Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #147

  591 Canton Rd Akron, OH 44312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to take5 the same day my car started to stall out and didnt want to start my engines knocking and its making sounds. Its cost 5000 to get a new engine. Before I took it to Take5, nothing was wrong with my car. No sounds no engine knocking no lights on the dash. now theres every light on the dash on. I only had my car 4 months I just bright it.

  Business Response

  Date: 06/19/2025

  Hello, 

  I apologize
  for the delayed response to your complaint. I see that a claim has been filed, and
  the claim has been sent to our Third Party Claims Team. They will be your main
  point of contact regarding the claim and any questions you may have. Here
  is the information you need to contact them.
  Fleet
  Response
  1-800-338-0619
  Case
  Number: 1597350

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Take 5 Oil Change regarding significant damage to my vehicle following a routine service, as well as a lack of follow-up or accountability from them.On May 31, 2025, I visited Take 5 Oil Change for a standard oil change on my 2017 ***** Tahoe. Within a few days, my vehicle began displaying error messages such as ********** Level Low. It also began shifting gears very roughly, and the check engine light came on. I checked the oil level using a napkin, which came out completely dry.I immediately contacted Take 5 and was instructed to bring the vehicle back in for inspection. I also noted that my transmission fluid had not been checked during the original service. The technician who assisted me on the return visit confirmed that there was less than one quart of oil in the vehicle and proceeded to perform a proper oil change. He then directed me to OReilly Auto Parts for a diagnostic scan, as he did not have a scanner available.The scan revealed issues with the transmission. I took my vehicle to a mechanic, who found that the transmission fluid was extremely low and the undercarriage plate had been tampered with. The fluid appeared black and contaminated, suggesting that engine oil may have been mistakenly placed in the transmission and then partially drainedwithout being properly refilled. The mechanic concluded that this negligence severely damaged the transmission.Currently, my vehicle is inoperable. It struggles to shift into third gear, shifts aggressively, and makes a high-pitched whining noise. Despite multiple attempts to reach the district manager as promised by the store, I have not received any follow-up or assistance.I am requesting support in resolving this matter and seeking assistance with the full cost of my vehicle repairs due to the negligence and improper service provided by Take 5 Oil Change.I will provide any supporting documentation, diagnostic reports and mechanic statements, upon request.

  Business Response

  Date: 06/17/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-050103

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband brought my 2019 GMC Denali for an oil change on May 15 2025. They let trash, debris, and leaves fall into my ac unit when replacing the filter. They could have damaged my entire ac unit and it could have to have been replaced completely if my husband didnt find the issue. Last night my engine light came on and my husband ran a code reader on it and it threw every oil code on the screen. He checked the oil and its black after only 1 month of an oil change and I do not drive hardly because I work from home. I called today 3 times, hung up on once and sent to a VM after talking to a live person, and the last time it rang forever over 5 min. They need to be investigated I will be contacting the manager for a full refund and expenses we have came out of pocket for to fix this issues they have caused.

  Business Response

  Date: 06/16/2025

  Hello,

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and we can get a claim going for you. 

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Take 5 for a rear-end fluid change as the Take 5 employees recommended on a prior visit. According to the ***** dealership who had to repair the vehicle, Take 5 employees failed to put the required amount of fluid back into the rear-end fluid container to lubricate the gears. The rear end of the vehicle suffered significant damage in which the rear end needed to be replaced.

  Business Response

  Date: 06/12/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Customer Answer

  Date: 06/13/2025

   
  I am rejecting this response because:
  Their insurance company has my truck vin number which is *****************

  Business Response

  Date: 06/13/2025

  Hello,

  Please reach out to the team that has all of the information on your claim. They will be able to further assist you and answer any questions you may have. Here is their contact information. 

