Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them $100 for one time visit to spray for ants. They came back and I paid them more money. I ******* them and there are a lot of people that have the same problem. They came again on Friday, Jan. 20th. I would not let them spray. A rep called and would not listen to me. She said "shut up." I hung up on her after a while. She said if you don't complete your contract I will charge you $169. I called my credit card company about this.

  Business Response

  Date: 01/23/2023

  After reviewing Ms. ****'s account, I do see that our office made contact with her on 1/20/23 after our technician arrived for treatment. She explained to our office that she wanted to cancel because we did not treat the interior of her home, and that she had still been experiencing issues with ants, and described our service as "lousy". When Ms. **** was speaking with our rep, she was not told to "shut up".  It was explained that we were trying to help with her situation, but that if she did not accept the options made available to her, we would impose the $169.00 cancellation fee in accordance with her service agreement, and stated that this had been mailed to her. The options offered to Ms. **** were free return visits to help with any issues she was still experiencing, but Ms. **** refused. Ms. **** did sign a service agreement with us for 5 contracted services, and a copy of this agreement is attached. During Ms. ****'s initial service, the details of this agreement were gone over again with our technician. The agreement states that if for any reason the agreement is cancelled prior to the completion, a $169.00 fee will be owed. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on 06/11/2022, but I was not read or was I given any paperwork. I was informed that the monthly cost would be 40.00 a month for the services, they started the services immediately after. The charge went up to 119.00 in July I told them by letter that I did not want them to come back and also in person. I was not charged in August or September. I was charged again In October for 119.00 and then they came and sprayed, and I specifically informed them not to spray. I stated them to them that I would not pay because I asked them not to. I was not charged for November, or December, but it shows that there is a bill for 01/2023 and 04/2023 for 119.00. I do not want the services. I finally received paperwork 6months later. They stated that I have to pay. I have health issues, and I rent a apartment that does not require me to spray. I just want to end the services.

  Business Response

  Date: 01/03/2023

  After reviewing Ms. *****'s account, we have seen the following. Ms. ***** signed up for treatments with us on 6/11/2022. At the point of sign up, Ms. ***** was shown her Quarterly Service Agreement and signed said agreement with our sales representative. This service agreement included 1 initial treatment priced at $40.00 and 4 quarterly treatments priced at $119.00. Ms. *****'s first service was provided on 6/14/2022, where another agreement was signed with our technician. This second agreement is a recap of our Quarterly Service Agreement, and further breaks down the details of our Quarterly Service Agreement. This document is what we call a Welcome Letter. We called Ms. ***** on 6/14/2022 to follow up on the services provided, and answer any questions she might have, but she did not answer our phone call nor respond to our text message. I do see in Ms. *****'s account that she opted into a month billing option. This is something we offer to a lot of our customers. This breaks down the total service price ($119.00) into three monthly payment which would total $39.67 per month. When a bill is sent in the mail, a full balance is shown, but we only expect the $39.67 be paid each month, and this was explained to Ms. ***** on a couple of occasions. According to our billing records, Ms. ***** paid $40.00 via check in the mail, which our office received on 7/11/2022. We provided Ms. *****'s first quarterly treatment on 7/19/2022 (about a month after her initial treatment, as contracted), and this service was priced at $119.00, but again only a $39.67 payment each month was expected. Our office received a check payment via mail on 8/8/2022 totaling $40.00, which left a remaining balance of $79.00. We received no more payments from Ms. ***** until a check was received by our office on 11/30/2022 totaling $79.00. Because Ms. ***** still had treatments included in her service agreement, another treatment was scheduled for 12/02/2022. When our tech arrived, Ms. ***** let our technician know that she did not want the treatment. Our office reached out shortly after our tech left Ms. *****'s property to get her scheduled, but we did not receive a response to our call or text. Again, because Ms. ***** still had treatments included in her service agreement, she was scheduled again. Our technician arrived on 12/6/2022 and provided a full exterior treatment. After our tech had finish his exterior service, Ms. ***** came outside and told our technician that she would not be paying for the service. Ultimately, since a treatment was provided, payment was expected. Please bare in mind that we did send Ms. ***** notifications of our intended service on 12/5/2022 at 10:41 AM, and a reschedule or a cancellation was not requested. Our office contacted Ms. ***** on 12/21/2022 regarding payment, and she stated there was no month for her to give us, and we let her know that a cancellation specialist would be reaching out to her. We have mailed Ms. ***** copies of her service agreement and have attempted numerous times to rectify this situation, but each time we are able to get Ms. ***** on the phone, she informs us that she cannot talk because she is too busy to talk and will call us later, or claims that she does not know who we are. At this time, Ms. *****'s account account has been closed per her request, but a balance still remains and our office has continued to attempt to make contact with Ms. *****. There is an attached copy of Ms. *****'s service agreement for reference. 

