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Business Profile

Video Game Dealers

Limited Run Games, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two editions of a Rugrats NES game from Limited Run. However, shortly after receiving them, news came out that the cartridges were defective.******************************************************************************************************************************************************* Run then falsely promised that they would be sending out replacement cartridges to everybody, including an email that I, myself, received from them (attached).However, despite my interest in the promised replacement cart, Limited Run replied to my support ticket (which was made prior to these announced replacement carts) weeks later giving me a PARTIAL refund instead, and refusing to supply me with the promised replacement cartridges despite that being my preference. Limited Run failed to do due diligence in ensuring which course of action I wanted to take given that they had never promised replacements at the time of that support ticket, which they just sat on for two weeks.Additionally, the refund they gave me was PARTIAL despite promising a full refund within the email. Limited Run has since failed to rectify this horribly bungled situation and ignored future support requests from me (for even longer than the two weeks of the original request they ignored).I want my replacement carts that were falsely promised to me. That is the resolution to this scenario. I am a paying customer of the product and should be entitled to them just as well as anybody else. Barring that, I demand a full refund (which is even stated in the attached email!), but if Limited Run Games actually cares at all about rectifying the situation they caused, they will simply send me the replacements as promised.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased multiple items with the business and when they arrive damaged, they refuse to replace the parts damaged as they do not appear on their policy. For example, a plastic box inside of the main item box maybe broken but they will refuse to replace as it's not the main items regardless of if I've paid for it or not. They cannot trade where they expect people to pay money up front for an item that arrives in any way damaged then say they will not replace those items as they don't deem it damaged. They sell collectors editions that are manufactured sometimes over a year later and treat customers as they do.

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order never arrived, and I've reached out to customer service who haven't been helpful and keep telling me to wait for the order. It's been over a month and there is no tracking information.

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on 12/18/22 for a preorder of a product. They charged me, and stated production would begin and it would ship out later on. It took much longer than they initially stated for the product to ship, and in such time I had moved to a different address. I attempted to contact them numerous times, and attempted to change my address, and they refused. They are now shipping the product to the old address, which I do not reside at. They also refuse to issue a refund. They basically refuse to give me the product I purchased, and customer support told me to go pound sand.

  • Initial Complaint

    Date:03/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company gave an estimated delivery time of 9 months, but did not deliver on that estimate and has made no attempt to remedy the situation. They have violated FTC regulations by refusing to deliber within ************************** providing a refund. They never asked if I was okay with delayed delivery and refuse to provide a refund now. They still don't have an estimated delivery time, and keep giving me the run around, stating that the item is in the preparing for shipment phase for over 3 months already. At this point, it has been 18 months since I originally placed the order, which is 9 months beyond the original estimate.

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ********* am writing to file a formal complaint against Limited Run Games concerning an unfulfilled pre-order for the product "Trip World for the Game Boy," for which I paid $106.88 on June 10th. Despite the company's policy suggesting a 4-6 month delivery timeline post-pre-order window, I have yet to receive my order or any substantial updates on its status.The absence of communication from Limited Run Games regarding the prolonged delay in shipment is not only unacceptable but also indicative of poor customer service and a disregard for consumer rights. Their ongoing claim that the product is still in production contradicts the timeline they initially provided, misleading me and possibly others, and raises concerns of false advertising.Having patiently waited beyond the reasonable expected delivery period, I am compelled to seek immediate resolution. I request that Limited Run Games promptly provide a detailed update on my order's status, including an explicit shipping date. Moreover, considering the significant inconvenience and lack of respect for consumer satisfaction, I assert that compensation is due in addition to the delivery of the product.Please be informed, should Limited Run Games not provide a satisfactory response by the end of next week, I will have no choice but to consult with a lawyer to explore legal options for obtaining redress. This measure is not one I take lightly, but it seems necessary to ensure that my consumer rights are respected and that such practices by Limited Run Games do not go unchallenged.I appreciate the BBB's assistance in facilitating a prompt and equitable resolution to this matter. I am prepared to supply any additional information or documentation required for this complaint.Thank you for your immediate attention to this serious issue.Sincerely,*************************

  • Initial Complaint

    Date:08/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/18/23 and 7/19/23 I made a purchase from limited run games that totaled $53.40. 2 different orders $26.70 per order. I ordered 2 protective longbox cb cases on each order. I waited awhile and messaged them which took 3 days for them to get back to me. They messaged back and said they where working on it. I was told that I would get a email when my orders where shipped out. So I waited some more and heard nothing. I messaged again and heard nothing. Waited another week and messaged again and mentioned that I would report them to you guys if I don't get my orders. Once I did that they responded back the next day. They said they where sorry and that they would check on my orders and they would get sent out. So I waited some more. I could understand if my orders where preorders that haven't got released yet and would have to wait but these are just protective cases no preorder. I ended up messaging them again but they don't respond. Here it is just alittle over a month and still nothings been shipped out to me. My order numbers are ******* and *******.

  • Initial Complaint

    Date:07/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the purchase over 30 days ago on a product that shows as being ready to ship. Over *************************************************** FULL, has yet to show any progress other than taking my money for a service that has yet to be fulfilled.

  • Initial Complaint

    Date:06/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item in Dec 2021, item was pushed back for release date. In May 2023 it's "Production Status MANUFACTURING COMPLETE"I have emailed 3 times inquiring about the shipping update as the note: "IF YOUR ITEM IS STILL PENDING SHIPMENT IT IS BECAUSE YOU HAVE ANOTHER ITEM TIED TO YOUR ORDER THAT IS NOT YET COMPLETE AND WILL BE SHIPPED OUT TOGETHER." is on the product page. This was the only product on the order. I have waited 7 days and tried calling the number (that is only a voicemail saying to email in). They will not respond.

  • Initial Complaint

    Date:06/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacting this company since 1/1/23 when I moved to update the shipping address of my order, I received confirmation they did just that. I was finally provided the tracking number (******************************) and noticed it is being sent to the OLD address. I contacted the company AGAIN where they told me there is nothing they can do and for me to wait 30 days after delivery to request a refund. It has been almost 9 months since I placed this order. They shipped to wrong address and will not refund.

Limited Run Games, Inc. is NOT a BBB Accredited Business.

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