Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business stated that full refund will be issued if agents are able to close lead after one year of service. Upon refund request, business made an addendum to refund policy to refuse refund.

  Business Response

  Date: 07/12/2024

  We value customer satisfaction and experience.  We have reviewed this customers file and sales call in order to respond to their concerns.  A review of the sales call shows the customer was informed/ agreed to a conditional refund policy which required the customer to use and work the product, per our terms, for a 12 month period.  A review of use and work revealed numerous and at times lengthy periods of inactivity - 2 months or more of inactivity.  We do invite this customer to reach out to customer service and discuss solutions.  Thank you. 

  Customer Answer

  Date: 07/12/2024

  Complaint: 21948419
  
  I am rejecting this response because: The response from the business is false in regards of a 2 month period of inactivity. I've reached to the business numerous time requesting for documentation regarding their decision to deny my refund in which they have yet to provided. Furthermore, the representative did not inform of any stipulations regarding their refund policy.
  
  
  
  Sincerely,
  
  Yahshua ********

  Business Response

  Date: 07/15/2024

  We have reviewed the file again to prepare this sur response, and again show that in the initial sales call prior to purchase, the stipulation regarding 12 months of use was discussed and agreed to, and then on July 5 documentation was sent to the customer detailing the periods of inactivity.  We do invite this customer to reach out and to discuss inactivity and solutions with customer support at their convenience.
  

  Customer Answer

  Date: 07/16/2024

  Complaint: 21948419
  
  I am rejecting this response because: I have not received any documentation regarding periods of inactivity. Please provide documentation so that I can verify. Thanks.
  
  
  
  Sincerely,
  
  Yahshua ********

  Customer Answer

  Date: 10/16/2024

  10/16/2024 PE:   Email went to the consumer informing them of the complaint moving to mediation.  Asked if a resolution had been reached independently of BBB. How much of a refund consumer is seeking. Requested a response via email.  Provided my contact information.

  10/16/2024  PE:  Email from consumer:  T***** for reaching out. I have not resolved the issue with the business,Money Tree Lead Systems. I would like to have a full refund of $2497.00,which was the upfront cost of starting the program. Any help would be greatly appreciated. Thanks,Yahshua ********

  Business Response

  Date: 10/16/2024

  10/16/2024 PE:  Called main number.  Left vm for ****** ****.  Provided reason for the call:  case moved to mediation.  Asked for a return call.  Provided my name and direct dial number.

  10/24/2024 PE:  Email sent to ****** ****.  Asked for good faith effort and a refund to the consumer.  Also requested that she respond as soon as possible.

  11/1/2024 PE: Third and final communication sent to ****** **** via email.  Asked for her response as soon as possible.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against House Jet due to significant discrepancies between the services promised and those delivered. My conversation with House Jet March 2024, I was told numerous times that If i was not happy with the leads I would be able to get my money back. I asked 2-3 times with difference time lengths (3 months, 6months) and was told There was no wait to get my money back. The assurance from my rep gave me, made me at ease to sign up. After 3 months into using their lead system I have decided that the leads were in fact not quality. I have been told from these leads to loose their number, profanity on how I got their number, they did not want to be called, or just looking. Alot of the leads have wrong key information such as phone number and or email or both. The leads are not quality leads and are not what I was promised from the rep.I was informed today that refunds are only possible after a 12-month period or a successful closing, which as another complaint has dealt with- contradicts what I was told before signing up. This contradicts the promise of delivering high-quality leads that was made at the time of purchase.The services provided by House Jet have not met the expectations set during the sales rep meeting. I am seeking a full refund due to the failure of House Jet to deliver the promised services and the misleading information provided during the sales process.Today I asked for them to provide the recorded call- and they said they did not have too unless I had a warrant which was a major concern as the representative assured and promised more than what I have received from this company. I am seeking a full refund or $2495 and request that this matter be addressed promptly as There are multiple complaints against House Jet on the BBB website, indicating a pattern of questionable business practices.

