. The **** is on the business to ensure the product meets its advertised standards, which in this case it clearly did not.

  
  

  
  

  4. Payment and Communication: The claim that I "assured a payment was forthcoming" misrepresents the situation. I paused payments because the service did not meet my expectations or align with the terms as I understood them. Continuing to pay for a service that failed to provide meaningful results would have been irresponsible.

  
  

  
  

  5. Business Reputation: Upon further research, I have discovered numerous negative reviews and complaints against this business for similar issues, including poor lead quality and unmet expectations. This establishes a pattern of behavior that aligns with my own experience.

  
  

  
  

  
  

  My Proposal: I am willing to settle this matter amicably by negotiating a partial refund of $750, which reflects the lack of value delivered relative to the promised service. I believe this is a fair resolution, considering the time and money I invested, coupled with the negligible return on my investment.

  
  

  I trust the BBB will take into account the context of this dispute and the repeated failures of this business to provide the services promised. Their failure to uphold their end of the agreement is why I am seeking a refund.

  
  

  Thank you for your time and consideration.

  
  

  Sincerely,

  *** *********

  Customer Answer

  Date: 11/15/2024

  Thank you for allowing me the opportunity to respond. I would like to address the claims made by the business in their response.

  
  

  1. Marketing Campaign Results: While the business claims to have delivered "approximately 15 leads" within 11 days, I want to highlight that none of these leads were of quality or viable for my real estate business. I followed up diligently, but these leads either provided incorrect contact information, were not seeking services in my market, or were completely unresponsive. This reflects poor lead generation quality, not a lack of effort on my part.

  
  

  
  

  2. Lead Lock Due to Inactivity: The assertion that "marketing locked due to inactivity/follow-up issues" is misleading. The leads provided were of such low quality that further activity on my end would not have changed the outcome. The leads provided during that time failed to meet even the most basic standards of usability.

  
  

  
  

  3. Hard Costs and Staff Hours: While I understand the business incurred costs, the service provided did not fulfill the promised outcomes. As a customer, I relied on their assurances of quality marketing, which they failed to deliver. The **** is on the business to ensure the product meets its advertised standards, which in this case it clearly did not.

  
  

  
  

  4. Payment and Communication: The claim that I "assured a payment was forthcoming" misrepresents the situation. I paused payments because the service did not meet my expectations or align with the terms as I understood them. Continuing to pay for a service that failed to provide meaningful results would have been irresponsible.

  
  

  
  

  5. Business Reputation: Upon further research, I have discovered numerous negative reviews and complaints against this business for similar issues, including poor lead quality and unmet expectations. This establishes a pattern of behavior that aligns with my own experience.

  
  

  
  

  
  

  My Proposal: I am willing to settle this matter amicably by negotiating a partial refund of $750, which reflects the lack of value delivered relative to the promised service. I believe this is a fair resolution, considering the time and money I invested, coupled with the negligible return on my investment.

  Business Response

  Date: 11/18/2024

   

  The customer lists additional information, below please find responses:

  1). Leads come through in real time from interested consumers who fill out a contact form.  Some interested consumers can remain "shy" and we therefore have a standard strategy for contact, which this consumer failed to follow as they admit in #2.  Eleven days is the infancy of a marketing campaign & a time in which feedback for adjustments can be best made - although the metrics here seem fine.

  2). Presumptively cutting contact that goes against contact strategies can and does result in lost leads and marketing lock.

  3). Again, sweeping generalizations at the onset of a marketing campaign are misplaced.

  4). We have a message about the second payment that speaks for itself, and backs our statements - and the bargained purchase schedule was not met.

  5). Customers vary in location and ********************** - the experience in one market may not accurately reflect the experience in another market either positive or negative & has no bearing on this situation in which only 11 days of marketing were utilized followed by a failed scheduled payment.

   

  If this customer would like to discuss bringing their account current they are free to contact customer support.
  
