Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4-5 years, I have used Rumble every 3-4 months as a quarterly pest control service. I was last serviced on May 8th. 2024. That night, I noticed very small insects running all over my kitchen counter. I emailed Rumble right then, and they answered the next day. I asked them what the bugs were and I was told "springtails.". I was also told that due to EPA regulations, they could not treat my property again for 10 days. I was also told that spraying vinegar would help. I wasn't happy but I made an appointment for ten days from May 8th. Meanwhile, these bugs are increasing in number, and grow to a full on infestation. I emailed Rumble a few more times during the 10 days in an attempt to explain how disastrous the bug issue is becoming. They say nice words and that a tech will be at my home on Saturday to assess the issue. (Keep in mind that the adults of these insects are difficult to see, and the young ones are almost impossible to locate. There are literally hundreds of thousands or millions in my home right now. Today, Saturday, May 18, I got a text that the technician was coming, and would be here around 10:30. So I wait. I see the Rumble truck pull into my driveway. No one gets out. I figured the guy was doing paperwork or whatever, so I do a few other things around my house, and then my phone rings. It's the Rumble office saying the tech is at my home and is there anyone to let him in? I say yes, I. Home and I go open my front door.i waited another 20 minutes or so. No doorbell. No knock. So I go check and the truck is gone! I called the Rumble office and I tell the lady who picks up the phone what happened. She says she will call the tech and have him come back. I'm on hold for 5 minutes. She gets back on and says that the tech said no one answered the door. I told her that the office called and I opened the door. She said can't come back today, but she rescheduled me for Wednesday, May 22nd.I said that was unacceptable.

  Business Response

  Date: 05/22/2024

  After speaking with ******************** personally, we seemingly have resolved this matter by providing free return visits until her pest issue has been eradicated. 

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first worked with Rumble in 2022 when I moved to this address. They lie and tell you the initial spray is just a deal and you are not being trapped in a contract. Then they will bill you every month and are supposed to service your property quarterly. In almost 2 years having the service I only received 3 sprays including the initial spray that was paid for upfront. When they do come to actually do their jobs they do not do all the services that were promised and if you do not answer them fast enough they wont provide a service at all but still charge you. I have called them multiple times to fix the issue or cancel my service but I am just rushed off the phone by ride receptionist. When I read reviews most people go through the same experience and they pay people with raffles and awards to leave good reviews. Now I cant afford to pay the bills they send me because I had to sign up for a new pest company that actually does the work and have been sent to collection for a service that was never provided.

  Business Response

  Date: 02/12/2024

  Good morning, I have reviewed Mr. ******** account and have attached 2 documents. ****************** has had services dated back to 6/8/22, and had maintained a quarterly routine maintenance  throughout this time. The service dates where we preformed a treatment and were paid for by ****************** is as follows; 6/08/22, 7/11/22,10/24/22, 1/17/23, 4/17/23 and 6/28/23. The first 5 services were on the first year agreement that was in place with ******************. ****************** signed another 1 year agreement on 6/27/23, which led to a service on 6/28/23, as stated above. The agreement was different and he had signed up for 1 initial service and 3 quarterly services. He was to be billed $69.00 at the first initial service and to be billed monthly $45.00 a month through May 2024. The first service is at a discounted rate, which we had given ****************** a $200.00 discount. The service agreement states if that any reason that we have to close the account prior to the 1st year completion we do have to bill the discount to the account. We unfortunately did not receive payment after the July monthly bill. We did reach out to ****************** via email and phone calls but unfortunately the phone number on file stopped going through in September.

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman came to my door offering a better service with more treatments for a slightly lower price than what we were paying our exterminator at that time so we signed the contract. They missed months of treatments and never treated for mice which was definitely part of the deal. They failed to spray the yard as well. When I called them to cancel my service they informed me that I would be charged the entire "discounted price" for start up just to back out. They swore to me they would finally do what they claimed. But all they did different was drop off a pile of mouse poison and glue traps to place ourselves. I lost my job and am having to cut where I can. But I'm having the fee drawn out of my account every month yet I haven't seen them in 3 months at all now. I just want them to cancel my plan. I just want free of these crooks.

  Business Response

  Date: 02/08/2024

  Good afternoon! When ***************** signed up for services on 5/18/23 she agreed to 1 initial and 3 quarterly services. The initial service was $50.00, which was given to her at discounted rate, and the discount was $219.00. She also agreed to $40.00 monthly payments starting in June, and going through April of 2024. The quarterly services were to be preformed in August, November and February. The options that we have for mice and rats are our sticky traps and rodent stations, which decrease of rodents may take up to 14 days before noticeable decreased activity. We do offer unlimited free reservices as well, which we could have and still would complete for you every ***** days to check up on the stations and refill at no additional charge.  