  Business Response

  Date: 07/02/2024

  We value customer satisfaction and providing a positive customer experience.   We have reviewed this complaint and performed an internal review of communications.  It appears that there was never any kind of assurance or promise on the basis of 3 or 6 months as stated in the complaint.  The only item or discussion found involved the conditional 12 month policy.  Also it appears that this account had a period of inactivity / lead lock, which can also affect this policy.  At this time we are forwarding these notes to customer service and invite the customer to have a further discussion with them regarding the policies and options on how to better use the system and/or what will be needed to meet their goals.  Thank you, and we look forward to speaking with you.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/23 I paid $2497 to this company for them to start generating real estate leads for me. That was the upfront fee and there would be an additional 15% referral fee due for every closing. The upfront fee was refundable at the time of the first closing or after the first year of service if there hadnt been a closing yet. On 6/6/24 I requested the refund request for the upfront fee since none of the 35 leads they sent in a full year closed. They provided a report with a list of conditions that were not met, which was not originally a stipulation for the money back guarantee.

  Business Response

  Date: 06/28/2024

  Thank you for reaching out with your concerns - we value customer satisfaction and customer experience.

  A review of your file tends to show that you only had a handful of logins to our system and only over a four month period.  Any kind of 12 month conditional assurance is based upon 12 months of product usage, which your file does not reflect.  Having pointed this out, we do invite you to reach out to customer service to discuss options to improve your experience.  

  Thank you.

  Customer Answer

  Date: 07/01/2024

  Complaint: 21885449
  
  I am rejecting this response because:
  
  The false advertising and omissions in advertisement by this company at the time of commencement of this agreement.

  
  "Section 5 of the *** Act prohibits "unfair or deceptive acts or practices in or affecting commerce." This broadly encompasses any form of deceptive marketing and sales practices that can mislead consumers. The *** asserts that a practice is deceptive if it involves: - A Misrepresentation, Omission, or Other Practice that can mislead the consumer. - A consumer's reasonable interpretation of the misleading statement, meaning, the deception is judged from the perspective of a reasonable consumer. - The misleading statement or practice is material, that is, likely to affect the consumer's choice or conduct, influencing the consumer to buy something they would not have otherwise. If a business makes explicit promises during a sales pitch such as refunds being available anytime within 12 months if the service is unsatisfactory and these promises are not upheld, this could be considered deceptive under *** guidelines. If the promotional material or sales conversations are found to mislead consumers about key aspects of a product or service, consumers may have grounds to seek a refund or damages."
  
  
  There are significant discrepancies between your statement and my experiences, as well as the initial assurances provided by your sales team.
  
  Firstly, it was explicitly communicated to me by your sales representative at the time of purchase that I would be entitled to a refund AT the end of 12 months if I did not have a closing with any of the leads. This assurance was a key factor in my decision to sign up for your service. Contrary to the "conditional refund policy" you mentioned, I was assured of the possibility to request a refund "after the 12-month period, no questions asked." This was a clear deviation from the policy you referenced in your response.
  
  Moreover, the issue extends beyond the refund policy to the quality of the leads themselves. Of the so-called 'leads' provided, over 80% had incorrect contact information, rendering them unusable. Furthermore, of the few who did show interest, there were two leads out of my area, and a three leads who had said they never filled out their information to be contacted. You claim that I was only active for four months out of 12, thats because I never received a lead after month 4. Also, I have my own CRM system and do not have to log into your system each day just to follow up with the leads. This is a contradiction to your promise of high-quality leads and effective marketing efforts.
  In regard to your conditional refund, no one I spoke to ever mentioned any conditions. I also never signed anything that mentioned a conditional refund. The sales representative also offered a lower referral fee of 15% versus the standard 25%. I also never received anything in writing in regards to this. 
  Given these unresolved issues and the clear discrepancies between the services promised and those delivered, I am reiterating my request for a full refund of $1500. This request is not just about the refund but also reflects the need for accountability and transparency in your communications and business practices. Your service has failed to deliver on its promises, selling what can only be described as a profoundly deficient product.
  
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/05/2024

  We are sorry this customer has not had the best experience, however the issues with the conditional refund policy are not founded - the refund policy discussed on the phone and contained in the addendum contemplates 12 months of usage - amongst other things - and unfortunately that is not the case here.  As to issues with the leads themselves - we have university courses that address how to best convert direct response marketing leads - and of course everything contemplates substantial usage of the product itself.  Having said this, we do invite you to reach out to customer support and have a discussion about how we can resolve these items and achieve customer satisfaction.
  
