Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A young man came to my door for pest prevention services. I agreed to his treatment plan with the understanding he was to begin. He said someone would be out next day to spray. I took off work to be here due to my dogs. That did not happen so I waited another day before contacting. When he came out he didn't have the correct equipment and someone else had to come out. The receptionist scheduled the following day, I wasn't able to be home but supposedly he came out. Nothing appeared completed. I had a family emergency i had to attend to so I contacted following week to cancel due to the headache it's already been. I emailed in writing as stated, yet they still charged my card! I'm demanding a full refund $279 immediately.

  Business Response

  Date: 06/24/2025

  I have reviewed Ms. ****** account. We did sell **************** on 5/9/25, and provided the first treatment on 5/10/25. Please see attached service completion form. You will find that we were present for 58 minutes and provided a full treatment for both moles and general pest activity. I'm unsure of what Ms. **** is referencing to in regards to an incomplete service as the technician's notes state the full service was completed, but nonetheless, when Ms. **** contacted our office on 5/14/25 we promptly sent another technician out on 5/16/25. We have already issued Ms. **** a $167.00 refund and seemingly have resolved any concerns or issues and Ms. **** still has an active account after further communication with our office. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rumble Pest charges clients monthly for a quarterly service. My last quarterly service was in December and my next one will be in March. I have cancelled my service with them yet they are claiming because they have created an invoice I am responsible for paying it. Even though I will not be receiving their service. I am not in any contract as I completed that obligation April of 2024.

  Business Response

  Date: 02/03/2025

  As you will see in Mr. ********** attached service agreement, we required a 30 day written notice of cancellation. We did not receive said notice, therefore the charge remains on Mr. ********** account. 

  Customer Answer

  Date: 02/04/2025

  Complaint: 22862133
  
  I have reviewed the business' response and am rejecting it because: I was no longer in a contract in addition I am providing more than 30 days from my next service.
  
  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 02/05/2025

  We received your notice to cancel after your January monthly subscription fee was generated. This invoice was generated on 1/10/25. You requested cancellation of your account on 1/13/25, after said invoice had generated. I see that as of yesterday morning the balance has been paid on your own accord via your customer portal. 

  Customer Answer

  Date: 02/06/2025

  Complaint: 22862133
  
  I have reviewed the business' response and am rejecting it because: generating an invoice does not classify as a service you get to charge me for. I still cancelled over 2 months before you would perform any service. You believe by creating an invoice that you provided a service. This isn't Russia! It is sad that your business is hurting that bad over $45. You are correct I did pay it. My credit score is worth more than $45. It was interesting to learn you don't value your reputation as much. It will be worth letting everyone know your business practices, seems like I am not alone. Word travels fast in a small town.
  
  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the $292 charge sent to collections regarding services from Rumble Pest Solutions.While I was initially signed up with a door-to-door salesman as a business expense for my home office, on behalf of Texas Mineral Solutions LLC. Our company went out of business and my company credit card that was used for billing was cancelled. I clearly communicated this situation and desire to cancel this service with the Rumble office in ********. Despite this, I have been charged for additional services I neither authorized nor received.

  Business Response

  Date: 02/05/2025

  I have attached ******************** documents as well as a form showing completion for the charges and services in question. As you will see, Mr. ****** was under a 1 year service agreement, which was not fulfilled. Due to this, there was an early termination fee added to the account that unfortunately went unpaid. If you have any questions, please let me know!

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very disappointing experience with Rumble Pest Solutions regarding a serious safety issue during a routine treatment. The technician dumped bait station debris, including mouse poison, directly onto my driveway, where my children play. I reported this to the staff, and they told me that the Technician Supervisor, ****, would contact me. It took a week for him to finally return my call.When I spoke with ****, I explained the situation and informed him that I wished to cancel my service. I was transferred to a cancellation specialist, who closed my account. Based on my conversation with ****, I was led to believe that the remaining balance on my account would be forgiven due to the incident.However, a few days later, I received a text stating that I still had a balance. I called the office to clarify, and spoke with ****, a customer service representative. To my shock, she informed me that they doubted the accuracy of my story. Worse, I found out that **** had lied in his report, claiming I had described the substance in my driveway as red when I had clearly stated it was teal. During our conversation, **** had even agreed that it was likely mouse poison.This company is dishonest and does not prioritize the safety of its customers. I strongly advise against doing business with them.