  
  
  
   
  
   

  Customer Answer

  Date: 11/18/2024

  Thank you for your response, but it appears to be an attempt to deflect responsibility rather than address the core issues of my complaint. Allow me to clarify:

  
  

  1. Leads and Marketing Campaign: While you emphasize that "leads come through in real time," the quality of these leads was entirely inadequate. Out of the limited leads provided, not one expressed genuine interest or engagement. If your "standard strategy" assumes I mishandled them, that conveniently shifts blame onto me without acknowledging the lack of quality leads you delivered. Its unreasonable to expect me to waste resources chasing "shy" or non-existent leads when the product you promised was not delivered.

  
  

  
  

  2. "Presumptively Cutting Contact": This assertion is baseless. I adhered to reasonable strategies for contacting leads, as anyone would expect from a professional in my field. It is your responsibility to ensure the leads provided are not just numbers but viable prospects. Marketing campaigns should not rely on blind faith, especially when my feedback clearly indicated an issue.

  
  

  
  

  3. "Sweeping Generalizations": My critique is not a generalization; it is a fact-based observation of your service's performanceor lack thereof. Eleven days is enough time to gauge whether a campaign is on track. Businesses dont get to dismiss their obligations by saying its just the beginning when initial performance fails to align with expectations.

  
  

  
  

  4. Payment Discrepancies: Your vague reference to a message does not address the real concern: the lack of transparency and fulfillment of your promises. As a consumer, I upheld my initial end of the agreement, but when it became clear your service was ineffective, I chose not to waste additional resources on a failing system.

  
  

  
  

  5. Market Variances: Shifting responsibility to market differences is a weak argument. Your sales pitch never mentioned these supposed limitations, and my markets viability was something you should have considered before accepting my payment. I didnt purchase a service based on hypothetical success elsewhere; I purchased it based on your assurances that it would work for me.

  
  

  
  

  
  

  Moreover, I am far from the only one experiencing these issues with your company. A simple search reveals a flood of similar complaints from others describing the exact same problems: poor lead quality, unfulfilled promises, and a lack of accountability from your team. *******, your company operates like a scam, preying on professionals with promises of success that you fail to deliver. Its shocking that you continue to run a business that leaves so many customers frustrated and misled.

  
  

  Lastly, your offer to discuss bringing the account current feels disingenuous. I reached out with valid concerns, and instead of addressing them, you defaulted to blame-shifting and excuses. My decision to terminate further payments was not due to a failure on my part but because of your failure to deliver on the service I was promised. If your team is truly focused on providing value, you would take responsibility for the poor execution of your campaign and the frustration caused by unmet expectations.

  
  

  Until then, I will continue to share my honest experience so that others can make informed decisions and avoid falling victim to your service.

  Business Response

  Date: 11/21/2024

  Thank you for your response, but it appears to be an attempt to deflect responsibility rather than address the core issues of my complaint. Allow me to clarify:
  
  
  1. Leads and Marketing Campaign: While you emphasize that "leads come through in real time," the quality of these leads was entirely inadequate. Out of the limited leads provided, not one expressed genuine interest or engagement. If your "standard strategy" assumes I mishandled them, that conveniently shifts blame onto me without acknowledging the lack of quality leads you delivered. Its unreasonable to expect me to waste resources chasing "shy" or non-existent leads when the product you promised was not delivered.
  
  
  
  
  2. "Presumptively Cutting Contact": This assertion is baseless. I adhered to reasonable strategies for contacting leads, as anyone would expect from a professional in my field. It is your responsibility to ensure the leads provided are not just numbers but viable prospects. Marketing campaigns should not rely on blind faith, especially when my feedback clearly indicated an issue.
  
  
  
  
  3. "Sweeping Generalizations": My critique is not a generalization; it is a fact-based observation of your service's performanceor lack thereof. Eleven days is enough time to gauge whether a campaign is on track. Businesses dont get to dismiss their obligations by saying its just the beginning when initial performance fails to align with expectations.
  
  
  
  
  4. Payment Discrepancies: Your vague reference to a message does not address the real concern: the lack of transparency and fulfillment of your promises. As a consumer, I upheld my initial end of the agreement, but when it became clear your service was ineffective, I chose not to waste additional resources on a failing system.
  
  
  
  
  5. Market Variances: Shifting responsibility to market differences is a weak argument. Your sales pitch never mentioned these supposed limitations, and my markets viability was something you should have considered before accepting my payment. I didnt purchase a service based on hypothetical success elsewhere; I purchased it based on your assurances that it would work for me.
  