   

  Customer Answer

  Date: 07/05/2024

  Complaint: 21885449
  
  I am rejecting this response because:
  
  
  I actively work leads with several major referral companies and have done so for the 9 years that I have been a licensed real estate agent. I can assure you I know how to obtain and convert leads. The university courses that you mention were not going to help me convert leads that never answered, had wrong numbers, disconnected numbers or simply were never interested in buying or selling a home. 
  I am a full time realtor and a top agent for a major lead generation company. Please do not deduce my knowledge to appease the situation here. I paid for this service under false advertising and deceptive business practices from your sales team. The company also promised one on one calls weekly with an account manager who would help manage leads and follow up on the service. After just two calls I was told that all one on one calls were discontinued, with no explanation as to why. More false and deceptive business practices. Another service that was supposedly offer was an ** assistant who would make calls and follow up with leads. The ** notes also mentioned that there were no answers from the leads and Ive never seen an ** response that spoke to a client or set an actual appointment with a real client.

  If this issue is not resolved through BBB I will not call customer service. I will be contacting an attorney in your local jurisdiction to take this to court for much more and will petition a class action suit.

  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/16/2024

  10/16/2024 PE:  Email went to the consumer informing them of the complaint moving to mediation.  Asked if a resolution had been reached independently of BBB.  Requested a response via email.  Provided my contact information.

  10/16/2024 PE:  Email received from consumer:  We have not reached a resolution. The desired outcome is a refund as they guaranteed after 12 months of service.  Thanks for your help!  The total amount is $2497

  
  

  Business Response

  Date: 10/16/2024

  10/16/2024 PE:  Called main number.  Left vm for ****** ****.  Provided reason for the call: case moved to mediation.  Asked for a return call.  Provided my name and direct dial number.

  10/24/2024 PE:  Email to ****** ****.  Reiterated vm left last week that the complaint has moved to mediation.  Asked if they would make a good faith effort in providing a refund.  Asked for her to respond at her earliest convenience.

  11/1/2024 PE:  Third and final attempt to communicate with complaint handler (****** ****).  Email sent.  Asked for a response back as soon as possible.

  Business Response

  Date: 05/20/2025

  On the ******* file we have a situation where the customer abandoned the system for long stretches of time during which the business was continuing to fund advertising campaigns and having man hours dedicated to - resulting in waste and also disqualifying the customer from a conditional refund.  On ******* we did offer the customer the ability to be refunded in the event one of her leads was closed/ more time to work the leads.  We offered for her to have a discussion with customer support regarding issues (which could lead to more time on the system) - ******* did not contact customer service to have that discussion.

  Customer Answer

  Date: 05/20/2025

  Complaint: 21885449
  
  I have reviewed the business' response and am rejecting it because:
  
  
  As per our agreement, the company guaranteed a refund within one year if I did not close with any of the leads provided. It's important to note that my activity on the website does not impact this guarantee.
  
  Additionally, I was assured that an account representative would reach out to me weekly, transitioning to monthly check-ins. However, within the first two months, the representative assigned to me informed me that she would be discontinuing the check-in calls. 
  
  I found it unnecessary to log into the website daily, especially when new leads were not being provided. To manage my leads effectively, I utilized a separate CRM that did not require daily logins. Unfortunately, there were extended periods throughout the year when I received no leads at all. The few leads I did receive were often incorrect numbers, went unanswered, or showed no interest in purchasing.
  
  If this issue is not resolved through the Better Business Bureau (BBB), I will be compelled to pursue further action.
  
  Thank you for your attention to this matter.
  
  Sincerely,  
  ***** *******

  Business Response

  Date: 05/28/2025

   

  We have reviewed the response and do not find it accurate.  During the sales call, in the addendum and in the university training it was made clear what is required to properly use the system which does involve logging into the system.  Not logging in and updating leads will and does result in marketing lock which happened with frequency.  There will be lead issues if you abandon the system and suffer marketing lock.  We made this customer an offer even though they do not qualify for a refund, which they are free to discuss with customer support at their convenience.

