Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilhoit Properties, Inc

  1329 E Lark St Springfield, MO 65804-7351

  
• 

  Wilhoit Properties, Inc

  6200 Greens Rd Humble, TX 77396-1978

• 

  Wilhoit Properties, Inc

  1820 Carson Rd Birmingham, AL 35215-4336

• 

  Wilhoit Properties, Inc

  2555 S Cameron St Alice, TX 78332-6508

• 

  Wilhoit Properties, Inc

  2244 N Cedarwood Ln Springfield, MO 65803-4350

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for Springfield Missouri wilhoit properties/cedarwood terrace/oak lawn estates. Im going to explain important factors as Lil as possible. It all started in April 2023 the property lady I was working with was named Mrs ******. I paid deposit and application fee turned in all pay stubs and anything that was asked for on my end. My daughter and I both signed a lease for a property in rogersville. Not listing address publicly. Mrs ****** says she sent everything to compliance she will get back to me. Next thing shes no longer an employee for them. So first inspection date get told its not ready they are painting and redoing the floor, couple weeks later 2nd inspection get told its still not ready, 3rd inspection date it passed inspection but still not finished for move in. The lease started June 1 2023. new people was now stepping in. Telling me more papers need filled and need more pay stubs. Like two weeks in a row I had to bring more stuff. So last week on the 14th of July the regional property manager said ill have everything ready for u to move in next Thursday which was yesterday. I get a call at 8 something in the morning from the assistant saying I need to come back in do more papers bring more stubs. So I asked for a copy of the lease and the short blonde hair lady said prop manager must have it and she gone for the day so I said ok ill b back in morning. So we called today asking if they got a copy of the lease, before I sign anything else, and first she says there is no lease , then said the lease was not for the correct house, then mentions having to do a new lease. I get nowhere and get the run around with the cedarwood terrace people at that office. I need answers. We were excited to be getting our own place and then I am not getting treated right at all. I thought it was rude she did not call yesterday to tell me a new excuse. I appreciate it more than anything and hope you can point me in the right direction. Thank you

  

  Business Response

  Date: 07/24/2023

  
  Oak Lawn Estates is a LIHTC property that must follow
  Federal guidelines when qualifying applicants for an apartment. This process requires pertinent information to be gathered prior to the lease signing.  A Wilhoit compliance specialist will review the provided documentation and then if needed, ask for clarification of items or corrections. A Wilhoit employee, either site staff or an acting agent, will reach out to
  the applicant to bring in additional information or to do corrections. The corrections must then be submitted back
  to the compliance department. This process can take time. Wilhoit Properties is following federal guidelines to qualify the
  applicant, there has not been a lease signed at this time. The site staff must receive approval from the compliance specialist before moving anyone into the
  apartment community. If Ms. *********'s file meets all of the LITHC Federal guidelines and is approved, she will be contacted to schedule a lease signing and move in date. 

  

  Business Response

  Date: 08/01/2023

  When an applicant applies for housing with Wilhoit properties they fill out an application packet, not a lease. The lease paperwork is the official paperwork that is signed by all adult household members and property management when the applicant(s) take possession of the property. The lease paperwork cannot be signed until the application process has been completed and the application has been approved by the Wilhoit compliance department. Once the lease paperwork has been signed by the applicant(s) and property management, the new resident(s) will receive a copy of the lease and all addendums. The deposit for the apartment is taken at the time of application to hold the apartment. The deposit is then applied to the ledger of the apartment/home until the new resident moves out. At that time, it would be determined if the deposit would be returned based on the resident meeting the notice to vacate requirements. 

  Unfortunately, staff turnover can happen in property management. Wilhoit apologizes for any inconvenience that this may have caused in the processing of Ms. *********'s application. Once the error was brought to their attention, the Regional Manager and the new site staff have stepped in to try to make this process go as smoothly as possible. Ms. ********* was scheduled to move in on 7.31.2023 and refused to sign the paperwork. All the paperwork will have to be recreated and redated to a new move in date, which Wilhoit Properties is willing to do. Ms. ********* is welcome to reschedule her move in date until 8.6.2023 when her housing voucher extension runs out, at that time Wilhoit Properties would no longer be able to assist Ms. ********* with this application for housing. A new application would have to be submitted.

