Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Oil Change has 340 locations, listed below.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  6401 N 76 st. Milwaukee, WI 53223

• 

  Take 5 Oil Change

  906 S. Mason Rd Katy, TX 77450

• 

  Take 5 Oil Change

  7507 Brookpark Rd Parma, OH 44129

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my oil changed at there shop #***. They damaged my oil pan, and didnt want to take responsibility. The manager then came out and took full responsibility. They stated they would have it repaired in no time. They made a claim, I went a received an estimate. They then offered to send me a payment so I could get it repaired myself. I agreed to the payment for repair, but it has now been a month. I have yet to hear from anyone, but the customer service manager. He started that the district manager would be in contact with me. I have yet to hear from the district manager, or receive anything to repair my car. I have contacted the corporate office 4 times, but havent got a response.

  Business Response

  Date: 09/07/2022

  Take 5 shop #*** resolved this customer complaint. The customer was reimbursed ****** for the damage to the oil pan. The refund check was processed in case # TAK-278414

  Refund was mailed to the customer on 9/1/2022 on ***** Fargo Check number *****. Case has been closed since refund check was sent to the customer.

  ********************** Shop #*** has resolved this complaint from the customer

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 26th i went to take 5 on gulf to bay blvd. i got a 90+ dollar oil change. on June 26th my car was saying add oil. so i checked my dip stick and it was dry. i called to talk to the manager about it when i told him my car had no oil he tried to get me to go to a take 5 that was close to me, at that time i told him you all messed it up so your going to fix the problem. it was a good thing i did too because the first thing his manager asked me was if anybody else touched my car and i told him what his employee suggested. so i had to keep calling up to the store to reach the manager which was like pulling teeth so i finally reach the manager ****, who on june 30th told me i would be getting my money back, he also told me someone else would be contacting which never happened so now im trying to reach ****'s boss and nobody will give me his name. its been almost 2 months and still crickets( no refund or contact). this is so unprofessional i will never ever go back to take 5 and im telling everybody i no not to go there either.

  Business Response

  Date: 08/31/2022

  There is no refund case in our CRM that was submitted by shop #*** (**** ****************. ********** **). Please have the customer send a copy of the invoice for service and a current mailing address to ************************************************** 

  The customer service team will refund the customer for the oil ********************** service completed at shop #***

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please have some one from the corporate escalation team for customer service in ***************** contact me at ************

  Business Response

  Date: 08/31/2022

  This is not a complaint, this is a request to call a customer back. The customer service team will reach out to the customer.

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 17746475
  
  I am rejecting this response because:

  I respectfully ask that the corporate offices at take 5 ***************** for customer escalations to please call me at ************ Ask for ***

  Desired Resolution:

  Contact by the business

  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my oil changed in late June, I paid 75 dollars for the oil change and one wiper blade. After about a week my car was making a noise it hadn't made before, couldn't find out what it was. Contacted the business and corporate. The business manager came to my house, didn't check out my car. Offered me a 50% off coupon, free oil change, and to bring me oil whenever I needed it. My car was not staying on and he promised me free oil! Manager sent wreaker to retrieve my car to look at it further, my was running but not staying on, and pouring oil, when they came and got it. It was not even cranking when they brought it back. Manager lied to me for a week, refused to give me the number to someone else, and denied any wrongdoing. Called corporate and still haven't heard anything. I missed work, had to rent a vehicle, and ultimately had to buy a new car. Problem still not resolved.

  Customer Answer

  Date: 08/09/2022

  The location of the business is ********************************************************************************

  Business Response

  Date: 08/19/2022

  We have not concluded ********* #*** in *********** ** is at fault for the issues with her vehicle. Her vehicle will need to be inspected by a Take 5 representative and we will need diagnostic paperwork from her mechanic, neither of this have been completed yet.

  Customer Answer

  Date: 08/19/2022

   
  Complaint: 17686964
  
  I am rejecting this response because:
  

  Someone has reached out from the company, but there has been no response to the numerous emails I have sent them in response. If the company wants to inspect my vehicle they can get in touch with me to schedule this action. I haven't spoken to anyone verbally just an email stating that I will be contacted, no such action has taken place. Please advise as to what I need to do going forward.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/24/2022

  The shop manager of store #*** of *********** ** went above and beyond to assist this customer. Initially during the first call with the customer, It was noted that she got her oil change three months ago. The policy specifically states, a customer has 30 days to come back and present a problem. He still went to look at her car which was a one-hour drive. On arrival the shop manager noticed the oil was low. He also noticed that she driven the car about **** miles since her oil change. The policy states you have **** miles to return with an is***.Also, she told the shop manager that her mechanic had tried to do something to solve the problem. Unauthorized repairs or expenses performed by another repair facility concerning a warranty is*** without our consent will void your warranty. Still, the shop manager agreed to have the car towed to the shop for further inspection. When the car arrived at the shop, there were two discrepancies from his last visual sight of her car. First, her oil was overfilled. When asked about the oil level, customer said I kept adding oil throughout the weekend starting it up to make sure the car would still crank.That may have flooded the engine with oil. Also on further examination, the car had an oil filter on it that we dont use. That infers that someone else at least has changed the oil filter which could hinder the integrity of an oil change we provide. When the shop manager told her why we wouldnt responsible,she became irate cursing and saying she was going to *** and call a lawyer. At that point, the shop manager let the customer know this is no longer a matter for him to handle because it's now a situation for our legal team.