  Customer Answer

  Date: 05/30/2025

  Complaint: 21885449
  
  I have reviewed the business' response and am rejecting it because:
  
  There is no evidence to the statements this business is claiming. If there is please provide a copy of the initial sales call recording, the original addendum from 2023 and the university training from 2023. 
  On the sales call it was made very clear that if I did OR did not a deal within 12 months my activation fee would be reimbursed. This was offered as a money back guarantee. There were no additional requirements made on this call.

  The business stated in their last response that an offer was made even though I dont qualify for a refund. What was the offer?

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2024, I signed up with HouseJet, who promised to deliver Buyer and ****************** Leads by becoming a referral partner for my zip code. They charged me $1,977 which they called a technology fee for their CRM and website. The amount was to be fully refundable at the end of one year if I followed their program of education and client contact. However, immediately upon them setting up my website and CRM, I informed them that the website was not working. It did not show any homes for sale in *********, ****** when we had over ***** active listings. HouseJet says they include a "Celebrity branded website" and CRM. However the primary function of their website and CRM did not work for my area. They were unable to resolve this issue or connect to the **** As such, I would also not be able to follow their "program" which required using the website and CRM. Despite not being able to provide me with a working product, they refused to refund me.

  Business Response

  Date: 05/30/2024

  We value customer satisfaction - we have reviewed this customers file and had a conversation with the software developers.  This could be as simple as the customer changing some simple settings, we are going to need some information from this customer.  We need to know what MLS she is utilizing; if there are other local MLS and what their names are, and if she has any missing listings - we need one or two listing numbers (or listings from someone else from the brokerage).  Please reach out to customer support by phone or email and we can work to get this perfect.  We look forward to talking to you.

  Customer Answer

  Date: 05/30/2024

  Complaint: 21753489
  
  I am rejecting this response because: I already provided HouseJet with my MLS info and they said they were unable to connect to it.  There is only one MLS in my area and only 3 in the state.  Their developers previously told me they had tried integrating with my MLS and could not.  They also have failed to reach out to me directly in any way even after filing a dispute with my credit card company.  Furthermore I am unable to log in to my website because they restricted access so I am unable to open any support tickets.  
  
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/03/2024

  Hello - thank you for the reply.  We have looked into the matter with our developers and the *** is available.  Filing a chargeback - per the terms of service, does result in the user account being disabled.  Please feel free to contact customer service regarding account enablement (please reference our communication here) and to receive any details you need regarding the ***.  We look forward to hearing from you.  

  Customer Answer

  Date: 06/04/2024

  Complaint: 21753489
  
  I am rejecting this response because:

  It should not take a company 4 months and a complaint to actually get them to try to fix my issue.  The fee I paid was for 12 months of a website and even if the company was able to get my website up and running (which is unproven at this time), I would feel entitled to a refund of 25% of the fees paid.  HouseJet refused to work with me when I gave them the opportunity.  I initially gave them around 2 weeks to address the issue and stated that if they could not fix the issue I would be requesting a refund.  At that time they were unable to commit to being able to provide me with a working website and would do absolutely nothing to accommodate me or refund me.  Furthermore, when signing up they already told me they had agents working in an Anchorage zip code.  If that is the case, how come their main website still reflects no homes for sale in *********?  They clearly haven't been able to make the website work for their existing Anchorage agents. I would be willing to work with HouseJet if they refunded me in full then, with the condition that if they were able to fully demonstrate they had my website up and running, they would re-bill me at a 25% discount.

  
  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/09/2024

  M-TR 08/09/2024 [M] LVM for the consumer regarding mediation.

  M-TR 08/09/2024 [M] Sent email to the consumer regarding mediation.

  M-TR 08/23/2024 [CR] I filed a dispute with my credit card company.  They seemed to have temporarily refunded me but I could not get their conformation that it was permanently settled.  Money Tree Leads had contested it. I will reach out again to try to get  supervisor to see if their decision to credit me was permanent.

