Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

943 total complaints in the last 3 years.
605 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*10/16/2024. routine oil change at take 5 Oil change. **********************************. Technician(******) stripped out the plug gasket while changing oil. No replacement part on site, so they told me to go find a replacement part at an auto parts store. Auto zone at 8495 *******( 2 mile drive) didn't have part. Auto Zone clerk at ***** *******(2.1 mile drive) looked up the correct part I needed, & I drove back to take 5(2 miles). Oil change was done. Never got an apology from Take 5 for not having the part . Never offered to call around to find a replacement part for me. My supposed 5 minute oil change turned into at least 45 minutes.... In the following weeks, I noticed a dinner size plate oil leak in my carport. After the holidays, I went back to Take 5 on a Saturday morning to let them know of the leak. ****** and another tech couldn't get the drain plug out. When I asked them what I was supposed to do, I was told ,"Go to a mechanic. I asked when the manager would be in, and was told around 1p.m. I went back around 2or 2;30 that same day and was told he got called to another shop.After that, the oil leak in the carport was spreading, and I put cardboard box down to protect the concrete. I didn't know what to do, as I was sick and tired of getting the poor service at take 5.3/5/25 Went to the briargrove car care( A reputable place) near my work. They said gasket was stripped, and the couldn't get it out . They said the only way to take care of the problem was to replace the lower engine oil pan. I should not have to pay $659 for Take 5s shoddy work. I also stopped at *********** on the way home from work that day. The owner there said that, yes, it would cost about $600 to replace the oil pan.
Business Response
Date: 04/08/2025
Good morning,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-041460
Customer Answer
Date: 04/09/2025

I am rejecting this response because:
I don't want to close the case until a satisfactory response has been received - payment made to me for the oil pan repair. If I accept the response, I have no guarantee that I will receive the money needed for the repair. I appreciate them making a claim, and would hope that the end result is that i get the money for my repair.
Business Response
Date: 04/10/2025
Good morning,
I completely understand. I will have our team reach out to you as soon as possible to work this claim with you and hope that we can come to a resolution to close out this complaint.
Thank you,
Customer Answer
Date: 04/10/2025

I am rejecting this response because I am not ready to close the case. Clicking the "accept the response" says it will close the case.

Business Response
Date: 04/11/2025
Hello,
Please reach out to the team that is over the claim. They will have all the updated information for you and will be your main point of contact. Here is the information you need to contact them.
Fleet Response: **************
Case Number: 1567740
Initial Complaint
Date:04/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 28, 2025 oil was changed at Take 5 at ********************************************************************************. Later after this service my vehicle started driving differently and not shifting gears correctly when increasing speed. My vehicle was taken to ********** for diagnostic and Round *********** found that my vehicles intake housing broken and glued back together. The repair not covered under warranty due to damage not being from regular use or wear. cost $404.83 + tax. Since this oil change my vehicle has needed major repairs that are not attributable to normal use wear and tear.
Business Response
Date: 04/08/2025
Good morning,
I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you.
Thank you,
Customer Answer
Date: 04/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 1st, 2025 I drove into the Apopka Take 5 with my $25 off coupon trying to save a little bit of my money but ended up more in debt than I should have I just wanted a simple oil change and to change my air and cabin filter. I went out of town in the month of February so I kept the vehicle sitting for some time. March 7th was the last day I was ever able to use my vehicle because I found out my engine locked due to it being seized up. I was hesitant on reaching out because Ive never been through a situation like this before. The car has never had any type of issues, nor has the engine ever given me any type of problems before going to Take 5. I finally reached out a manager at the ****** location, I spoke with a manager named ****. **** at first offered to help me, even gave me his personal number so I can reach out whenever. But then I soon realized how much of a ***** he was too, **** reached out saying that he spoke to his district manager and was going to start a claim for my vehicle, he was going to reach back out in 3 days. 3 days past and I never heard from Gage again. The negligence to my car and to me is absurd considering the fact they are the ones who last touched my vehicle and put me into this situation. I had to hire a mechanic outside of the help from Take 5, Ive spent over $1,000 trying to fix this issue myself but I cannot do it anymore. Take 5 needs to be held responsible. I cannot come out of pocket for $5,000 for a new engine they broke. When the mechanic diagnosed my vehicle he noticed Take 5 didnt replace my oil filter and the oil they used was bad. It was not meant to be used for my vehicle. That was the ultimate reason as to why my engine seized and locked up. He also noticed that neither of my screws for cabin/air filter was attached. I was driving without it since I received service from Take 5 Apopka. I need assistance, I need help. Ive started contacting lawyers since nobody wants to help. Why start a claim to not help?
Business Response
Date: 04/04/2025
Good afternoon,
I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days.Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-041319
Customer Answer
Date: 04/10/2025