  
  
  
  
  
  Moreover, I am far from the only one experiencing these issues with your company. A simple search reveals a flood of similar complaints from others describing the exact same problems: poor lead quality, unfulfilled promises, and a lack of accountability from your team. *******, your company operates like a scam, preying on professionals with promises of success that you fail to deliver. Its shocking that you continue to run a business that leaves so many customers frustrated and misled.
  
  
  Lastly, your offer to discuss bringing the account current feels disingenuous. I reached out with valid concerns, and instead of addressing them, you defaulted to blame-shifting and excuses. My decision to terminate further payments was not due to a failure on my part but because of your failure to deliver on the service I was promised. If your team is truly focused on providing value, you would take responsibility for the poor execution of your campaign and the frustration caused by unmet expectations.
  
  
  Until then, I will continue to share my honest experience so that others can make informed decisions and avoid falling victim to your service.

   

  We have received this communication and will again address listed issues regarding this account.

  1.  Again - any complaints regarding 11 days worth of marketing where our contact strategies (by the customers own account) were not followed - have little validity.  We have a contact system for a purpose.

  2. Again - we have a contact system for a purpose.

  3. Again - 11 days into a marketing campaign is incredibly early in any marketing campaign for any product or service on earth through any form of media; we will maintain the position that these are sweeping generalizations.

  4. Upheld "initial" end of agreement - however the entirety of the payment promise was not upheld.  Again - complaints and sweeping generalizations after 11 days of marketing have little validity.

  5 The customer has framed this in misdirection.  Market variances was in response, generally - when the customer made vague general references of others experience.   Market variances exist everywhere and are understood by licensed real estate professionals.  Over 12 months, our product and strategies have proven effective.  11 days is not a reasonable amount of time to make any of these assertions.

   

  Customer Answer

  Date: 11/29/2024

  Thank you for your response, but it continues to avoid accountability and fails to address the actual issues at hand. Let me respond point by point to clarify why your arguments hold no weight:

  
  

  1. "Contact Strategies": Its convenient for you to shift blame onto me by claiming I didnt follow your contact strategies, but thats a smokescreen to avoid addressing the real problem: the leads you provided were completely ineffective. A strategy is only as good as the quality of the leads, and in this case, the leads were low-quality and unresponsive. No amount of strategy can make up for the poor product you delivered.

  
  

  
  

  2. "We have a contact system for a purpose": Repeating this statement without elaboration does nothing to address my concerns. I adhered to professional follow-up practices that are standard in my industry. The lack of engagement from the leads is on your end, not mine.

  
  

  
  

  3. "11 Days is too early to judge": If 11 days is truly too early, why didnt your sales pitch include a disclaimer about this? Your sales team promised results and lead quality that I simply did not receive. Businesses dont get to tell customers wait longer when initial results fail to meet expectations, especially when the consumer has provided valid feedback.

  
  

  
  

  4. Payment Promises: Your focus on the entirety of the payment promise is yet another deflection. I upheld my side of the agreement by making the first payment in good faith. However, when it became evident that your service was ineffective and failing to deliver what was promised, I made the reasonable decision not to continue wasting money on a failing product.

  
  

  
  

  5. "Misdirection and Market Variances": My concerns are neither misdirection nor vague. A simple search reveals a long list of similar complaints from others describing the exact same issuespoor-quality leads, unmet promises, and dismissive customer service. Your attempt to dismiss these as market variances is disingenuous. Youre running the same ineffective operation in multiple markets, and the consistency of the complaints proves that the problem is not with the markets but with your product.

  
  

  
  

  
  

  Additionally, its worth noting that your company has made no effort to reach out to me to resolve this issue. If you were genuinely interested in customer satisfaction, you would have taken proactive steps to address my concerns instead of continuing this pattern of deflecting blame. This lack of outreach speaks volumes about your priorities.

  
  

  Your claims about the effectiveness of your service over 12 months are meaningless if the first 11 days fail to deliver even a fraction of what was promised. Consumers should not be required to pour money into a product that shows no initial results, especially when numerous others report having the same negative experience.