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against House Jet due to significant discrepancies between the services promised and those delivered, as well as issues with misleading sales practices that have directly impacted my business operations.Upon my conversation with House Jet, I was assured by the sales representative that I would be entitled to a refund at any time if I was not satisfied with the services. This assurance was a decisive factor in my decision to sign up for their service. However, after encountering and reporting multiple issues and expressing my dissatisfaction, I was informed that refunds are only possible after a 12-month period or a successful closing, which contradicts the initial assurances given to me.The quality of leads provided by House Jet has been CONSISTENTLY poor. Many of the leads have INCORRECT CONTACT INFORMATION, making them unusable! This ongoing issue directly contradicts the promise of delivering high-quality leads that was made at the time of purchase.The services provided by House Jet have not met the expectations set during the sales process. Promised marketing efforts, lack of effective advertising and lead engagement have not been evident.Despite numerous attempts to resolve these issues through communication with House Jet, the responses have been inadequate. The company has FAILED to address the core issues with the services provided, and promises to investigate and rectify the situation have not been fulfilled.Given these points, I seek a full refund due to the failure of House Jet to deliver the promised services and the misleading information provided during the sales process. The discrepancies between what was promised and what has been delivered are substantial.There are multiple complaints against House Jet on the BBB website, indicating a pattern of questionable business practices. This raises serious concerns about the legitimacy of their operations and suggests that the issues I have experienced may be part of a broader, systemic problem within the company.For the records, I completed all required modules and assessments. However, when I log into my dashboard AFTER trying to find a resolution, it incorrectly indicates that the training is still incomplete.After indicating my preference to keep communications in written form to ensure clarity and maintain records, ********* from House Jet insisted on phone communication and closed our chat dialogue. This action has limited my ability to document interactions and resolutions clearly, complicating the resolution process.I am seeking a full refund or $1500 and request that this matter be addressed promptly to avoid further inconvenience.

  Business Response

  Date: 05/21/2024

  We take customer satisfaction very seriously, and have investigated this customers concerns.  A review of the file shows that this customer purchased the product several months ago and has received leads in line with goal metrics.  The customer, prior to purchase reviewed the conditional refund policy with the sales agent and was fully aware of the 12 month time commitment, and has not reached that stage at this time.  The customer was informed of how ********************** are generated for him - through a custom direct response campaign, that provides him with leads.  The prospective customer fills out a direct response form and the information is given to our customer in real time.  *********** has no control over what a prospective customer enters on a form, and likewise does not guaranty viability in that respect.  We hope this customer reaches out and will help us help him as to marketing adjustments that will assist him reach his goals within the 12 month time period that was contemplated.  Thank you.

  Customer Answer

  Date: 05/21/2024

  Complaint: 21727166
  
  I am rejecting this response because:

   

  "Section 5 of the ************************ (***) Act prohibits "unfair or deceptive acts or practices in or affecting commerce." This broadly encompasses any form of deceptive marketing and sales practices that can mislead consumers. The *** asserts that a practice is deceptive if it involves: - A Misrepresentation, Omission, or Other Practice that can mislead the consumer. - A consumer's reasonable interpretation of the misleading statement, meaning, the deception is judged from the perspective of a reasonable consumer. - The misleading statement or practice is material, that is, likely to affect the consumer's choice or conduct, influencing the consumer to buy something they would not have otherwise. If a business makes explicit promises during a sales pitchsuch as refunds being available anytime within 12 months if the service is unsatisfactoryand these promises are not upheld, this could be considered deceptive under *** guidelines. If the promotional material or sales conversations are found to mislead consumers about key aspects of a product or service, consumers may have grounds to seek a refund or damages."
  
  
  
  There are significant discrepancies between your statement and my experiences, as well as the initial assurances provided by your sales team.
  
  Firstly, it was explicitly communicated to me by your sales representative at the time of purchase that I would be entitled to a refund AT ANY POINT if the services did not meet my expectations. This assurance was a key factor in my decision to sign up for your service. Contrary to the "conditional refund policy" you mentioned, I was assured of the possibility to request a refund "at any time during the 12-month period, no questions asked." This was a clear deviation from the policy you referenced in your response.
  
  Moreover, the issue extends beyond the refund policy to the quality of the leads themselves. Of the 41 so-called 'leads' provided, over 80% had incorrect contact information, rendering them unusable. Furthermore, of the few who did show interest, three were interested in rental propertiesnot sales, which is not within my scope of work. The one interaction that your bot categorized as a sales lead and set up an appointment for was, in fact, a rental inquiry, clearly illustrating the inefficacy and inaccuracy of your service. This is a ***** contradiction to your promise of high-quality leads and effective marketing efforts.
  