  
  This vehicle was driven **** miles since the oil change, the oil change was 3 months prior to her bringing the is*** to the attention of Take 5,the vehicle was worked on by a mechanic, over filled with oil after the initial inspection and another filter was on the vehicle that is not used by Take 5.
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/25/2022, I received an oil change from Take 5 Oil Change located at *******************************************************************. Over the course of the next few months, my oil began to run out faster than normal and I started noticing a weird sound coming from my vehicle each time I drove it. On 05/06/22, I took my car to *************************** dealership (***** ***********, ***********, ** *****) and they discovered a foreign object (piece of cardboard) and metallic flakes in oil filter cup, preventing oil flow. The piece of cardboard, which I still have, is from Take 5 oil change and seems to be have been negligently dropped into my oil filter cup. The certified ****** mechanic discovered this and removed the object, which made the noise much quieter. The technician concluded that this object caused the timing to jump and that chain damage/engine damage is present. ****** advised that I take the car back to where I received my last oil change (Take 5 Oil). I have sent countless emails, made countless calls, put in countless amounts of customer service desk tickets, and no one at Take 5 Oil is willing to help me or acknowledge their wrongdoing. I've even driven to that particular location and they've been extremely rude to me and unwilling to help. Please assist me during this rough time. My 2010 ****** Camry is my only vehicle and my car has been damaged, due to the negligence of Take 5 Oil Change. ****** has given me pictures, reports, and the actual objects that were found. I have all the proof needed to show what damage has been done.Please help. I can be reached by email at *********************** or by phone at ************.

  Business Response

  Date: 08/10/2022

  This customer contacted customer service 2 times, once by phone on May 12th at 11:17AM, The voicemail left by the customer created case #**********, ******** service agent ***** called the customer back at ******* on May 12th and left a voice mail to call her back. (see below). Any time a voicemail is left with customer service a ticket is automatically created, we only have one case on file for voice mails from this customer.

  ***** Correa TAK-268566 May 12, 2022 at 11:43 AM Internal note - called LVM for return call @ 11:35 pm

  The customer also submitted a case through our web site on May 11th, Case #TAK-268476 was created, ***** worked this case as well and the issue was sent to the district manager and shop manager of shop #*** in *********** **.

  From: ***********************
  Sent: Friday, June 10, 2022 7:11 AM
  To: Take 5 *************************************************************************************************************************************************************************** <****************************************************>; *************************** <*************************************>
  Subject: TAK-268476
  
  Good Morning ,
  
  ******** contacted customer service with issues after service at shop # *** on 02/25/2022 , customer states he has an issue and needs to speak with a member of the management team at this shop . ******** states he has tried to resolve with the shop but they refuse to call him back for resolution .
  
  Please contact *********************** ************** as soon as possible to rectify this situation .
  
  I have attached his invoice for refence .
  
  Thank you ,
  
  ***********************

  Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues

  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 07/09/2022 Amount Paid; $61.96 Ticket #***** Service paid for: Oil change Took vehicle in for standard oil change. Next day, oil puddle was found under car, returned car to Take 5 location on 07/10/2022. Manager " *******************" allegedly fixed and verified drain plug was "nice and tight/ no leak" as written on receipt per my request. After this visit my vehicle was still leaking oil, email was sent 07/14/2022 to Jace-no response received. I called customer service line on 07/14/2022-no response received/left message. My wife and I returned to Take 5 ************ location on 07/22/2022 as my vehicle was still leaking oil. As evidence written on receipt on 07/22/2022, ******************* "replaced drain plug and gasket". Upon arriving home, oil is still leaking, now at an increasing amount. 07/23/2022 I called and spoke with Jace. He informed me that he would order an O.E.M Plug and notify me when it arrives. I called Jace 07/26/2022 to check status of order-no response/left message. No communication has been received from Jace or anyone at this location to me in response to the status of the part. My vehicle is still leaking oil.

  Business Response

  Date: 08/10/2022

  I have contacted shop #*** in ************ ** to get a status on this OEM Part that was ordered. I cannot respond to this complaint with a resolution until the shop responds to my email with information about this customer's case.