I am rejecting this response because:
Wheres the sense of urgency in regards to my vehicle again? How dare you guys tell someone itll be 4-7 days before reaching out? I cannot continue to pay for this matter all on my own. My mechanic diagnosed the vehicle claiming the oil filter was never replaced, old and clogged but yet their copy of reports claim they did replace it. The lies end, this fake claim ends, my vehicle needs to be repaired immediately!
Business Response
Date: 04/11/2025
Hello,
I apologize for the timeline of the claims process. It is just the rough timeline for the claims team to do their investigation for the claim. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process.
Thank you,
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an oil change on February 27th, 2025 and October 15th, 2024, I received my oil change at store number #***. After my last oil change in February, I went back to the location to ask if they topped off my fluids because my car smells like it's burning, smoking or running hot. The said all fluids were topped. I went to the dealership (**** ********* on ************** in ***********) soon after. My service advisor instructed to ask Take 5 for a refund. Take 5 oil filter was leaking back into my exhaust system and smoking. (This information is listed on the paperwork of the dealership.) I took the paper work to Take 5 the same day. The employee stated he would pass the information along. I never heard back so I called the corporate office. A claim was submitted. On April 1st, Fleet Response, insurance carrier; denied my claim partially. On April 2nd, Fleet Response denied my claim entirely. They stated they reviewed the footage & didn't see their employee inputting the oil filter incorrectly or overfilling my coolant. However, a week prior, the local manager told me he fired the employee before calling me due to the video footage and his errors. I also contacted the ** of Take 5 via Linkedin (******* "****" *******) on April 1st. He stated I would receive a call back today before noon. I never received a call. I message Mr. ******* again today but I did not receive a response. There is a discrepancy between information from the manager & the insurance carrier. The district manager fired the employee due to the video footage but the insurance carrier denied my claim stating there wasn't any video footage showing wrong doing. I still have a warranty on my car with free oil changes. I've been going to Take 5 for years due to convenience.
Business Response
Date: 04/04/2025
Good afternoon,
Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.
Thank you,
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This incident occurred on Saturday March ******* at Take 5 Oil Change #**** *********************************************************************************** ************. I arrived around 1 pm at the shop. I was driving down ******************* where I saw several employee outside advertising quick oil changes. I proceeded to ask one how long it would take for one. He stated about 8 mins. I proceeded to pull into the shop. I was the only vehicle there at the time with my daughter at that. Taevies came to my door and took my info. He asked what oil change I would like. I said the same one I had the last time I was here. He came back a few mins later and said I need an air filter and some new wipers. I said I can replace both of them today. He added them to my order. After waiting about 40 mins my continued to say how hungry she was and I needed to go to the bathroom. I continued to ask how long it would take and if I could use the bathroom Every single employee froze when I asked for the bathroom. One employee took me to the bathroom and apologized for the wait. I continued to state if you can not removed the filter just leave it on so I can leave. I waiting another 15 mins before stating it is taking forever and y'all still aren't finished. Then the manager ******* stated I got it off we are good now. I then said how long is it going to be I have to go and am I gonna get some type of discount. He said I was going to give you a discount but you said cussed at me. I then said I have been sitting in this car for over an hour and when y'all advertise quick oil changes. He then continued to say I cussed at him and he wouldn't give me a discount. I know for a fact take 5 offers veterans discount. I served my country and was not awarded my proper discount because the manager couldn't do his job properly. I do not understand how I am at fault for voicing my concerns when this establishment offered one thing upon arrival but didn't deliver. Then penalizes me for holding them accountable. This is unfair I was discriminated
Business Response
Date: 04/04/2025
Good afternoon,
I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days.Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-041318.
Thank you,
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to Take 5 for an oil change in October. During the service, the employees recommended a coolant exchange, which I agreed to. Immediately after the service, my water pump failed, and my car became undrivable in their parking lot. The employees assured me that Take 5 would cover the cost of a tow and ride shares while my car was being repaired.Take 5 chose ******** as the repair shop, but because they were full, my car was towed to my home. When ******** became available, I contacted Take 5 for a tow, which took nearly two weeks to approve due to delays from their claims department. This extended the time we were without a car and increased our ride-share expenses.After we paid $2,000 for repairs out of pocket, we reached out to Take 5 to reimburse the $245.84 we spent on ride shares, as their employees had promised. Despite multiple follow-ups, Take 5 refused to honor this commitment and stopped responding.Adding insult to injury, they still charged us $274.81 for the oil change that led to this situation. This is unacceptable customer service. ********************** made verbal commitments they failed to keep, dragged out the process, and left us covering costs they promised to reimburse.I am requesting that Take 5 refund either the $245.84 in ride-share expenses they promised to cover or the $274.81 I paid for the oil change
Business Response
Date: 04/02/2025
Hello,
Your claim is with our Third Party Claims Team. They will have a dedicated representative to assist with your claim from beginning to end. Please reach out to them so they can assist you with the matter. They will have all updated information and communications for your claim.
Fleet Response *************
Case Number: 1483327
Customer Answer
Date: 04/07/2025