  Given these unresolved issues and the clear discrepancies between the services promised and those delivered, I am reiterating my request for a full refund of $1500. This request is not just about the refund but also reflects the need for accountability and transparency in your communications and business practices. Your service has failed to deliver on its promises, selling what can only be described as a profoundly deficient product.

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/28/2024

  I'd like to close this ticket. Business refunded the money. Thanks BBB !!!!!

• Initial Complaint

  Date:05/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I would like to say that I actively work leads with the major known companies and have worked those leads and companies very successfully for the last 5-6 years so I was hopeful this would be another lead gen company to apply to my business, it sounded great during the sales process. I am a Top Agent for one of the major lead gen companies, I know how to work leads, this company can’t discount me as I have seen them to do others. This product was sold to me under very false advertising and deceptive business practices. I have received 45 leads in almost 1 year but was sold on 8-12 per mo. Leads were wrong numbers, no answers, or had no idea why I was calling to begin with even when they claimed they set appointments for me, not the vetted & hot leads they claim when sold with a no questions asked money back guarantee at end of 12 months. Tickets would be closed w/o the problem being fixed, so I would reach out to employees of the company for further assistance. I made multiple attempts to either correct the issue or just cancel with a refund, but I was told should I cancel prior to the year I would not receive a refund, at which point I indicated I would be reporting them to the necessary agencies since they could not provide me what was sold. I was also threatened that should I report, it would prevent me from receiving a refund. They claimed I didn't complete university training & no activity in their site during certain period, but was receiving no leads & others worked. You are sold that no questions asked you will receive your money back if you have 0 sales in the 12 months, also not true. At the end, they make you jump through hoops to try & get your money back, answer a bunch of questions & have your company sign off on sales made during your contract, but they make zero mention of this during the sales process. No accountability on their end for what they couldn’t provide & not at all how their product is sold from start to finish. Bait & switch

  Business Response

  Date: 05/14/2024

  We take customer satisfaction very seriously.  A review of this customers file revealed that there were conditions to the refund mentioned, that were agreed to - and that lead flow was within promised metrics - and that ticket response time was appropriate.  We were able to have a fruitful conversation with this customer and achieve customer satisfaction.  If this customer needs anything further they are welcome to reach out and have a discussion about anything we can do to improve their experience now or in the future.  

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told on May of 2023 by Housejet / Paid Per Closing, that if I spent $3,200 to sign up for their program, I would get ***** leads a month for my real estate business. I was told they would pay me back in the first 3 closings. The sales rep said if no closings in 12 month period I would get my money back. All the leads provided to me were disconnected numbers, and bounced emails. My team and I would call, text, email DAILY and to no avail were never able to reach of the leads. I would document this in their system as well. The company actually had an AI service that would follow up and do the same thing and their notes read the same as mine that they couldn't get a hold of any of the leads. Not my first leads service and in fact I have been very successful in past lead generation systems with multiple closings per month. Today 5/9/2024 I was told now there are requirements for getting the money back which was NEVER disclosed to me in the last 10 months. I haven't received any leads since November 2023 and today they said one of the requirements is logging in and calling everyday. It is false and misleading. I told the company today if I do not get a refund , I plan to file a lawsuit for much more than what was spent.

  Business Response

  Date: 05/10/2024

  We take customer satisfaction very seriously - after receiving this complaint we researched this customers concerns and had a conversation to address and resolve all matters.  Any misunderstandings and issues were addressed.  It is our understanding at this time that all matters have been resolved and the customer is now satisfied.  If this is not correct and this customer would like to discuss anything further, please reach out to customer service at your leisure.  Thank you 

  Customer Answer

  Date: 05/13/2024

  Complaint: 21691259
  
  I am rejecting this response because:

   

