Reviews
Customer Review Ratings
Average of 31 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLori G
Date: 07/22/2023
1 starLori G
Date: 07/22/2023
I can't believe how much I spent on zinnia seeds with Eden Brothers this year...to only end up with junk non-specific zinnia flowers. And even some of those didn't germinate. They even sent me one of the packages (I ordered enough 3 times to get 'free shipping') with postage due.
Eden Brothers
Date: 07/26/2023
Hello ****,
Thank you for your review of Eden Brothers! We greatly appreciate you reaching out and bringing this to our attention. Our sincere apologies on the outcome of your Zinnias. Feedback like yours always helps us improve our products and processes.We reached out previously, but wanted to make sure we gave ample opportunity to resolve this issue. Feel free to reach back out by phone Monday through Friday from 9am - 5pm Eastern time at ************ or by email at **********************************. We'd love to hear from you. Thanks again for reaching out!
Review fromLinda S
Date: 06/28/2023
1 starLinda S
Date: 06/28/2023
My granddaughter ordered zinnia seeds as a gift for me they were supposed to be 3 or 4' tall with giant blooms. I planted them and what I got was. 12 to 18" tall and the flowers were small maybe 1 1/2" to 2" across. Very disappointed. Won't order there ever again. And before someone asks yes I did give them some miracle grow. Just didn't get a miracle.Eden Brothers
Date: 06/30/2023
Hello *****,Thank you for your review of Eden Brothers! We greatly appreciate you reaching out. Our sincere apologies on the outcome of your Zinnias. Wed be interested to know which variety you planted as feedback like yours always helps us improve our products and processes. Wed love to offer you a resolution for this outcome! Feel free to reach out to us by phone Monday through Friday from 9am to 5pm Eastern time at ************ or through our email: *********************************** Thanks again for reaching out!Review fromEden C
Date: 06/26/2023
1 starEden C
Date: 06/26/2023
I contacted them twice thru their website for a unfulfilled order despite charging my credit card on June 5th. I did not get any response, I called them twice but all I got was an automated response which was of no help either. I wish there's a 0 star because they don't deserve even a 1. VERY POOR CUSTOMER SERVICE.Eden Brothers
Date: 06/27/2023
Hello ****,
Thank you for your review of Eden Brothers! We greatly appreciate you reaching out. When looking into your June 5th order, it seems **** unfortunately lost your package. We show it was fulfilled and shipped to the correct address within a few days. Your correspondence with our **************** Team resulted in a full refund for your seeds that were lost by a third party. Please know, were always happy to assist by phone Monday through Friday from 9am to 5pm Eastern time at ************. Or through our email **********************************, which is the method by which we were able to resolve this issue for you. Thanks again for reaching out!
Review fromPatti K
Date: 06/16/2023
1 starPatti K
Date: 06/16/2023
I ordered ******* planted them as instructed. They grew a little but then died. I asked for a refund which was put back on a card I no longer have. I have no way of finding out what the credit card info is. I think it was a gift card MC. After I used it I shredded it. They refunded the total to that card. And now they wont send me the money in check form. I cant get in touch with MC and if I could all I have is the last four digits of the card. Eden Brothers says there is NOTHING they can do.Eden Brothers
Date: 06/30/2023
Hello *****,Thanks so much for your review of Eden Brothers. Our sincere apologies for the frustrating situation using a Mastercard gift card. We are always happy to offer a means of resolution when our products do not produce as expected. After following up with our **************** Team, it seems Mastercard was able to resolve this third party issue and refund this expense. Again, we apologize for the inconvenience when using third party payment.Thanks so much for reaching out!Review fromShari C
Date: 06/15/2023
1 starShari C
Date: 06/15/2023
I spent over $500 and all I have is grass and weeds growing. Many years prior to this year all my seeds were successful, Nothing this year.Eden Brothers
Date: 06/30/2023
Hello *****,Thank you for your review of Eden Brothers. Our sincere apologies that these seeds did not germinate well for you this year! We see youve had success with our products in the past. In looking into your correspondence with our **************** Team, we show the last contact was attempting to figure out why this year is different from the success youve had in the past. Wed love to continue working on a means of resolution with you! Feel free to reach out by phone Monday through Friday from 9am to 5pm Eastern time at ************. Or continue to follow up through our email *********************************** Thanks again for reaching out!Review fromGlo A