  
  

  This pattern of broken promises and lack of accountability, combined with the many similar complaints, suggests that your business model relies on overpromising and underdelivering. I strongly urge anyone considering your service to do their research and avoid falling victim to the same tactics.

  
  

  Until you address these systemic issues, I will continue to share my honest experience so that others can make informed decisions and avoid the financial and emotional frustration your company has caused.

  Customer Answer

  Date: 12/02/2024

  still to this date. NOBODY from their company has even attempted to reach out at all.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call on July 09/2024 from House Jet they offer me leads, on a zip code so they will give me business, i been calling them to tell then that the leads i been receiving are not good. I ask them to refunded my money, and they said no, every time that i call. I making payment on my credit card, and been very hard on me. So instead to gain some business i gain a debt that can't i continue to paying.

  Business Response

  Date: 11/05/2024

  We take customer satisfaction very seriously.  It appears this customer is still early in the ************************* campaign & it is premature to consider any of the conditional refund options at this time.  We would like to make this customers experience the best it can be - and we suggest that the customer reach out to support in order to discuss what kind of adjustments can be made to the current marketing campaign to optimize the experience.  We look forward to speaking with you soon.

  Customer Answer

  Date: 11/06/2024

  Complaint: 22488318
  
  I have reviewed the business' response and am rejecting it because:

  I was not told that i need to do a  transaction, in order to received my money back.

  Please i need my money back do to lack of good leads which you promise to me.
  
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/14/2024

   

  We have performed a file review to respond to this submission.  We are confused at the statement about a transaction when compared to the communication history with this submission.  The issue raised involved lead feedback and we indicated that this marketing campaign is in its very early stages; we can always have a conversation about marketing adjustments to best suit the customers needs and wants.  At this time, we are still at that stage and welcome any communication in regard to marketing adjustments that may help the customer receive the best **********************.  We look forward to that communication.

  Customer Answer

  Date: 11/15/2024

  Complaint: 22488318
  
  I have reviewed the business' response and am rejecting it because: The refund was not addressed in the response. I need a refund, I have not received any leads. 
  
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from a great sales agent who would not let me off the phone. They told me that they could send me 13+ leads per month and would only take a 10% referral fee if I paid MORE upfront. And that I would get my money back ($4000) through my closings. I was told a lot of great and wonderful things on the phone. Once I paid....is where it became very obvious I was scammed. The ***** is total garbage. They try their hardest to get you to use their CRM but during the sales call I repeatedly told them that I was NOT going to use them as my main CRM and they said, "oh that's not a problem at all". Most of the leads (total 26 in 4 months or so) were repeat lead I had already had in my pipeline and my campaign was paused and NO ONE notified me! It took me a week or so to notice it and the explanation was that I didn't touch one of the leads in their CRM given to me. However, they do not mark the lead or highlight the lead you didn't touch, so it's very difficult and time consuming to find that lead. They started the campaign and two weeks later it was paused again. This time they said "I don't know why it was paused"...it was paused for nearly a month. I told them this was a joke, I want my money back. No one is paying attention on their end, I did not get the lead count I was profusely promised by the sales person, my campaign was "paused" for random/dumb/unexplained reasons. This place literally takes your money and will not give it back. I spend $4000 on 26 garbage leads which comes out to $153 a lead. And, the promise your money back through closings, so why not just refund me the same money that was promised I'd get back anyway. I think they take the money, spend it and tell people...well you signed a contract. Uh yea and ya'll didn't hold your end of the contract. Total scam, I have already told several agents not to use them as they come to me for advice after getting a call from Housejet. What a joke, what a scam.

  Business Response

  Date: 11/01/2024

   

  We take customer satisfaction seriously and this submission prompted a file review.

  All new customers watch a training / information module that covers how to manage incoming leads and the expectations.  Further, the addendum this customer received details the conditional refund policy and specifically touches on how leads need to be handled in the system.  Any confusion on why the customer was experiencing ************************* lock is misplaced and refutable.  

  Leads are generated from direct response marketing.  The interested customer requests contact from an agent and this information is delivered to the customer in real time.  The incoming lead metrics were in line with lead goals, especially when taking into account lock time.