  5/13/2024
  
  
  Dear BBB
  
  
  I spoke with *********************** (Client Experience Manager)Friday. He said he would be refunding me the full amount of $3,200 immediately. I told him the card it went on ending in ****************************** September. He sent me an email stating it was refunded and I emailed back stating it was not because per my previous email that card was canceled. My bank confirmed no refund and there was not a refund on that card! He is now not answering my calls or emails. When we spoke Friday he said he would mail a check because he understood my card was canceled. 
  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/15/2024

  Hello - it is our understanding that the *** had a discussion with you yesterday and confirmed that in fact the refund was issued on that Friday and all of the particulars surrounding that, and also left you his direct line in order to clear up any other questions that you might have at any time?  We value our customers satisfaction and experience and hope that this message finds you well.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, 2022 I signed up for the HouseJet Lead Program. If after one year none of the leads were brought to closing, I would get a refund of my initial investment. I did not bring any leads to closing, but I worked the leads given to me. There were several issues along the way with HouseJet and all are outlined in my document. I am looking to get a refund of the $3197.00. While there may have been a few instances that I did not fulfill the exact process that HouseJet expected, they also did not fulfill the promises made to me when I agreed to their program. All information is documented. Thank you for any help you can provide.

  Business Response

  Date: 04/29/2024

  Customer satisfaction is extremely important to us and every complaint is examined for further review.  A review of this customer's account reveals that there were valid reasons to deny the refund request.  The company provided excellent lead flow metrics - 318 leads, and 33 appointments set.  It also appears that this customer had some issues that void the 12 month refund option - including but not limited to; went inactive for a period of approximately a month, and failed to return a signed off *** sales sheet for documentation.  Should the customer like to submit a MLS sales sheet, customer service can re-review the matter.  This customer was also provided alternative offers which are still available.  We look forward to hearing from this customer.

  Customer Answer

  Date: 04/30/2024

  Complaint: 21635155
  
  I am rejecting this response because: I have attached the *** Transaction List you mentioned that I didn't provide, and you also mentioned it in your decision letter that it was provided, so you did receive it already.  So here the document is again. 

  Also, you have listed all of the things you say I did or did not do, but you have not acknowledged ANY of the items I listed, especially in regard to the promises that were made when I first signed up.  Please read the list of issues I encountered as a customer and the support tickets I had to enter to get system issues resolved so my marketing would resume and I would get leads, to get answers related to the exclusive zip code promise that was broken, etc. That list is attached here again, just as it was when I asked for the review to get my money refunded, and when I initiated this BBB review.  Thank you!
  
  
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 05/02/2024

  We have read this customer's reply - and will give credit where credit is due - this reviewer overlooked / missed that the item *was* submitted and has resubmitted this file for a re-review and does expect customer service to circle back with different options.  We hope this finds this customer well and please know we look forward to working with you to ensure your satisfaction.  As this process happens please feel free to reach out to customer service at any time.  Thank you.

  Customer Answer

  Date: 05/02/2024

  Complaint: 21635155
  
  I am rejecting this response because: I not only want the *** document to be reviewed, I also want the list of issues I encountered during this past year to be considered also.  Thank you.  
  
  
  
  Sincerely,
  
  **** *********

  Customer Answer

  Date: 08/13/2024

  08/13/2024 AB: 1st call placed to consumer left a vm. 

  08/20/2024 AB: 2nd call placed to consumer left a vm.

  08/20/2024 AB: Consumer called back and she would like some of the money back or any of the money back.  I did not get a lead to close within a year and I should get a refund back.

   

   

  Business Response

  Date: 08/13/2024

  08/23/2024 AB: Called business and left a vm. 

  08/23/2024 AB: Called business and left a vm. 

  09/11/2024 AB: Called business and left a vm. Sent a email to the business through Outlook. 

  09/25/2024 AB: Called business left a vm, have not received anything from the business through Outlook. 