  Customer Answer

  Date: 01/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: They have not told the truth, I have a card that was given to me  that shows 40.00 dollars and not 119.00 dollars any where.  I did not receive any information from the business until six months later.  I had everything paid for.  I requested for them not to spray and they sprayed anyway.  Do you owe for something that you requested for something that you asked not to be done.  I have called them three times and they did not answer the phone.  I have paid in full.  On 12/02/2022 tech arrived and the service was canceled and they sprayed anyway.  I told them that I would not be paying because I asked them not to come. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ** *****

  Business Response

  Date: 01/12/2023

  When our tech arrived on 12/2/22, and Ms. ***** cancelled the treatment, our office reached out to get her rescheduled. We did not receive a response, and ultimately due to Ms. ***** having a service agreement with us, the treatment was scheduled again. We did advise Ms. ***** when we reached out to reschedule, that it would be auto scheduled if she did not set a date with us. We also sent service reminders on 12/5/22, prior to our scheduled service on 12/6/22. Our office has reached out numerous times to offer solutions to Ms. *****, but have not been able to come to an agreement. I have, again, attached copies of Ms. *****'s service agreement. 

  Customer Answer

  Date: 01/30/2023

  My son took care of it.  He called them and took care of it.  They are not a good company to deal with.

   

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had just moved here and had so many things happening all at once and suddenly a man came to my door and talked to me about bugs. I wasnt in the mood to argue about if I had bugs or not so I just asked him what he needed from me to spray for bugs today. He told me that it wasnt a contract or anything and assured me solidly it wasnt, I even asked to confirm he said they could spray once and they will be available for me if I needed another spray the next month because usually the first spray causes more bugs. Makes sense, so I signed. They keep coming to my house without an appointment or phone call and every time I would have no idea they were coming other than a note on my door that says cant go in the back yard because the gates secured ok #1 cause you werent invited Why are you here? One time they went INTO MY BACK YARD THRU THE **** AND LOCKED MY CHIHUAHUA IN THE HOUSE FOR 12 hours while I was at work because **** spotted in the back yard I have a dog door. If my dog wanna be snatched by a hawk, he made that choice. But why do I continually get charged because you #1 lied to me to my face that it wasnt a contract and #2 I have never made an actual appointment you just come because its a funny time and #3 you spray my yard like youd spray a cat on your table threatening to knock a glass off. Its terrible, I could walk outside on the daily and accidentally smash more bugs than the area they spray for. Im incredibly unhappy but apparently Im locked in to a contract no one asked me permission to be locked into. When I signed it was directly after payment for one treatment and it was a transaction signature: same as the when I bought food for my kids at the store. Not fair; horrifying business and Id rather have bugs in bed than lose as much money as I have and clearly will continue to lose. Im furious but helpless: thanks. Great job bug guys. Ruin peoples lives. Didnt see that in the advertisement but youve nailed it. Put that on your card.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a door to door salesperson in a very unprofessional manner that told me he worked for a pest control service that was offering a one time deal because there were other houses in my neighborhood being treated. He mentioned a contract and I told him I did not want any further services, just the special he was offering. That was not the case and feel very misled and tricked into having further services that obligated me to 12 treatments. The first treatment was decent, although all of the others I had to call and complain because they ran a duster around the outdoor windows and called it complete. I followed through with horrible service I feel very duped into and then told I haven't completed the contract and they continue to call and text every day trying to collect even more money. This is a terrible way to do business and I felt the need to report such poor business ethics.