  This customer does not qualify for a conditional refund at this time.  We suggest that this customer reach out to support and have a constructive conversation on how to move forward with the campaign if they desire to continue with the system.  We look forward to discussing any outstanding issues and concerns.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an incredibly disappointing experience with HouseJet (AKA Market Maker, AKA PayPerClosing, AKA many other names as they keep adding/changing them to scam more people), and I want to make sure no one else falls victim to their misleading practices. They outright lied to me and took my money without delivering the services they promised and were contractually obligated to provide. In the end their money back guarantee is fake and they do everything they can to make it so no one can get a refund after the one year period. Low-Quality, Unvetted Leads: The leads they provide are of shockingly low quality. They do not screen or vet them, and the information is often incorrect. If you value your time and resources, steer clear!False Guarantees: They claim to offer a money-back guarantee, but don't be fooled. They froze my account several times citing "inactivity," which was a flat out lie and then refuse to honor their guarantee of refunding me after one year. The tampering with customers lead flow is a standard of practice. Its a blatant trap designed to keep your money. Underwhelming Lead Flow: HouseJet promised, in the contract, a minimum of 8 leads per month but consistently delivered only 1-4. After raising my concerns many times (I believe 5 over the course of a year), they promised to increase my lead flow, but it was just a temporary fix. Soon enough, I was back to receiving barely any leads of shameful ********** the end, it felt like a complete scam. They took my money while failing to fulfill their contractual obligations. Remember: THEY WILL NOT REFUND YOU. Their lead flow is at least 75% lower than advertised, and most of their leads are bogus information.

  Business Response

  Date: 11/05/2024

   

  We take customer satisfaction seriously and have performed a file review to investigate the concerns that have been outlined.  It appears that this customer had the direct response ************************* process explained to them prior to purchase.  A custom advertising campaign is created and interested consumers are provided to our customer in real time - and this is what this customer received.  There is not a process that delays the customer from receiving any kind of lead - we want our customers to receive the direct response contact fast.  Further there is no "tampering" and the leads arrive in real time.  As far as lead flow, we do have goals that we aim for, however there is not a contractually set number as there are market differences and fluctuations that can affect these metrics.  We do respond to customer feedback and make adjustments, as we did for this customer.

  The refund policy was explained to this customer prior to purchase - the customer knew that the refund policy was condition and that involved working the leads in set time frames.  This customer still qualifies for a refund upon successfully using a provided lead to complete a closing.  We look forward to working with this customer and invite them to reach out to support with any questions or concerns.

  Customer Answer

  Date: 11/10/2024

  Complaint: 22460632
  
  I have reviewed the business' response and am rejecting it because:
  
  

  You can review complaint after complaint and I will assume they are almost identical. They state that adjustments were made which is a soft way of saying they tampered with lead flow. Increasing and decreasing them as customers complained. Their refund policy is mere fluff and they have the ability to lock the customers account at anytime. Then they use the excuse that the customer didnt respond to the lead in time or within their system. This happened to me several times and I complained. They adjusted up my lead flow temporarily and then I hardly received any. 
  

  I would encourage the BBB to go undercover with this company and see how they operate. Follow all the rules, make no money, and then have your Garaunteed refund disappear at their discretion. 
  

  Someone needs to hold them accountable because more of these schemes are coming out. Which means more scams, lies and false advertising.
  