Date: 06/01/2023
1 starGlo A
Date: 06/01/2023
I wish I had read these reviews first - I NEVER would have placed an order!!!I ordered on May 21st. Money was taken from my credit card. No communication about my order. I called and emailed on May 30th - no response. Talked to someone on May 31 who said it would be shipping today and an email would be sent. No email. June 1st I called to cancel and they said it already shipped. Got the shipping email while I was on the phone with this joker. What a shady company. Horrible communication. I don't have confidence in the product! Oh well, live and learn. NEVER AGAINEden Brothers
Date: 06/30/2023
Hello Glo,Thanks so much for your review of Eden Brothers! Our sincere apologies for the lack of communication. In looking into your order, we show it shipped the same day you reached out to us by phone. Our apologies that your shipping confirmation did not go through! Per our posted Return policy, you are able to return any unopened seeds to our warehouse within 15 days of receipt. However, we are happy to extend this return timeframe if youd still like to return your seeds for a refund. Again, we apologize for your experience thus far and are grateful for the time you took to leave us your review!Review fromRi R
Date: 05/28/2023
1 starRi R
Date: 05/28/2023
I can't believe that I spent top dollar for speciality ranunculus corms, that I then spent 5 months nurturing, just to get BASIC colors! I purchased the romantic and bridal mix varieties and got nothing other than dark pink and white. I'm so upset over this and wish I'd read reviews sooner. Coincidentally, a friend told me she's also had bad experiences with Eden Brothers, receiving wrong colors and diseased plants. Unbelievable!Eden Brothers
Date: 06/30/2023
Hello,Thank you for your review of Eden Brothers! Our sincere apologies on the outcome of your Ranunculus corms. We greatly appreciate the time you took to let us know of your experience! We certainly rely on our suppliers to ensure we are receiving the correct corms that we are told to expect. However, with feedback from our gardeners around the county we will certainly adjust what we offer to ensure we are giving accurate expectations. We would love to offer you a means of resolution for your order. Feel free to reach out by phone Monday through Friday from 9am to 5pm Eastern time at ************ or by email at ********************************** We look forward to hearing from you!Review fromCarley M
Date: 05/25/2023
1 starCarley M
Date: 05/25/2023
Emailed them to see where my order is apparently they will contact me in 3 days. I ordered the 17th of May, and still have not received an email saying they shipped my seeds. Everything I ordered was in stock. Tried calling 15 minutes ago and I immediately get a message that says sorry, we can not answer the phone right now call between Monday through Friday 9am-5pm ITS THURSDAY AT 12:15pm!!!! I am contacting my bank to get my money back. I doubt they will cancel my order. Avoid at all costs. Their positive reviews must be fake.Eden Brothers
Date: 06/30/2023
Hello ******,Thank you for your review of Eden Brothers! We show you emailed in about your seed order on 5/24. Our apologies if you did not receive our email response that was sent on 5/25 alerting you to the fact that your seeds had shipped. The response email contained the tracking information. **** shows your order was delivered to your mailbox on 5/27. However, if these seeds never arrived, wed be more than happy to work on a means of resolution with you. Please know, there was a small window of time where we were updating our customer service equipment to better serve our gardeners around the county that resulted in a short period of down time on the phones. Feel free to reach back out to us and well be happy to work on this issue with you. Thanks again for your time to leave us your review.Review fromJulie S
Date: 05/17/2023
1 starCannot get anyone to give me a straight answer as to where my order is. Always that it is being processed. Feel like I have been ripped off.Review fromAlex D
Date: 05/12/2023
1 starI would not recommend. I had a significant order of seeds and not a single one germinated. As an experienced gardener and having success Year after year with similar varieties from a different (far far cheaper than ***** this was a disappointment. I have put word into their customer service but have yet to hear back.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.