  Customer Answer

  Date: 08/02/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  TRuth is i was trying to and wanted to read all before signing any and all.  Sorry if im a slow reader.  Lets keep in mind it took months to pass inspection.  So how long I had to wait was not on my end.  We all know that.
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi 5 months ago I put in my application for Costa Vizcaya apt which wilhoit properties own I have a housing voucher I was approved and housing inspected the unit and everything thing then they got new management and I was told I had to do another application which I did and provided them with everything they asked for but I kept getting the run around being approved they said that they need my child support court documents in which I payed for and provided for them and it still wasn’t enough they kept asking for more court documents for child support but I have provided them with everything including the updated documents from the child support office and that still wasn’t enough I’ve called the corporate office and they just give me the run around too I can never speak to anyone about the situation they just forwarded my concerns back to the front office as if they don’t care about the fact they have held my application up for 5 months causing me to lose my housing voucher which leaves me and my kids on the streets and they can’t even tell me why are have the decency to have someone from corporate tell me why they ask for my court documents and then say it’s not enough for them to approve my application when I was already approved to move now me and my kids are homeless with no real explanation on why they took 5 months of me calling everyday going to court and child support office just to say my documents are not enough for them and they never answers the phone for corporate they just direct you right back to the front office of the apartments which is sad and I want answers because now me and my kids have no where to go from here and that’s not right they did this to me right before school starts in this summer time heat I feel so Violated and I need help getting answers from someone one other than the manager in the from office

  

  Business Response

  Date: 07/25/2023

  Ms ******,

  We are sorry to hear that you have had your voucher
  removed.  We did request several documents from you to qualify you for
  this housing program and we did not get the paperwork needed to approve your
  application.  If you would like to reapply with the necessary
  requirements, we would be more than happy to reprocess your application. 
  If you are unclear on the process or the documentation needed, please contact
  the property manager and she would be more than happy to discuss this with you
  to avoid and more delays.

  Thank you

  Wilhoit Properties
  

  Customer Answer

  Date: 07/27/2023

  The lie’s they tell I gave them all the documents they asked for and I don’t want to move there anymore are deal with them at all the property is not kept up everytime I went to the property people was complaining about not having air are trash being everywhere so no thank you I’m glad they didn’t accept me the apartment they showed me looks as if if it had been kicked in door was beat up and a lot of residents say they are rats and bugs so I’m happy I don’t have to deal with the lie’s and likes of this property 

• Initial Complaint

  Date:07/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being harrassed by our aprartment manager. I ******* ***** have a service dog that uses pee pads inside and is trained to go on them. The manager ******* ** ** ***** gave us a lease vialation saying pee pads are not allowed. But in the lease it states pee pads are allowed. And maitnance is not knowledgeable of what he is doing. His work orders are not completed right. He does not do his work orders.

  

  Business Response

  Date: 08/07/2023

  Mr. *****, we are sorry that you are unhappy with our pet
  policy.  If you need a copy of the documents that were signed, please let
  us know and we can provide them to you.  If you have any outstanding work
  orders, we have no open records in our system.  Please contact the property's office
  to let them know what repairs need to be done and we can get them entered so we
  can schedule your repairs.

  Thank you,

  Wilhoit Properties
  

  Customer Answer

  Date: 08/17/2023

  thank you on response back. I also wanted to say we do have pet policy thank you on that note.  furthermore i wanted to mention this specific facts that when in fact we notified you guys the manager ******* ** ***** property manager here on site at tuscany court townhomes and maintence john barrientes came to our townhome to do inspection maintence was acting in a very intimadating manner towards myself and said " you dont have nothing on me" in a menacing manner towards me in front of my kids. the manager was right next to him and did not say or do anything she let him

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haven't refund my security deposit back.

  

  Business Response

  Date: 08/08/2023

  Residents signed the lease agreement on March 20, 2023. Residents paid rent on April 5, 2023, for the month of April. The lease term was for one year. The lease agreement was not fulfilled therefore per the lease resident is not entitled to any deposit. Resident is responsible for an early lease term fee which also requires a minimum of 30 days' notice. The notice to vacate provided in this complaint is dated by the resident April 11th. A minimum 0f 30 days would be May 11th. Management did not agree to the early lease break and did not sign the notice to vacate. The deposit was applied to the rent owed. 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three months prior to this date, 07/06/2023:
  
  1. Heard about opening leasing apartment from Wilhoit Properties, at multiple locations between Haysville, KS and N. Wichita-Bel Aire, KS
  
  2. Visited Haysville, KS "Bridgewater 1 & 2" location.
  
  3. Was told to apply, if we paid $200 deposit, we would skip the wait list and go straight to the top.
  
  4. We (son *** ******, 37) and I, both disabled, paid the $200 and applied.
  
  5. Over the course of the next 12 weeks, we were ignored, or she (Bridgewater landlord) would randomly ask *** ****** to get ****** **** to send her more information, usually irrelevant, mundane information, which has never been brought up anywhere else of leasing history.
  