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman from Rumble Pest Solutions came to my door soliciting their services on April 04,2023. He described their services as yard control of harmful pests. I agreed to try his services. He did make a request that if after the first treatment, if I decided not to continue the service, that I would allow him to recover the discount amount of my first service minus the amount I paid up front (which was a total of $219.00). I agreed. Well, I did continue to use their services through the bug season of 2023 (last service being in October of 2023). When I last spoke with them on November 2, 2023, I expressed that it made no sense to treat for yard bugs after November in Missouri. At this point, THEY canceled my contract, charged my bank with forged documents saying that I agreed to automatic withdrawals, and collected 259.00 from my account (charge still in dispute). Now they are trying to damage my credit with a collection agency called ****** Collections and the amount they are now seeking has grown to $314.00. All of this is out of contract because their contract states that they will continue to charge monthly payments ($40.00) until a written cancelation of services is received from customer, which I did not send. This company is not to be trusted.

  Business Response

  Date: 02/06/2024

  After reviewing Ms. ******'s account, I have found the following, and attached copies of Ms. ******'s signed welcome letter and service agreement. As you will find, Ms. ******'s signature is the same on both forms, and were presented to Ms. ****** by different individuals and at different dates and times, so forgery is simply not possible. One was signed while Ms. ****** agreed to services with our sales representative on 4/10/23, and the other was signed during Ms. ******'s first service that was provided on 4/11/23, and these documents were released to Ms. ****** via email. You will also find in these attached documents that we were contracted to draft $50.00 for our initial service, and $40.00 each month through March of 2024. You will also find that stated in both the service agreement and welcome letter, if services are cancelled prior to the completion of the agreement, a $219.00 early cancellation fee will incur. On 8/17/23, Ms. ****** contacted our office asking us to not provide a mosquito treatment that was scheduled on 8/18/23, as she was in the hospital. This mosquito treatment was then scheduled for 8/25/23, which Ms. ****** again cancelled, and asked us not to return for the mosquito treatment until requested. We did honor that request, but continued to bill the contracted $40.00 per month as those charges pertained to the general pest service, and not the mosquito service. Ms. ****** was due for a general pest treatment in October. Our office reached out to schedule this treatment on 10/2/23, but did not receive an answer. Ms. ****** did return our call later that day on 10/2/23 and stated that there must have been some miscommunication, and stated that she wanted to continue with our general pest services. Ms. ****** reached out to our office on 10/20/23 and scheduled her visit for 10/23/23, which was provided. On 11/15/23 Ms. ****** called our office and stated that she was under the impression that she would only have two more payments due, and would like to cancel our service. Our office staff explained that services and/or charges were contracted through March of 2024, and explained that if Ms. ****** was to cancel prior to this, a $219.00 early cancellation fee would be due. Ms. ****** ultimately terminated the call with our staff. At this point, Ms. ****** owed for her November monthly charge, and the $219.00 early cancellation fee, making the total due $259.00. Per her service agreement and welcome letter, this charge was applied to the billing account Ms. ****** registered for auto payments. Unfortunately, Ms. ****** disputed this charge, therefore incurring a $25.00 dispute payment fee, making her balance owed to us $284.00. On 11/20/23, Ms. ****** contacted our office again stating that she was taking us to her attorney because of the charges drafted from her account, even though it clearly states in our service agreement and welcome letter that this was standard. Ms. ****** then contacted our office again on 1/4/24 stating again that she would be speaking with her attorney regarding this matter, therefore our office mailed printed service agreements and bills for Ms. ******'s records. Ms. ****** contacted our office again on 1/4/24 requesting to speak with our owner. Unfortunately, our owners do not work in office and are not readily available. Unfortunately, we were notified on 1/10/24 that Ms. ****** had contacted the police department with false claims that her signature was forged. All information regarding this was given to the police, and no further action was taken. Ultimately, Ms. ******'s account was turned over to collections due to non payment on 2/1/24 totaling $314.00 as there is an additional $30.00 fee added when accounts are turned over to collections. We at Rumble Pest Solutions stand firm on the decisions that we have made, and also stand firm on the fact that these documents absolutely were not forged. If there are any further questions, we are happy to answer!

  Customer Answer

  Date: 02/07/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:

  The signatures on these documents are not mine.  I have included an example of my signatures and they don't  even resemble what is present on these documents.  (I ask that the copy of my initials and signature not be presented to the company since accusations of forgery are involved).  

  Thierry contract requires written requests for cancelation,  per the contract presented.  Where is that written request?  Gonna provide another forged document?