I am rejecting this response because:
The third party claim company is not honoring the stores promise. The least you could do is refund me for the oil change
Business Response
Date: 04/08/2025
Good morning,
I will bring present the request to the District Manager and let them know that the claim has been denied but you are requesting a refund of the oil change.
Thank you,
Customer Answer
Date: 04/13/2025
Thank you. Please let me know if youre able to provide a refund

Business Response
Date: 04/15/2025
Good morning,
Unfortunately since the claim was denied, a refund will not be issued. I apologize for the inconvenience in this matter.
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February ******* I went to the take 5 oil change location on ***************************************************************** The technician **** performed my service. I got an oil change and an air filter. When I left the location my low oil pressure light came on. I called the location and was told to bring it back in. I came back in and the assistant manager ***** looked at my car. He informed me there were no leaks or issues and it was just the sensor and not to worry just replace the sensor. So I left and make plans for my sensor to be replaced April ****** which was the only available appointment. Exactly 30 days later on March ******* my daughter had surgery in **********. Upon leaving her surgery and heading home the light yet again came on, simultaneously my car started making a knocking noise and shut off. My car ran out of oil and was bone dry. I had to have my car towed from a random parking lot to my house. I contacted take5 and they sent a manager ***** to my house to check the milage and he told me someone would contact me about having my car towed to a shop to be diagnosed within ************************************** on Tuesday April ****** to inform me my claim was denied due to the camera footage of my service being done and that I drove the car. No one has been out to look at my vehicle and has not even told me if it is fixable or not.
Business Response
Date: 04/02/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. I am also sorry that this outcome was not the one you were expecting. The denial letter will be sent by the District Manager shortly and will have all the information as to why the claim was denied. After reviewing, if there is any other information that you can provide to support your claim, please submit that and it will be reviewed to see if we can reopen the claim.
Thank you,
Customer Answer
Date: 04/03/2025