  6. Continued to be ignored, while homeless, living in hotels, and desperately needing updates, and she would sometimes only respond if we visited in person, but most of the time she had her office closed during normal business hours.
  
  7. She told us that if we backed out, or tried to go somewhere else, she would keep the $200.
  
  8. It's now officially the 12th week, Month 3, and she just had us initial off the "last piece of information" prior to lease signing. That "last piece of information paperwork" was signed a week ago. We are apparently waiting for corporate approval, however, the corporate office in Springfield, MO denies having anything to do with it.
  
  9. She continues to not answer the business phone or email. We are still homeless, staying in motels, with limited access by affordability to any medical care, etc.
  
  10. Our next steps are to file a court petition, complaint with HUD, and proceed with legal, but as a preeminent step we are trying to get help with BBB to get answers.

  

  Business Response

  Date: 07/10/2023

  Bridgewater II is a tax
  credit property that must follow Federal guidelines when qualifying applicants
  for occupancy. Applicants on the waitlist are contacted first for an available
  apartment. Once the wait list is exhausted, it is open for anyone to apply on a
  first come, first serve basis. Ms. **** was able to put a deposit down on an
  apartment as a first come, first serve applicant.  The deposit holds an
  apartment while the application is processed. 
  Bridgewater II recently experienced a turnover in
  management. The new manager has been in required training classes.  These
  classes occur on a daily basis, a few hours every morning and a few hours
  several afternoons a week.  The office must be closed during these
  trainings to ensure proper instruction and learning.  The manager returns
  all phone calls and emails that are received in between training sessions. 
  As a tax credit property federal requirements must
  be followed when verifying income and assets for all applicants. All
  applications are submitted to the Wilhoit Properties compliance department for
  review.  All required information must be obtained from an applicant
  before a file can be submitted for review.   A compliance specialist
  will review the file. If needed, corrections or clarifications of the submitted
  information may be required. The manager will reach out to the applicant to
  bring in additional information or to make corrections.  The corrections
  must then be submitted back to our compliance department for further review.
  This process can take time to ensure that Bridgewater II is in compliance with
  the federal requirements of the tax credit program.  The manager must
  receive a final approval from the compliance specialist before moving an
  applicant into the apartment community.  Once the manager receives that
  approval, we will schedule a move in to sign lease paperwork with Ms. **** and
  Mr. ****** for their new apartment home.

  Customer Answer

  Date: 07/21/2023

  I have made more than three trips up there, I thought they would have marked all the mistakes at once.  We are 120 days into this and we have not gotten anywhere.  I have requested my refund so we can go some where else to get housing.  
  

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details are attached. Emails I sent over the course of time I lived there.

  

  Business Response

  Date: 07/07/2023

  Wilhoit property managers can only disclose what current cleaning or damage charges they see during the move out inspection. There could be additional charges if there are unknown damages, unpaid rent or if a termination fee is due.  If the resident is available for a move out walk through, it is completed with property management.  If the resident is unavailable for a move out walk through, the manager will walk the unit, take pictures, and complete the move out inspection form.  A final account statement is completed and turned into the corporate accounting department.  The accountant reviews the lease, the move out inspection form and approves the statement or asks for any revisions.  The accountant will then mail a copy of the final account statement to the previous resident.  If resident has given a forwarding address, or forwarded their mail, they should receive the final account statement.
  In response to the move out charges for ************************* in ****************, the Regional Manager has reviewed the move in inspection report, the move out inspection pictures, and the final account statement. The Regional Manager has removed the charges for cleaning behind the washer and dryer, the pull chains, and the furniture by the dumpster.  The Regional Manager did discover the lease for **************** did not expire until June 30, 2023, **************** moved out on May 31,2023, which should have resulted in a one-month termination fee charged to his final account.  The Regional Manager is waiving this $885.00 fee. Wilhoit standard procedure is to charge for replacing drip pans, broken tub stoppers and removing any items left in the apartment.  These charges total $42.50 which will result in a deposit refund of $257.50.
  The accountant will be notified of the refund status, so a check can be issued to *****************  We will also contact the collection agency and notify them of the change in status.  