  Business Response

  Date: 10/22/2024

  ****, here at Rumble Pest Solutions, we take issues of the nature very seriously. Our deepest apologies that this was your experience. Please be assured that we have issued a refund for your most recent charge, and no further payments are expected whatsoever. If you would like to further discuss this matter, we are more than happy to do so. 

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesperson came to my home to offer 12 month treatment for pests inside and outside of my home, the first treatment to be discounted, with quarterly return visits at any time if needed. We paid additional for fly treatment as it wasn't included and that was our main reason for agreeing to services. After the initial treatment in April we had not noticed any improvement. We called to have retreated at least 3 times with no improvement and by July I called to cancel services since we were paying for it and it wasn't working. I was told they would have their senior tech or the owner cone evaluate our property to see if anything else could be done. The lead tech camd and found no reason for the continued fly problem. Again called to have retreated in August and to set up the quarterly treatment as well again with no improvement. Called again to voice my concerns and wishes to cancel. Again they promised to have the owner come out. He did not, instead a gentleman who had only been with the company for *** week showed up. They charged me a fee to cancel my contract which was $189 supposedly the discount on the initial service. We bent over backwards to do everything we could to help in the fly problem and report it and have additional treatments completed. In my opinion they are the ones breaking contract by offering services that are ineffective and holding their customers accountable for it.

  Business Response

  Date: 10/22/2024

  ******, while I understand your frustration with recurring pest issue, we absolutely could have eradicated your issue with our free return visits. Unfortunately, you did not permit us to continue to do so and decided to cancel. If you are cancelling services, we have to abide by the agreement in place. In said agreement, it does state that we offer unlimited free return visits, and we would have been more than happy to do so. 

  Customer Answer

  Date: 10/22/2024

  The visits are not free, I pay monthly for the service per the contract. At no point did the services solve the pest solution and due to the failed efforts after 1/2 of the contract, it seemed very unlikely you would be able to after the next 6 months. It seems unfair as a consumer that I should be held to the contract while the business is not responsible for ensuring their products are effective! 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an ant infestation (we noticed in the kitchen). We went with these folks charging an initial 100 and additional months of 45 dollars promising quarterly visits. They have come out 2 or 3 times but in no way have they eliminated the ant problem. They sprayed down some areas but it does not stop the ants from coming back. They would tell us it could take 3-5 days for whatever they did to take effect, but it never did help. We eventually called them up and notified them we wanted to cancel. At first, they were trying to sell us something additional, to which we said no. They charged us an additional 100 dollars, and then they would call it quits. It did not work and it felt like we wound up paying more in the long run.

  Business Response

  Date: 09/24/2024

  Looking at this account, we have not treated this home since 7/29/24. When we spoke with this customer on 8/21/24, they did make us aware that we had resolved their ant issue, but that they are dealing with gnats now. We offer unlimited free return visits, and for issues like gnats or ants in particular, some back to back return visits may be required. These are all free to the customer. We offered this option, which the customer declined, which only left us the option of continuing in accordance to the agreements in place. Unfortunately, our fix for this issue was the free return visits, but if not permitted to do so, we are going to act in accordance with said agreement. I have attached copies of the agreements in place.

  Customer Answer

  Date: 09/25/2024

  Complaint: 22324326
  
  I have reviewed the business' response and am rejecting it because:
  My apologies since the original complaint seem to say that we ONLY wanted the $100.00 charge back.  I see that the original cost of your service says it was $269 and you gave us a $100.00 discount that would be voided during early termination.  That was somewhat misleading between us and the BBB.  However, Rumble Pest also misunderstood that the reason for declining additional call outs was due to the original problem of Ants was NEVER solved and it appears that Rumble Pest misunderstood the Gnat comments.  The ant issue was never solved and we also reported Gnats.  