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Housejet.com, also known as Money Tree Lead Systems, regarding their failure to provide the services promised and their refusal to issue a refund.On 3/12/24, I entered into an agreement with Housejet.com by paying them $2000 for real estate seller and buyer leads. During the initial consultation, I expressed my dissatisfaction with previous lead services and was assured by Housejet.com that their leads would be thoroughly vetted for quality. Furthermore, I was told that I could expect to receive approximately 5-8+ quality leads per month and that my $2000 payment would be refunded upon my first closing.Unfortunately, the services provided by Housejet.com have fallen significantly short of what was promised. Since signing up, I have received 4-5 leads over the past 30 days, none of which have proven to be viable. All but one of the phone numbers provided were either disconnected or incorrect, and the one lead I managed to contact had no knowledge of why I was calling and had no intention of buying or selling real estate.Despite my attempts to resolve the issue directly with Housejet.com, they have refused to issue a refund, citing that I am "out of the window for the time to request a refund." This response is unacceptable considering the failure of Housejet.com to deliver on their promises and the lack of usable leads provided.In light of these circumstances, I have initiated a dispute with my credit card company to seek reimbursement for the $2000 payment made to Housejet.com. However, I am still seeking resolution directly with Housejet.com and request your assistance in facilitating a fair and timely resolution.Therefore, I kindly request that the Better Business Bureau intervene in this matter and work with Housejet.com to ensure that I am refunded the full amount of $2000, as I did not receive the services for which I paid.Thank you, *********************

  Business Response

  Date: 04/19/2024

  The company strives to give each customer the best experience and take the concerns identified seriously.  A review of this customer's file shows that the purchase date was on March 12, 2024 and this complaint was lodged on April 18, 2024.  In the sales call prior to purchase, a 12 month marketing campaign was planned for - which involves direct response marketing.  The lead information is provided by the interested consumer and is available to the customer immediately.  It appears that the initial results may have had potential customers providing bad or hard to track information, as will happen with direct response.  We would have liked to have a discussion about making marketing adjustments in order to get the campaign steered into a better trajectory instead of a complaint and credit card dispute.  As this is in cc dispute, we will need to address that matter first - and if the dispute has not yet been filed/ withdrawn, we would have a discussion about marketing adjustments to improve this customers satisfaction.  

  Customer Answer

  Date: 04/22/2024

  Complaint: 21592884
  
  I am rejecting this response because:

  I was falsely told that the leads would be vetted and that I would only receive good, quality leads. The leads I have received have all been bad/disconnected phone numbers, except for one. The one person I was able to speak with had no idea why I was calling and had not inquired about buying or selling property. I called the company to express my concerns and request a refund and was told "I was out of the window of time for a refund".  Now their reply seems to imply that I need to give it more time. I simply don't have time to chase bad or empty leads. I am asking for a full refund because I did not receive what I paid for. 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/25/2024

  Again - this customer is at the beginning of a 12 month marketing campaign and appears to be dealing with "shy" leads who perhaps have provided difficult information.  We would like to have a discussion about making marketing adjustments in order to get the campaign steered into a better trajectory instead of a complaint and credit card dispute.  If this is in cc dispute, again - we will need to address that matter first - and if the dispute has not yet been filed/ withdrawn, we would have a discussion about marketing adjustments to improve this customers satisfaction and have a discussion about what she is experiencing with received leads. 

  Customer Answer

  Date: 04/26/2024

  Complaint: 21592884
  
  I am rejecting this response because:
  
  The "leads" they have given me are not "shy" leads. They are non-existent.  Bad numbers, not in service, etc. ************ did not deliver what they promised and what I paid for. They made false promises and gave false expectations. I simply want a full refund. I do not want to do any further business with this company. The trust and confidence has been broken and I do not have time to work with a company that cannot deliver what they are selling. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/13/2024

  08/13/2024 AB:  1st call placed to consumer left a vm. 

  08/20/2024 AB: 2nd call placed to consumer left a vm. 

  08/24/2024 AB:  Sent consumer a email. 

  Business Response

  Date: 08/13/2024

  08/13/2024 AB: 
  

• Initial Complaint

  Date:03/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My efforts to correct inaccurate information on my Housejet listing have been unsuccessful. Despite submitting multiple customer requests, the issue persists, and my property details are misrepresented. This not only affects my credibility as a seller but also creates confusion for potential buyers. Housejet needs to address my concerns promptly and provide a better process for users to update their property information.

  Business Response

  Date: 03/18/2024

  We apologize for the inconvenience - our support team was alerted to your concerns (ticket# ****) - it appears that all reported issues have been remedied.  We appreciate your patience while the situation was corrected.  If you have any additional issues please respond to the to the ongoing correspondence with our support team.