  
  Sincerely,
  
  ****** ********

  Realtor, SRES, ABR, CRS, NP & NSA

  Business Response

  Date: 11/18/2024

  We have performed a file review to respond to this posting.  This posting posits many inaccurate statements - lead lock occurs as part of an automated process when a customer is not following up or otherwise using the platform as intended.  This customer failed to qualify for one of two available refund options.  This customer still qualifies for a refund upon successfully using a provided lead to complete a closing.  We look forward to working with this customer and invite them to reach out to support with any questions or concerns.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against House Jet (Pay Per Closing) due to the severe discrepancy between the services promised and those delivered. I signed up after being assured by their representative that if I was not satisfied with the leads, I could receive a full refund without any long waiting periods or complicated conditions. After receiving the first lead, which was of shockingly low quality, I immediately realized they were never a serious provider. No legitimate company would send such a poor lead if they were truly invested in delivering what they promised.I promptly canceled my service and gave House Jet every opportunity to resolve the situation by offering a refund. However, instead of acting professionally and making things right, they provided only excuses and empty promises. Their actions were completely inconsistent with what any reputable business would do in this situation.Despite being told initially that refunds could be requested at any time if I was unhappy, I was later informed that refunds are only available after a 12-month period or a successful closingcontradicting everything I was told at the time of purchase. This clearly misleading information has been compounded by the fact that when I requested a recording of the call in which these promises were made, I was told they wouldnt provide it unless I had a legal warrant.Given the misleading sales practices, the poor quality of the leads, and the failure of House Jet to deliver on their promises, I am requesting a full refund of $2,495. Additionally, I urge the BBB to take note of the multiple complaints against House Jet, which suggest a pattern of deceptive business practices. This matter should be addressed promptly.

  Business Response

  Date: 10/22/2024

   We take customer satisfaction seriously and this complaint prompted a file review.  This customer received the terms of the conditional refund policy prior to purchase and agreed to the terms and conditions of the product upon login.  There was no refund policy offered as described in the complaint.  This customer used the product for approximately nine days rather than the contemplated 12 months.  A marketing campaign takes time to develop and adjust, as contemplated in the purchase.  If the customer would like to use the system for the contemplated time with the discussed strategies we invite them to have a discussion with customer support about reactivation.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted several times by email and phone from ****** ******, a House Jet employee wanting me to sign up for real estate leads. I paid $1,200 on the promise I would start receiving leads in 2 days. It's been over 2 weeks and I have not received any leads. I have called ****** or text him 3x's and now he does not respond. I have also emailed support at House Jet 3x's with no response. I was skepticaland now I know I was right. They were so persistent that I guess it wore me down. I would like a full refund. Can you advise? Thank you!

  Customer Answer

  Date: 10/15/2024

  The company called me today. They were responding, but I was not getting the notifications. They have cleared up the issue. No further action is needed. Thank you anyway.

  Business Response

  Date: 10/22/2024

  It is our understanding that the customer needed to turn on notifications to get the business responses, has gotten the responses and has began to receive leads after getting marketing set up.  Please reach out to support if you have any issues or concerns in the future.  Thank you. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Housejet's salesperson, ******* and I spoke numerous times about their product. She said over and over, if you have no closings in 12 months you get a refund, period. I specifically asked about who hasn't gotten a refund in the past. She told me the only people they denied was a husband and wife team that went to ****** and didn't log into their account for several months. Now I see from the number of complaints they denied others just like they did to me. For over 6 months I've been in contact with **** ********* ******, and the support team. My leads were awful, they included and I was made appointments with, by housejet ISA's A homeless person Multiple people who don't even live in my state People looking for rentals People looking for ********** housing People who had budgets under $100,000 when the average home in my area is $450,000 Since April I have been in constant contact with ***. We have spoken on the phone and text many times to discuss my issues and the companies shortcomings. *** promised me a "shake the trees" program, of which he didn't know what it was but they would do it. Which never happened. Housejet had ongoing advertisements in cities I specifically asked them to NOT to advertise in. I asked over and over to change them to different cities which took them months to finally switch. As soon as my 12 months were up management has been completely ignoring my texts, calls and emails. At no time was my account suspended. They instituted some program after I was already signed up where they lock new leads until you "work them" so you can get more. They claim my account was locked but it was for a total of 1 day, 3 times when I was unavailable, again for 1 day! My intake person, ****, told me right at the beginning, "call a lead 2-3 times and if they don't answer let the ISA's take it from there". Now I'm denied a refund as I was required to call leads 8-12 per housejet. Even though their addendum does not state this.

  Customer Answer

  Date: 10/15/2024

  Photos attached

  Business Response

  Date: 10/22/2024

   

  we take customer satisfaction seriously and this complaint prompted a file review.  Customer support and customer have been in further contact and have reached a resolution for all parties.  We wish the customer the best and to please reach out to us for any further concerns.