   

  However, we had the initial service on May 21st and there were three call backs on 6/29, 7/10, and 7/29 and the ant problem was still present.  We apparently did not understand that the resolution of the any problem would take a complete year to resolve and we feel since the initial service and three call backs did not help or even reduce the problem.  We are disappointed in our service and we apparently continue to have communication issues with your company so we refuse additional service and wish to file this complaint due to failure of your company to do what was requested in less than one year of service.  My apologies that we could not resolve this issue and we wish to notify others before they attempt to hire your services.  The $100.00 issue should not have entered into this discussion.  We simply feel the total fee that we paid of approximately $360.00 and 3 months of efforts was inadequate and we are disappointed in our efforts to deal with your company.
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/25/2024

  Eradicating an ant issue does not take a year, but there are many environmental factors that come into play when treating ants in particular such as rain, leaves or wood in the yard and or against the home, available food source inside or outside the home, etc. When treating ants, if the issue is not resolved after one reservice, we would suggest reservices that are applied more frequently (every ***** days until the issue is eradicated). Looking at the appointment notes from 7/10/24, the issue ant issue was seemingly coming from the crawlspace, which fills with water each time it rains. Ant issues can arise as it is prime breeding and habitable grounds for them. Looking at the treatment notes from 7/29/24, the technician also stated that the only complaint from the customer was issues with gnats which we treated for. This issue is coming from the drains which, again, is a wet space that is premium for growing a gnat population. We offer so many treatment options to take care of issues like this, but again, if they are not accepted by the customer and cancellation is demanded, we will follow with the contractual agreement in place. 

  Customer Answer

  Date: 09/26/2024

  Complaint: 22324326
  
  I have reviewed the business' response and am rejecting it because:  We still seem to have a difficulty of communicating.  We hired your company.  We paid approximately $350.00 and the problem remains.  My wife told me that the last contact was an offer for us to pay additional money.  Just so you don't understand......We hired your company.  We paid you approximately $350.00 and the problem remains.  We do not wish to pay your company more and we do not wish to have you return.  We will leave a dissatisfied customer complaint.  Thank you but no further service is requested.
  
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bug treatment that was done at my residence didnt work. Called Rumble pest control and complained. They sent a technician out and did another treatment. I was still disappointed with the results. After several months of payments and poor results I called and complained again. Asked them to cancel my contract. Automatically was threatened with a cancellation fee (huge fee). No sooner than hanging up with them and they had already charged my account with the cancellation fee! Just hard to believe a company is more concerned about money than customer satisfaction! I wouldnt recommend their services to anyone. Its unfortunate that a unsatisfied customer that is retired and on a fixed income would be treated so poorly! GREED!

  Business Response

  Date: 09/12/2024

  After reviewing Mr. ******** account, I do see that we have provided 3 total services at his residence. These services were provided on 5/10/24, 8/19/24, and 9/4/24. Mr. ****** called in on 9/3/24 to complain of issues with spiders. We supplied a free return visit which was the service performed on 9/4/24. When our office followed up yesterday to check in on said issues with spiders, he said the problem had actually gotten better, but because our tech didn't apply a granular service (which was not necessary to eradicate the spider issue), he wanted to cancel. I have attached copies of ******************** documents, and we will stand in accordance with those documents which states that if the services are cancelled prior to the completion of the agreement an early termination fee will be put into place. We feel we have acted fairly by offering return visits and seemingly, per Mr. ******** feedback yesterday, have improved his spider issue. 

  Customer Answer

  Date: 09/12/2024

  Complaint: 22272129
  
  I have reviewed the business' response and am rejecting it because:

   it is true that I contacted them. What they didnt say is I was in communication with them 3 different times. Every time about the same issue. Still having pest issues. Another issue was the second ********** couldnt have completed the work that was supposed to be done. I had left for 15 minutes and when I got back home he was nowhere in sight. Rumble told me he had been fired. So he probably didnt complete his duties here. Then when they came back for a redo they only did one of the task, instead of redoing the whole house and yard. They are not being truthful about the whole story! I complained the first and got the same story every time after that. They try to get you to pay for 6-7 months. Then if you want to cancel theyre going to threaten you with this cancellation fee. Knowing that the will get all their yearly payments! The salesperson that I signed the contract with told me, if youre not satisfied after the second treatment, or 6 months they would wave the cancellation fee. They seem to forget some of the facts! 