I am rejecting this response because:
I have yet to receive any letter. It doesnt seem fathomable that you can say no negligence took place without even setting eyes on my vehicle. It has come to my attention this specific location has done the same thing in the past to customers.
Business Response
Date: 04/04/2025
Good afternoon,
I will get with the District Manager and the Claims Team to confirm if this claim is denied or not. If they have denied it, they would have sent you the letter after that decision was made. Please allow me the time to get you some answers regarding your claim.
Thank you,
Customer Answer
Date: 04/07/2025

I am rejecting this response because:
First off not only are your employees negligent but they are also liars. I have direct proof that I reported this issue on THURSDAY MARCH 27 outside of business hours and again on FRIDAY MARCH 28. My car was not driven over ***** miles and is sitting in my driveway as proof. I also have proof of the district manager not once mentioning anything about that time frame, only camera footage. Im sure you have those phone calls recorded as well. I spoke to ****** the customer service representative each and every time I called. It took over two weeks to send this letter. After repeated phone calls.
Business Response
Date: 04/11/2025
Hello,
I do apologize for the delay and inconvenience you are experiencing. Are we still waiting on a letter from the District Manager? I will make sure to follow up with the teams on all topics with this complaint.
Thank you,
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During July of 2024, I had my oil changed and fluids topped off at the Take5 location at ******************************* Over the course of the intervening months, the subtly, then eventually obviously clicking at idle. My mechanic has tracked down the sound and found that the cam shaft follower has broken off and done damage to the engine. After speaking with the mechanic, I asked what the source of the issue might be as the car had otherwise run perfectly previously, and suggested that the most likely scenario would be if the incorrect weight or incorrect oil (something not specifically formulated for the vehicle) was likely added at the last oil change and valve train was under additional stress from the moment I left the Take 5. Mechanic mentioned that he is aware of ongoing issues with Take 5 *************** this point, the engine will require either replacement or rebuild and the party responsible for adding incorrect oil needs to make right.
Business Response
Date: 04/01/2025
Good morning,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you.
Thank you,
Customer Answer
Date: 04/02/2025

I am temporarily rejecting this response because the action of Take5 so far is to open an inquiry and request my VIN. I am so far very pleased at the pace of the response, but do not yet consider the response "satisfactory" because I don't know what it is.
VIN: *****************

Business Response
Date: 04/02/2025
Hello,
Thank you for providing that VIN number. I have searched our invoices and do not see an invoice with your vehicle from the date of July 2024 like you stated. Do you happen to still have a copy of that invoice?
Thank you,
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date is 01/03/2024 $86.99 Oil change I want a refund for the wrong type of oil being put into my car Business has not tried at all theyve only been giving me the run around, Ive called and called only to receive unhelpful responses such as call the corporate office just for the number to not work and they only do refunds in person but I dont live around the take 5 I originally went to so that isnt an option for me
Business Response
Date: 03/27/2025
Hello,
I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-040573. I want to confirm that this is in reference to an oil change from 1/3/2024.
Thank you,
Customer Answer
Date: 03/28/2025

I am rejecting this response because:

sounds good, Ill be in touch. I look forward to hearing your response
Business Response
Date: 04/01/2025
Good morning,
Thank you. As soon as I have the information for the team that will be over the claim, I will email it here and to your email address that you provided on this complaint.
Thank you,
Customer Answer
Date: 04/04/2025

***** that
Initial Complaint
Date:03/27/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* worker took my company box truck in for an oil change and inspection. After paying for the oil change my engine locked up, there was coolant found in my oil. Had to pay 500 dollars to have it towed of the property due to commercial equipment placed inside. I have not had the time or funding to have the truck looked at yet for further detail damages yet.
Business Response
Date: 03/27/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. I see that you were able to file a claim with our **************** team over the phone and get a claim going. The claim is currently being reviewed by the Claims Team. Please reach out to them for the newest update or information that you need. Here is their contact information.
Fleet Response **************
Case Number: 1551706

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Take 5 Oil Change is NOT a BBB Accredited Business.