  Fleet Response

  **************

  Case Number: 1533424

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a longtime customer with **********************, and ************* Change which it was previously named. I had never had a problem with the service until my most recent Oil Change on 3/25/2025 on my 2015 Kia ******** at the *************, ** (Store #***) location. After the Oil Change was completed, I drove my car home. The next morning 3/26, I hopped the interstate to go to work, and I could hear a major noise, that sounded like something dragging. I immediately pulled the car off the interstate, and saw the front of the Engine Splash Shield hanging from the car. I had a bolt in my toolbox, and was able to put it in, to keep the Splash Shield from dragging the ground. I had to take the day off work, and take my vehicle back to Take 5, when it opened that morning. The manager had me pull my car into the service bay, and he saw that the technician failed to re-attach the front of the engine Splash Guard that he undid to access the oil filter, etc. As a result, the Splash Guard drug the ground after getting on the interstate, cracking the Splash Guard, along with breaking a section off. The manager re-attached the ************ the best he could. He also said as a result of the Splash Guard not being attached back, a section of it had broken off. He apologized for the inconvenience and told me, he would put in a order to obtain a replacement for my vehicle, and would call me when it came in, so I could bring my car back in, and they would install it. I never received a call advising the part had been received. On May 27, I stopped back in to check the status of the part. I talked to the same manager, and he could not find any record of the part being ordered. He then called someone on his phone. When he came back from the call, he said he was told to have me send an email to ****************************************** advising them of what happened, and asking them to open a claim. As of this date, I have not gotten any kind of response.

  Business Response

  Date: 06/10/2025

  Hello,

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-049386

  Customer Answer

  Date: 06/13/2025

   
  I am rejecting this response because:  As of this date, Take 5 has not been in contact with me, and I don't want the complaint to automatically close, until Take 5 has had a chance to resolve this.
  
  

  Business Response

  Date: 06/16/2025

  Hello,

  Completely understand that you do not want to close the BBB complaint until the claim gets addressed. I have notified the Claims Team and District Manager to see if we can get this claim processed as quickly as possible and put in an escalation for you. Once the claim has been assigned, you will get contact information for the team over the claim and a new case number. If you would like to stay in communication about the claim until that happens, please feel free to email the **************** Lead at ***********************************************************

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/20/2025 Amount: ****** ***** ***** I paid for an oil change. At the ****************, ************************************. Two men. Both black. One had big hair looked young one had short bald fade looked older that the other one. They did not put oil in my engine and my vehicle is now messed up. I called the customer service number and the man with an accent absolutely did not help me when I complained to him on what had happened and how to make it right. I need my car fixed and wanna know how y'all are going to make it right or I will take it to court with my MetLife Lawyers at my side.

  Business Response

  Date: 06/09/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2025, I went to get an oil change. The staff was friendly but when I left and came home to let out my dogs before a job interview after my car sitting there for 10 minutes there was a huge pile of oil on my garage, and all over my driveway. I missed my interview, cannot drive my car and now my family cannot go away this weekend for a family wedding. I have attempted to contact take 5 by calling the van wert, OH location 10 times and the corporate number 3 times and being left on hold for 8 minutes. I was charged 122 dollars and some cents.

  Business Response

  Date: 06/09/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very messy after the oil change - I do not know what happened this time but OMG, the mess was outrageous. I have pics Please note the time and date stamp I took a pic prior to arriving and several after please note all the oil drips and mess by the techs. I had to clean all this off when I got home. this is the second time this happened. Second - I was the only one at the store for the entire duration of the service and the 2 guys spent more time talking about ppersonal items then working on my change. I did not say anything but this was so unprofessional, I heard everything. Please see images - this shows damage as well - they (the techs) broke a O ring on the dip stick and did not tell me or replace it.third - your pricing is not correct - the price poster is 100% misleading $52 for basic NOT - one extra quart for 8 bucks and a shop charge of 5 bucks with tax I was charged $68.21 - You should post that for 6 cyn car and remove the misleading data - bad business plan.Last time this happened i sent everything to tayer ******* and nothing was done really

  Business Response

  Date: 06/06/2025

  Hello, 

  I see that a claim has been filed with one of our **************** representatives and you are in communication with that team while we wait for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number. They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 06/10/2025

   
  I am rejecting this response because: it is just a message telling me that they will contact me. This is a ploy to end the issue by asking me to wait for more info or to be contacted. They can contact me anytime with a resolution at ********** or email *************************** 
  
  

  Business Response

  Date: 06/10/2025

  Hello,

  I have put in an escalation for your claim and made sure that we have the correct contact information. The teams will have to go through their due diligence before reaching out, but I have asked to see what they can do to speed up the process to get you an update. 

  Customer Answer

  Date: 06/11/2025

   
  I am rejecting this response because:
  Any other responce would close this out and you know this - Take 5 needs to contact me about this issue - not keep responding with meaningless replies.