  
  
  
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 09/12/2024

  I do see the one other complaint from June 13th, and also see that our office reached out and offered free treatment which you rejected and ultimately stopped responding to us. We are always happy to address pest issues and eradicate them to the fullest extent, but when you don't respond to the help we are offering, how are we to help? We do stand by our service agreement and decision to charge your cancellation fee as contracted. 

  Customer Answer

  Date: 09/16/2024

  Just as I would expect. Its my fault. So, when I said its better, I guess that 50% means good to rumble. Not in my standards! 
  I tried to stay positive, but I told your office I shouldnt have to be there to babysit your employees. Thats what made me decide to clam up. I dont need the stress your company put me through. Feel good about blaming me for issues that your business caused. *****! Yes stand by receiving free money because I complained about poor customer service! Enjoy your free steak dinner and drinks on a dissatisfied customer! Well done!

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off, Horrible customer service. Started the service back in May, tried to cancel in July and was told to let them come bomb and it would decrease. The spiders instead increased from May to August as well as after the bombing. I contacted them numerous times explaining how spiders are increasing. They would come spray about 1.5 weeks after I called and put down traps. Spiders would increase again. Was told I would have someone reaching out and it wouldnt be for weeks. Upon deciding to cancel 3 different times, I was told to let them respray as a free service. Finally when I said no more, I was told I would have to pay the cancellation fee for a service that did not do a thing except increase the activity of spiders. I explained that a cancellation fee was ridiculous as the product did not work and was told we have to cover all those trips somehow. So the respraying on my house was not free. I still paid a monthly payment of $40 as well. So in truth they wanted a monthly payment and the cancellation fee to cover those free reservices. Double dipping and scamming the customers. They dont treat every month but once a quarter (4months). So you pay $160 for them to spray 1 time.I sent pictures and proof to them of the spider activity. Still didnt make a difference.They blamed it on me, the weather, etc. but the fact is their treatment did not work. They told me it takes so many treatments for it to be effective but they came out 6 times in 4 months and instead of it decreasing, the issues increased. I was told multiple times that they would reach out in a week, which turned out to be 2-3 weeks each time. On the phone they explained that for it to be effective, you needed to treat in 2 week intervals, yet they failed to reach out and get them scheduled. The last treatment on 8/1 and scheduled the next as the quarterly treatment on 8/22. Math shows that 3 weeks out not 2. So how is that effective.

  Business Response

  Date: 09/04/2024

  After reviewing your account, what we have been combating is a large brown recluse infestation. While we understand the frustrations with is taking quite a bit of time to eradiate these issues, we are following our protocol to ensure we are able to properly treat your home. ***** recluse infestations can require numerous treatments, and you can and will notice an ebb and flow with their activity. We stand firm on our course of action, which is those free return services and/or quarterly visits as treating your home is the only way we will be able to fully eradiate this issue. We are aware that you had another company come out to take a look at your home, and it is our understanding that they identified your spider issue as common house spiders which unfortunately is not correct. We are happy to provide further treatments and redact the cancellation fee so long as the agreement is fulfilled, but if you are to continue with the cancellation of services, the early termination fee will stand as it is in accordance with the agreement in place. 

  Customer Answer

  Date: 09/04/2024

  Complaint: 22178832
  
  I have reviewed the business' response and am rejecting it because:
  
  Upon trying to get a hold of them while they were treating my home, I would not get an answer or a scheduled retreat for ***** days at times. They do not care about anything but money. I followed their rules and let them spray and bomb my house which was supposed to be better on the treatment. However, it didnt do anything but create more spiders. I dont believe they had the intention of eradicating them. When you treat a pest problem, I understand it takes time. But I contacted them about it for months with little or late response and continued to have the pest problem. A manager called to schedule the bombing and said he would call back in a week to check progress I did not hear from him for 10 days and I was the one who contacted the company back.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/04/2024

  Per agricultural law, we can only treat your home after a ***** day period (dependent on the product). I can understand a frustration in regards to a delay in communication, but looking at your emails and our call logs, the longest delay experienced was 3 business days. To suggest that we were treating without the intent of eradicating pest issues is a concern as that would do us a grand disservice. As a company, we have full faith in our products and stand by our previous response. 