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent via email a household release form on April 29, 2022 which was acknowledged by Redland creek located in Lawrenceville GA. Attached is a recent email. I disputed this on my credit report as I did what I was supposed to do. They do not have an executed lease to renew said lease. All this was already done, and yet I received another collection letter. They have already ruined my credit rating and I wil not sit by while incompetent people didn't do there job. I **** **** did not renew my lease! Acknowledged by ****************************** that nothing was done. If I receive another collection call, I will be contacting my attorney

  

  Business Response

  Date: 06/30/2023

  Mrs. **** did request to be released from the lease agreement which per the lease agreement automatically renews if notice is not given. To remove Mrs. **** from the lease agreement, both lease holders must jointly agree and sign the release. As you can see by Mrs. ****'s attachment, Mr. **** did not agree or sign the release. Therefore, management did not sign the release as seen in Mrs. ****'s attachment.  Mr. & Mrs. **** were evicted for non-payment of rent. Both are equally responsible for this debt as the judge ordered. 

  Customer Answer

  Date: 06/30/2023

  Complaint: ********
  
  
  
  I am rejecting this response because of the incompetent office personnel.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 06/30/2023

  This case was heard by a judge and determined the debt belongs to both Mr. & Mrs. ****. Both were lease holders and equally responsible for the debt. 

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about apartment property manager for Clarksville Heights in Clarksville Tennessee. I first moved at the unit May of 2022 I had to do a background check I passed but my criminal history was repeated to Neighbors but the harassment didn't start there it started in November when my garbage disposal broke down she sent the maintenance they claim they fixed it but had to come back the next day then I received the letter that was basically telling me that they only come for important things but I had water falling out so they came the next and fixed it. Then she took my personal and private information and spread it all through the apartment complex without my permission and which can cause me harm if someone feel a certain way about the rumor. This is very unprofessional I caught her several times repeating my information three times. Then to follow the harassment came when she lost my money order and sent me a letter saying that my rent was not paid knowing full well that she had lost it. I took the measure to track down my money order had it stopped and I had to pay for that and then had to pay for a late fee that she charged me for knowing that she lost my money order and then she calls me back a week later to let me know that she found it. I am taking care of my granddaughter I am disabled and my grandchildren or school age so this harassment has to stop. Then she moved a neighbor on top of me that she full well known which the neighbor has mentioned to me that she had two children and one was a special needs child that ran back and forth and has to wear braces on his leg so she knows that make tremendous noise and she told her that was fine and I complained twice about it and she convinced her to put a rug down but she knew full well what she was doing. My complaint went unanswered the second time the first time it was calm but for some reason the upstairs neighbors thinks this is okay. And this behavior is still continuing cease and desist next.

  

  Business Response

  Date: 05/24/2023

  Ms. ******** moved into her apartment at Clarksville Heights
  on May 26,2022. Ms. ******** was required to pass the same screening as every applicant
  that moves in. Ms. ******** allegations that the manager discussed her criminal
  background is unfounded as no results of a criminal record was returned on Ms.
  ******** or she would not have qualified to move in. Ms. ******** garbage
  disposal did stop working, this is not considered an emergency however,
  maintenance did attempt a repair. It is not uncommon that even when a repair is
  made, something else can break.  Ms. ********’
  allegation regarding “spreading her information” is also unfounded. Ms.
  ******** handed her money order while the Property Manager was out on the
  property. The property manager admits she forgot she stuck it somewhere safe as
  she was not in the office at the time. The system automatically generates late
  notice to anyone with a balance. Once Ms. ******** contacted the Property
  Manager about the money order and it prompted the Property Manager to recall
  she stuck the money order somewhere safe. This was in no way intentional, and
  the Property Manager apologized to Ms. ********. On March 27, 2023, Ms.
  ******** sent an email to the Property Manager complaining about the resident
  that just moved in and the noise. This apartment was vacant for 8 months, so
  Ms. ******** had grown accustomed to having nobody living above her. I spoke to
  the resident who was apologetic, and she agreed to purchase some rugs to help.
  The Property Manager followed up on March 31, 2023, with Ms. ******** and Ms.
  ******** indicated in an email that things had improved thanking the Property
  Manager for her “quick” response in handling the situation. The community is a
  family community. They rent to anyone that qualifies. The Property Manager has
  been at Clarksville Heights since 2017 with no complaints ever filed. In May
  2023 Ms. ******** renewed her lease which would indicate she is happy at
  Clarksville Heights. 