  And I  have no idea what the devil they are talking about with the mosquitoes.   They came in one time to spray for mosquitoes and killed a bunch of my vegetation.  Not a contract I would sign up for.

  So they never came back to spray for mosquitoes and never even mentioned a contract for it until now when they are caught in a forgery.  What are they going to sign for me next?

  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 02/08/2024

  We stand by our previous response, and have no further comment to add. Thank you. 

  Customer Answer

  Date: 02/08/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This business is not reputable.   They took money from my account with forged documents.  Then are trying to charge me for disagreeing with them (***** * *** ******x).  They also sent this charge to a collection (another $30.00) when they are aware that this charge was honored and paid to them back on November 16th of 2023 (supporting documentation attached from my bank).  As I stated in my initial complaint,  this company is not to be trusted!
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Much like all the other complaints, the sales consultant was very sneaking on not making the payment details clear. You see, they only come and treat your home every 3 months, but make you pay every month. Not one mention of the cancellation fee either. Not to mention, it doesn’t work. At all. We have had 3 treatments so far and are still experiencing the same exact problem. Yes we have complained and they retreated AGAIN, but still no difference in activity. At this point I will seek legal action, as the rumble pest company is making false claims and false advertisement.

  Business Response

  Date: 12/05/2023

  Good afternoon! After reviewing Ms. ******** account, I do see that she began treatments with us on 7/03/23. Here at Rumble Pest Solutions, transparency is always of the upmost importance. After reviewing this account, I do see that all service agreement documents have been released to Ms. ******. I have attached Ms. ******** documents to this response as well. As you will find in these agreements, it is stated that while payments are made each month, treatments are provided each quarter (every 3 months). It is also stated that we offer unlimited free return visits for any persistent pest issues. I do see that we provided a free return visit for Ms. ****** on 7/18/23 for some flea issues she was experiencing. The last treatment that was provided was on 10/3/23. During this treatment, Ms. ****** expressed issues with fleas that were coming from their neighbor. We addressed these issues and have reached out to Ms. ******, but no further complaints have been made. 

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business in June ************************************************************************************************************************************************ order to cancel further payments being taken from bank account. I was told to cancel in writing via email and I did so on June2, 2023. They continue to charge my bank account in July, August and September. My bank card number has changed and now I am receiving multiple texts, messages and phone calls to obtain more funds. The payments they took in July, August and September were definitely unauthorized, and fraudulent. I have documentation to support my claims.

  Business Response

  Date: 11/15/2023

  Good afternoon!

  After reviewing this account, we did not begin services with them until July 11th, 2023. I have attached a copy of their service agreement. As you will see in this customer's attached email, as well as what I reviewed, we did not receive notice of cancellation until 10/2/23.At that time, we did cancel the account, but as stated in their service agreement, there is an early cancellation fee if the service agreement is not fulfilled.

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service is not working and I asked them not to come out and they sent him out anyway. I told them numerous times not to service my house. They still sent the guy out and they billed me after I told them not to come out. Their service is not what they promise. It is poor quality. They don't deliver on what they promise.
  
  I would like a zero balance for this month.

  Business Response

  Date: 06/28/2023

  Rumble Pest Solutions works hard to insure a great quality service for all customers. It is stated in our agreement with the customers   "Service Guarantee: If between regularly scheduled service the customer requests additional services, Rumble Pest Solutions of Missouri will return and retreat the home for no additional charge."  On June 8th Mr reached out to the office and stated that he wanted to cancel his service. After speaking with our account specialist, he agreed to do the June quarterly service, all of which can be heard on our recorded lines. In the phone call, Mr even stated the original day of June 15th was too far out and that we needed to move the service closer to date. Per his request the date was moved to June 12th. After reviewing the phone calls, Rumble Pest Solutions will stand by the service completed on June 12th.

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple treatments and it was ineffective. We were inundated with all sorts of bugs: spiders, millipedes, etc. The worst part is that they don't explain their contract terms when their slick salesperson pitches you. A regular treatment costs $135 but they offer your first treatment at $65 and say that you have to pay the discount if you cancel the service before the year is up. That makes it sound like you'd be on the hook for $70 if you cancel. WRONG! I attempted to cancel only to find out that the first treatment was actually a "clearing treatment" which normally costs $269. So to get out of the service I had to pay $204. It was either that or pay over $400 for ineffective treatments for the remainder of the year. I feel like the salesperson purposely misled me to believe the opt out penalty was $70 instead of $204.