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 12 month contract 6/16/23. I paid cash up front for the entire contract. Let me start off by saying, Ive been so stupid all my life to think that 12 months was 365 days. Well according to Rumble Pest Control, its not. They said my contract was up May 31st, 2024, at Midnight and June 1st 2024, they can come service my property and bill me because Im out of my initial contract terms. Im then told the contract runs from June to May, no exact dates given, just June to May. Once again my contract was signed 6-16-23. They serviced my house on 6-10-24, 6 days before my 12 month contract legally should expire. There was nothing said about this being a billable service beforehand, and I also received a email from them after the service was complete stating I owed zero dollars. Then ***** days later I get billed for it. Literally within hours of getting the bill, the office is calling me wanting me to pay over the phone. I told them no, explained the situation, the office lady was rude, told me if I didnt pay Id get turned over to collections. . I tried to explain technically they did a 5th quarter service during my contracted 4 quarter contract and I shouldn't have to pay for this service. This the exact time I learned for the first time in my life that 12 months isnt 365 days. 12 months just happens to be whatever is convenient for Rumble Pest control, as long as it gets them a $40 paycheck. *** already filed a complaint with the attorney generals office. Im making this complaint because, everyone that has made a complaint about their business, Rumble Pest control replies back with exact dates and times to legitimize their deceptive business practices. So when they reply to this, please explain to everyone how 12 months isnt 365 days anymore so everyone can correct their way of thinking, and also explain how I can receive a bill with a zero balance, and then get rebilled weeks later for the same service. Do better.

  Business Response

  Date: 08/05/2024

  ************** also submitted a complaint with the Missouri Attorney General. We submitted our response and the same will follow with this complaint. After review of ************** account, I have made the decision to remove the fee and the account is now closed with no balance. Our deepest apologies for any inconvenience this may have caused. 
  
  

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late-May of 2024, Rumble ******************** came to my door. The Young man that came from this company was polite. He came back to my door to let me know that if at any time I was not satisfied with their service all I had to do was call and cancel.The first payment of $45.00 was on May 29, 2024, the second payment was June 29, 2024.Additionally, I keep a Folder with any communications from any company or person that I am doing any kind of business with, and I have No folder for this company in my email box or hard copy, indicating to me that I have no proof or validation of an agreement.Then July 16. 2024 a young by the name of *************************** from Palisade Pest Control came by from a different ***************** with an offer what my husband and I felt was better service at a better price and I told him that I would call and cancel the service from the other company, as I was told I could cancel if I wanted to.I called Rumble Pest Control on July 17, spoke to a young lady who put me on hold while she had to get her mgr. ****. When **** came on the line, she was aggressive, **** and informed me that I signed a binding agreement and she could cancel my service, but I still owed her, $269.00 dollars. I informed her that I was told by the young man who came to my house that I could cancel the service if at any time. Then she got louder and more aggressive and I hung up on her. About half an hour later she called me back, and proceeded to yell at me how she as going to turn my account over to collections and they would ruin my credit. I finally told her to shut up a minute so I could finish what I wanted to say. I told her I felt she was scamming the elderly and what she was doing was not right. Without a beat, she was back to aggressively yelling at me, I hung up on her again.My husband and I are over 70, we have a limited income, we are struggling to survive compounded with medical challenges.

  Business Response

  Date: 07/24/2024

  I have attached a copy of **************** service agreement. As you will see, not only was this agreement signed by ************, but a welcome letter was also signed during the initial service provided at their home. As you will see, this document was also signed by our technician. Here at Rumble Pest Solutions, transparency is always of the upmost importance, which is why there are 2 documents in place to ensure that all bases are properly covered. The early termination fee is in place as we gave a large discount to ************ for the initial service provided with the contractual promise that they will remain on service with us for a 12 month period. As this was not fulfilled, we do require that discount be paid back as an early termination fee. We stand by our service agreement in place.