We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waste Management Services

FCC Environmental Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a fence that keeps my and four other residents garbage cans from falling down a steep hill. The other for homes are occupied by women, three of them elderly. the fence has been there a long time and never had been damaged prior to *** taking over. Within the first two weeks they damaged it and continue to do so. I've called and complained four times to no avail. The dispatch and customer service do not respond other then lip service. They need to repair what they broke

    Business Response

    Date: 05/29/2025

    Our Operations Manager spoke with ***** on 5/28 about this situation. We asked ***** to provide a couple of estimates for the repairs to his fence. Once he is able to provide, we will write him a check for the repairs and ***** will hand deliver. 

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 8, 2025 my garbage was to be picked up by ***. They did not pick it up all week so I called on Monday, May 12 to report my problem and pay my bill and was told that they would pick it up as soon as possible, now it is May *************************************** two weeks. When I looked on portal, it said May 8 was completed, which was a lie. There is 40 properties. In this development and none of them have been picked up. It would be nice to go back to waste pro and have them do our trash service in *************** again.

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buncombe County contracted with FCC Environmental for their residential trash and recycling service and they have not been helpfuling in establishing service. I have been calling since February to get bins delivered for service and they still haven't been delivered. I've called every other week since mid March and they keep telling they'll have them delivered by the end of the week and have someone from local management will call me back. We haven't got bins or a call back. They have charged me $85 for a service they haven't provided. I know I am not the only person experiencing issues like this. My neighbor said it took over 5 times calling then had to go to their office in person to get them. I live in ***** and this is a family home in North Carolina that we are trying to get trash and recycling bins delivered to. So I can't go in person. There has been news stories about this issue yet they still can't seem to provide the service.

    Business Response

    Date: 05/06/2025

    Our Operations Manager, ****, called Mr. ******* on 5/6 and informed him that we would deliver his trash and recycling cart no later than 5/7.

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday a *** truck came and took my trash cans and my neighbors. My payment is auto-drafted, I owe nothing. The account is current. I called and got no help. They didn't even know anything about it! So now I have no cans. So no trash pickup! And I pay for a bear can that I have not received. They have missed my entire street on multiple occasions (over 30 people). I have called and emailed. (the email they provide is not active) No help! I am paying for things that I have not received. This is fraud! This has been going on for 4 months! 1000's have filed complaints with the county. They are stealing hundreds of thousands of dollars.

    Business Response

    Date: 05/12/2025

    Thank you for allowing us the opportunity to work with this customer and resolve their issue. 
    We delivered one bear cart and one recycling container to Mr. ****** on May 9th. He also credited his account for the service he did not receive. 

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My recycles have not been picked up since Feb 4th. I have called weekly. we go to the local office weekly -we are on the "hot list" or they put a ticket in. They GUARANTEE it will be picked up. They track the driver and tell us yes we see where he continually skips your street. We are told they are sending someone out to pick up it and nothing. I can't get a hold of anyone and it is this endless loop of nothing. this is the worst service I have ever encountered in my life. All I want is my recycle to picked up like it should be. This should not be too much to ask.

    Business Response

    Date: 05/16/2025

    Ms. ******** recycling has been picked up. 

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for trash service at the beginning of the year and I still havent received trash carts. I was told to put my trash on the curb for pickup until I received carts. That worked up until the last couple of weeks. There are bears in my neighborhood. If I put the trash bags on the curb, the bears will get into it. I cannot take out my trash now until I receive bear carts. I spoke with ******* ****, operations manager, on 2/25/25. He promised that carts would be delivered the next day. Now, his number, *****************, goes straight to voicemail and the mailbox is full.

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** continues to not start my service as well as many others in the county. If you look up their reviews- every single one is 1 star for similar problems. I have requested to start services 3 separate times and filed payment each time. No response. No email. Nothing. I have called nearly 10 times and every time they say they will make a note and email me. Gov ***** is outside of my zone and this is the only offered service. Please help us and encourage them to get their act together. We should not have to work so hard to get ***** cans and to get them to take our money.

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** took over waste pro in *********,** following hurricane ******. I moved out of ********* area and cancelled my contract with waste pro at the same time. *** has fraudulently opened an account in my name and sent a bill for three months of service. Im asking for *** to apologize for this and remove the bill and any collection attempts from the record.

    Business Response

    Date: 04/16/2025

    We have zeroed out the balance reflecting as owed and have closed Ms. ********** account. 

    Customer Answer

    Date: 04/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:04/09/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** has not picked up the trash in 4 weeks. We have called each time and still have no results. The operator claims they will talk to a supervisor. No results.

    Business Response

    Date: 04/16/2025

    This matter has been resolved. 

  • Initial Complaint

    Date:04/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The following is a letter I sent to the business on April 4:To whom it may concern,I received an invoice, charging me for your service for the past three months. I never signed up for your service and would like to be taken off your accounts. I also called and requested on two occasions to have the trash bins picked up but to no avail.. Appreciate your attention to this matter.Sincerely,***** ****** This was the automatic reply:Este buzn de correo no est atendido actualmente.Muchas gracias y disculpe las molestias.This mailbox is presently unattended.Sorry for the inconvenience and thank you very much

    Business Response

    Date: 04/09/2025

    The account has been closed along with the invoice. I have called and left a message for Ms. *************** have notified the operations team that the bins need to be collected.

FCC Environmental Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.