  Business Response

  Date: 10/14/2022

  Here at Rumble Pest Solutions, we try to be as transparent as possible. Not only is a service agreement signed with our sales rep at the door and then emailed to *** ********  prior to providing the initial treatment, but our technician also goes over what is called a Welcome Letter. This Welcome Letter breaks down exactly what is stated in our service agreement, and both the customer and technician sign this. Our office then provided a follow up call to *** ******** the day after her initial service to ensure that the service went well, and remind her that the first of four quarterly services would be provided in about a month. Looking at *** ********** account, she did not complete your service agreement. Our service agreement consists of 1 initial service, and 4 quarterly services. *** ******** completed 1 initial service and 3 quarterly services. Because she did not complete this service agreement, an early cancellation fee was imposed. Our office attempted to call, text and email *** ******** numerous times regarding this matter prior to cancelling her account, and even offered a discount on her last service to help out with the financial difficulty she was experiencing, but got no response from *** ********* I have attached copies of *** ********** service agreement and welcome letter for review. 

  Customer Answer

  Date: 10/17/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  The contract which I was tricked into signing was more than fulfilled. I have documents showing all of the completed service dates and confirmation of completed services. I do not owe anymore money to this company and feel they handle their business in a very dishonest and unprofessional manner, not to mention taking people's hard earned money to trick people into their services that are less than satisfactory. I expect a zero balance on my account and to stop being harassed by this company.

  
  
  Sincerely,

  
  
  
  
  ****** ********

• Initial Complaint

  Date:09/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After someone coming to the door selling a service, I decided to give rumble pest a shot. Everything went down hill from there. They never showed up at the scheduled time when an adult would be there. The only person there was a minor but they decided to treat the house anyway. Neither me or the owner of the house, ********, have ever seen a technician because of this problem. The office was contacted multiple times with phone calls ending with them saying they would fix the issue. Nothing was fixed. After multiple “treatments” the bug and spider problem never got any better. I asked to end the service because of all the issues and it not working. The first rep said the service would be terminated. I then received a notice saying I had to continue to pay or pay $170. Just yesterday 9-9-22 I was charged $170 to my debit card after I informed them they were not authorized to do any longer. If the service worked, I would continue. They have been in professional and we had zero results from their services.

  Business Response

  Date: 09/20/2022

  Good afternoon. After reviewing *** *****'s account I have found the following. Our technician did arrive at *** *****'s house about 25 minutes early for his initial flush out service, which we do understand can be frustrating. Our office spoke with *** ***** and expressed that when a timed appointment is needed, to simply contact our office to do so. We provided *** *****'s first quarterly service on 7/1/22, but *** ***** did not contact our office to arrange an optimal time. Our technician provided a full exterior service, as nobody was at the home. When *** ***** contacted our office to cancel, we offered multiple solutions to help provide the best service possible for him, but *** ***** declined. We do have a signed service agreement on file, which states that if the service agreement is not completed, and fee will be charged. I have attached copies of this agreement. In this agreement, you will find that it states this fee will be charged to the card on file. 

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control with this company in the Spring. I signed their mobile device. I agreed to pay $139.00 quarterly. I used my ******** card. The chemicals they use are supposed to be pet friendly. We have pets and so that seemed like a good idea. They sprayed once and it didn't work. I want to cancel the policy but they told me that it would cost $160 to cancel it.

  Business Response

  Date: 09/20/2022

  Good afternoon. After reviewing *** ***** account, I have found the following. *** ***** signed up for treatments with us in May of 2022. We provided his first service on 5/16/22. This service is what is called an initial flush out service, and an increase in pest activity is to be expected. We provided *** ***** first quarterly treatment on 6/21/22. *** ***** did not reach out to our office to express any concerns with any continuous pest activity. Here at Rumble Pest Solutions, we guarantee the work we provide, and offer free unlimited reservices for circumstances such as this. There are certain pests that require multiple treatments to eradicate the issue. We spoke with *** ***** earlier this month and explained this to him, and offered multiple solutions to help take care of these issues, but he refused. There is a signed service agreement on file, as well as a welcome letter that was reviewed with our technician during *** ***** initial flush out treatment.  These documents state that cancellation of services prior to the completion of all 5 contracted treatments will result in and early cancellation fee, or what is described as an initial discount fee in said service agreement. I have attached these documents to this response. Thank you. 

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their product doesn't work. Had carpenter ants and deer ticks immediately after their treatment. Walk into my basement and it's nothing but brown recluse. They will let a tenant sign paperwork putting you in a 1 year contract you didn't know about and then charge you $169 to cancel it. Whoever they have for customer service is rude and acts like they have you in some gotcha moment wanting more to be right than actually help a customer.
  