   

  The shop manager or district manager will contact the customer to provide status on the part and coordinate the replacement/repair today (8/10/2022)

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/21 I went to Take 5 oil change located in ************, ** on MLK drive. On 6/26/21 my oil light came on and I figured they had forgot to reset a sensor. My car started driving funny, seemed like it couldnt catch up with itself. (A 2021 ***** Tahoe) so I pulled into an alternate Take 5 oil change place and ask them if somethings wrong. They check my oil immediately and tell me theres less than half the amount of oil that should be in my suv. They filled it up and were shocked and told me to contact the location I went to a few days ago. I did. They offered me no apology or explanation except for well its fixed now so what do you want? I drove my suv for 4 days with hardly any oil in it. My brand new 2021 Tahoe. Colten, the district manger would not offered me any information or a refund. I have calls Take 5 corporate multiple times and never receive a response. They even charged me for $26 more oil the first time I went, which totaled to be a $120 oil change. I had to take my car to the dealership to see if it was okay and We still wont know what damage has been done until it happens. I want my money back this took up two days of time and aggravation with absolutely no response from Take 5 at all.

  Business Response

  Date: 08/04/2022

  We do not have a oil change service on file for a customer  at shop #*** in ************ ** under ************************* from 6/26/2021 or 6/26/2022. The district manage of shop #*** is not Colten. I would need more information from the customer to investigate this claim

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer states 7/21/22 she took her vehicle in for an oil change at the ****************, ** location. When they changed the oil they pinched some wires with the oil filter. This caused the camshaft system to go haywire. Oil was spraying out of the oil filter. The consumer states while she was there the business got her vehicle towed to ********** ********* called Take 5 and told them the damages were caused by the oil change. Take 5 told the consumer they would reimburse her for the repairs to the vehicle, which cost $160.00. The consumer had to call off work which cost $230.00. She also had to get a rental, which she got from Uhaul because the rental car place was closed, the total was $179.00. She called the business and they told her they aren't reimbursing her for missing work or for the rental and they only offered to cover $50.00 in repairs.

  Business Response

  Date: 07/28/2022

  Take 5 shop #*** has refunded the customer for the repairs to her vehicle.

  Case #TAK-276070 was opened to refund the customer ******

  Case#********** was opened to refund the customer ******

  ********************** does not reimburse for time off of work. A request has been submitted to the district manager to reimburse for the rental car.

  We have covered the cost of the repairs to this customer's vehicle.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took her vehicle to a Take 5 location (*********************************************************** *****) for an oil change service. During the service, she noticed that several technicians were looking under her hood with flashlights, but she was never notified of any problems. When she arrived home, I noticed that her coolant reservoir cap was missing, which leads me to believe the technicians lost it and were attempting to find it. If this was the case, they should have owned up to their mistake and worked with us toward a resolution. After I noticed the cap was missing, I decided to check her tire pressure and oil level to ensure the rest of the service was completed properly. Unfortunately, one side of the vehicles tires were inflated to 40psi while the opposite side was at 32psi. This is NOT the proper tire pressure for this vehicle.I called the location about having the reservoir cap replaced, but I can never seem to reach a manager. I called their customer service line, which was initially helpful, but my efforts stalled out once they found out I moved away from the service center. I requested the cap be shipped to me, but I not received confirmation this will occur. At the moment, I cannot reach anyone from Take 5 about replacing the cap, and I no longer have any resources to secure a replacement due to their negligence.

  Business Response

  Date: 08/04/2022

  The customer contacted customer service on July ********* to advise of the service issue encountered at shop #***. **************** opened case ********** and escalated to the shop manager and district manager. **************** received a response form the shop the the cap was ordered and when it came in at ****** they would get the cap and call the customer. See below

  From: ********************** Shop *** <*********************************************************>
  Sent: Tuesday, July 19, 2022 3:37 PM
  To: *********************** <**************************************************>; ******************* <*******************************************>
  Subject: Re: TAK-275599
  
  Hey Amber, I ordered **** a new reservoir cap it will be at ****** in the morning. My Assistant ********************* will pick it up and call the customer to come have it replaced at his earliest convenience. 

  Please have the customer send an email to customer service manager ******************* and he will refund the customer for the oil ********************** and reimburse the customer for the coolant reservoir cap.

  Please email **** at ************************************** please reference BBB Complaint ********. We were unable to locate an invoice for service by the customer phone number and First & Last name. We will need the invoice to assist with the refund/reimbursement

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29th 2022 I went in for an oil change at *************************************** in ******** ******* for my 2014 **** Fusion SE. My skid plate/splash guard was not put on correctly and partially came off while driving, went to check and the screws were basically falling off. I could not make it to the same Take 5 location and had to stop at my closest Take 5 location ******************************************************** to get the skid plate completely removed. The manager there was very helpful and told me that he would get in touch with his district manager to get this resolved. Weeks have gone by and we have received no calls. I have been calling Take 5 for weeks now and the manager there says he has gotten zero response from his district manager. Extremely unprofessional. Service #: *****

  Business Response

  Date: 07/25/2022

  It appers the customer did not contact corporate customer service about this skid plate issue. I opened case TAK-276396 and escalated to the district manager so he can review this with the shop. A manager will contact the customer at *************