  ************ or ***************************

  Business Response

  Date: 06/13/2025

  Hello,

  Following up on this complaint. I have been told that the shop manager has reached out to you about the claim and sent a picture or documentation. Please reach out if you are in need of any other assistance. 

  Customer Answer

  Date: 06/14/2025

   
  I am rejecting this response because: Shop manager reachedout and did nothing, offered nothing and did not take ownership of the issue --

  I want the main office to take ownership of this - If not I will never use Take 5 again and I will not recomend to anyone and I will post to alll my 1.3 mil followers about this issue. 

  
  

  Customer Answer

  Date: 06/18/2025

   Date Sent: 6/14/2025 6:56:02 AM
  

   
  I am rejecting this response because: Shop manager reachedout and did nothing, offered nothing and did not take ownership of the issue --

  I want the main office to take ownership of this - If not I will never use Take 5 again and I will not recomend to anyone and I will post to alll my 1.3 mil followers about this issue. 

  Business Response

  Date: 06/19/2025

  Hello, 

  We have gotten notification that the District Manager was able to reach out to you and discuss this claim. Our understanding is that this claim/complaint can be closed. 

  Thank you, 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am a regular at your location in my local town, *********, **. I went tonight for a full synthetic oil change and presented muy $25 coupon. The tech pointed out that the air filter needed to be changed and asked if I wanted it done. The cost was $33.99 but I they offered to reduce the price and I said yes. After I paid the requested bill, $139.22, something didn't add up. So I questioned the tech about it. She flashed a screen to show me that $10 was taken off the price of the air filter, but that is nowhere indicated on my receipt. Then I said, "Where did you apply the $25?" The two techs (******** M and **** G, according to the receipt), said they forgot to apply the $25. Hey, we all make mistakes. But what came next really bothered me. They said they were unable to cancel the original transaction, and they were unable to issue a partial refund. They said, "You can use the $25 next time." Newsflash, I will use a coupon next time if I am back again AT ALL. But I still need to get the $25 + the $10 I have coming to me from services they performed. **** said, "It already went through, there is nothing we can do. Is that okay?" Well, it had to be okay. What was I going to do. They refused to do anything about it. I didn't raise a stink about it, but rather left quietly and figured I'd take it up with corporate. I'm deeply disappointed in what happened there tonight and feel completely ripped off.I need a refund for $35. If I need to pursue this through my bank, I will. You might want to check this location for voided transactions. As a former retail manager, I've seen this kind of thing before. Please get back to me. **************.I tried to call and leave a message for the manager at this location, but the mailbox is full. I tried calling corporate, but when I press one to report the incident, it says it's transferring me, but instead instantly disconnects me each time.The employees could be defrauding the franchisee and customers! *** ******

  Business Response

  Date: 06/06/2025

  Hello,

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and we can get a claim going for you. For further assistance, you can email this information to our **************** team lead at ************************** as well. 

  Thank you, 

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 damaged my vehicle during my last oil change (March 27, 2024) and refused to pay for the damages. I had an oil change done in March 27, 2024 (been going here for over 2 years with 2 vehicles) and during the oil change the employee took out my engine air filter to show me that the filter needs to be replaced soon and did not clip the filter cover closed correctly when he put the filter back on. This caused a small gap which let dust bypass the filter and damaged my mass air flow sensor 2 months of accumulated dust. They refused to make things right after I informed them of the situation.

  Business Response

  Date: 06/09/2025

  Hello,

  I do apologize for the delayed response to your complaint. I believe an email was sent from the District Manager regarding this case and the decision that has been made. Attached are the reasons for the denial. If you would like to dispute this decision, please reach out to the District Manager that sent the email. Her email is ************************************************************************

  Customer Answer

  Date: 06/09/2025

   
  I am rejecting this response because: I have sent a reply email to the district manager on May 27th after her initial email response with my disagreement and she has not replied back since then.
  
  

  Business Response

  Date: 06/10/2025

  Hello, 

  Understood. We will connect with the District Manager to see what the next course of action needs to be. 

  Customer Answer

  Date: 06/13/2025

   
  I am rejecting this response because: I have not heard back from the district manager.
  
  

  Business Response

  Date: 06/16/2025

  Hello, 

  I apologize for the delay. Unfortunately, after reviewing all of the material, the denial decision remains the same.