  They take advantage of old people and people ignorant of what's happening in their own yards. Why would I call someone out every 10 days when I can just take care of a pest issue myself correctly the first time. I thought they are offering a service better than I could do it, but they're basically spraying your yard with water.

  Business Response

  Date: 09/20/2022

  Good afternoon. After reviewing *** *******'s account, I have found the following. We provided *** *******'s initial flush out service on 5/27/22. This service is supposed to flush out the pests and an increase is expected. We provided *** *******'s first quarterly treatment on 6/9/22, and no complaints of continuous pest issues had been mentioned. *** ******* contacted our office on 8/24/22 via text stating that he would like to cancel the service. Our office responded and asked if he would like to reschedule, but *** ******* let us know that he is spraying the yard himself and he would like to cancel the service. Our office explained that there was a service agreement in place and our retention specialist reached out to discuss this matter with *** *******. At this point *** ******* mentioned issues with continuous pests. We let him know that we offer unlimited free reservices for circumstances such as this, but we were still asked to cancel the account and charge the cancellation fee. As previously stated, we do have a service agreement in place, and this states that failure to complete all 5 contracted services will result in an early cancellation fee, or what is called an initial discount fee in our service agreement. 

  Customer Answer

  Date: 09/22/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Cancellation fee was never brought to my attention. Salesman talked with my tenant and the tenant wasn't told about the cancellation fee either. Tenant had no idea it was a contract when they brought the pitch to me. I wasn't even the one who signed the paperwork. 
  
  Just look at their negative reviews. They have trashy salesmen who lie and don't state in plain terms that this is a contract. All this has done is remind me that I can't trust anyone and all door to door salesmen should be rejected.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started in April 2021. Gentleman soliciting came to the door and promised if I'd give them 2 tries and didn't like the service, I Icould cancel at any time after that. They sprayed four times and I have tried to cancel but they keep calling. I've responded to emails to discontinue service. The last time they sprayed, the gentleman just showed up one day and I allowed them to spray since the guy was here. By the next morning I had little red bugs all over my house and I called and another gentleman came back out. He sprayed one little squirt in each window sill which he said would get rid of them. However, the result of that one little squirt, my house was infested with ****** *****. So I had to call another contractor to get rid of them. I told them the last time they called, 3 months ago I wanted to cancel. I also sent them an email. The lady that called at that time said okay but may I call back in 3 months. I said I have a contractor but you're welcome to call back, I still want to cancel. Fast forward to today.. The lady that called today said they only put it on hold for the 3 months because I was having financial problems. What a lie!!!! I have paid every single one of their bills very timely., as well as my other bills . I have tried to cancel and the original guy should not have promised me I would be able to cancel after 2 tries. They have sprayed 4 times. Now they're telling me the contract says five times over a 1 year period.. I was told today I would be charged a
  $100 cancellation fee. I want the fee waived and the contract canceled. Period!

  Business Response

  Date: 08/17/2022

  After taking a look at *** *******'s account, I have found the following. *** ******* contacted our office back in April to let us know that she was needing to cancel due to some financial difficulty. We offered to skip her next treatment that was due that month, and continue treatments in July to complete her service agreement. We offered this solution as well as placing *** ******* on monthly billing to help break up the cost. She seemingly like this idea and agreed. When our office sent messages to confirm her appointment for July, *** ****** let us know that she would like to cancel. Our office's message to *** ******* stated, "Good morning, this is ******* with Rumble Pest Solutions. I was reaching out to let you know that it is time for your quarterly service! We have you scheduled for next Saturday, the 30th. We also still offer monthly payment options if you are needing that. Please let us know if you need anything, thank you!" to which *** ******* replied, "Please cancel this service and any future services. Thank you." When an account specialist reached out, *** ******* then stated that she didn't want to do the last service and stated to, "Do what we have to do" when we let her know that there was an early cancellation fee. We were not made aware of any persistent issues with ****** *****. We provided a free return visit for said ****** ***** on 2/2/2022 (our technician treated her windowsills as that is the treatment protocol for these pests), but *** ******* did not reach out to our office to let us know that she was still have issues with those ****** *****. Our company provides unlimited free reservices to treat persistent issues like these, but customers have to communicate with us so we  know that there is an ongoing issue. I have attached copies of *** *******'s service agreement and welcome letter. These documents outline what is included in our services, and also explains early cancellation. 

  Customer Answer

  Date: 08/19/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******