  Business Response

  Date: 05/24/2023

  Here at Rumble Pest Solutions, transparency is always of importance. After reviewing Mr. ******'s account, I do see that both documents, our service agreement and welcome letter, have been signed and released to Mr. ****** for review. I have attached these documents to my response today. You will see that this clearly states not only some general information about our initial flush out treatment and how an increase in pest activity is to be expected, but also shows the early cancellation fee if all contracted treatments are not fulfilled. I do see that we provided Mr. ******'s initial flush out service on 4/18/2023. Our office staff reached out on 4/20/2023 to follow up on the service provided, and Mr. ****** seemingly was pleased with the job done. I do see that Mr. ****** contacted our office on 5/8/23 with complaints of continued pest issues. Please bare in mind that this can be extremely common as we are trying to gain control of existing egg cycles, and ultimately why we offer unlimited free return visits. We scheduled Mr. ****** for a free return visit which took place on 5/9/23, and he made no further complaints regarding pest activity up until yesterday, 5/24/23. We again offered a free return visit, which Mr. ****** refused, and requested to pay the early cancellation fee. This fee was $204.00, as clearly stated on our service agreement and welcome letter. Rumble Pest Solutions stands by the charges and decisions made in regards to Mr. ******'s account, as they are in accordance with the two agreements between us and Mr. ******. 

  Customer Answer

  Date: 05/25/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The salesman never went over the initial treatment fees. He made it seem like cancellation of service would only be $70. In addition, the treatments were totally ineffective. I even requested an additional treatment just to be certain and it was also ineffective. I was unable to file more complaints about the treatments because I was informed I must wait at least 10 days. Even after the waiting period, it was not effective. If they will refund the difference of 204 and 70, which is $134, I will consider this resolved. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 05/26/2023

  As previously stated, we stand by the charges and decisions made in regards to Mr. ******'s account. 

  Customer Answer

  Date: 05/26/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Not only were the charges exorbitant, but the treatments were completely ineffective. Had they worked in any capacity then I would not have had a problem and would’ve continued the service. I believe that the complete lack of effectiveness for the treatments, as well as the verbal misrepresentation of the first service, shouldn’t title me to at least a partial refund.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They haven't given us any information on what chemicals they use, not one invoice and they won't treat under the house and it needs to be treated. I don't want their services anymore.

  Business Response

  Date: 04/03/2023

  Good afternoon! After reviewing Ms. *******'s account, I do see that we have notated for her appointment to fog her crawlspace during her scheduled treatment on 4/4/23. We do not have our technicians go into crawl spaces to spray, as is inhibits their breathing, and offer crawlspace fogging instead. This is a fogger bomb that we place in the crawlspace. Not only is this a safer alternative for our technician, but it is also a more effective treatment for areas such as a crawlspace or attic to be bombed so all corners can be reached! I do also see that we have always emailed over a service completion form to the email address on Ms. *******'s account. I have attached a copy of one of these service completion forms. You will find that the name of each product used and the amount used at Ms. *******'s home is listed. There is also a direct link listed for each product label, as well as further details such as temperature during treatment, how quickly the wind was blowing during treatment and it's direction, and how long our technician was present for treatment. 

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to spray at my home. Whatever they sprayed was not effective. I hired another company to come out and spray and it worked on the first spray. They claim I owe $125 for another quarterly spray even though they didn't come out. I told them I wasn't going to pay because they didn't provide the service.

  Business Response

  Date: 02/10/2023

  After reviewing Mr. *****'s account, I do see that he signed up for treatments with us on 7/12/22. Mr. *****'s initial flush out service was provided on 7/13/22. I have attached a copy of the service completion form from this treatment. During this service, our technician went over what is called a "Welcome Letter". In this, it is explained that the treatment we were providing (the initial flush out service) would cause a slight increase in pests, as our product is meant to draw pests out of cracks and crevices and then they begin to die off. Our products used are not kill on contact products. We returned for Mr. *****'s first quarterly service on 8/9/22. No complaints of continued pest issues was mentioned. I have attached a copy of this service completion form as well. On 10/14/22, our office spoke with Mr. *****. He stated he planned on paying the balance, but wanted to cancel. Again, no mention of continued pest issues was mentioned. Our office questioned why he was wanting to cancel, as no previous complaints had been made. We did offer to return to Mr. *****'s home for a free treatment, but he refused and stated to cancel his service. He stated that he would pay for the treatment provided on 8/9/22. Unfortunately, Mr. ***** signed a service agreement with us, and if he chose to cancel prior to fulfilling this agreement, there would be a cancellation fee put in place. This was explained to Mr. *****, and he stated that he would not be paying the cancellation fee. Our office has attempted numerous times to reach out to Mr. ***** to rectify this situation, but have not received any responses.