  Customer Answer

  Date: 05/24/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  TheThe facts is not accurate and as I said I walked up on her as she was discussing it three times. And if it continues I will take my evidence and push forward. She is unprofessional and had no right discussing anything with anyone including neighbors or whoever will hear it. At the end of the day. It needs to stop it needs to stop her response was vague and inaccurate as I stated. I do have video of the garbage disposal that is gushing water so yes warranted immediate attention. And if continues I will be taking my evidence forward. So at the end of the day she has gotten away with nothing if there's another incident I will be moving forward with my evidence thank you for your attention and time.
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 05/30/2023

  Please provide all proof and documentation you are referring to for review. 

  Thank you

  Customer Answer

  Date: 05/30/2023

  As I stated, in my complaint, if it did not stop, I would be going forward. At the end of the day, the behavior is inappropriate, and my concern is raising my grandchild and making sure that she’s not in harms way. I complained about the noise above me twice the resolution of that was not helpful putting a rug down. I complained again and the noise ceased for a day or two and continued again, with another complaint, which had no resolution at all. I am trying to find a way to load the video for the sink and water that was warrant nonemergency. As for the rest of the evidence on video that I recorded of the noise and etc. I will keep until further advised. It is getting to the point where I may consider relocation to have a good peace of mind, but at this time I reject this solution because there is no solution offered.  also complained about my patio door not being able to be secured that was broken upon moving in. I have videos of my calling the office to report the door, which has not been fixed which will not be my responsibility upon moving out. I signed my lease for the second time being promise that it will be taken care of but none of the situation have been taken care of. No one should tolerate abuse of power in any establishment. thank you for your time and attention. Miss ********.

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS MADE TO GIVE UP MY SUPPORT DOG TO THE MATIENCE MAN I AM DISABLED

  

  Business Response

  Date: 04/20/2023

  After investigating the situation, Ms. ******** was not required to give up the dog, but did so voluntarily to the maintenance technician
  due to the fact the dog was too large for her to control.  At no point in
  time was Ms. ******** made to give up her dog.

  Thank you

  Management

  
  

  Customer Answer

  Date: 04/27/2023

  i was afraied that i would have to move...an am not able to any time soon id like my dog back

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have contacted my apt manager about issues in my apt for months every week its a new excuse. Our washer doors fell off well b4 i signed my lease its been 7 or 8 months and i still haven't gotten any doors they offered me to put up a curtain in front my washer n dryer to help muffle the noise. I respectfully declined i do not live in the projects. Also, my shower in the bedroom bathroom leaks as well as my toilet when it flushes. my baseboards around the appt are falling off. ive left a msg at corporate to give me a call. i have mold now where my shower leaks and toilet underneath my vinyl. upon move in my bug issue has never been resolved. i do reside at these appts i have a 6 month old baby who doesnt need to be in this environment.

  

  Business Response

  Date: 04/17/2023

  To Whom It May Concern:

  The washer/dryer closet
  doors have been ordered, we apologize for the delay.
  

  There doesn’t seem to have been anything
  reported to the office other than a toilet running in May of ’21.  Last week a resident noticed water in her bathroom, she turned off the water and had someone check her toilets. They found no issue in her toilet but when she called
  the resident in 313 they said they had an issue with their toilet. When a
  vendor was sent in to check on the issue, they noticed that the toilet was
  broken, and water was all over the floor. In addition to this he noticed a
  hole in the shower so he went ahead and ordered parts. None of this was
  reported to the staff.

  Pest control is
  scheduled to be on the property Wednesday as part of their monthly
  contract and this building will be treated.
  
  Sincerely,

  Management

   

  Customer Answer

  Date: 04/18/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  This is fraudulent I indeed reported this back in oct gave a whole list and she sent her cousin to come look at b4 Jan and didn’t say a reason why as to why it wasn’t addressed and went to her later and said that I had cat residue. And I don’t have any communication with her visible it’s all been on the phone or in person. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 04/19/2023

  To Whom It May Concern,

  We understand you don't agree with our last response, but it appears we have taken action to satisfy your concerns.

   

  Sincerely,

  Management